Larry H. Miller Ford Lakewood W 6th Ave, Lakewood

I chose Larry H Miller for my first new car purchase. The whole staff was professional, helpful, and welcoming to someone who has never bought a new car. The experience was amazing from start to finish. The sales manger Ryan hooked me up with Scott and Ed to make the purchase seamless, and pain free. Kudos to Ryan your staff are professional, and I’m so glad I chose Larry H Miller.

Not a great place to purchase a used vehicle. We found the truck we were looking for on their website so we drove to look at it and it was exactly what we were looking for. After we agreed on pricing we found out that the vehicle would not be ready for a least 7 to 14 days. We waited for an update on the progress and nothing, after 11 days we reached out to see if they had an update for us to find out that the vehicle has not been seen by their mechanic until we asked. We were told that the vehicle needed a new battery and some other items. The car was giving to us after the 14 day period, there is no NEW BATTERY installed like we were told, not even sure if they even did an oil change because we don’t have a little stickers that shows the new oil change. They did a great job cleaning the vehicle but that’s all they did good. This was an all cash purchase no bank needed and we still had all kinds of delays an issues. I would NOT recommend this place to anyone. Thank you but NO thank you!!

The salesman was personable, friendly, and listened to our situation and needs. He showed us around the inventory to get a better feel for what we were needing. He showed us the perfect car! It was in our price range, and loaded with futures we liked. The financial manager showed interest in obtaining the best loan rates available. Everything went smoothly.

I bought a new truck from LHM. Kevin, the salesman was very knowledgeable about the vehicle and made the whole buying experience good. He wasn't pushy, but made me feel confident i was making the right choice. I was able to trade in my old vehicle, even though it had some issues. Their finance guy wouldn't take no for a answer about the extended warranty and that's the only reason i did not give a 5 star review

Just got my dreamed F150 Raptor from these down-to-earth people. So happy and excited. The purchasing process was so smooth, found out the Raptor on cars.com in the morning, called in made an appointment for a few hours later, went to the dealership, test drove it, did some negotiations, got the deal done... it was like 5 hours from I found out the truck and it became mine...lol Again, thanks to everyone who helped me. There are different Ford dealers closer to my area, but I was thinking of bringing my truck to LHM Ford Lakewood for service and stuff. 😆 Edit: Just added some pics here so you guys know that I am not kidding...

Ford always suggest that you service your vehicles at a dealer, but this service department needs some serious help. I get non stop emails to schedule service with them. After scheduling a simple oil change through their call center, I had to call back because they scheduled the wrong date. After 30 minutes total on the phone to schedule an appointment, I leave work in the middle of the day for service and drive 20 minutes to be told “it’s a 2-3 hour wait due to short staff”. I am understanding of that 100% - but they had the information that I would be waiting for my vehicle and had multiple appointments available for today and failed to mention any sort of wait time. They should not be scheduling oil change service via call center without any knowledge of wait times. I’ll never return to this dealership.

I've lived close to the dealership most of my life (43 years), and I have never had a good experience here. In some instances it has been so bad that I've gone to other, further away, dealership to buy vehicles, which is exactly what I did with my last truck. Around Thanksgiving I bought a F-150 at Echo Park - great dealership, highly recommended. I purchased an extended warranty, and soon after getting my truck home discovered a minor issue which fell under that warranty. I was informed by Echo Park to take it to the nearest Ford dealership to get the work done. They told me I would need my warranty number and the company name of who it was through. I showed up at Larry H. Miller on Jan. 4, 2022 to schedule the fix. Immediately, the service guy I talked to made it clear that they weren't going to help me at all, and even if they could it would be at least a month before I could get my truck fixed, which was fine, there was no urgent need on my part. I showed him my warranty number and he said he needed the company of who it was through. I told him that information and he said he didn't know who that company was and that I needed more info. Long story short, I called O'Mara Ford told them the exact same info that I told the Miller dealership and they told me they could help me, no problem. Had my truck fixed two days later. I had to drive three times as far away from my house to have the work done, but I'm glad I did. I know now, if my F-150 heeds work, take it to someone other than Larry H. Miller.

Overall great experience. Car shopping can be intimidating but Connor made trading in my old car and purchasing a new Explorer a breeze. He kept me updated on new inventory arrivals to help me find exactly what I wanted for my family and I. Ralph and John were also super helpful. Loved the options/benefits offered by the Ford dealership. I definitely recommend this dealership if you’re looking to upgrade your vehicle.

Had an appointment for over a week for an oil change. Dropped my truck off and 4 hours later I called for an update and they hadn’t even started on it yet. Told me they were backed up. The service center at this place had been nothing but a joke over the last 5 years. I will literally never go there again and will give my sales and service to Phil Long off 285. At least they can keep an appointment and offer good pricing.

While we had to wait months to get our Ford Transit High Top van when we finally got it we were over the moon with it. Salesman Mike Cross was awesome through the whole process assuring us that our van would arrive. We got all the bells and whistles on the van that we wanted and got what we felt was a good price. Customer service at Larry Miller was top notch. WE'd go back for sure.

My wife and I enjoyed our purchase experience. Since then, we have only needed one appointment. The soonest available was a month out, which wasn’t a problem since we stay ahead of major issues. Three days after the appointment, we called for an update to be told we’d hear back after the diagnostics, which still hadn’t been run. After an additional three days, we called and were avoided by Dante in the service department. Instead of taking us off the hold we had been on for over 30 minutes, he texted to tell us he was going to pass us to Nick, who would be back from vacation in four days to run the diagnostic. The best the manager could tell us was that we may need to wait 60-90 days for parts. Again, the diagnostics haven’t been run and we can’t get information unless we’re willing to wait extensively through multiple holds and “passing of the buck”. The best option might be to forgo their warranty plans and work with your trusted mechanic, or at least find another Ford dealership to trust with your service needs. I’ve never experienced such disregard or active refusal to communicate from any other dealership or mechanic.

Ed, my sales Agent, was a great help to me acquiring a new Mustang GT from out of state. His patience and attention to detail, and his ability to stay in constant contact helped make this deal happen as smooth as possible. He even helped me set up the car after I received it. This is a top notch dealer...I would do business again for sure.

Purchased a 2022 Tremor, worked with Randolph Alan Warren, great experience and a good guy. Process was quick and easy, highly recommend! A++

I have purchased several vehicles from Larry H Miller Ford in Lakewood. They have gone above and beyond each time to ensure all aspects of my interaction with them has been outstanding. From first contact to delivery its always been a great experience. Salesman Robert Fiorentino and Sales Manager Tori Carroll are dedicated professionals who excel at their jobs. I will be retuning to LHM/Ford for my next new Ford purchase. Thank you! Keith

As far as car purchases it ranks at lowest end. Salesman is great. It is the rest of the team that needs to be rethought. The truck was put on line as ready I get there it’s getting needed service. Was promised the following Monday. Long short it took till the following Friday. Now the vehicle is used so I bought with it a service plan. Used car check engine light came on. Have not given all need information I use my service plan. As to use there service dept doesn’t inspire trust to service the vehicle I bought from them. I rather use my own mechanic. Again slow service. Do I still like the vehicle hell ya. Would I recommend Larry H Miller hell no. The car would have to the right car to put up with there service or lack there of. Thank you for reading.

Ryan Hansen and Brian Carlson were great salesmen & also fantastic points of contacts throughout the car buying process for my new 2022 Ford Bronco. They made the process worry-free and super easy for me, which is ideal as a buyer. Highly recommend both Ryan and Brian if you’re looking for a new Ford truck in the Denver/Lakewood area!

