Mazuma Credit Union - Overland Park W 135th St, Overland Park

I've gotten 4 different car loans from Mazuma and each time I have a fantastic experience. Do yourself a favor and ask for Frances (Meg) Kolb. She is just the best. Super helpful and always very responsive.

Terrible, just lazy and there's a total lack of care. I got a car loan with them and I have spent every day regretting it. The process for signing up for an online account and making a payment is a total nightmare and I write bank software for a living! I put in all my info and was given a message that it would take a day or so to set up and I would get an email once my account was ready. That didn't happen. I had to call in and talk to several different people to discover my account creation had been held up in the system and they had to delete it and start over. Then the process to make my payment started. I had to put in my payment, wait several days, then it changed to processing. And then another day went by and it says processed but it has yet to come out of my checking. I called them again, I was called the wrong name several times, talked to someone who sounded like they worked in a wind tunnel, was told to go into a branch a dozen times, I was told they're just the call center and can't really do much, and a bunch of other excuses. Mostly everyone I talked to seemed totally checked out and had zero care about my problems or that their system is trash. So here I am almost two weeks out from trying to make my payment it still hasn't happened. I hate this.

Their service is horrible. I financed a loan for my daughter's car through them because that's who the dealer had a banking relationship with, which seemed easy enough. I wasn't used to paying through their online payment system as it's different from others, and I accidentally posted the car payment to the wrong account two times in a row. The rep contacted me, realized what happened, and worked with me to get it moved to the correct account, as they had my money the whole time and could see when I made the transfer for the exact amount of my loan payment. Fast forward a few months when I notice they flagged my credit with the payment being 30-60 days late. I reached out, was not allowed to explain the situation to the rep on their recovery team, and was transferred to a rep in customer service who could see what happened in the system and requested that a manager from the recovery team contact me. No one ever contacted me. I'll be paying this car loan off early just to keep from having to do business with them again. They have awful customer service, and I'll continue with Wells Fargo for my car buying needs in the future.

I have been with Mazuma since 2017 and they have always provided me with great service!

I joined the bank/credit union when they had the promotion for joining where you would get a $200 incentive for joining and completing the required Deposits & charges. I went in to the branch to have my account set up to confirm to properly ensure I would be eligible. After setting up my account I was informed the only thing left to do is to make 20 charges and to set up direct deposit after that was completed I will be eligible since the rep set everything else up to qualify my account. After not seeing the fund add to my account after the period of time, I reached out to the customer help and was informed my account was not properly set up so i did not qualify. I informed that I did as told by the rep and that the rep set my account up and said all was good. Long story short, I have been in communication with the customer help for about 2 months now, they informed that they sent the information over to the branch and after many follow ups I am being informed that they will not honor the promotion since it was not set up properly. But this was not my fault, I feel the rep that created my account should be accountable for this and they should honor what the rep informed as well as the promotion

I’ve been with Mazuma 15+ years and have always had issues with them following up when requesting info about services they say that they provide. This past week I’ve twice requested a follow up for getting a personal loan and I put in a loan app and still no call from Mazuma. Time to move on.

This Credit Union it's terrible if you want a good credit union stay far away from Mazuma. The people that work in the branch are very friendly. Customer service on the phone can take forever sometimes and they can be very rude within the conversation and cut you off when you're trying to speak about your account. I have had two bad experiences from their phone Representatives.

This was my last straw with this credit union. I reported my atm card as lost on and requested a replacement card through their mobile app on April 11. I was told to allow 10-14 business days to receive a new card. Today is the 14th day and a replacement wasn't received. I called their customer service only to be told that a replacement card was never ordered. Mazuma has record of closing my lost card but the replacement request wasn't transmitted. The customer service rep said that I'd have to wait another 10-14 business days to receive the card that she's just now ordering. I'm already in the process of opening other accounts with different credit unions/banks and I will be in to a Mamzuma branch as soon as possible to close my account. There's always something going wrong with this credit union and I'm tired of it. There are too many other, read better, options available for us to be subjected to their incompetence.

***Updated below*** Original comment: Communication is terrible, always have to hold, seems like I’m always needing to resolve something and in order to do so I have to take time out of my day (like anyone has that) to call during business hours and sit around on hold for 15 or more minutes. One time I sat on hold for 15 minute only to have them tell me I need to come into the bank to resolve the issue. Tellers are usually friendly, bank conveniently located. No email available in contact us page. Will be switching banks soon. Update: Still with Mazuma, found a direct contact. I have better luck reaching an individual with this number although it is not found anywhere convenient. Staff is very friendly and I’ve enjoyed my visits, service is pretty quick. I have a business checking and savings account with them and a few other banks, I’d say their services are comparable and their location is convenient.

I'd give zero stars if I could. Horrible customer service. Extremely disrespectful "women of color" answering the phones by the name of Shavon. Cussing, yelling, and disrespecting customers. I asked for a supervisor and she refused to give me one after putting me on hold for half an hour.

My one-star rating relates to the difficulty in trying to reach someone at the bank. I need info/advice about my account, and need to speak with a human. Both the local tele # and the 888 # are totally useless…there is no option for Customer Service. I finally just tapped on the credit card option and was told she was unable to transfer me. Seems a bit ridiculous that I have to send a letter.

I have been trying for 4 months to make a change in a monthly fund transfer from one bank to another. The first second and third month, change did not work. Each time i called and was placed on hold at least 15 min. Each time i was assured that the problem would be corrected. Now calling a fourth time, placed on hold forever, they say it is not their fault, but the originating bank. The level of incompetence is incredible.

Mazuma Credit Union is a joke!!! Do not honor their promotions either!!! I opened a checking account for a promotion and since then I’ve had nothing but problems!!! Their debit cards didn’t work, their automated phone system is the absolute worst!! It takes 15-20 mins to actually talk to a human being!! Not only that, the kicker.. wait for it.. they will force the customer to give up or donate the remaining balance of your transaction/deposit/cashing because This credit union has become un-customer service friendly and Less personable by using only automated kiosk systems that only has dollar bills and not change!! Do not waste your time with this credit union!! It is a joke and an absolute nightmare to deal with!!

Can not ever get anyone on the phone. Customer service at branch in OP is bothered to help you... right now is only drive through and you can hear them well at all so you get an eye-roll when you ask them to repeat. Was only with them a short time for new auto loan and had to drive here to close and pick up very small balance. Then was told they are a countless branch and would need to cut a check. I have only been a credit union so I have plenty to compare to. As I waited, another lady had to return as they didn't provide her back what she requested. Andrea’ then returns to me asking she sent form and did I get it which I guess I wasn’t quick enough for her and she adds “I told you I was sending it!”. Sure she is a great lady but today seemed very bothered to help anyone. Only CU I have experienced multiple issues.