MAPFRE Insurance Gore Rd, Webster

Commerce/MAPFRE has served all our insurance needs (residence, autos, etc.) for decades. We have found their claims procedure to be user-friendly. They even remind us annually about all available discounts so that we will not overpay. We have never though about changing carriers since we cannot imagine better service from another company. Also, their pricing is fair. I doubt that they can be beat for their combination of high-level service and fair pricing.

Excellent service, quick claim settlement and competent staff. Involved in an accident and the process of filing the claim was very smooth and easy. No hassles with adjuster, insurance rental or auto body. Overall I would give MAPFRE Insurance 10 stars for the way they handled my claim. I highly recommend them for auto and homeowners insurance...

I was hit by another driver. I called as soon as I got home to share what happened. They were great. It took the appraiser a while to get out to look at my car but I contacted the body shop they recommended. It took some time to get an appointment there but had my rent-a-car when I dropped off my vehicle. Everything was so easy.

We have insured both home and automobile for several years with Mapfree Insurance. Our local agent recommended them and we have been happy with that choice. We have fortunately had few reasons to interact with them but the times we have called customer service they have been able to answer our questions quickly and efficiently.

The staff at MAPFRE are always professional, attentive, and resourceful in addressing my questions and/or issues about my policy. The Accident Claims team are awesome as they are the calming voice during emotional times for me. They take the time to explain procedural steps and extremely patient.

MAPFRE/Commerce have great rates and customer service agents. Over the years we have experienced that the claims filing, payment and servicing have all been excellent, easy and fair. We recommend them highly.

MAPFRE was exceptionally concerned re the accident I had. Concerned for my health and ease of auto rental and repair. Assistance with working my way through the post crash process. Everyone I had spoken to was very pleasant, seemed to care. Thanks

Clear and accommodating. This insurance is very understanding. The charge is well tied to the individual situation of the client. I never felt overcharged for the 20 years I have been working with Commerce Insurance.

I have had MAPFRE Insurance through AAA of Washington State many years now for home and auto and been very pleased. My agent is local, making it easy for me to contact him whenever I have a question about anything to make sure I'm covered.

FIND ANOTHER INSURANCE COMPANY 2 months after my first accident in 10+ years and nothing is done. No assigned agent - still!! All the info on paperwork is wrong, after multiple calls to correct. This company will take your money and do everything to keep it if you have a claim. Absolutely the worst experience I have ever had.

Called in claim. Sunroof glass was ordered and installation was done within 2 weeks. The only reason it wasn't done sooner is that glass delivered to shop was flawed. I've had Mapfre for over 25 years. Excellent service.

They made the claim for my stolen car so easy and seamless. I even had a rental car for a month and it was no problem. Seriously made the whole process so much easier than I thought it would be!

MAPFRE exceeded my expectations throughout the whole claim process. Everything was prompt and the agent I worked with was professional and very polite. I've had MAPFRE for over 25 years and never had a problem.

Very Professional and responsive. I shop around fairly often to find the best insurance for my dollar and Mapfre provided a very competitive price and continues to do so. You won't be disappointed.

I was a loyal customer of Mapfre / Commerce Ins for 25 to 30 years , In 2021 they raised my rates about $400 for two vehicles, I called them nd told them I had been driving even less than usual since the covid epidemic . I have an RV and stopped traveling with it and use my vehicle every few weeks and asked for a reduction , not an increase. they told me that they were allowed to raise the rates per mass insurance commission. I started looking for a new insurance company and went with the Hartford through AARP. they reduced my rate and increased my coverage . Mapfre should have reduced my rate or at least not increase it by $400 . I would still be with them. But now I am free to negotite better rates as needed. Look for alternatives to Mapfre.

Lightning struck a very large tree, sending it onto the house. Tremendous damage. A Mapfre agent was out there the next day, and another agent came the day after. They sent me a check for the damage within a couple of days so I can complete the work. Very efficient, easy to work with, and caring.

They were quick to help and make arrangements for repairs and rental car. they paid the bill for repairs before the car was able to be dropped off and I was not worrying about anything along the way.

