Mathis Outlet S Portland Ave, Oklahoma City

* UPDATE * Following my initial review; I was contacted by the manager. He seemed genuinely concerned and acted as if he would have absolutely had the same stance that I had. He agreed that there were several different markets that I could have chosen to shop but was happy that we landed there. He did deflect the blame to the delivery team a few times and that was off-putting because the blame lied within his store - his salesmen and floor manager. At the end of the conversation, he mentioned that he would love for me to not give up on them and try their store just one more time. He said that he was regretful for my interactions and wanted to entice me to stay, so he was going to send me a $100 gift card for my troubles in hopes that I would return to give them my business. I told him that I would consider it. However, once I received the gift card in the mail, I was even more furious! It was a generic gift card that is likely given to what I can only assume, are people who spend a certain dollar amount. It did not address me personally - it was addressed to “Valued Customer” and did not make mention of any of the issues I had. Instead, it said that they hope that I am enjoying the quality and comfort of my new mattress. I did not even purchase a mattress! It was a bedroom set - minus a mattress as we already had one! I mean come on! He didn’t even try. Just a random generic gift card for $100. Seriously??!! If I didn’t question their integrity as a company before this, I most definitely do now. Wow…I’m floored. Thanks for giving me the same thing you’d give to someone else who spent the right dollar amount. I even considered it insulting that I had spent more than $4K there on my previous purchase and didn’t even receive a generic gift card. What??….$4K isn’t enough to send a thanks and hope to see you again gift card? I don’t even know what to say about Mathis Brothers.

We had an unexpectedly great trip to Mathis Brothers Outlet. Duncan greeted us at the door and let us know he was there to help, but let us do our own looking around. Usually we have been followed around and felt pressured to look at certain items. Being able to walk the store and make our choices was perfect. Once we found what we wanted, Duncan was there to help us with ordering everything and getting it all together. The best part is that had everything in stock!! Thank you Duncan for the great experience.

Our salesman was great. He wasn’t too pushy, but was very friendly and helpful. I liked the store in general as well it appeared clean, and also had a good atmosphere. When we are ready, monetarily, we will definitely come back to this store to purchase a sofa. I’m very pleased with my experience here.

I’d rate this company zero stars if I could. I usually get my furniture from Bob Mills however they did not have the color that I was looked for so I decided to give this place my business. WORSE DECISION I EVER MADE. For starters, the delivery drivers could not find my apartment so I had to basically walk to the end of my apartment complex to direct them… secondly I was hounded by the delivery drivers repeatedly to complete a survey as it would “help them” in a span of the thirty minute delivery I was probably asked to do the survey five times. I was also informed by the delivery drivers that I had to pick up a price of my furniture at the customer service because they had forgot it. ….? WOW! Next, one of the drawers on my dresser seems defective and does not open properly and I am having to wait to the following week for someone to come exchange it….. and don’t get me started on the horrible customer service when you call the store… There’s not enough space for me to type how I really feel about that customer service when you call the store. This place is a joke! Take your money and business elsewhere if you can… that is unless you want horrible delivery and horrible customer service.

Chico, was awesome. Listened to what I wanted and delivered with a beautiful sectional!! The entire staff I came in contact with was EXTREMELY friendly.. no one was pushy or “let me take your money”. It was a breath of fresh air to just be able to walk in, be greeted and helped but not pressured! I will definitely be back for more furniture!

Jorh was so helpful! He gave me time to shop & debate what I wanted. We must’ve ran through the different pricing options I could have with the membership a bunch of times because I was indecisive. Ended up getting the membership for a better deal and I appreciated his patience. The selection was great and overall paid less than I expected for a new bedroom set.

I'm really glad that young lady helped me yesterday. I was going she didn't get on my nerves like the sales rep did at Bob Mills. She was very friendly. I was hot and made. This little lady turned my day to a smile. I only came to get a bed frame. She talked me into getting the set plus the mattress and when I come back I really hope to see her I'm sure my house will look a lot better the way she helped me prepare it thank you for having her work for you guys good job on you guys this part as well

The salespeople are always courteous and friendly. The ability to do the acima credit makes it affordable for people who don’t have cash on hand to pay in full (like me on a previous purchase!) Even the new salesman that helped us this time was fairly knowledgeable. Quality of the products for price is also great!

Mike helped me find a new Casper mattress and adjustable bed frame. Super happy with my experience! Not pushy at all and they genuinely help you find the best deals. I will definitely be back. Thanks, Mike!

Walked in and was greeted by Trace. He asked what we were looking for and gave us a lay of the land. Then he let us roam around to have a look. We found a really nice sectional. Trace found us and started the process to buy the couch. Gotta say this the best location I've been in. Can't wait to get more stuff from them. Got the couch today and easy to set up and looks really good in my living room. Thank you guys. 😊

Very pleasant! The young man who helped me was very knowledgeable and gave the information I needed without being pushy. and aggressive like I have experienced in other furniture stores. Everyone in the store was friendly! Loved it that they were all dog friendly and so sweet to my little Cockapoo. ❤️

These people were the most professional sales people. They were extremely courteous, and polite. Especially the Sales Manager Laura. My sells rep Jorh Bignolais was incredible. Very professional and Customer oriented. The sells manager Laura stayed opened just to finish my sale. Best place to buy furniture

They were good at helping me but the loan company and all the rest turned me down for financing. The kiosks to enter data is not user friendly. It took a long time to do it right for the computer. Was anxiety producing. In the long run I was turned down by ever finance option. I was disappointed. I am handicapped and I could really use a bed that raises my head so I can breath better.

One of baddest customer Service I ever had. The lady who take care of me, Maira, is sweet and helpful. The system put wrong phone number of me, don’t deliver my stuff until I CALL THEM, then told me they can’t deliver on the day I picked since the truck is full even though I picked the date on my purchase day, which is a week from that date. Csc rejected my phone call twice, transfer me without answering my questions and not friendly and helpful at all. First time with Mathis, and will be last time too.