Buyer beware. I bought a total lemon from this dealership under the impression it was working perfectly. Waiting over a week to get it after buying wasn't fun. That warranty isn't providing any peace of mind either. Within 2k miles it had a rough idle and a flickering dashboard...<1k miles later power-steering, abs, traction control, airbags, and lights began to fail on my way to work. This dealership refused to diagnose so I took it to a different dealership. Turns out it had a failing engine coil, misaligned CAN Bus unit, misfire in a cylinder, and an incompatible battery was installed. Also intermittent overvoltage up to 16.1V continues to have deleterious effects on modules(abs, airbags, IPS, etc) in the vehicle. You would think the service department would have noticed SOMETHING and appraised the car appropriately but nooo. Now another dealership is handling that for $745 since that warranty does not cover engine coils, spark plugs, or batteries... and that's just the mechanical part. I'm told the electrical issue will be an additional $500-800 depending on the source-yet to be discovered. I really should have looked at the reviews and noticed the place lacks a decent service department. Now I have to wait for a better dealership to do the work they outright refuse to do... and trust me its a real piece of work... save yourself the trouble. Buy from a dealership with a service department that will inspect what the check engine light doesn't see.

I scheduled my oil change online and the process was a great experience. I had my 2017 Ford F-150 service and was very satisfied. Being a traveler in the medical field I needed to trust Larry Miller Ford in Lakewood dealership. Thanks so much

Found a couple vehicles on their website and went in to check them out. Same model, different trim. Guy at front counter pretended to type on the computer and said "I'm pretty sure they're all sold and have to be ordered." Pretty sure? Maybe double check. Maybe take them off the site It was Saturday after the May snow...there wasn't one customer around. Just 5 dudes not selling cars. 2 stars cause the YouTube commercials are funny

Never going back! If you have a transmission issue, you're looking at a 2-3 month wait just to get an appointment. Took my vehicle here for a transmission recall back in Aug 2021 (scheduled in June). Almost a year later, I'm still waiting on a fix. All my requests for a callback from a service manager have gone unanswered. None of the service technicians seem to know or care what's going on. I ended up taking my vehicle to Barbee Ford - they were able to get me scheduled and serviced within the week - the parts are on order! 😊

Emily made the car buying experience enjoyable. She was on top of her game from a technology/operational standpoint. Emily was extremely pleasant, there was absolutely no pressure. We did our homework, knew what we wanted and what was available, and were very satisfied with the experience. Will definitely go back for our next car.

I have had two bad experiences with this dealership. Once trying to buy a truck and one recently at the service department. The service department claims they don't have a diagnosis for the problem in my truck. When I pulled into the bay with an appointment they began to tell me they wouldn't be able to diagnose the problem for another 6-8 weeks then agreed to diagnose it. They had the truck for three days when I called to get an update it turns out the truck was never touched but they soon called me back and said they couldn't replicate the problem. I picked up the truck and you can clearly feel and hear a grinding! They were just too lazy to do a proper diagnosis. The sales department also has major issues I called about a truck they had online and it wasn't in inventory but the sales person kept telling me what I need and I told him time and time again I'm no longer interested in buying from a dealership that false advertises inventory and prices. This dealership is definitely not ran by Larry H. Miller family anymore because Gail would never have let such a knucklehead operation happen.

DO NOT PURCHASE a vehicle from this dealership. They deserve negative star ratings. the service department is abysmal to say the least. I bought a vehicle that was experiencing issues in December, brought it in and they broke another part in the process of "fixing" it (didn't bother telling me) and delivered me the car that was clearly still having issues. I call to get it in again which was almost a two month wait for them to tell me I'd have to leave my vehicle there for anther 4 weeks to even get it looked at. They offered absolutely no help with a loaner or rental when I bought the broken car from them to begin with. Driving that vehicle off the lot was one of the worst decisions I've ever made.

I was charged labor and parts, to replace lug nuts, when had to be removed to rotate the tires. $59 labor plus parts, $130 when parts were faulty when truck was built (just Google it) I have owned 6 Ford's in my life, but may not buy another one. Larry Miller's service is ok, I guess, but Ford's policies suck. I'm not sure I got my tires rotated, since I have a slow leak in one tire and it was in same place after they said they rotated the tires. I would suggest marking the tires before, so you can be sure you get what you pay for. Also the inventory on the lot is so low, makes me wonder how long they will be around. While I contacted the service manager and he made it right. I received a refund for the lug nuts, got my tires rotated and the slow leak repaired. It took two weeks, but they fixed it.

We received a notice of a safety recall on our Ford Escape in May 2022. We booked an appointment to get the part replaced. At the appointment, Larry H. Miller Ford told us they didn't have the part and our trip to the service department was wasted. Now Larry H. Miller Ford tells us the part would arrive August 20th. This is poor service quality and lack of communication.

For the past year/year and a half I have been taking my car into Lakewood Ford and saying there is a problem with my coolant system leaking. Each and every time I have been told that a leak was not found and have ended up resorting to filling up my car with coolant on my own when it gets low. I ended up taking my vehicle to another Ford mechanic who not only found the problem- a leak in nearly every hose in the coolant system (the heater hoses, bypass hose, and quick disconnects), but told me that the cost of this repair is around $1300. Needless to say I'm very frustrated and annoyed. I have purchased both of my vehicles through Lakewood Ford and have been a dedicated client for over 10 years. After this, I honestly do not see myself returning to Lakewood Ford since my concerns were clearly not addressed and the leak ended up causing more damage than if it had been caught a year ago. I was also told I would have the opportunity to speak with a manager about this issue a week ago and have not been contacted despite trying to follow up.

I’m working with Jason Garcia for a purchase and he is very professional and responsive. I highly recommend this dealership for vehicle purchase. Nice to work with people that care and that will take care of you! Will update review with photos upon delivery. Update: I have to say that I had an exceptional experience from beginning to end with Larry Miller Ford, and that every single person I interacted with there was very friendly and pleasant. I worked with Jason Garcia for the purchase of my Raptor, and he did a phenomenal job. I was treated fairly, all of my questions were handled professionally and quickly either when I called or texted Jason, and he still provides a high level of service by responding to texts if I have any further questions. Quite frankly I was skeptical working with a dealership because of all the bad things you hear - I couldn’t be more pleased with how this entire experience went. I wasn’t finagled on the purchase price or the trade-in value; everything from the beginning was fair. Nick Sola in financing was also great. Thanks guy - I love my truck!! Shoutout to Sam at Gorilla Wraps for the fantastic job he did wrapping the truck (photos included).

I brought my car into this dealer three separate times to try and have warranty recall work performed, and they refused to perform Ford’s required repairs. The scheduling team, service team, and management do not appear to communicate with one another or have a consistent policy. I will be using another dealer going forward.

By far the worst experience I’ve had at a dealership. I purchased a truck from them at the end of the month, the truck was not ready for pick up for almost 3 weeks. During this time I received a little communication unless I reached out to them. There was a situation where somebody supposedly tried to steal the truck while they still had it in their possession, the salesman lied to me and told me that there was absolutely no damage to the truck only to find out later by the sales manager that was not true. The trucks exterior door handle and ignition was damaged which they replaced . There is still pry marks on the door next to the handle that was never fixed. After waiting weeks for the truck to be ready I picked it up only to find that the steering and brakes did not feel right. The truck did not feel safe to drive. On the test drive I mention to the salesman Jason that the steering felt loose and he assured me that if there was anything wrong with the truck they would fix it before I picked it up. So the truck had to go back to the dealership again at which point they replaced a steering box and did a brake flush. The steering is a little better but still not great and the brakes still feel spongy, how is this safe? The tires on the vehicle are down to 2 mm of tread until the wire bars and after driving for only a week I found out the rear lights on the truck aren’t even working. What kind of safety inspection are they even doing there? The truck that I purchased was a diesel so I had to take it to get emissions myself , after doing so I talked to the salesman Jason again about reimbursement and he gave me grief about wanting them to pay for emissions. I would never do business with this dealership again!

