Martin Closing Services Crossland Loop, Montgomery

DO NOT USE THIS CLOSING SERVICE. Tris was so incredibly rude. She belittled any mistakes that was done on accident and through the guidance of a notary. She made sure to let us know that we were holding her up, but it was ok when she misspelled our last name. That also held the process up. When we asked to speak to her supervisor (which is the owner), she said the owner was not interested in speaking to us. She also told us that the owner was perfectly fine in the way Trish was speaking to us. We asked for his contact information and she declined. Eventually she did send it in an email and again told us the owner did not care to speak to us. We tried reaching out, and the owner decline our calls and emails.

Recently used this law firm while selling my home . Customer service isn't important to this business, or their owner James. Experienced unprofessional behavior from Trish the paralegal they employ. She seems to be burnt out or something because she escalates minor issues and makes the selling experience a difficult one. She rarely reached out to offer assistance when completing paper work & only cares about her frustrations. I do not recommend using this business if you want a professional, helpful, customer service forward experience while selling your home.

VERY UNPROFESSIONAL. I used this law firm while selling my home. There was a mistake on my end during the notarization portion of our final paper work. The notary told me to sign a specific way and that I could use my POA & was incorrect. It was an honest mistake. TRISH calls me upon receiving paper work and was extremely RUDE & unprofessional. I informed her that the notary guided me through it BUT TRISH was not listening to me! What's even CRAZIER is how this law firm originally sent me the paper with our name spelled incorrectly. So they also made a mistake, yet i didn't GO OFF/chastise them. She even emailed me after we spoke to inform me that it DIDN'T MATTER if I spoke to someone about her being rude, bc he DIDN'T CARE either and that he heard how she was speaking to me and her tone of voice. That person above her is the owner JAMES. I HOPE this reaches people bc this was an awful experience. She spoke about communication but they didn't really contact me during this process. That was the first call I had received from her. I was the one constantly reaching out when i had questions & they don't really answer the phone. I also emailed the owner James and HE NEVER RESPONDED!

The agency was professional and courteous. Paper work for my new home was completed with smiles, hand shakes and congratulatory remarks.

Excellent experience! I would recommend them to anyone needing a closing.

Mr Martin is professional and honest. He is dependable explaining everything as we went. This is my 3rd time using him and if we buy another place we will use him again.

Unprofessional at it's best... I'm sorry doesn't cut it when you should have approached the conversation with respect because we were still a "customer" and not peions of the street. Trish is nasty and RUDE at the time when her customer is looking to her for a resolution and comfort!!!

Very simplified closing appointment. Mr. Martin was friendly and professional.

In and out. Very informative. Very Professional.

Please don't call and speak to Trish at their office. She can't even spell polite or customer service. She doesn't even know how to listen, her mouth just runs and then she'll tell you she's not going to talk to you anymore because she doesn't like what you asked about your closing and hang up on you, BUT SHE NEVER LET YOU ASK A QUESTION THE FIRST PLACE!!!! TALK ABOUT RUDE AND NO HOME TRAINING. GREAT JOB AT PICKING THAT ONE!!! I COULD MAYBE UNDERSTAND IF I SAID SOMETHING INAPPROPRIATE OR WRONG TO HER, BUT I COULDN'T SAY 2 WORDS BEFORE SHE STARTED WITH HER BAD BEHAVIOR. The services that Mr. James Martin provided for me in my closing was excellent, BUT PLEASE DON'T CALL BACK FOR FURTHER ASSISTANCE, OR TRISH WILL BITE YOUR HEAD OFF!!!!