I was treated very nicely the whole visit and Ali was extremely helpful in every way. Wish all salespeople in all stores ( all kinds, not Mathis Brothers) were as good as Ali. He seems to really care about customer satisfaction. All the salespeople were friendly in the store. Thank You!

Great experience! Devin was awesome and went above and beyond to help us. We’ve shopped Mathis and Ashley and the Outlet folks were heads above the rest. Go here first!

Process on picking up items in warehouse was horrible. A simple 5x8 Rug sitting out on display and I couldn’t take with me and had to go back and pick up next day bc delivery center closed. Next day items to be delivered and stated they couldn’t get through gate which the office was open to let them in. Would t come back for 2 days to deliver after paying $99 delivery fee. Hassle is not worth it…

Christian was great to work with and very patient. I could tell wether I was buying just a couch or a full living room set, he was very easy to talk to and wants to make sure the customers are happy and taken care of.

My recliner broke 3 days after I bought it. The store had the chair for over 6 weeks and still didn’t have the part to repair it. Finally after calling 3 times we agreed to give me credit towards the purchase of a new chair. It took a little longer to do the paperwork but I now have a recliner in my home. I wish we could have done this sooner than later

Went looking for a queen Mattress and everyone greeted me and helped guide me in the right direction. I was shown various options and Brandon was very informative. Will definitely be coming back to shop again 😊

Ali was a great salesperson to deal with. Took his time to show us the difference between two sectionals and explained everything we had questions about.

Always had a great experience with Ashley's and Mathis brothers. However, my recent experience with an online customer service person named Ms Bianey has changed all that. The real issue is a broken dining table and a request for replacement was placed on 07/13/21. That email was never acted on, after several attempts to talk on phone we were connected to Ms Bianey who was unapologetic, judgmental and condescending. When requested for her supervisor or any one other than her to talk to, she was dismissive to say she is the only one available and that I can hang up now. Am sure Mathis Brothers can very well not employ such uncourteous personal in their business. MS BIANEY IS SHOCKINGLY RUDE AND UNPROFESSIONAL - not a fit for a business establishment like Mathis Brothers.

Ask for Clayton Bookout. He will help make your shopping experience easy and fun. Very friendly and knowledgeable.

For the past 10 months I've been building a house, shortly after I purchased a new vehicle, through those to major life experiences you would think buying furniture would be a hassle and something no one would want to get done , not one bit, Devin in the sales department met everyone of my needs, weather that was questions, pricing, availability, Devin was ON POINT!!! highly recommend him and his team. I will forever use him as my salesman as long as he's there

My salesman Matt was so nice and helpful I enjoyed not being rushed or pressured. Thanks Matt I appreciate your kindness

Cameron S. is the rep for you! He helped us find a new mattress and pillows today. He was knowledgeable, friendly, funny and polite. He answered all of our questions and made the overall process as painless as possible. I am very pleased with our choices and can't wait for delivery day! Thanks again! We plan to return for additional purchases and will be contacting Cameron to assist if possible.

Easy purchase, reasonable price, and Megan was a joy...she didn't stalk me. She answered my questions, gave me the info I needed.

Great price for item, salesman was polite and helpful. Pick up was quick and professional. I had a great transaction thank you.

First time shopper at Mathis Outlet, will definitely be coming back. Trace helped me out a lot in picking which on bed frame I wanted, was nice and patient with my decision making.

The salesman I had was real good knowledgeable on it that I found the mattress that I bought and I wanted to buy a bed frame but that wasn't his area so they told me one fries and I was going to buy it and then next thing I know its a hundred a d fifty more so I passed I'm going to go look at this place on Rockwell in the morning

Overall good experience. They do have "shopper stalkers" but it's 50/50 whether they annoy or actually help. Bob C. Helped us and was available for us but didn't annoy us.

My husband and I shopped at Mathis Outlet for the first time. We have been looking for living room furniture for weeks. Finally found it!! We loved the shopping experience. We were attended by Sales Associate Bob Cox, and he was amazing to work with! He let us do our shopping and answered all our questions without hassle. Bob is very knowledgeable and courteous. He treated us with respect and truly gave us the best customer service. We will definitely be coming back to shop here and ask for Bob. The furniture selection is amazing and affordable! We are completely satisfied! Did we mention this man served our great nation! May God bless him always!

Salesman was great. Very nice and professional. Was not pushy as Bob mills. He the reason I bought from Mathis Brothers outlet.

Chico was our sales associate. He took the time to explain the different features of the furniture that we were interested in. He has a pleasant nature about him and felt very comfortable working with him.

The people were really nice and understanding, Mr. Bob was the one who completed our order and he did an excellent job. Super chill Gentlemen.

Amazing customer service from Christian! He worked hard to find us what we wanted and made the process super easy. Highly recommend

Chico was our salesman and did a great job helping us. Sam and Charlie loaded our recliners. Very helpful.

Went in and got approved for synchrony and bought some furniture from Ceara. Very helpful, will definitely come back when i need a Mattress.

I was thoughtfully treated by a pleasant sales lady named Myra Ellis. She listened to me and made my transaction simple and easy.

Our sales was very kind and lead us do the process and were able to get the furniture that we wanted it

Great sales associates & great prices. Come here before you go to the bigger Mathis Bros if that’s the furniture store your interested in.

Joseph was extremely helpful in finding furniture! If you go definitely ask for Joseph he was so helpful and informative.

A lot of furniture in stock. Decent prices for brand new stuff. Not too many shopper stalkers

Fast,easy and painless!! No shopper stalkers. Thanks Bob Cox for a great furniture buying experience.

Friendly staff and very knowledgeable. They let us browse and were not overly pushy. Good deals on name brand furniture.