TLDR - I received poor communication about my vehicle throughout my appointment, and it now runs poorer than when it entered the shop. I can not recommend this service department and will not be returning for service or a new vehicle. You shouldn't either. Initially I had had reasonable experiences with this dealership as a service department for routine maintenance issues. I had expected repair work to be at least as reasonable. Their service website was down for some reason, so I called and made appointments for my two vehicle, presuming that since I was scheduled right away, the appropriate parts would be in stock. During my first appointment, I learned of a recall on my vehicle that had them request to keep my vehicle for several days before it would be worked on (parts inventory search for my repair, technician scheduling for the recall) and rescheduled the appointment for a later date, which went relatively smoothly. My second appointment was another matter. I requested an engine part replacement and provided the OEM parts to do the replacement0 and was told that it would take "a few hours", so I decided to wait at the dealership. Being in the research phase of looking for a new vehicle, I decided to walk around the lot. Approximately 2.5 hours later, I see the technician pull my vehicle out of the service bay and think it is done, so I wait for an update. After 25 minutes, I had received none, so texted the number provided and went to find my service advisor. When I could not and had waited around for 5 minutes in the service bay, another advisor asked how they could help and I explained who I was looking for and why, so they called and could not reach him. It took another 20 minutes to get him to text me back... I was then told it would take another 3.2 hours for my vehicle to have the service done, which I ultimately decided to do and come back later that afternoon. At 3.5 hours later, having heard nothing on the status of my vehicle, I began calling the service department only to placed on hold for 25 minutes and then being routed to appointment scheduling instead. They attempted to place me in contact with my service advisor and I left a voicemail. I tried this attempt three additional times and was on hold for 20-30 minutes each time, and each time being told that neither my advisor or the service manager was available. On the third call, I was told (by the receptionist) that my vehicle was ready, but when I arrived at the service department, my vehicle was still up on the rack (does not seem ready to me...). I relayed my afternoon's story to my service advisor and made my displeasure about the lack of communication known, asking how it would be made right. He disappeared again, presumably to chat with the technician. but was gone again for 5-10 minutes. In the meantime, an assistant manager asked if I'd been helped and I relayed my story and concerns to him. For my efforts, I received a discount and a free oil change, but now my vehicle runs poorer than when it entered the shop and the AC no longer pumps cold air, though it did so perfectly well prior to the service. I can not recommend this place for your service, and I will not shop here or anywhere else with Larry H. Miller's name.

We were vacationing in Winter Park this past week and our car broke down. We called the closest Ford dealer and were told they were 2 weeks out and couldn’t help. Larry Miller was a little further but we called anyway. They were booked till August but Blaine Corkery, the Assistant Service Manager told us they’d take care of us knowing we were over 1000 miles from home and was leaving Friday. They did not disappoint! Blaine and techs jumped on it, ordered the parts and had us on the road Friday. Thank you Blaine, the techs and Larry Miller Ford for taking care of us! We are forever grateful!!!

We purchased a used car that had not been checked in or had it’s safety inspection done yet. On the test drive we found that the left rear door would not open from the inside. Salesman told me he would make sure the tech doing the safety inspection would know about it and get it corrected. This IS a safety problem as in a emergency a passenger would be unable to exit the vehicle. The problem was not corrected on the safety inspection and when I called Larry H. Miller in Lakewood to see when it would get fixed I have yet to receive a return phone call on getting it scheduled in. We also had to pay an extra $155 (original price is $499) for a program that Larry H Miller does which is to tag body panels to identify the car if it is stolen. Which I have yet to see any items tagged on the inside of this car. This is an option you cannot opt out of. I will not be a return customer to ANY Larry H. Miller dealership. The get one star because that’s as low as I can go!!!!!

Before the sale everything went great, this was a used vehicle so there was a few things for them to take care of. First was a couple small dents in the drivers door so they were going to get PDR done. Not sure if it is different on an aluminum skinned door, but it actually looked worse after the repair, was full of wrinkles and the paint was chipped worse than before. They said that was all they could do. Second was they had just got done replacing the upper oil pan (previous to my purchase) and I noticed a bell housing bolt was missing, asked for it to be replaced and it was not taken care of. When my wife and I returned in 2 days to pick it up, the sales person would barely give us the time of day.

Bought my truck in November, it was used but still nice. I had issues with the heater and after 3 times in the shop they finally got it fixed. Also told them that there was a wobble when at highway speeds. Was told the mechanics would look at it and when the truck came out of the shop each time, I was told the mechanics didn't have time to look at it. Turns out I need a new front diff and I have to foot the bill for it. They also doctored the inspection sheet.

I would not recommend serving your vehicle at LHM in Lakewood. I have been attempting to have a recalled item repaired for over 6 months. I keep getting told we will follow up but no one ever reaches out. When I call in I am told that it's not in the system and that my service rep has left. This has happened twice. I'm still waiting and will be taking the vehicle to another Ford dealer.

Legitimately the best service I've ever had at any dealership. Emily was super helpful from start to finish and Rachel was awesome with the financing. They absolutely deserve your business.

Passing thru town on extended trip. Needing an oil change. Lakewood got me in 1st thing the next moring & I was back on the road a few hours later. Excellent customer service. Even good pricing vs my home ford dealer ! Definitely would use again.

Micah provided great customer service and was always responsive. He even managed to score an elusive 22 platinum f150 and their service team was able to get the proper bluecruise update installed! A great big dealership experience.

Called to see my tire was in stock at 3:35 prior to driving on my spare to get there. After putting me on hold and confirming I would need them to put it on, he said the manager said I could bring it in, so I arrived at 4:00, like I said I would. Upon arrival, the person I talked to stated no one could put it on, the tire wasn't in stock, and the manager wasn't available. He said maybe I talked to their hotline or answering service that takes calls. However, I called their local number not an 800 number. Very disappointed that after 1 month of having the brand new Escape, I've gotten 2 flats and even more disappointed in this dealership, with having me drive on the spare and sending me back home without any assistance when I called 20 minutes beforehand.

Kevin has been very helpful and while we haven't made a purchase (yet), I think it's important to recognize that. Thanks Kevin! As for the Dealership overall, drop the ADMs and you'd make some customers very happy.

Ended up heading here for my first big boy car. Hannah was extremely helpful with a genial personality. Now I have a jeep that I can take the roof off of and enjoy the summer. Thank you to Hannah and Larry Miller Ford.

SERVICE CENTER - 5 HR OIL CHANGE. This location has the very enticing oil change package and they get me everytime to renew it eventhough it's always a 2-3 hour wait with an appointment. However, this last time was the LAST - I drive a lot (around 700 miles per week) so I've been here pretty frequently in the last 3 years. When I made my 9am appointment the gentleman on the phone informed me it would be about a 1.5 hour wait but when I arrived I was told my car would be done no later then 12pm. WRONG. I called at 12:30pm and was unable to get ahold of someone, after being on hold for 13 minutes someone answered and told me, they too, were unable to get ahold of the service center but if I wanted to come in it should be complete. I show up at 1pm and am informed they haven't even begun with the oil change and it would be about 1.5 hours longer, again, having been here multiple times I know that actually means 2-3 more hours. Why does an OIL CHANGE take 5+ HOURS, when every other service center can have it completed in 30 minutes. Needless to say, I don't care how many 'free' oil changes I have left - you can keep them. It's a much better use of my time to drive to the Broadway location where, even with travel time, I'd be done in less then their standard 2 hours.

I am starting to shop for my next vehicle. I have it narrowed down to a few choices and I went in to look at a Ranger they had on their website. The person with whom I chatted online confirmed it was available. I went in to the dealership and asked about the vehicle. The salesman was very aloof. He looked it up and said it had been sold. I asked if they had any other Rangers that I can see. He said "no rangers" (there were at least 5 listed on their site). Didn't ask for any info, didn't offer his card...nothing. We got the distinct feeling that this person just didn't to help me. The evidence grew we left the lot and saw a white Ford Ranger in the lot with all of the other used vehicles for sale, window stickers and everything. Clearly, this person had made a judgement about me. Also, I attempted to bring this directly to their attention before posting a negative review (because a business should have the chance to resolve first ). Won't be back.

I arrived at the end of the day, and got lost in the hustle of everyone’s day end. Sean Leahy engaged with me, and changed the whole experience for me with amazing customer service and pure hustle to take care of me. I feel like this is often lost in our daily interactions, although happy to know that I have a “guy” to refer to my friends if they need great customer service.

Blaine and Luis in the service department were able to revive my faith in this dealer. Blaine was easy to speak with and courteous explanations. While i'm waiting to see what happens next with my vehicle, I feel confident i'll be able to get it seen in a timely manner if need be. Thank you.

