M&T Bank Union Rd, Cheektowaga

I have been waiting for at least 15 minutes just to pay one bill in the drive up window. I have pushed the call for service button 4 times & no response! No M&T Bank employee answers service call button. No one greets the customer a good morning or good afternoon. Horrible customer service! I was just @ the M&T on Union Rd, Cheektowaga, NY near Anderson's Custard @ Galleria Drive. So disappointing!

Was just there to get something notarized on my lunch break. The receptionist told me to have a seat in the corner and someone would be right with me. 2 other people were called up before me. After I had already been waiting for 15 minutes, I went up to the receptionist again, asked her how long it would be. She turned around and asked another employee who said nothing, grabbed papers off a printer and went to customers she already had. The oblivious receptionist said the other woman would help me in a minute. I told her that person was already with customers. The receptionist asked if I could wait longer, and I said no, I am already on my lunch. So she said she could take care of it then. Never have I seen such laziness, it literally took about 20 seconds, and she was trying to get someone else to take care of it. I have used m and t for 13 years and have never had this kind of experience. Every other branch the receptionist takes care of it right away.

I have nothing but constant trouble with my savings and checking accounts. When I call to get it straightened out, I am told I don't know what I'm talking about. I get charged fees for not having money and fees for transferring money from one account to another. They tell me when I get paid and when it is deposited. I am sick and tired of their bs.

The slowest drive through windows in the area. It has been that way for a few years.

Good boys, but not my banks

Slowest drive up service. Seriously bring a book and make sure your phone is charged.

This is the closest location to me, and the worst one! 9 of 10 visits these guys literally don’t know essential things. Sometimes I think there is a robot in front of me with absolutely no common sense. I understand that you have instructions, regulations and so on. But does that mean you don’t have to THINK?

Omg what is going on? There’s a line of us customers waiting for the drive though window going on 30 minutes now this location always like this sick of it! Get ur act together & do your jobs!

Change my loan due date from the 21 to the 12th !