Maud was excellent salesman he is very helpful and every issues that we had and he solved it and thanks to him we have furniture coming give him a raise

We just got here and were greeted by the friendliest and nicest sales person (Elander) she helped us through the whole ordeal. She was great and because of her attention and patience made this whole experience 10 times better. I would definitely recommend

My experience today was very interesting. I was looking at a rocking recliner...the salesman took me over to where they were. I decided on a chair with a tag that said " your price". I told the salesman to ring it up. When I got to the cashier the price was $70 more than what was on the tag. I told the cashier that the price was wrong. She said the extra $70 was to enroll into their "reward" program. I explained I didn’t want to enroll in this " benefit " because it wasn't a "benefit " for me. I told her I wasn't going to pay for something I am not going to use. She said that I couldn't get the price on the tag unless I enrolled. I call BS! I decided on a different chair and paid the price on the tag. Then after I paid , I went to pick my item up and waited 45 minutes. Needless to say it was the best circus I've been to in a while! Watch the tags people! Watch the tags!

Bob helped me find the furniture that I needed and was extremely patient and helpful as I changed my plans and my mind many times! No pressure, great experience!

Everyone there are really really polite and helpful!! They are also very Friendly ! Would definitely buy from the again!

Mike grob was most helpful with the mattress that i bought. No high pressure which I appreciated .

My sales person was very helpful, not pushy even found me a better deal in the clearance area.

Ali made the buying experience very smooth and enjoyable. He was patient with us and our wandering around the whole store. The only thing that was slightly frustrating was that our first two choices in dining sets were not in stock even though the signs on the tables indicated they were in stock. For a recliner, sofa, and 6 piece dining set, we were pleasantly surprised and the great price we paid. We would definitely shop here again.

Mickey was very informative and helpful. She was also patient while I shopped another store and then came back to purchase from her. Also her manager, also named Laura, was helpful and informative as well. I enjoyed the personalized attention in regards to my needs and questions. It was a fantastic experience!

Our furniture buying experience was made successful by our very attentive no pressure sales professional, Kevin Gomez. He really made it easy by letting us set the pace and feel like we were in control of our purchasing decisions. We were his priority for the entire time we were in the store. He gave great advice but only when we asked for it. So many sales folks walk fast, try to tell you what you want, take phone calls, try to help more than one customer at a time, and leave your head spinning by the time your finished. Great job Kevin! Mark, Susan and Max

The young lady helping us was very efficient and proficient with her help to us.

Duncan(donut) was super helpful and also very nice about giving us space and making us feel comfortable! Great guy! Also very happy with our new furniture we got a great deal on!

I’ve made purchases at the Mathis Outlet in the past and the experiences were never good enough to write a five star review to say the least, but this time it was worth it. Andrew Stewart was great! He was attentive and very patient. Andrew definitely went the extra mile to ensure that I received exceptional customer service this time. I will always ask for him in the future!

It was Peaceful, the sales associates let me shop without them following me thumbs up

We had a pleasant experience at the time of our purchase

The sale man Steve Sides made it a great experience. Bought new mattress . If you go their ask for Steve Sides best salesman I ever met.

Honestly, if I could give no stars, I would. We ordered our furniture in February following the advisory the furniture would be present by July. We are now in September without furniture. I attempted to call to make contact throughout the month of August with extremely rude responses throughout customer service. Half of our furniture was delivered. Extremely late, damaged, and the incorrect dresser we bought. The movers were young children that were not careful with the product and dropped the furniture. It’s impossible to have a Manager contact you in regards to your concerns. I called 4 times, and I was hung up on each time. Customer Service refused to get me to a Manager. If we could, we would send everything back and request a refund. We will not be buying furniture here ever again!!!

Kevin, was our sales person and he was very helpful and nice, he was really patience with us. I can get difficult to decide what I want but Kevin, help us make the right choices for our sofa, dinning table, and bedroom set. Prices are good especially if you get into the rewards program. It came with free shiping. What a great deal I pay for my furniture. Thank You Kevin.

The customer service here is the absolute worst. The sales associates are lazy, unhelpful, basically rude or high on drugs. After purchasing our items 3 months ago, we were able to finally obtain two pieces of furniture, we were informed the rest of our furniture is on back order for another 3 more months! We had to drive 2 hours to the store because no one answers the phone, no one calls with an order update and they just sell furniture and lie about the arrival date. The only helpful people here were the warehouse staff who went above and beyond to ensure the items we finally were able to obtain were loaded properly. Thank you Antonio and Maurice, you both deserve a raise!!

Duncan is an amazing salesman who really cares. He was attentive, helped us pick out items perfect for my home, and even got excited for me when an item saved me money. He is one reason I will be back! Great selection and prices are very reasonable and affordable.

So far So Good!! I'm really waiting to see how this delivery goes...🤔

We are very happy with our selection, their pricing options, and ease of shopping. Our salesman, Al,i was very friendly and listened to our needs. He didn't try to show us anything out of our price range or that wasn't going to meet our needs. I did have to work a little harder than I should have to get my basic warranty information in writing. However, I was able to get it. Our delivery was flawless, the guys were really quick and very friendly. Definitely will return for future purchases.

We are repeat customers of Chico! Ask for him and you won’t be disappointed!

My overall experience was a no pressure browsing and no one in each section of store while I was browsing seemed interested in if I was buying, browsing, or if I needed help? And when I was definately in a hurry cause after looking at everything I had asked 4 different people what I needed to do to purchase one of the rugs for sale? After they located me with someone he was having difficulty setting me up to make the sale possible on his laptop. So a simple easy rug purchase seemed to take 25 minutes too long.

Excellent selection. Dozens of beds, mattresses, and other furniture. Cameron, in beds, and Elender, in living rooms, are amazing. Ask for them if you are in the market. This was by far our best furniture experience.