Truck was in the shop not long after purchase. Stayed for close to two weeks. First appointment I made was never "set" by a Service Advisor. 2nd one, was told truck needed to stay three to five days to diagnose and repair with no rentals available. Had to reschedule AGAIN! Hubs and bearings went out. A pebble supposedly got stuck between the rotor and brake pad, ruining both. Had to pay approximately $680.00 due to warranty that I purchased not covering the repair. Module that controls Bluetooth, drive modes, other things had also gone bad. I still don't have an inspection report for the truck when it was originally brought in for trade-in.

Updating my previous review instead to 5-stars based on our customer service experience. I have retired Ford family members on both sides – from the Rouge plant in Michigan to dealers across US. We've always driven Fords as a Legacy family. For the last 18 years that my family has been in the Denver-Metro area, we've stayed loyal to Larry H. Miller -- even when it wasn't the most conveniently-located dealer/service to our homes. I recently wanted to sell my 2014 Escape to LHM and start shopping for a new vehicle. The sales and pre-owned sales team members I worked with took care to ensure a quick and easy transaction, coordinating notary services and transfer of title paperwork to our convenience. They took the time to ask what I was looking for in my next vehicle and showed us a couple of prior-owned vehicles available on the lot at the price point we are comfortable with. We're still looking but will continue to check in with the LHM team as we shop for a new vehicle. Larry H. Miller team - Thanks for your service and attention to detail in what can often be a stressful or tedious process.

I would never trust this dealer. I believe I have been cheated and ripped off. I purchased what I thought was an extended warranty that would take my F350 to 84 months. Larry H Miller sells you an extended warranty that starts losing value from month one, they charge you to double cover the vehicle during the Ford factory warranty. So when I sold my truck three years in my extended warranty was one third used up. Ripoffs and cheaters! Wow. I believe ethically it’s theft. I would choose one of the any other Ford dealers to do business with.

Engaged services from this dealership twice. First time to have new tires installed on my 2019 F-150 Limited. After making appointment and waiting several weeks I arrived at appointment to find they never ordered tires. Second interaction was for an oil change (over a month to get an appointment) and to replace a broken tail light. Was told the part/tail light was $1,000. Searched internet to find prices on the part to be $159 and $399. I will not be giving this dealer a 3rd chance at my business .

I needed to sell my second car and brought it in on a Saturday without an appointment. The LHM crew welcomed me, made me feel very comfortable and made me a very good offer within 20 minutes. Maybe I could have gotten more selling it online to a private party. But LHM made it sooooo easy.

Horrible experience with two different Larry H Miller repair shops (Boulder and Lakewood), do not recommend for ANY vehicle service. Purchased my Suburban in September 2020 from Larry H Miller in Boulder. At the time purchased 4 oil changes and an extended lifetime warranty for the engine and transmission. Fast forward three oil changes later without issue. In August, 2021 after noticing a leak in the transfer case was beginning and the engine running rougher than normal, returned the vehicle to the original purchasing dealership. September 22, took it in and was notified the transmission leak would not be covered under warranty, also completed a repair to a failing fuel line in the engine bay. $1000 later the repairs are completed. These repairs took about 3 weeks to diagnose and repair. At this point business as normal. While checking out, I am questioned over why I brought the vehicle to Boulder (purchasing location where the warranty was good for) and was told by the technician they don't service Chevy vehicles and I quote "to never come back to this location again for future repairs with this vehicle as they don't work on Chevy vehicles." Two weeks go by, transmission leak returns. This time contacting LHM in Lakewood and explaining the situation and interaction with Boulder. Contacted and scheduled a follow up appointment on October 26th for the first available appointment, which was December 7. Again being patient and understanding with staffing shortages and scheduling challenges. Two weeks go by without a word from anyone, so I began to call. The first contact I had with Lakewood, I was told I would have to return to Boulder if I wanted parts warranty at all. After discussing Continually given a run around and was told that I needed to contact the first shop for a summary of work done and parts installed. Which I did. After providing this to LHM in Lakewood, come to find out, the first shop reportedly installed a Ford transmission case seal on my Chevy, this is what was causing the leak (needless to say differences in size/shape/hole patterns). New parts were ordered and installed. Throughout this process I was continually calling for updates as weeks would go by without information. When I would get ahold of the case manager, he had no information as to updates or timelines for repairs and told me to just call back later. It is now January 19th. Upon picking up my vehicle, I have taken it to a Chevy service center for inspection of work and verification of parts installed after loosing absolute confidence in the service department. From August until January 19th. I have driven my vehicle for 2 weeks and am out $1000 for two items specifically outlined as covered with the extended warranty that was originally purchased, only to find out they will only cover them if/when they fail and I have broke down. Spending countless hours contacting and providing documentation from one LHM to another to justify not being charged twice for the same work due to the wrong part being installed the first time. This became a part time job to just get my vehicle repaired. I would stongly caution anyone before using the service department in the future.

Luis was great. Just normal maintenance, but I have had more complicated work done here on my F-150 and have been satisfied with their work. I have had problems elsewhere, but trust LHM.

It has been three weeks since I paid for my car. They induced some fault in to the collision avoidance system while trying to fix some other problem . I have asked for a loaner car and been ignored. I have requested a refund and been ignored . This car only has 9400 some miles on it. They have cashed my check for $34,454.33 and I still don't have a car. They have not responded to me for 4 days.

I had taken my vehicle in for routine service. The dealership then made a bunch of outlandish reasons for charges even though I had prepaid for my service. This is completely unacceptable customer experience. I would not recommend this greedy service department.

Horrible Sevice Customer service over the phone. My Heater stopped working so I called to see if I could speak with someone. The woman who answered the phone had no sympathy very cocky told me the next appointment was in April. When I asked if I could speak with anyone of the service men or leave a message she told me they would tell me the same date. As im crying because I have no heater and very small children she said I could take my car somewhere else. I will never Return here.

Bought the truck in January. Great overall experience. Just went in for our first service appointment (oil change and tire rotation). The service department was fantastic!

It took twenty minutes before anyone tried to help when I came in at my appointment time. I was asked to leave the car which was very inconvenient. I live alone and only have one car. After two days I I tried to find out the status of my car and discovered that no one had even looked at my car, nothing had been done so I had to take it home with zero being done. I was asked to come back July .5 and they would try to check it out.

I purchased a Maverick from them out of state. The kept me updated on the order status and even paid for my Lyft from the airport. Emily was super inviting and helped me get a better rate. Great experience and fun group. Thank you!!

Larry H. Miller Ford in Lakewood was the best experience I have had at a dealership in a very long time. They took the time to help me get into a vehicle based on my credit and work history.

Went into to get an oil change and ended up selling my truck. They gave me a great offer and Hannah the salesperson I worked with was professional and easy to work with.

I'm glad I was able to get this recall done, I also got an oil change and rotat tires . As busy as they were I retrieve my car by the end of the day. Thank you.

No one informed us that the vehicle was ready after the service. When arrived 15 minutes before closing at the service counter, we were completely ignored. Really bad customer service experience.

Thank you Emily for such great service; you made our car buying so easy and got us a great deal. Your dealership made it possible to get a vehicle when others gave us the run around. 5 stars all around and earned a loyal customer.

Everything was performed professionaly from start to finish. I'm very please with the way Emily conducted business and kept me informed. Great place to do business

I had an amazing car shopping/buying experience Damien and Scotty were awesome. I viewed the inventory online, found 2 cars I was interested in and purchased 1of the 2. The reason I gave the 4 stars was because I was not able to drive off with my new purchase, I have never purchased a car and didn’t leave with it. But I also traded in my previous vehicle, so maybe that’s part of the process. I will definitely recommend Larry H Miller Lakewood to friends and family looking to purchase a vehicle. And I will also continue to be a customer for years to come. Thank you for making my car buying experience more of what I wanted.