I was wrongly billed today. I cancelled Mapfre insurance a month ago. We faxed over the 2A form, was told it was received and would be processed. It apparently never was. Two weeks ago, I also cancelled my auto-payments through their portal site. I still have my home insurance through Mapfre, so I still have the portal, and just to make sure, cancelled auto-pay, and received an email confirming that the auto-pay was cancelled. I then still had $536 taken out today automatically. When I called, I was told they never processed the 2A form and not given a good reason why. I then asked about the auto-pay being cancelled for two weeks and was told that even though it was cancelled, the first payment would have only been cancelled if I called. When I asked why that wasn't brought to my attention, I was told that they couldn't give me a good reason why. That's just how they do things. And that they can't put all the account info in the autoresponse email of the cancelled autopay. I was also told that it will take a few business days to now process my cancelled policy, so I will not be getting my refund until next week. I have 4 kids, and I am now out $536 that I can't afford to be out of, for at least a week. I will never use Mapfre again. I will never recomment Mapfre again. And I will be moving my home insurance off Mapfre very soon as well.

MAPFRE Insurance was suggested to me by my insurance agent. He was able to obtain insurance for my vehicles, homeowners, and flood insurance at a great rate. I highly recommend MAPFRE.

I've had two major accidents in my car - both of which were rear end collisions (the last one totalled the car). The company was very easy to work with which took some of the sting out of the whole thing.

Whenever I have needed a question answered I have always talked to a polite and knowledgeable person at Mapfres home office. I get most of my info. On our accounts on line which allows us to go green. Also appreciate the discount for paying in full. Have yet to make a claim so cannot comment to that aspect of the company.

I have been with Commerece /Mapfre Insurance for my auto insurance for 47 years. I never had any issues with Mapfre even when I had an accident they always paid within a reasonable time. I am very happy with Commerce/Mapfre Insurance

only thing I have to say is I should have stayed with progressive. This company is a joke usually cheaper then other insurance company's. But do yourself The favor and spend the little extra for better service.

Best prices, bar none; customer service is professional and generally efficient. We have not used their claims dept so I cannot address that area of service. Highly recommend a call to them.

Absolutely terrible service. One of the agents continued to put my information in wrong every single month. She gave me truly the worst experience I have ever had with insurance. She made it impossible to just pay my monthly bill.

My son got into a bad accident and totalled his car. MAPFRE has made the ordeal as painless as possible and they were even concerned for his well being. They have made a very bad situation bearable

MAPFRE Insurance makes it very easy to do business.Also, my Insurance agent has a great reputation and has been taking care of the locals for many years.

We have been insured through MAPFRE for years and always happy with customer service. We’ve had one claim and everything went smooth.

MAPFRE insurance is reliable, no hassle on claiming accidents, staff are knowledgeable, price is very competitive. Will not shop for other auto insurance.

The worst insurance company that ever existed. We've been waiting for the estimate on our stolen car for the whole month, they've been procrastinating, didn't even bother to let us know what is the outcome, to eventually rejecting our claim without even covering the obvious damage. Extremally unreliable insurance company, with bad customer support and very expensive. I had very bad experience with them. Would give them 0 starts if was possible. Not worth your money and hustle. Wouldn't recommend to anyone.

Mapfre is very attentive and responsive to my questions about my coverage. There is someone always available with a dedicated phone number to answer questions. Their website is comprensive for my documents and schedules.

Got into my first accident and they helped a lot with getting me all the information I needed to make reporting easier.

Keith Fitzgibbons was extremely responsive, professional, and helpful in resolving the claim for damage to my condominium. Working remotely in a pandemic is difficult. But Keith went out of his way to resolve my claim in a very efficient manner. The quality of the service provided by Keith was extremely valuable!!!! A Five Star Plus rating to Keith and his efficient work.

It has been fifteen plus years I am a customer, and when in need of help after my few accidents with my car or wind damage to my roof, you have never failed me. your care and ability has never failed. Thank you for having me as your customer, a satisfied happy customer.

On 4/21/2021 a storm took down a large oak in my neighbors yard and landed in my yard doing extensive damage to my home and property, Mapfre response was quick and damages were covered much to our satisfaction

Great company and good value except they don't use email to notify when coverage is due. Then when coverage is about to unknowingly expire that's when they finally send an email. When I asked about this dichotomy of notification the very nice associate informed me they had mailed me, as in snail mail so I should have known. When I told her that I was in Europe for a longterm assignment and would appreciate email ahead of time she said they could not do that. This was all in 2021. 2021. Otherwise a lovely company, would highly recommend.