I’m leaving no stars because we went in for a reclining chair for my mother in law and not 1 person out of 6 people we walked by even looked up from their phones to help us we were going to buy a $1200 chair and was just asking if they could take the price down any since we did all the shopping, finding and even going to cashier without a single person and he said “we don’t discount anything” which is a lie because we have bought our $4,000 bedroom set from here and our $2,000 couch from here and they did discount a little bit off both purchases. I know these places are all about commission but clearly nobody was wanting to make a little extra money today.

The salesperson Ashton W was great 5 stars. He had to wait for a manger to approve the order which took 40 minutes for the manager to arrive. If Ashton was not so good we would have left and took our business elsewhere.

I almost never go out of my way to write a bad review but I’ve never had such a terrible experience buying a freaking chair side table. I purchased a coffee table and 2 chair side tables from Lauren and the sale went fine. However, upon delivery of my items they forgot to bring a chair side table and instead of getting it to me and resolving this problem promptly, the delivery guys marked my order as delivered. It’s now been 3 weeks since they were supposed to bring me my chair side table and I’ve been told different things each time I’ve called to ask where it is and when it’s coming. I was told it’s out of stock, that it wasn’t out of stock, that it maybe was damaged, and I was told endless times that customer service would follow up with me but not ONCE have they ever done so. Then I was told I would finally get my end table today and I thought my nightmare was over. Nope! I called again and once again they said they would “follow up with me” because they didn’t know when it was coming. So I once again had to call and now supposedly it’s coming next week. I’ve never experienced something like this and it’s extremely unprofessional. I paid for this item and they’ve done little to nothing to resolve this issue for me or give me a straightforward answer.

Awesome staff, very helpful and wasn't suffocating us to purchase! Bought a living room set and was very happy even with the delivery staff 😀

My experience was good. The salesperson was very informative and professional. Everything was done with efficiency. I’m so grateful they will deliver and set up my purchase, even in Wichita, KS!

Great service, friendly staff! Only disappointment I have is our salesman made a mistake in our order. After payment and looking over the receipt in the car I noticed one of the items we ordered was not the correct size. Went back inside to have him change it and he then request we pay the difference in price. It was his fault, I feel we should not have not had to pay.

Did not have a great experience at all. We were told we would get our couch a week from purchase, turns out we wouldn’t get it for a month. No one told us or called us to update us. I had to call to get any kind of update. We also bought a rug from them, which is good, but we went in to pick it up and one of the associates told us “we hope it’s still here, we sold a lot of rugs today.” Will not be returning and will not recommend to anyone to shop here.

Great selection of furniture. The sofa, sectionals and recliners we looked at were decently priced. Our salesman EP was super helpful, friendly and knowledgeable. We were greeted as soon as we walked in, which is always nice. EP helped us find just the right recliner that was in our budget.

I went shopping for furniture today and went to several places. I had gone to factory direct previously a month before. So we went back today to your store and there sat the furniture I wanted. The kind young man named Ralph helped us purchase our furniture. We paid for it and we are so excited to receive it. Thank you Factory Direct for great customer service and the most beautiful furniture ever!!

Way over priced furniture for the quality. My table didn’t come properly made so we could build it correctly. Spent over 500$ for a table that is worth maybe 150$. I will never shop at any Mathis brothers again. The chair legs come loose all the time as well, it’s honestly ridiculous.

A good selection, decent prices. Definitely got rushed into a membership, but working the math it was cheaper to use the membership for shipping it to the house than other options. The salesman actually sounded irritated when I started reading the terms and conditions? That felt weird. We get our furniture Friday, so I’ll have to update on quality then.

BIG SHOUT OUT TO MY GIRL HALEY! She was so sweet and took the time (over 2 hours) to walk the store with me and find the perfect recliner and end tables for my new apartment 😁 other furniture places I've been to have been pushy and not as helpful, but she was so kind and helped me find things in my price range. She also was excellent with explaining the rewards program and it definitely helped me save more than I thought. Definitely recommend going to see her!

Because Mathis Brothers sells cheap, low-quality furniture, my four-year-old table is peeling. My warranty claim was denied on the insistence that I didn't take care of it. It has always had placemats on it and has only been cleaned with wood cleaner. That is NOT normal wear and tear. I've included photos of what you'll get with Mathis Brothers. In the last five years, my husband and I have spent over $10,000 at this store. We recently spent $5,000 at Bob Mills to REPLACE our two-year-old sectional sofa and we will never spend another dime here. The sofa we bought in October of 2019 had completely worn out by 2021. There were holes in the upholstery and the frame was giving out. The cushions were totally flat and the fabric was beginning to pill, all with normal use in a home with no kids, where pets weren't allowed on the furniture. We paid $2,500 and it was a complete waste. We bought a sleeper sofa in February of 2021 and the pillows for it literally showed up in November. When we were trying to sell our couch, we realized for the first time that it CAME BROKEN. Now our table and chairs are literally falling apart. Chunks of wood are coming off. Our mattress was supposed to have a lifetime warranty and now causes horrible back pain because of the sinking. We're average-sized people. I see no point pursuing the warranty when I was blamed for the completely unnatural wear and tear on my lovingly cared for table. We are done with this store and anything connected to the Mathis Brothers brand. Never shop here. It's a complete scam. Your furniture will look great for two years and then fall apart. We went straight to Bob Mills to replace our five-year-old mattress and couldn't be happier.

This was the best furniture shopping experience I have had in a long time. Grant, the salesman, was extremely knowledgeable and friendly. He was very patient and not pushy at all. He took the time to ask me questions and was able to pinpoint the exact fit for me- even though I was not able to verbalize exactly what I was looking to buy. Sam and Hunter were very efficient at loading and communicated very well during the process.

Trace was an amazing salesman at the Mathis Outlet. He had so much knowledge related to every piece of outdoor furniture I looked at and was beyond patient. During the process there were multiple changes by me and he remained patient and helpful. Pretty impressive for an 18 yr old and he is who sealed the deal 100%! Normally I look then leave and think about options though on this day he made it easy Thank you Trace for being wonderful.