Why would anyone trust this dealership or use their service? I had a simple battery cable replaced. When I arrived to pick up the car, I was told that the total came to $236.68 for parts and labor. Because of the excessive fee, I asked to speak with the service manager. He told me that changing out the cable was a complex process and involved integrating the cable with fuses. He lied. It didn't (please see the top six inch cable in the accompanying image). They charged a labor fee of $159 for this service (please see the accompanying image of the bill). I guess that it's my fault for not reading other negative reviews here. I won't make that mistake twice.

I worked with Brian Carlson and I was very pleased with the experience. He showed me a number of options and was patient with me as I sorted out what I wanted. He was communicative and friendly. I left with a great vehicle at a fair price.

I made an appointment for a test drive. The vehicle was exactly as advertised on the website and the salesman Micah was excellent.

I can't speak highly enough about at Larry H. Miller Ford in Lakewood from start to finish! A huge shoutout to Robert who helped me through the entire process and made my whole truck buying experience super easy and stress free. Robert was straightforward, no BS, answered all of my questions (even the super random ones) literally anything and everything I could think of, he was on it! He assisted me with a custom order truck build back in July, and it arrived only a few months later in mid-September. I'm so happy that I waited and did the custom order option so I could get exactly what I wanted. It was so worth the wait! I appreciate Robert for communicating with me via email and text, and for keeping me updated on the status of my truck. I also want to thank both the Sales Manager, Ryan and the Finance Manager, Jordan for their help and playing a significant role in this whole experience. I love my truck and I hope that everyone chooses Larry H. Miller Ford in Lakewood!

Our sales person was Brian Carlson and he was amazing! He was very accommodating to our needs. The LHM team was great to work with. I got the exact car I wanted at an excellent price. all n all it was an excellent experience! Thank you Brian Carlson and Ryan

Damien and staff made the whole purchasing process extremely easy to understand. A truly seamless car buying experience

Micah was great to work with. He worked fast and took care of things. He also communicated well and often. He went out of his way to close the sale quickly and even drove the car out to my home 4 hours away and drove my trade vehicle back. Highly recommend him and this dealership.

I would never trust this dealer. I believe I have been cheated and ripped off. I purchased what I thought was an extended warranty that would take my F350 to 84 months. Larry H Miller sells you an extended warranty that starts losing value from month one, they charge you to double cover the vehicle during the Ford factory warranty. So when I sold my truck three years in my extended warranty was one third used up. Ripoffs and cheaters! Wow. I believe ethically it’s theft. I would choose one of the any other Ford dealers to do business with.

Chad and the parts department provided exactly what I needed! Thanks again!

Emily did an awesome job in representing Ford and helping me and my wife with our Purchase of the Ford Bronco.

I ordered my 2021 F-150 Limited in early April and the delivery was severely delayed due to the computer chip shortage. However, the entire crew at this dealership made the purchasing experience as painless as possible. After an almost 6 month wait, they honored the original deal and delivered an amazing truck. Jon, Zac, Tori and Ryan were the best and I would recommend this dealership to anyone looking to purchase a vehicle.

Scheduled an appointment two weeks out for 7:30AM. I figure show up nice and early so they have ample time. Walk in and there's employees everywhere avoiding eye contact and they said they need to hold my car multiple days because they have a lot of walk ins. They apparently have ZERO understanding of what an appointment means. Why didn't I just walk in two weeks ago?.... Might as well go to a jiffy lube if it's first come first serve despite having an appointment. Never once in my dozens and dozens of dealership and service center experiences have I not had them ready for me when I scheduled the appointment long in advance. It wasn't even a lot of work. Transfer Case fluid, tire rotation, and check engine light for a known F150 issue.

Wonderful place to make a purchase. Very happy with both the process and the vehicle. The sales manager took the time to come over and go over some financial details unique to our own buying experience which put at ease about our purchase and proved they value integrity and honesty over sales. Will recommend them highly, especially our sales rep Brian D. who was attentive and dedicated and very very patient. Kudos to them for a great experience.

They took great care of me every step of the way. The entire process was fast (1 hour), clear (nothing hidden, everything explained), low pressure (they just wanted me to be sure I had what I wanted), and friendly.

Really great experience! No pressure, no slimy sales people that are slick with their words only to not mean what they say. This dealership is really awesome! I purchased a 2021 f-150, with specific needs. They found it for me, communicated clearly, and they held it for me for two weeks! Gave them my deposit, and kept in touch about my situation, and they were totally cool with it. They also allowed me to use my family A-Z plan, which gave me some great savings! Flexible, friendly, and accommodating describe Lakewood Ford. Thanks!

Wonderful experience. The sales guy David was amazing. The finance people were good. They attended to my unique situation and even provided me a ride to the hotel after my vehicle broke down. By far the best car buying experience I've had.

Best Dealership in Lakewood ! Great people! I sold my truck and they offer me the best price! Thanks to Edwar Daniel for helping me out 🙏🙏.

I really appreciate the help you give me guys. Very professional and so fast. The service was inmediatly. Definitely the best customer service.

I have ordered a couple vans from the dealership here and wouldn't buy anywhere else. Michale Cross really knows his stuff and it's so refreshing to find that in a commercial sales person. I've dealt with a lot of dealerships in the last 8 years of building vans and Larry H Miller is my favorite. I drive down from Loveland just to buy from them.

The best dealership experience of my life! I've been buying cars for 20 years, from BMW to Tesla. Ryan Hansen and Brian Carlson made my purchase smooth, and I felt like they were as excited for me as I was to be picking up a dream truck - an F150 Lightning. These things are in extremely high demand, Ryan was honest from the start and didn't try anything underhanded, from add-ons to ADM. He was true to his word, all the way a year and a quarter in the future after we first chatted. I'll never look anywhere else for a Ford, or any other brand Larry Miller sells. I even asked them not to clean the truck because I worry about swirl marks, and they took the time to canvas every inch of the car even while it was dirty - just to make me happy. To leadership at this dealership: keep and treat well your team members like Ryan and Brian. I can buy a vehicle anywhere, and there's plenty of Ford dealerships. The lack of games from them felt like I was chatting cars with other enthusiasts, and it doesn't take much conversation to see they truly love Ford and what they make.

This places’ service center is a total joke. I can’t speak to the sales side of things, but their service center is a total farce. Go somewhere else. They will schedule you for a waiting appointment. Then when you arrive advise you that is simply not possible. They will then promise to contact you multiple times with an update and not do it. They can’t even text you after saying they will send text updates. It’s truly remarkable the incompetence. I’ve never left a google review for a dealership before, but I feel obliged to warn others. This place is a joke. They won’t contact you, and will keep your car for multiple days with no updates. I just went in took my car back with*zero* work done and made an appointment at Phil Long Ford. Thanks for nothing Larry H Miller. Crappiest service center I’ve ever experienced, judging by other reviews I’m not alone in this opinion.

I’ve gotten two cars here, one purchased and the newest leased. They are so nice and helpful. They also offered me a great deal on my old car which helped me to get into something a little safer and family friendly. I had to drive over an hour to get there but it was so worth it. I’m sure I’ll be back next time I need to make any changes.

I don’t own a Ford vehicle, BUT I went to them for brakes. My advisor Luis Barraza, assisted me with the service. He kept me up to date with vehicle. He called me to let me know I needed tires because of a hole I had. I’m so glad he caught that right away and got my tires ordered same day! I would keep taking my vehicle here. HIGHLY RECOMMEND!! Thanks guys at Larry H Miller Ford!

Super happy with the entire transaction. Rachel in finance was great to work with, as was Emily the sales rep. It is seems like the entire dealership works well together!

Everyone at Larry H. Miller was top notch. The communication throughout the process was second to none. I wasn’t able to get to the dealership until it was almost closing time, many employees stayed late to help with my purchase. After all the paperwork was done Ralph stayed and showed me all the features of the truck. He did not rush a single detail to make sure he covered everything and made sure I understood all the things about the truck. I would recommend Larry H. Miller to anyone looking for a new or used vehicle.