On August 27th a landscaper backed out of a residential driveway as I drove by in the street. My car was hit with a tree chipper partially crushing the front passenger side. I used my insurance benefit to rent a car and have my damaged car towed to a collision center. When my car was deemed a total loss on September 9th the adjuster by phone was condescending asking me if I needed to find a pencil and spelling out simple words in the conversation. When I told him that the offer that he made was low based on my market research his tone became aggressive and told me he was making a settlement not replacing the car. I wrote a rebuttal letter on September 13th but it was never acknowledged. My agent has called asking for another adjuster to weigh in on my claim with no result. The initial offer made was based on the lowest possible car valuation which does not reflect the condition of my car before the accident nor the increased value of used cars in the current market. I have never filed an auto insurance claim before and do not believe this treatment should be business as usual. I have had a total insurance loss of my vehicle through no fault of my own, have acted in good faith on my part yet cannot get past the first and only offer for a settlement. To my surprise there are no checks and balances in this company to prevent this type of stonewalling which leaves me with literally nothing more than four months after my car accident. Current and prospective customers of Mapfre insurance should be warned that choosing this company will make a difficult situation far more stressful and frustrating. I am completely dissatisfied with Mapfre Insurance.

I have been a customer of Mapfre Commerce for many years insuring vehicles for both my wife and I and each of our five children as well as our home. As much as no one likes to experience the need to file an insurance claim, knowing that the company you deal with is there for you brings extreme comfort especially during a stressful event. Thank you Mapfre!

Had a run in with a deer. I filed a claim online, within an hour, a claim representative contacted me. an hour after that I had an appointment for an estimate at the body shop I chose. My car, though completely driveable, will be fixed as soon as parts arrive and a rental is available.

I have only wonderful things to say about Mapfre Insurance. I've been with them for just over a year, they offer great coverage at reasonable prices. I was recently in a car accident and my claim was handled perfectly from start to finish with very little trouble on my end. Their representatives are easy to talk to and very nice.

I had been with MAPFRE for many years. They always seemed to give me a better quote than anyone else in this area. I had no complaints previously. This year, when I received the newest coverage pages, I noticed the customary discount for paying the entire yearly bill in advance was NOT listed anywhere on any of the documents. I phoned to ask why not, and someone returned my call saying the discount was already shown in the monthly payment amount. I added those up, and compared to the entire insurance bill if I paid monthly instead of complete payment early, and IT ADDED UP TO THE SAME AMOUNT ! In other words, there was NO discount as usual for paying early, and when I called back to discuss this, I was just verbally reassured that the price was indeed discounted whether I could see it or not. This is NOT how I expected my loyalty to be honored. I promptly switched my Insurance Company and local provider to somewhere else whose math actually added up ( or down ). I do not believe I was told the truth. I believe because of Covid 19, the company had no intention of giving out discounts with the economy as poor as it is, and the end user, me, has to fill the $$ gap in profit. David K. Niles. 11-13-2021

Always courteous and responsive to customer needs. Thank you so much for your assistance over the years. I have recommended your agency to many people.

I have MAPFRE for a couple of years now, I am so happy with them. They are very helpful when you need it. Filing a claim with them is so easy! Everyone is very polite and very professional. A+ Rating from me!

Great company. great price and claims service. The best insurance company I have ever dealt with.

Mapfre customer for many years. Always good responsive service at competitive rates.

My experience with a total loss collision claim with my insurer Mapfre was very positive - total loss reps were excellent and the timelines of my settlement exceeded expectations.

Being in an accident is traumatic, even when the damage is to vehicles and not people. The folks at MAPFRE made the entire claims process easy and stress-free. They were on top of everything. I am greatly impressed.

I've had MAPFRE Insurance since the 1980's, when it was Commerce Insurance. The transition was seamless. They've always been fair and honest with me. They automatically send me rebates for any discounts I might become entitled to. I have my home and car insured with them. When I call my agent with any questions, she's always helpful. They treat me well and I'm sticking with them.

Representatives are always available and helpful. Very happy with my insurance policies, service, and rates.

We had an accident, our own fault, but after paying Mapfre for years, we have gotten increasingly larger bills. We are now looking for alternative insurers

5/18 @7:30 pm spoke with Rebecca for 30 mins...she was so helpful with some questions I had on my billing, she was so polite, understanding, helpful...thank you Rebecca for helping us out! It's truly appreciated! If I need to call again will be requesting here for help!!

Difficult to get the representative assigned to case. Had a total loss claim backon 1027/21 and loan has yet to be received from mapfre..mapfree says they can't tract...bank reported me to credit bureau..insurance company fell short on processingm horrible to get updates..no one calls you back..

The people at MAPFRE Insurance are very friendly and knowledgeable. Also, their insurance rates are excellent.