Brandon was amazing! Great customer service. Wasn’t pushy and very informative on inventory. Stayed after close to make sure we got just what we wanted. My husband & I are so excited to sleep in our new bed tonight! Big shout out to Brandon & Mathis Brothers Outlet!!

Excellent service!!! Bob was the greatest. Very patient when I couldn’t make up my mind what I wanted. Great prices. Overall very great experience. This is the 3rd time we’ve bought furniture from there and we will be back!!

We worked with Cameron and had a great experience! He patiently walked us through all of the options over the course of 2-3 hours. We felt confident about our choices and the value they offered. We would recommend Mathis brothers outlet and more specifically, Cameron, to anyone.

UPDATE: 9/13/21 The company is such trash they are still ignoring me and my review yet have the ability to comment back to every single other review. Please save your money don’t waste it on this company Update 9/9/21 : I posted this 2 days ago and they are responding to everyone else and ignoring my review. How unprofessional. ZERO STARS! I went in and spent over $4,000 on 9/4/21 I was helped by Branden. Not only was I lied to but this is the item I received. I was told that to have The warranty on both mattresses I purchased to be valid absolutely no stains were to ever be on the mattress. So I spent $300 on covers for them only to get home and find this! I’m beyond livid. This was a clearance item that I was never told all sales final, never told it was damaged, never even got to unwrap it and look at it. I asked if anything was wrong with it and was told it was in perfect condition! This mattress alone was $999 before tax. And so far beyond “perfect condition “ My husband and I called to see if they would take it back and I was rudely hung up on, and also told by a manager basically SOL and that it’s not their responsibility to advise of damage or no returns allowed. I have been a loyal customer for a few years now and this has made me never want to shop here again. TERRIBLE CUSTOMER SERVICE.

Dejuan was extremely professional and helpful with us and picking out our furniture! He didn’t hover or pressure us in any way! He just checked in on us and made the process super easy and quick. I recommend him for any help with furniture needs

I bought several things from the MB Outlet! It was a great experience! Sean was a total gentleman and was super helpful with the things I needed. We managed to get all of my list and even found a piece I added just because I ran across it. We chatted about life too. What a nice young man! Thanks Sean!

From the moment we walked on Bob greeted us and inquired about what we were shopping for. He was very patient, showed us many options, and went above and beyond to find what we needed! He was excellent, knowledgeable, and very helpful! We truly enjoyed working with him and he pointed us to another great associate Mark who was wonderful and helped us find a mattress set. We then finished out with Bob and he was amazing!! Thank you so much for the great shopping experience!!

It was a easy buying process. We didn’t get pressured to get something we didn’t need. Charles lipscomb was a lot of help. He answered every question we had. Was very patient and knowledgeable. We will definitely be back again.

I ordered a bedroom suite that they said was not in stock until March 25-30 I came back 4 days later and decided to pay for the bedroom suite and wait several weeks for it to come in . But the salesman said they had plenty in stock I could take home the same day, which was great. We went to the distribution center to pick up everything was in. We got home and realized they gave us the wrong dresser had to turn around and take back and get the correct dresser. While waiting on the correct dresser another customer was cursing out the people waiting on him which I got very afraid they told him his ticket was totally wrong and he woul have to go back to main store and repurchase the correct furniture. This hold experience was HORRIBLE.

Brandon Hicks and Micheal Grob were very professional funny and easy to work with! The prices are insanely competitive almost impossible to beat! They got us the bed we’ve always wanted! Maya helped us with our living room furniture and bedroom set! She was very helpful and didn’t pressure us and was always there when we had a question! I give 10 stars!! ⭐️

My sales person Shawn was very helpful. He made shopping experience easy, answered questions and explained everything to me. Will definitely recommend to my friends and family.

I ordered a sectional, chair, and ottoman on 11/05/21. The sectional and chair were delivered with no problems. They have tried to deliver the wrong ottoman twice and I had to take two separate half days off from work. Today they are supposed to deliver the correct ottoman only to find out they are already running behind and if I want it delivered today, I’ll need to take a full day off from work. So I cancelled the delivery and asked for a refund. It has cost me more in loss of pay than the actual cost of the ottoman.

Salesman was way too hawkish and wouldn’t give us space. Kept sitting on furniture with us and trying to small talk while we discussed. Please ask your salesman to give customers more space and management shouldn’t be pressuring them. We walked out and bought a similar item at the Ashley store because of this

Was a 3 star I lowered to a one star....CSR Erica (Supervisor) has a poor attitude in my opinion and was even worse when I mentioned the furniture they delivered was damaged. Purchased on 3/24/22 and paid in full. Delevered furniture 3/26/22,also paid to be a rewards member to up the value as a shopper. When I unwrapped the sofa to inspect,I qwikly noticed a scar/scratch etc and said this is not correct or what I thought was a damaged sofa. Contacted store and low and behold met Erica on the phone. Was told 1 week from 3/26 that they could swap it out or refund at that time,but that they do have multiple replacements in stock but told me to wait a week. She was rude,not considerate of my time and I feel that was enough to just get a refund. But the kicker is I don't get a refund until then pick up furniture on a Saturday 4/3 when I'm not planning to be in the area. Called Monday 3/28 yet the same rude Erica answered the phone. I asked multiple times to speak with someone other then her. Very disappointed and hope others read this and shop other places or write an honest review about ther experience with Erica if it was as negative as mine Update 4/25/2022 Delevery driver in truck #45 showed up to pick up returned order. Showed alot of gratitude,and was so very polite. Went out of his way as the delivery driver to call the store himself, and get the leather furniture swapped out, will update again soon

Context: Repeat customers who intended to buy living room and bedroom furniture plus rugs for multiple rooms. Me, my partner, and his elderly grandmother (in a wheelchair, mind you) planned on stopping at Mathis Brother's but decided to pop into Bob Mills first. We headed over to Mathis Brother's as planned but stopped at the Outlet first since we've had good experiences there. We were greeted by someone who I'm sure was lovely but told us that we weren't allowed to browse the store and that they would get in trouble if they didn't stay with us. Has this place turned into a used car dealership since I was there last? I'm glad this person was upfront about it when we said we wanted to browse but we left within two minutes of entering and didn't go to the Sleep Center or the other Mathis stores as planned because we didn't want to be pressured or babysat. My partner's grandmother felt like we were treated as if were going to hide a couch in her purse or something. Either way, missed opportunity for a sale and wasted time for us after driving across town.

