Latino Community Credit Union University City Blvd, Charlotte

Every once in a while you find institutions that try to take advantage of Latinos and this is definitely one of them. The interest rates on all the loans are pretty high compared to other competitors. But since they only require your pay stub to take out a loan. A lot of people who CANT have regular credit are forced to come here and bite the bullet. I encourage anyone to take the time and look around at other financial institutions that may better suit their needs. The service here is very subpar, they speak to you like you don’t understand how money and loans works. ESPECIALLY if you are young. Mi gente, los imploro que buscan a otro bancos y miren sus opciones con cuidado, talves sacando un préstamo con un familiar que tenga seguro bueno. Pero esta gente abusa de la raza, porque sabe en la situación que está mucha gente. Es una situación muy triste.

It's always been a bad experience for me to get any maintenance done on my account. I'm always told I will be called back, no one ever calls me back. The "virtual branch" really isn't a virtual branch since you can't get to speak with a person at the end of it and it's back to square one. Honestly, I really regret opening any account here as I've been trying to close them for a couple of months now. It's pretty frustrating that I can't get anyone to answer my questions directly and there isn't a line I can call where I can speak with a human being.

Excellent attention from all the staff, especially from Miss Ismary who took great care of my wife and me and helped us with all the paperwork and the doubts we had.

If you are interested in banking with them make sure you speak to someone other than Jimmy or David on University unless you want to be given the worst customer service. Jimmy never responds unless it had to do with getting their money and when I needed some paperwork David made it seem there were things they could not provide and gave me a hard time when it was just a matter of a Yes or No answer. I've never had a bank tell me I was limited to seeing what I have done and am doing with MY money. FYI customers like to hear what you CAN do not what you cannot!

I've been a member of LCCU for over a decade and I'm very happy with their services and customer service. I will recommend LCCU without a doubt.