Annual renewal and billing are a nightmare and confusing. Website has improved, but still isn't up to standard.

I was hit by someone who was in the wrong lane and tried to move over. The person behind me wouldn't let them in, I was struck, and the person turns around and claims I'm at fault. Thanks to MAPFRE my car was repaired and no surcharge. (I sent photos of the intersection)

The customer service is superb - always nice, always helpful. Never a problem with claims. I consider the pricing fair, but I’ve not bothered to shop around as I’m happy here. The “smart” phone processing allows you to check accounts and pay bills, but it can’t answer the questions I normally pose. It’s easy to get to a person, though.

I've been a customer of MAPFRE for about 3 years and can't say enough positive things about its handling of my partner's crash that totaled my car. (The other driver was 100% to blame.) Every person I spoke with was extremely helpful and went out of his/her way to answer all my questions. I received my reimbursement check within a couple of weeks and was pleasantly surprised by how quickly everything was handled. I will recommend MAPFRE unconditionally.

The service has been excellent on the very FEW occasions I have needed a new windshield for my car. One thing they should change is the name of the house insurance policy. It's called Personal Property which to me is more like jewelry or valuable antiques or whatever. I guess a house is personal but it really belongs to the bank till the mortgage is paid off. I think it should be called House Insurance.

I absolutely LOVE MAPFRE insurance! They are friendly, personable, reasonably priced and there for you when you need them. The claims process was swift and painless. I recommend them every chance I get!

I have had great response and effort with you over the years. This claim was excellent except for poor communication with claims adjuster. He never returned my e-mails or phone messages. Members of his Team were very responsive and solved my issue quickly when it became evident that he was not responding to me.

This is the best no-nonsense, cover your back insurance company you can get in Massachusetts. The best rates and there is no cut in services. They are just efficient as heck and all of their people have always been very professional. Plus, their rates don't all start going up after the first year like most of the other companies that I've used.

Mapfre formerly Commerce has been my insurance for auto and home for almost 25 years or more. I would never change. They handled an auto and a home claim very quickly for me. I also do insurance billing and they are always quick to pay. Great insurance company.

Just spent 30 minutes on the phone with a MAPFRE representative and she could not tell me the cost of the individual vehicles on my policy….. then the call was disconnected. Worst customer service of all of the insurance companies I’ve ever dealt with. Their website is never updated . I get emailed bills that are due but when I try to pay them in their website it says my balance is zero so I cannot pay it. I would not recommend MAPFRE at all.

This insurance definitely sucks, if you are looking for an insurance company make yourself a favor a go a different route, I had bad experience with them, they make so difficult to file a claim and you have to do it like twenty times in order for them to consider in my case I am still waiting after two months of the accident and without a car Jennifer Burke which is the Claim Rep II Was so disrespectful and a liar. When I asked her if she received the report she said NO, at the end of our conversation she forgot and said oh beacuse I see the same in the report

The customer service and claims department at Mapfre insurance suck. I was in an accident in January that was not my fault. It's now March and my car is still not drivable. No one in this company returns calls or e mails. The only time I received a call back was when I did an online survey about the company in which I gave them a poor rating. They called wondering why I gave them a bad rating. It is horrible how much stress this company has caused me for an accident that wasn't even my fault. I pay my premium on time and yet I cannot get any customer service. Do yourself a favor and don't waste your time or money on this insurance company.

Mapfre has covered our family's 2 cars for years and recently we've added a third for our oldest child. I cant say enough good things about their customer service. Over the years we have had our some claims and I have always been impressed with how competent and friendly everyone is. I mean, usually after a few years, you run across that one person who makes me want to say, can you please just transfer me to another representative, but that hasn't happened. The people are amazing. The claim settlements I have had to be involved in have been very fair. I dont know if their pricing is competitive because I would never look anywhere else - so it's the only thing I cant speak to.

this company is horrible. i had them for many years. i put my daughter on my policy and they canceled my car. without notification and kept my daughter on my policy and left me without insurance for 6 months without knowing. then her car gets T-boned by someone that was speeding and went through a stop sign and i myself helped her report it to both insurance companies thinking that’s what i’m supposed to do and was accused of adjuster shopping i was horrified And the collision center couldn’t believe what was happening. They are the worst insurance company ever I would never recommend them to anyone they do not help anyone this company is the perfect example of putting company policies before human lives they ought to be shut down.