DeShawn Mustard , from the outlet store was an amazing, helpful gentleman. Very professional and patient with us. Helpful at getting us the best price and making our purchase process smooth and easy.

The young lady there who helped me was very helpful. She deserves a gold star it was her fourth day working at Mathis Brothers outlet, she was excellent.

Do not come here and do not buy any mattresses on clearance. Salesperson lied to me saying I am able to do in an exchange for a mattress I bought that was on clearance. I spend one night night sleeping in it and hated it, only to be told the next day that no exchanges can be made on clearance items. Wasted 2 grand all thanks to deceitful salesperson.

Salesman followed at a distance & didnt hound us, helped when needed, loading personnel helpful. Overall, a pleasant experience.

I lost $271.00 no refund from them or the company that supplied the chest, I'm just out of the money. I spoke to 3 different people, the reply (SORRY NOTHING WE CAN DO!) We don't give refunds. Buy the time you find that out is to late, it's on on your receipt after you pay.

Mark was great made the experience of buying a new bed fun he was able to joke with us and have a great time.

Very friendly and truly NO shopper stalkers, unlike another store across the street. Walked in, made our selection, purchased and was out within 15 minutes. Purchase was in stock and loaded in the back of my truck within 5 minutes. Staff extremely friendly and helpful!!! DEFINITELY solid customer service. I will be buying from here again for any furniture needs in the future, no question about it!!!! THANK YOU!!!!

Steve was very knowledgeable and pleasant. He helped us get just what we wanted. Price was great on our mattress!

Patrick M. was very helpful and polite. He answered all of my questions and was never pushy or overbearing. Will definitely come back again.

Christian Greene was amazing. I told him exactly what I was looking for. We found the couch. It is perfect. I was in and out of the store within 15 minutes. Delivery in two days.

Our salesperson, Jorh, was very helpful, knowledgeable, and friendly! He made the process quick and easy! We always love shopping at Mathis Brothers! 😁

Clayton was helpful and made sure I got the cheapest price possible on my sectional! I also learned that farting on the couch cushions is what causes them to wear out faster! Thank y’all!

We had a great experience buying a dining room set. Bob was very helpful and we will return for a few other items at a later date.

Best deals! This is where I ended up buying! Mike was knowledgeable and friendly. Can't wait for my delivery tomorrow! I even got electric recliners within my budget! Goodbye old couches! Would recommend Mathis Outlet if you are in the market for new furniture!

Christian Greene (3596) helped us pruchase our living room set today. He was a great help and very informative! Thanks a ton Christian, we appreciated your cutomer service! A.C.

First off…. I have bought numerous items from this outlet over the years and have generally been very pleased with their service. So based on that they really get 5 stars but today’s experience was frustrating. I received an email from Mathis outlet letting me know I have rewards awaiting to be used. You see I just moved into a new home and spent several thousand dollars furnishing my new home, so I had quit a few points accumulated. So I went in today to buy a new rug. After being greeted by I swear every sells rep (super pushy) I finally decided on a rug. I told the young man that helped me that I had reward points and showed him the email. He brought my account up and took me to the check out area. While waiting while the look up my account the sells rep. walked away but it appeared he was coming right back. The clerk behind the desk said your account is expired and you can’t use the reward points unless you pay $99. I said okay I wasn’t informed of that when I signed up or when I talked the sells rep., can you tell me when my account expired? The clerk said yesterday. So I said I just got the email yesterday and it didn’t say I had a limited time to use the points. The clerk behind the desk yelled back at what I assume is his boss if I could go ahead and still use my points and she said nope. I told them just to scrap the whole transaction and sorry to the nice sells rep. but I was good. Now with all that said I find this to be poor customer service. Their somewhat abrupt and non concerning interaction with me was poor. Now for the moment they might just think oh well we lost a customer but I’ve been shopping at Mathis Brothers since I was a child with parents and now as an adult. Their unwillingness to work with me or even offer a simple apology might have just lost them a customer for life who likes their inventory and almost never leaves their store without buying something. I’m not really upset or mad just disappointed. I feel like I was pushed out the door and told we don’t really care about loyalty or simple customer service. There’s so many options out there I will definitely try every other furniture possibility before returning to any Mathis Bro’s store.

Our salesman Ray was great. Laid back , low pressure. Honestly part of the reason I purchased so quickly !

Was a great experience up until the salesman disrespected my wife and I saying he wasn't showing us certain beds because he didn't think we were being serious enough. About a $3000 purchase were looking at making, we said nope after that.

Devin was great! He made the process of buying a couch so simple and easy! It was a great experience!

Christian is a remarkable human. He was honest and upfront about everything and we are looking forward to enjoying our purchase.

Took over 30 min just to pay for the order, another 24 waiting to pick it up, just to find out they gave us the wrong rug at the dist. Center. After waiting 45 min for an exchange finally got the right one. Do yourself a favor and shop somewhere else, it’s way faster.

My sales lady was very nice and helpful, but they didn't have anything in stock that I wanted.

