Liberty Tax N Broad St, Philadelphia

Josephine is the best! Extremely pleasant to work with and was very helpful and explained in detail the entire process, a complicated process she made seem so easy! So glad she was working the day I came in. Highly recommend Liberty and Josephine!!!

The Lady Yetevia is the most accurate, professional and pleasant person ever, that provided with my income taxes services today. Such a great experience and a customer service. She is a winner.

Yetevia is the best liberty tax manager and she also does taxes she is so professional, funny, kind, and helpful. I recommend her to everyone she works at broad and Girard. She came in on her day off just to help me that was awesome. And thanks a lot to Shelby is the owner he is awesome as well.

My TaxPayer was very patient and helpful. Never thought I’d be respected for the mistakes I made but she was corrected things in a appropriate manner and gave uuseful advice for future filing.

I was treated with the most respect and patience and ms Yetevia gave me the best customer service I have received in a very long time

My experience was amazing! Yetevia was very personable, timely, and very knowledgeable! Also, she was very humorous and great at keeping tensions low to non-existent, which is a great quality to have when working with individuals concerning money. I would definitely recommend this location and Yetevia specifically to any person in need of tax assistance!

I do not like to leave low-star reviews, but I have no other recourse. In April, I visited the Broad and Girard location of Liberty Tax and met with Ms. Yetevia Mangum for her to complete the 2021 tax return of my mother whom I legally represented. She was friendly and efficient, completing the return in three days. Naturally, I gave her the necessary banking information to charge her fee and process the federal tax owed. I recall seeing the fee (just short of $400) being charged from the account but got too caught up in personal matters to pay attention beyond that. In late May, I received a letter from the IRS stating that my mother’s taxes were underpaid, and that interest and penalties were added to the balance due. I emailed Ms. Mangum about the situation and asked her to contact me. A day later with no response, I called the office on two subsequent days and was sent directly to voicemail. I decided to take a closer look at the situation and came to realize that the payment due was never sent. As one might imagine, I was upset that the basic task of transferring funds was not done. But with no response from Ms. Mangum, I felt compelled to make payment myself and absorb the unanticipated charges. I have seen some positive reviews of this office, some of which referenced Ms. Mangum in a positive light. It is unfortunate that I did not receive the same benefit on behalf of my mother.

I am very pleased with the service that I received by the ladies in Board & Girard store I think those ladies are doing a very good job and they are the best at what they do they helped me with prior years and bought me current in my taxes I will recommend them to anyone looking to get their taxes done I thank you ladies so much Miss Josephine you were a big help keep up the good work.

Yetevia Mangum was very helpful and pleasent while filing my taxes for me. I'm grateful and will definitely send more clients her way.

A great experience, the tax lady was very nice & very professional. I got my taxes done in no time, good doing business with Liberty tax.