This is solely constructive criticism after visiting your service department 10 times in the past 2 months. 1. Clearly identify where your customers are supposed to go in your service department. There’s no front desk for checkin, no signs, and there are random desks all over your service shop. I’ve never been helped by the same person and the question i eventually get asked is “have you been helped?” How about, “hi how are you? Thank you for coming in! Are you picking up or dropping off? How can I help you?” Any of those would do… 2. If you take a vehicle in for more than just an oil change I’d assume you do an inspection of the vehicle. Filter, lights, fluids, etc. I didn’t get any recommendations for service, not one. Any in and out oil change shop would do this.. I picked up the truck after you had it for a month with a blinker out and no mention of it. 3. Lastly, I brought my truck in for roughly $8000 worth of work and I didn’t get as much as a “thank you for your business.” This service station is convenient for many people including myself and at this point I’d rather bring it somewhere else. 3 stars because of a disorganized shop an numerous issues I had which I don’t care to name but your people are genuinely nice and do try…

I love this dealership. There's no pressure to purchase, they just want you to be happy in your automobile. Mike Cross was terrific to work with. He made the process of purchase very quick and easy, and he's always available for follow up questions. He's a terrific friend to have in the auto business!

We made an appointment and then made a 2 hour trip to purchase a vehicle. Upon arriving at the dealership our salesman did not have the car ready for a test drive. After about 25 minutes of waiting we were finally able to test drive the car. Once we returned and told him we wanted the vehicle, he then informed us that the vehicle needed several things fixed and wouldn’t be ready for a few days. We explained we really needed the car by Friday the latest, and that returning was very inconvenient as we have 3 children who attend school 2 hours away from the dealership. Our salesman promised us it would be ready by Friday. We contacted our salesman Thursday to ensure the car would in fact be done on Friday. He told us we could pick it up after 4:30. Friday at 6 pm we get a call that the car wouldn’t be done until Monday. Luckily things came up and we weren’t already on our way to get it, or it would have been yet another wasted trip. We were so frustrated we wanted to cancel the sale but our salesman offered to deliver the vehicle to our home on Monday. So we agreed to do that. Our vehicle was delivered at 8pm Monday in absolutely filthy condition because they didn’t have time to detail it. They told us they would reimburse us for a detail. Our entire experience was absolutely awful. I have OCD and they really stripped away what should have been a joyous moment for me. Now I have to find someone to detail my vehicle and take more time away from my busy schedule. **Update** There is something wrong with the steering wheel. It sounds like an old ship being turned, and was clearly not put back together correctly. The alignment it was supposedly given is way off and the car pulls to the left. It felt better during the test drive. There is also a dent on the passenger door that was definitely not there when we purchased the car a week ago.

Nice car and very low mileage. Jason the sales rep was very helpful answering questions and handling the trade in and final sale. When i got the car home the car was not cleaned well inside as I found trash bags and dog food in the pouches behind the seats as well as broken plastic parts under the seats that I have no idea where they go. Also, the CarFax stated the previous owner had a flat tire but I never heard back from my phone call to the manager as whether or not the tire sealant device was ever refilled?

I've been a customer for a couple of years and I'm having my truck service here again. I showed up for my appointment but was told that the employee responsible for my truck wasn't there and to come back another day. I showed up the following Monday when this person was available and was told my truck would be ready in the next couple of days after diagnosis. I was not contacted after those days passed. In attempt to get an update, I left the dealership texts and voicemails across 2 days with no response. I ultimately contacted the front desk to get in touch with the person managing my truck who informed me it wouldn't be ready for an additional week. I waited the week and tried to get in contact again to ensure it would be ready as it's been past due. Still no response to text, voicemail box was full, and the front desk wasn't answering calls anymore going straight to their voicemail. I had to get a ride to the dealership in order to hear that my truck wouldn't be ready until the next day. Their lack of communication and transparency doesn't give me a lot of confidence in their customer service. Since it is critical for me (and most people) to have a vehicle, I need honest & reliable updates when things are delayed to plan for work and family responsibilities. I warn anyone who needs the same.

Very disappointed in this place. I booked an appointment for my car to be Diagnosed. I advised them that my car had check engine light for catalytic converter and was driving poorly not sure why. Got the diagnosis and was told that did need a catalytic converter and nothing else. When i got there I wanted to go over what was fix and was told by the cashier “ Do you even know anything about cars?” Which i thought was very rude. When I PAID and pick up my car it was making the EXACT same noice when i dropped it off . I went back in and talked to the same guy and told him my car was not fixed he shrugged his shoulders and said “ Okay” and dismissed me like i wasn't a paying customer.I was told that I “should know exactly whats wrong with my car for them to fix it” not sure why i should take my car to a “ Professional” have them run a diagnostic. Then figure out by myself whats wrong with my car. I requested to speak with a manger spoke with one of them and ended up leaving my car overnight so they could look at what was wrong. Somehow they missed over the noise my car was making and was unable to do anything about it unless i wanted to spend more money and try to find what else was wrong with my car. I am out of $1700 and my car is is in the same position it was in when i first came. it really hurts that i was taken advantage of and disrespected. This world makes it so hard to trust people and this experience really damaged any trust I have for dealerships.

Visit 1 - took three hours to get an oil and filter change. Visit 2 - after 2.5 hours an alignment still had not been completed on my vehicle even after indicating exactly the time I needed to leave. Both times I scheduled an "appointment" for service. I can assure you I will not be returning to Larry H. Miller Ford.

My selection and sales portion of my experience was great. Matthew communicated religiously with me; he accommodated my needs and my rigorous schedule. When I arrived, Brian helped me across the finish line with selecting and test driving the vehicle for me. Scottie was clear and precise with explaining all of my financing questions and concerns: including offering me an extended dealership warranty. However once I drove off the lot and made it home I was (and still am) experiencing issues with my steering wheel moving in uncontrollable motions while I’m driving. After having a diagnostic ran at a local service spot, I reached out to Brian who got me an appointment to drop my newly purchased vehicle at the service station at Ford. They returned my vehicle the same day without fixing the problem. This has changed my complete experience because as a first time buyer I didn’t expect to have issues right off the bat. Life lesson I’m sure.

Previously used LHM Ford to service my previous F-150. Worked with Connor to build out a new Raptor. Was quoted 6-9 months, arrived within 7 months. The process was very smooth and upfront.

I purchased a used F150 in december of 2021 from this dealership. Throughout the buying process I was minimized and little was explained to me which I felt was due to my age. I was happy with the truck until 10 miles after the 4000 mile warranty expired. At this time, both the check engine light and battery light came on. When taking it to a dealership closer to me they found a plethora of problems that likely existed before purchasing including a leaking oil pan, faulty solenoid and a extremely loose wheel bearing. The fact that these issues came up just after passing the warranty was frustrating enough as many were likely intact when the vehicle was purchased and almost seemed planned that none were revealed until the warranty was expired. When talking to the dealership about having these issues fixed due to just having run over the warranty and the scale of the problems I was given no help and told that I would have to pay full price. The service department over the phone was fairly rude in my questions about how this many issues could develop in a 2 month period. Given that I paid for an expensive car with few miles it felt as though I was tricked throughout the buying process and met with hostility when trying to have the issues fixed. I will not be returning to this dealership for service or purchases of future vehicles and would never recommended it to any one.

Great service and our purchase process was fast and seamless. Love our NEW truck! Mr. Randolph, you're the man!!

Based on my experience with the maintenance department I am very dissatisfied. Scheduled an appointment in person but when I brought it in 3 weeks later the part was not ordered so I had to reschedule. Left the truck for the second appointment for 6hrs worth of work and received no communication for two days despite multiple calls. Finally got ahold of a manager and was told that nothing had been done. Strongly expressing my frustration was the only thing that prompted the work to be completed. Will not be back. I do need to mention that the parts department was very helpful and was able to get me all the items I needed.

Worst dealership ever if I could give 0 starts I would. Our car was in the shop since begging of November they said there was a back order on the part & that they couldn’t get it yet didn’t bother ordering it then when the part came in MONTHS later after calling multiple times asking when the part was gonna get there & them trying to sell us a different car & offer to buy the car for not even half of what we paid for cause they didn’t wanna fix it. They gave the part to someone else with our Vin number on it & they had to order it AGAIN we finally went to get the car today after 7 months & not even 20 mins of driving it, it broke down. The same thing we took it there to fix in the first place happened again. We tried calling the dealership multiple times & they don’t answer which they never do cause the have the WORST COMMUNICATION SKILLS.