Ali was very helpful and knowledgeable in helping me make the right choice of recliner for my size 6’2” 295lbs

Steve was very nice and informative. Our purchase was smooth and quick, and will definitely go back for future purchases

Bob Cox was an awesome salesman him and Mark were very helpful thanks my sister and I was able to get all the furniture I need for my apartment. I am very pleased. Thank you Bob Cox

Our whole experience with the Mathis Brothers outlet was great. Our sales associate, Dalton Weaver, was super helpful and patient with us without being pushy. The prices were great and the selection was huge! We found exactly what we wanted and couldn’t believe the quality for the price. Both guys that loaded us (Michael and Blaine) were very polite and did their job well - they got the sofa loaded and strapped well without us having to do anything. We will be back!!

They kept giving me false information, the manager goes on rants how masks don’t work if he sees you with one. They delivered me broken furniture. I regret every buying from this place. Also the manager Steve harassed me over a review I had left about another Mathis store. He demanded I take it down.

The salesperson reminded me of a car salesman. He was very aggressive and tried to steer me toward the most expensive furniture. Several times he mentioned the $200 five-year furniture protection plan and I NEVER told him I wanted it. After I paid for the furniture that charge was on the ticket. I felt like he was being deceptive and I had to have it removed by the cashier. The delivery was scheduled and I was told that they will text and/or email the 2-hour time window for delivery. The day before delivery was scheduled I didn't receive any notification of the delivery window. I won't go into extensive details, but, I called and I was told by customer service that my furniture hadn't been paid for. I had no living room furniture because I had just moved to Norman and I was tired of sitting in an uncomfortable camping chair. I asked to speak to a manager and his excuse for the mess up was that it was a computer glitch. After about four phone calls and spending over an hour on the phone trying to get the mess straightened out I was told that if I wanted the"white glove" delivery (they charge for that) that I would have to wait another 5 days to get my furniture. I finally settled for doorstop delivery. The drivers don't bring the furniture in or assemble it; therefore, getting the furniture into your residence and assembly is left up to the customer. That was very difficult for me because I had no one to do that for me and. That's the first time I shopped at Mathis Brothers and it will be my last! BUYER BEWARE!

Friendly, straight forward, no hidden mess. Clean store. Definitely recommend to our family and friends

Don't walk run away from this place. Everything we have purchased from them (a household full of furniture) has fallen apart in just two years We also purchased protection plans. The first time we tried to use it was a year ago and I continuously got the run around until I gave up after 5 months. Then out of the middle of no where in August I receive an email asking me for pictures of the damaged item. This is 10 months after I filled the claim. Today I called because the electric on our electric recliner stopped working. I bought the protection just for this reason. Now I am once again getting the run around and am being told the protection plan doesn't cover the electric portion of the chair.......so frustrating when that is the only reason I purchased the plan. I will never buy anything there again. They lie so they can take your money. The quality is awful and customer service is non existent.

The manager was very kind and helpful. I found the sales representative was very knowledgeable and helpful. I would recommend this store to anyone.

Our first major new furniture purchase was made a fantastic experience by the sales associate Bob C.! We were pleasantly greeted shortly after entering & Bob guided us through each step. He listened to our preferences and showed us some great options. Throughout our buying experience Bob explained thoroughly the features of the pieces we were interested in. Highly recommend this store & sales associate. Thanks to Bob C.!

Dijon was our sales associate and he was very accommodating and knowledgeable. Very good experience and I couldn’t have asked for better!

I’ve made purchases at the Mathis Outlet in the past and the experiences were never good enough to write a five star review to say the least, but this time it was worth it. Andrew Stewart was great! He was attentive and very patient. Andrew definitely went the extra mile to ensure that I received exceptional customer service this time. I will always ask for him in the future!

Our salesperson was Ceara and super awesome from the moment we walked in to the moment we made our purchase and left. We went to look at a specific sofa we saw online with no plans to make any purchase that day. We didn’t like it much, but my actual dream Duda was there. As in I had the same exact sofa on my wish list already. It wasn’t yet available which worked perfect so I got on the wait list. We decided to price check mattresses, and on our way out after stumbled upon yet another sofa that my husband really liked. So I ended up purchasing that one and absolutely hate it. I’m heartbroken and will probably end up purchasing the sofa I originally wanted and then have to figure where to put our extra furniture. Nice experience, I just hate my actual purchase. It was off the floor as is so I honestly don’t think there’s an exchange possibility.

We were greeted immediately and we had a salesman follow us around honestly at first i wasn’t fond of him following us but he trailed a little ways back and was there to let us know availability and answered any question we had. It ended up being a great experience as he wasn’t pushy at all and was very nice and helpful. I didn’t feel pressured at all and was able to pick out just what i wanted. Great service start to finish. Thank you Bob Cox for your amazing customer service.

Absolutely great! Their customer service is one of the greatest experiences. Extremely helpful.

Don't walk run away from this place. Everything we have purchased from them (a household full of furniture) has fallen apart in just two years We also purchased protection plans. The first time we tried to use it was a year ago and I continuously got the run around until I gave up after 5 months. Then out of the middle of no where in August I receive an email asking me for pictures of the damaged item. This is 10 months after I filled the claim. Today I called because the electric on our electric recliner stopped working. I bought the protection just for this reason. Now I am once again getting the run around and am being told the protection plan doesn't cover the electric portion of the chair.......so frustrating when that is the only reason I purchased the plan. I will never buy anything there again. They lie so they can take your money. The quality is awful and customer service is non existent.

Devin was very helpful, courteous, and pleasant to work with.

Went in and got approved for synchrony and bought some furniture from Ceara. Very helpful, will definitely come back when i need a Mattress.

Dijon was our sales associate and he was very accommodating and knowledgeable. Very good experience and I couldn’t have asked for better!

Best deals! This is where I ended up buying! Mike was knowledgeable and friendly. Can't wait for my delivery tomorrow! I even got electric recliners within my budget! Goodbye old couches! Would recommend Mathis Outlet if you are in the market for new furniture!

