Leaders Credit Union N Highland Ave, Jackson

I guess I want to leave this review for the entire company and not a specific branch, but there’s no way to do that. I’ve spoken with 2 other people who have a debit card with Leaders and they say the same thing. They lock our debit cards ALL the time over ANYTHING for “fraud detection” but it’s literally the smallest things that set it off. I recently got a new phone and plan and the first payment went fine, but when the 2nd payment was scheduled to come out on auto-pay, Leaders detected it as fraud and locked my card. My phone’s service was shut off. So annoying. A month before that in November 2021 I took a trip to the UK and I let leaders know. I even went to the bank where they showed me how to enter the dates on the Leaders iPhone app for international travel for when I would be in the UK, and my card was supposed to work because I had done all of that. They promised me that, and I was suspicious because even just making small purchases here in town would lock it. Surprise surprise…. I made 3 purchases in London, and then the 4th one set it off and locked it. Why????? They also locked it over Hulu taking out my auto payment for their subscription. They tell me I can’t remove the block and that if something sets it off, then it sets it off. And I have to call and be on hold with the fraud detection department for however long, sometimes 30 minutes, just to unlock it Other people I’ve spoken to says the same thing happens to them. But do you know what? That doesn’t happen to my mom, who is 65 and has a perfect credit score. It only happens to me and other people I know in our early 20’s with credit scores that are still building. But that doesn’t make any sense because it’s DEBIT, our own money and not credit. I’m getting a new bank. I have to pay my bills. Can’t do that with Leaders locking me out 24-7.

Very nice and friendly staff I'm glad I bank here

I would like to reapply for checking and savings account again

Very solid for banking. Glad it's my bank.