10 out of 10 service front to back. Ryan made purchasing flawless. Emily was amazing with handling the tinies when purchasing a new vehicle and amazing to ride with in the test drive. Amazing customer service and amazing experience for buying a new car! Best ford dealership in town! Highly recommend this dealership for your next ford purchase!

Great dealership. Purchased my F150 here with no issues. This review is for the parts department. DO NOT PURCHASE PARTS FROM THE PARTS DESK. Go online to the Ford Parts website and select this dealership and purchase parts for pickup at the dealership (you can even call the parts desk to get a part number before ordering online). This will save A LOT of money (30%+ in my experience) compared to purchasing from the parts desk directly (exact same OEM parts). Sounds crazy but it works. I have complained to them about this in the past but nothing they can do apparently. It is disappointing that they overcharge when purchasing from the desk directly.

Excellent customer care, quick financing, and straightforward delivery. The sales team including my advisor, Jamie, and the sales manager, Paul, were top notch. The finance manager, Rachel, was direct, communicated the various options and extended warranty packages, and helped make the right decision that suits my needs.

Diagnosing my check engine light was a bit difficult at first but Kevin and his team did an amazing job locating the issue and fixing it. They were kind and honest throughout the whole process. Definitely recommend!

This is my second Ford Truck purchase with Tori and Dan at Larry H.Miller Ford. I choose to drive to Lakewood instead of doing business with the local Ford dealer here in Colorado Springs. To say that I’m a sticker for details and expecting someone to live up to the agreed upon deal is probably an understatement. Tori and Dan do that and get things done by providing great customer service, communication, and serious in-depth knowledge of the Ford Trucks they are selling. Tori and Dan are my go to team and will definitely continue to do business with them in the future!!

Brian C. was a great guy to work with. He helped us find the perfect truck, and worked with us to negotiate a deal we were all happy with. I will definitely refer him out to anyone looking for a new vehicle!!! Much appreciation to all who played a roll!

Just picked up my brand new Ford Maverick from Larry Miller Ford. The team there was great. Conor was my salesman and from the time I placed the order through just now when I picked it up, he was super communicative, friendly and to the point. Such a great experience buying a vehicle!!!

Knowledgeable and customer service oriented staff who are all extremely friendly. Would definitely recommend Randolph and Ed, they ensured the sales process was quick and painless, and Rachel, who facilitated the smoothest financing process I’ve ever seen. Really looking forward to working with them again for our next lease or purchase!!

Run far away from their service dept. Was told it would take 2 hours for basic oil change and one small replacement. After 3.5 hours waiting at the dealership, it took 20 minutes for them to track the tech down for an update and we were then told it would be another 3 hours. So after going home, it starts nearing the end of the day and NO ONE can find the service technician, manager or anyone else in service in order to find out where our car is and what its status is. Never once were we called. Never once did we get a status update. I think they lost our car or forgot about us. This 2 hour appointment has turned into a nightmare. Their service and sales managers love to respond to negative Google reviews saying "reach out to us about your experience " but what's the point when they can't be reached in the first place after we spent almost 30 minuteson hold? Seems like they only respond here for show, as a marketing ploy to manage their bad PR and fool consumers into thinking they won't be taken advantage of.

I just purchased a new F-150 Hybrid and the process couldn't have been more smooth. The smoothest part was when I went to pick up my vehicle. They made it easy and seamless.

Matt did an amazing job. Probably the easiest car buying experience I’ve had. He did everything possible over the phone instead of making us come up there and spend all day as some dealerships do. Had the truck ready and was a pleasure to work with. 2nd truck I’ve bought from LHM and will recommend to anyone that is car shopping.

Parts were not available to perform the needed warranty/recall work for safety reasons. This dealership had ZERO loaners for someone who bought a brand new Super Duty from Ford. They kept the truck for 6 days with no updates on when the needed parts would be in the state or any clue on where 4,000 parts were shipped. The service tech was nice enough for the tough situation Ford puts its employees and customers in. I am not sure if I would stay with Ford when shopping for a replacement truck in the future.

Robert was awesome!!! My whole experience was easy and a very stress-free!!! Finance rep was awesome and I will be using Larry H Miller Ford Lakewood again in the future for all my vehicle purchases.

No high pressure, no bait and switch. Loved the sales guys, I came in to see a used Cayenne and they had it gased and ready to go when I got there, and even the finance guy felt genuine. (They use Bellco! Perfect! ) Great experience returning a leased Subaru with tons of damage (despite the damage I still got a $2500.00 credit) and got a great used Porsche Cayenne. They really took care of me and I felt they were fair and not greedy.

Ridiculous prices. I was charged $189 for a 20 minute job to change the fuel filters. I even provided the filters myself. Motorcraft brand filters, I always keep a set on my truck in case I get bad fuel or gelled up. I’d hate to think what they would have charged if I needed them to supply the filters as well. The service departments excuse for the charge was “because it’s estimated at a 1.1 hour job”…even though it takes 20 minutes at best. The customer service and communication was subpar. No estimate ahead of time was provided even though I had asked for an approximate price to perform the filter change. Another lesson learned that it would have been better to have done the job myself and avoid the headache and the ridiculous cost.

I made an appointment on January 18th for the first available date to have my Mach E's two recalls and software update completed. The appointment was for today, February 14th. I got an email and text yesterday reminding me of the appointment. At no time was I made aware that the parts where on back order and the car would be in a body shop for two weeks to get the recalls done. I found out when I brought the car in this morning so I said to Sean (the service rep. who checked me in) that only the software update would be OK and that the car asked that I bring it in for three related vehicle alerts. I waited 5 hours today for nothing to be done. Not the software update, not the alerts, nothing. I was told I could leave it for tomorrow and it might be seen. I took it and left.

I honestly do not know how a business can ethically operate as this one does. My husband scheduled an appointment to have my car looked at. The earliest appointment was 2 weeks out from when he called. Took my car in on June 28 in the morning, Donte is the rep that is working with us. My husband gave him our warranty card which is through Ally. Donte said he had never heard of this company, and seemed very reluctant to contact Ally. We did not hear back from Donte by the end of day on the 28th. We called on the 29th and Donte informed us that a tech had not looked at our car yet and hoped that a tech would look at it by end of day, a day after our scheduled appointment. Donte called on the 30th and informed us of what needed to be repaired but still had not contacted the warranty company. Donte called on July 1 and let us know that the repairs had been approved through Ally but repairs would not be able to be completed until after JULY 12, two weeks after our original scheduled appointment! We went and picked up my vehicle, my husband walked into the service department and was greeted by a person at the desk. My husband told him we were here to pick up a vehicle and the person asked for the last name . My husband told him our last name, which is Ford and not uncommon. The person at the desk gave my husband an exasperated look and said “seriously what is your last name?” This guy does let Donte know that we were here to pick up our vehicle. Donte brought the wrong vehicle to us, on the second try of getting our vehicle he brought the correct car but left the key fob from the incorrect vehicle in our car. Donte handed over our vehicle and walked away and he seemed annoyed when we tried to hand him the key fob from the other vehicle that he had left in our car.

I was hopeful that a dealership that had been around in the community for decades would not look to take advantage of its customers. I know "market adjustments" are becoming popular, but how this isn't price gouging I do not know. I'm real thankful that stores didn't adopt these same practices when toilet paper was in short supply. I requested the price sheet on a vehicle which included only the MSRP, and then only on the phone would I get them to admit to a $10k market adjustment. I cannot support a dealership so willing to turn their back on their customers and so willing to put short term profits ahead of long term gains. I urge others to avoid shopping at dealerships that adopt these practices and look for honest dealerships looking out for its customers.

Service department was understaffed so took 45 minutes to drop the vehicle off at 9am for an oil change and I never heard from them on status. Finally I showed back up at 5pm because I needed the car and was told that it had just finished. Would appreciate more communication throughout the process

The only complaint I had with this service was the lack of communication. I left my vehicle at 715a and still had not heard anything at 4. After holding for at least 15 minutes trying to get through, I got someone who was not able to find anyone in service. I waited another hour and was getting nervous that I would not hear before closing. I was holding again when Eric called me back. He had to check on pricing and call back which took another 10-15 minutes, but he did get back to me and arranged for us to pick up with other staff after service closed.