I appreciate the friendly professionalism of Mapfre Insurance for their help with the appraisal process following my recent fender-bender. Now, the car looks great, and I'm relieved that things went so smoothly. Thanks!

Outstanding service with Mapfre. The entire claim process was handled in a friendly professional manner. The repair service was well coordinated with Hertz Rental and Ira Collision. KUDOS to Mapfre, Hertz and Ira. I am a happy customer.

Unfortunately we recently had an accident that totalled one of our cars, but luckily no one was hurt. The staff at Mapre was very cooperative and helpful in filing all of the appropriate forms and taking care of the towing, storage and sale paperwork with the RMV and sending payment to the financing company to close out our loan.

I found every person I worked with to be friendly, patient, courteous and responsive. This was consistent among ALL the people I worked with. To me this shows great people; well-trained people; committed people; and, a great company.

I was quite surprised by the quick action taken by the MAPFRE representative regarding the accident reported. Between calls and emails regarding updates, my auto was restored to perfect condition in a timely fashion. Thank you!

I spoke to and insured my auto and renters with MapFre. The agent was located in North Andover. She was very helpful, however, I have not received my new registration. I called and e mailed her and she never answered me. I'm disappointed, if a question like this has gone unanswered what will happen if I need her for a claim. So I should say, after going over my paperwork, the agent was from AAA NorthEast, Andover, Ma. The policy was sent from MapFre Webster. None of this helps me with my missing registration.

MAPFRE Insurance came to our rescue when our old Insurance that we had for 15+ year more than tripled in price with no claims on it. We will continue to use them from now on and recommend them to all.

I have been a client for many years. I can say nothing but good about this company. I have had very few issues through the years and the few I did have were settled quickly and professionally.

My agent is in West Springfield Ma. ( Habermann Insurance) she has to be the most helpful and very professional agent I have had the pleasure to work with. I try to send business her way when ever I can. ( Carolyn) …

I was in a bad accident and.my car was totaled. I need a vehicle for work and they worked with me to get the car settlement and insurance for my new car within a week. It made a difficult situation tolerable.

It's a great insurance company for your car and home, employees willing to answer any and all questions you have. I've been using the company for over ten years it's outstanding.

We have had nothing but five star service since we changed to MAPFRE 7+, years ago. Whether filing a claim, paying a bill or anything in between we are always more than satisfied.

My son was involved in an accident and the people (team) at Mapfre was there for us from the first notification ... I appreciate it so much guys! You've made a stressful time much easier to cope with. Thank you so very much!

Not open Saturday and Sunday???? ABSOLUTELY RIDICULOUS…. No reason you can’t at least have 1 or 2 people remotely answering calls regarding adding a car to a policy . Any other company I could have added online but not with MAPFRE, If I could actually get a hold of you I would cancel my policy but the einsteins running your company decided customers should go kick rocks if they need something on Saturday or Sunday

I had a great experience after someone sideswiped my car in the parking lot at my apartment. The claims agent took care of everything and kept in contact with me through the whole process.

I had great success through my agent at Inland Underwriters, they contacted MAPFRE for me and everything was handled perfectly and professionally!

We pay through AAA. Rates are best we've found, so far. Online payment is easy to make and there is no fee to pay with a credit card.

I have been with MAPFRE for close to ten years. Always have good experience; renewal process is proficient and swift and price is excellent.

At a friends recommendation I contacted an agent that writes for MAPFRE. He was able to insure my two vehicles and I also switched my howeowners insurance to your company at the same time. When I had a claim it was handled much more quickly than what I expected. I cannot say enough about how pleased I am that I went with your company.

I have always received excellent service from Mapfre staff in a timely, professional & affable manner.

Mapfre should provide an email to receive praises for specific employees. I was not able to locate an email; therefore, I'm writing this praise online. Due to the pandemic, apparently my payments that I had been making through my bank were being sent snail mail, and unbeknownst to me, the payments were late. I had received a notification of pending cancellation if Mapfre did not receive payment, which appeared to be odd to me. I had called several times to customer service, where the representative would tell me to wait. No one spent the time to review my accounts; as I had home and auto insurance with Mapfre. My policy for my home was canceled, as I was making additional payments to my auto insurance, thinking I was making payments to my home insurance. It was not until I called again, and Glenis Ratcliff had answered my call. She was patient, reviewed all of my accounts with me, and straightened everything out. If anything had happened to my home, there would have been no coverage. Thank heavens for Glenis Ratcliff, who couldn't have been more patient and nice. She deserves to be awarded; as well as, a role model to other representatives. She went above and beyond. She would be the reason why I would stay with Mapfre insurance. Sincerely, Julia Wong

After about 20 years with Commerce/MAPFRE I am still very pleased with the coverage, support, and cost of the insurance. I have been in an accident and Commerce was very responsive with ensuring that the vehicle was repaired in a timely manner. The cost of insurance is always a big factor and I feel that this company provides very competitive rates.

