Liberty Bank Homer M Adams Pkwy, Alton

I've used this bank many years. Was great. Then good. Then ok. Now just bad. It has gone seriously downhill. Had a loan payment overdraft. Deposited ASAP. Deposit made account is corrected. THEN they charge an overdraft fee AND return the loan payment charge too?! After the account was correct and positive? Major banking error. If the account wasn't overdrafted there was no reason for either of the TWO events to unfold. No overdraft was in existence as funds fully covered payment made. Always keep my account positive so I call to explain the situation and get it corrected. Was told they don't waive those overdraft charges as policy. So they won't correct them- even when they are in error?! Wow. Call Friday, there won't be a manager to discuss it until Tuesday! Ironically talked to a customer service representative. Oddly named when they plainly weren't able to service the customer. While the CSR did seem kind and empathetic to my situation, not being able to resolve it for 5 days is sheer unmitigated business failure insanity. They need free services to help you move to a better bank. Sucks I have to move so many connected accounts. Waiting to see how they respond because their own CSR located time log proved the two errors happened POST my deposit.

Nice people, but there is no reason to bank here. Rates are pretty bad all around, hours are lousy, ATMs are often out of service. Lack of online services compared the bigger banks, but no community advantages like credit unions. This bank is obsolete. Opened my account when I turned 18 because I didn't know any better. I should have left years ago.

This is one of my favorite banks in town other than the other Liberty Bank locations on Godfrey Road, and State Street locations. All three are very nice friendly at the window and inside the bank. One of my favorite Parts is there is always a pain waiting for you in the pull up window tube. Liberty Bank regularly helps out the community as well the sponsoring just about event in town you can think of keep up the good work at Liberty Bank guys and gals to!

If im not sure of something all i have to do is ask and they step up or explain. They're friendly and keep you alert to things that are happening good or bad and help get it straightened out.😊😊

They are friendly and try to help

I have not had any problems with any of Liberty's branches. I use them all. I wouldn't trade them for any banks in the area. I used by debit card playing a game and went over my normal useage, they shut my card down. I was so upset, I didn't know what was going on. That Monday I went to the bank and told them what happened. Well, they weren't sure what was going on and suspended my service. I was thankful, it could of been some body else. All I could say was Thank You, any time.

Liberty has been my bank for countless years. I have always found them very friendly, fair, and helpful. They had my home mortgage and still have my checking and savings accounts, In addition, Liberty is very active within the community sponsoring the Alton Amphitheater and many many civic organizations. The Liberty Bank organization is an asset the Riverbend area!

As with all things there good and bad sides! There overdraft protection as saved the day, week, and month for me! But the 29.00$ per transaction and then 4.95 everyday your overdrawn is crazy as Hell! My home bank on Homer Adams is constantly broke!

Nothing but bad attitudes and racial profiling. They are in need of new training methods.