Bob was our sales person. He was super nice and helpful. I walked in and let them know what I wanted, was led right to it. I came home with the couch I wanted! They called a few hours after I got home with it, to make sure everything went smoothly with pick up. I will definitely be going back!

Bob C was so great at helping us find our new furniture for our new home! He took the time to check multiple furniture pieces for their expected delivery date for us and helped us arrange our pick up dates as well. Such an easy experience for something that could be so stressful!

Great service! Thank you so very much for helping us find exactly what we were looking for.

Bob Cox was so helpful in helping us get the perfect chair for our nursery! He was so kind and patient and quick to find which chair was available for pickup right away. We got the protection plan and now have such peace of mind that our rocker recliner will be in great shape for years to come!

Sales people were very nice to work with, easy going and pressure free. Store selection was good and the rewards program pays for itself upon purchase of first item, which made it a no brainer. Lots of options, even for a thrifty shopper like myself! Will be back again.

Benjamin was very rude. We picked out a table and chairs for a good price, but he managed to make the price WAY more then it should have been and when we tried to discuss it with him and ask for a detailed breakdown of the prices, he shut us down basically telling us he was right and we should just accept what he is telling us. Horrible customer service and I would rather go elsewhere and talk like adults when spending hundreds of dollars.

TL/DR: 100% recommend checking it out. Great selection, great service, and ask for Benjamin Baradic. We went in looking for a couch and expecting a small selection of furniture as an outlet store. Immediately, we were welcomed and offered drinks/snacks as we browsed the impressive selection of items. Our sales associate Benjamin Baradic was phenomenal and accommodating. He even moved furniture from one end of the store to another so we could get a visualization of the pieces. We ended up buying a well-priced electronic sectional, a dining room set, and a coffee table. He was able to get us sticker price and discounted delivery. We got the extended warranty because at its end date, if you haven’t used the service, you get in-store credit.

Cody and Ray were both very helpful when showing us around. Cody was very patient when we were trying to make up our mind regarding which sectional we wanted to purchase. The store itself had a good selection compared to other places we shopped and the prices were much more reasonable.

Bob C was so great to our family! My parents doesn't speak a lot of english so when I was translating for them, he was really patient and kind throughout. He answered all our questions and explained everything perfectly. Thanks so much Bob!

Our salesman, Chico was great! He made sure all items were in stock and pricing was correct before we left the store. Would highly recommend him on your next visit.

My brother, sister, and I went to Mathis Outlet to shop for 2 recliners a coffee table, and 2 side tables. We were greeted by Ray which was very friendly and courtesy, we were able to find everything wanted. It was a nice experience and we will go back, if we are ever in need of furniture.

Helpful but not pushy. Polite, knowledgeable. Would go again.

I had an amazing experience here, very friendly staff, they would check up on you but not hassle you like at other furniture stores. Benjamin was the young man that helped me purchase my couch, and he was so attentive, nice and helpful! 10/10 I would recommend!!

Nothing but good things to say about Mathis Outlet! Furniture shopping was and has been a long process for us but they helped every step of the way! Bob C was wonderful and worked with us for a WHOLE day and never once rushed us or tried forcing us into a purchase! Would recommend him to any friends or family!

We had a pleasant experience at the time of our purchase

I had an amazing experience today shopping for new living room furniture. I had been to 4 stores before Mathis Outlet and no one really asked if I needed help(I guess I understand with Covid, but I expected a little something) Then I met Bob Cox upon entering. He was a great laid back and easygoing salesman. He was warm, engaging and attentive! I couldn’t have asked for a more hassle free and enjoyable experience. If you’re on the market for some great affordable furniture with no pressure or hassles. Ask foe Bob!!

It was Peaceful, the sales associates let me shop without them following me thumbs up

I bought a sofa and loveseat from here and I love the look and how comfortable they are. My only 2 complaints are the delivery part plus customer service and some of the furniture....a dining room table we looked at would not even be in stock until June. They need to put that on the furniture. I know some say in stock and others don't, but I was figuring maybe a week or two not 3 months. The delivery part was a mess long story short, they changed my delivery date and never once called me to tell me so I was just waiting around until I finally called up there. My sales rep blamed it on customer service and the sales Mgr put it on the sales rep. I finally got my furniture 5 days later.

Bryson was exceptional! Initially my family was looking for furniture but it didn’t work out at the moment for what they were looking for. He noticed that I was also browsing and was interested in some furniture for my daughter so he helped me with the remainder of my time here. Overall he made it a great shopping experience. Highly recommend Bryson and the Mathis Outlet Center!

I went to a few "cheap furniture stores" and it was all bad. Surprisingly my other half said you want to go down Portland and check out some of the furniture stores to me and we ended up at Mathis Brother's Outlet. I went in and seen our salesman (Bob Cox) heading towards me with a greeting. I let him know I'm really just looking and will let him know if i needed anything. He kept up with me as i wondered through the living room furniture and was there if i had any questions regarding what i would sit down on. I found some items i went outside to have my other half come in to see and Bob went above and beyond to accommodate us with questions we had. He actually gave us extremely helpful information that we didn't ask but information we as the customer needed to know(Covid-19 stuff with in stock items). We purchased a whole living room set and Bob saved us money by informing us of the Rewards program(Get it because it saves A LOT). Bob also sold us the insurance which I normally wouldn't have got by providing us with useful information in regards to the insurance. We will be revisiting the Mathis Brother's Outlet again real soon to complete our house needs. Customer service is what goes a long way.

They didn't follow me around, they didn't have what I wanted 😔.

One star rating is very high for the experience I have had with this store. I bought a piece of furniture in October it broke in February. They picked it up in March snd they still have it. The only communication is if I initiate it. They will not replace the furniture they will only repair. They got a part in in May and it was broke do they had to order again. Did not find this out until June when I sent another email. When we have called on several different occasions to question they have told us they would have a supervisor call and it never happens. Got the same run around today. Do not ever shop or buy from this company. They do not want to help the customer.