I have never had any problems in many years of using Mapfre insurance for my vehicles or houses. Easy to do business with. Fair pricing.

My car got hit on the highway by a flying pipe. :-0 Had it towed the same day to my mechanic, and the adjuster was there quickly to appraise the damage. I had the car repaired at an approved body shop near my house, and everything went very smoothly. I was surprised and pleased! I expected some sort of hassle, but there was none! The body shop did an excellent job with the repair, as well! :-)

Replacement of my front glass was an easy process and good customer service at this North Andover location. These girls were on top of it all the time. Keep it up guys.

I have the coverage for my vehicle at the right price. I filed my 1st accident claim in over 30+ years, it was challenging, but they helped me thru it during covid restrictions.

When I was searching for new Car Insurance for me and my Son, I called them up and I spoke to a Woman Named Shelby Anderson. She was very polite and very easy to talk to. I had a plethora of questions for her. She took the crime to answer all of them. It is people like her, who make Car Insurance buying a lot less painful.

Adjuster came to my house to look at vandalism to my car. They provided estimate quickly to body shop.

My car was hit by a deer. It was a traumatic experience for me and I didn't realize how anxious I was until after the fact. My adjuster helped me with choosing an auto repair place. Auto repair helped me with a rental and between my insurance and AAA I didn't have a charge. Also, I have a vanishing deductible and my deductible was reduced because of that. I was warned by the auto repair place and insurance company that due to supply chain shortages, it may take longer than usual for repairs. It took 1.5 weeks for the repairs. Not bad at all. I felt I was well taken care of. I received text messages from both the insurance company and the repair shop to keep me up to date with progress. I was very pleased. I have been a Mapfre customer for many years and do not plan to change insurance companies. I recommend Mapfre to everyone.

When I suffered a hit-and-run accident, the customer service staff led me through the procedures, and when I discovered the culprit, they helped me again by making the necessary changes to my casework. Pleasant, respectful and informed. Thank you all.

We needed a copy of our Insurance card. We called Mapfre and they sent a copy to our phone. Prompt, courteous, professional. Great customer service.

I wish I didn't give no stars! Worst insurance I've ever had in my life. bad service, depreciation of your car, they always beat you up and don't know why or solve the problem for you.

Cancelling my motor home insurance was so easy. The person who handled my call cancelled this policy so easily. I didnt need to submit any paperwork.she looked up all my information and the date I cancelled the plates.I don’t know if other insurance companies have access to the RMV but Mapfre does!

I been involved in 2 accidents and they responded quickly and help me through all the process of fix truck and car rental, they just make everything really easy

Extremely competitive rates and outstanding customer service. Stephanie Coury at Kaplansky Agency played a big part in our switching over to Mapfre.

From the first phone call to the last everything was done professionally and quickly. I want to thank the team at MAPFRE for making this transaction so stress free.

Mapfre Insurance is great to work with. Their response is very prompt and professional. I highly recommend Mapfre Insurance.

Never had an issue or problem with Mapfre! Agents are awesome too!

It’s a pleasure to have MAPFRE as my car insurance company. So easy to deal with when you have a car accident. 5Star service !

MAPFRE estimated damage to my car at $721. I contacted three MAPFRE "preferred" body shops and each of them estimated the damage at ~$1,000 higher. MAPFRE customer support did not help. Having saved money, MAPFRE is going to lose my auto and homeowner's insurance business. Who needs an insurance company that collects your insurance premiums and denies coverage? Here's another one. MAPFRE refused to offer collision and comprehesive coverage for cars purchased from an out-of-state dealer. Picky, picky. As a result, instead of adding two cars to an autoinsurance policy they lost two they already covered. When the time comes to renew my howowners insurance, I will move it to another insurance provider just to express my disgust with MAPFRE's business practices.

Always responsive and give good service; better than expected and 100% better than any other insurance company.

They’ve been amazing, love my agent also. Reasonable pricing, excellent service, very happy customer.

Great customer Service. Knowledgeable Rep assisted me. Provided options for solution to inquiry.