My 2018 Explorers keyless entry was hanging by its wires. I took it in for service. I purchased a bumper to bumper warranty at the time of purchase. They repaired it and tried to tell me it wasn't covered. After some research they found it was covered. At the time of pick up I tried to open the back hatch and it wouldn't open. After pulling and pushing with the tech the service repaired stated to bring it back in for further repairs. We had an appointment for last week Thursday and were told we hasto leave it and they would let me know by Tuesday if it was done. Not sure why we even made an appointment if they weren't prepared to fix it. So I brought it back home and they stated to bring it next week Thursday. I took it in and they found it was a circut/fuse. Once they found it the repaired it. Then called and told me it was going to cost me $188. I explained it was working perfectly before we took it for repair. I explained that since the keyless entry panel was hanging by the wires it more than likely was damaged from this. I stated I would not be paying anything. So frustrating. I will be taking my car to Phil Long Ford in the future as their service staff have been fair and taken care of me my 2014 Explorer.

Buyer beware!! I placed a deposit down for a new Ford Bronco 13 months ago. I waited and waited for information and/ or a sales rep to reach out so I could proceed with my purchase. I finally received a response from Matthew Caswell (13 months later and after MANY attempts to get info) directing me to the Ford website so I could cancel my order. I will take my business elsewhere.

Damien and Scotty were great to work with. They gave us real expectations and we never felt pressured. We got exactly what we wanted and are very happy! Excellent customer service!

2nd time having my vehicle serviced by Larry H Miller & had a similar experience as the first time. In my 2 experiences, Communication & quality service is not a value at Larry H Miller dealerships My Vehicle was with Larry Miller Truck Center on 104th for 1 1/2 weeks, with very poor communication and service. Then the vehicle was sent to Larry Miller Ford but no one called me for 3 days after they received the vehicle. I had to follow up again to find out what was going on with my vehicle. I eventually talked to Kevin, one of the managers, about my frustrations and the communication was better. My vehicle was eventually fixed. All in all my wife was without her truck for 2 1/2 weeks before we got it back for something that should have taken maybe a week to resolve. Also left a message for Luis the head of Service, he called back 4 days later & left me a message, I called right back and had to leave him a message. As of this review, 3 days later, I still have not heard back from Luis. There are plenty of other dealerships that treat their customers well and go above and beyond to take care of them. Try one of them 1st. Ps: If anyone from the dealership cares and wants to talk about my experience, pick up the phone and give me a call. Please don't leave some canned response trying to look like the good guys

I was referred to Shane at Larry H Miller Ford by a friend and I couldn’t be happier after the experience I had with them. Found just the car I was looking for and they worked with me to get a very good deal. Five star for sure.

Booked an appointment 3 weeks in advance for a simple engine diagnostics only to be told that my car would have to sit on their lot for 3 days until they could get around to it. Went to a pepboy's and got it done in an hour after the Ford service agent told me that the 3 day wait was "how it is for most places".

Absolutely the worst customer service ever. I dropped my truck off Wednesday morning and it wasn’t even looked at till 4 days later on Saturday afternoon. It took 2 weeks to get 2 front hubs replaced. Sean the advisor never even attempted to keep me informed. If I ever wanted an update I had to text and call Sean multiple times each day to get any information. Sean was “super busy” with his other 10 to 13 other text message screes he had open throughout the day. Sean had zero follow through on any thing he said. The Service manager is just as useless because he doesn’t answer his phone or return messages either. People can’t just be without their vehicle for two weeks. If you’re short staffed and busy then you should control your capacity so it doesn’t fall on the customer.

Very accommodating, friendly, helpful great salesman. Love my new truck.

Brian Carlson and the team are awesome!!!! Picking up my second vehicle from them tomorrow. They are always willing to go the extra mile to make your experience with them the best it can be!!!!! Stop on by and see Brian Carlson and tell him I sent you....✌

Hannah at Larry Miller was fantastic. She and her team was very accommodating and efficient. I would highly recommend Hannah and the whole Larry Miller crew when you are in need of a new or used car.

Great communication and service! Tori was amazing to work with and kept me updated through the entire process. Thanks so much!! I absolutely love my new truck!

Service advisor seemed annoyed I was there. They didn’t look at the issues I requested, I asked them to looks at one issue, change the oil, and update some software that was part of a recall. Took about 1.5 hours and all that was completed was oil change. No explanation was given as to what was done to my vehicle.

Blaine is a P.O.S and should be terminated immediately. He mocks you on the phone and treats his job like its a game. No one should get laughed at and demoralized when they are explaining their situation when they need their car fixed. If you noticed all the bad reviews are about the service department and all the employees say it's because of Blaine. Yeah im not afraid to call you out by name buddy. Hope this review helps you get fired along with the complaint filed with Ford.

it was good the salesmen Jason Garcia was good. The only complaint i have is he did not have respect for time. I repeatedly told mu grandaughter had to go to work at 5:00 he was pushing us to go to the finace guy. i left with her to get her there. she was still 10 minutes late. i did go back and finish up the deal.

Bought my first truck from this dealer based on the inventory they had coming in. Super easy to work with, very friendly, and fast closing/delivery. Would recommend them!

Clean, quite and relaxing facility. Dan Price was great to deal with over a 2 week period 7due to living 1,000 miles away. I would recommend dealing with Larry H Miller Lakewood, great people.

My overall experience was amazing truly from the sales to management they worked with me.the best they could with what they had and I am satisfied. I did call in with a number I was given through text if I had any concerns and I have not heard back from anyone with my concerns but overall the experience initially was great Post buy and follow up when they send you the email and phone number to call or message with questions or concerns not so great. Thank you to sales men and the two amazing ladies that helped out inappreciate you all.

Was a great experience, zero pressure buying. Traded my truck and drove off the lot with my new 2022 F150 in under 2 hours. Before you go somewhere else go here first you won’t be sorry.

I got none of my calls returned totally messed up the repair matter of fact they didn't repair anyting all I did was change my oil are we supposed to fix the leaky injector that was under warranty search my codes we really appreciate the whole list of stuff nothing got done I said leave it another day I dropped it off Sunday so that they can work on it on Monday didn't work out until Wednesday or Thursday while I got it back Thursday so I got my oil changed without the injector motor work being done I don't know update it tomorrow see what happens

Traveled from Las Vegas Neveda to Denver Colorado for my daughter’s softball tournament about 40 miles to denver my 2019 f250s dash lit up like a Christmas tree! Found Larry H Miller ford pulled into service department and Blaine Corkery jumped right in to help me out had me on the road in a timely maner and was very helpful! Blaine Corkery is the man!

Mike is super accessible and easy to work with. Thank you for getting us trucks in the time you quoted! That’s no easy task these days!

We've bought our 2 cars from LHM, absolutely the best dealership!!! Tyler was our last salesman and he was exceptional to say the least!! Thank you Tyler and Larry H Miller

A routine oil change, for which I had an appointment, took four hours! And the car wash that is supposed to be included? Nope. Incredulous when they asked if I wanted to wait another 15 minutes for it. After going there for 5+ years I will never go back!

The team at LHM were top notch! Very friendly and professional, fantastic price and quick out the door! I would highly recommend speaking with Kevin when you walk in.

Brother bought a Ford from here and its in for service today due to them selling him a faulty engine. Not only is it in service, they failed to get him a rental vehicle that's in his warranty coverage! What's he suppose to do for work?? The said it won't be done in a MONTH. He works in Denver and lives in Lochbuie and we work completely different schedules. Figure this one out! UPDATE: this whole time they NEVER sent the inspector down. Just wasted his time! Telling him that the damage they found isn't enough, really?? But at least they are finally putting a new engine in. Let's see how long this takes. 🙄

The people at Larry H Miller (Lakewood) are wonderful. Shot out to Brian for helping us buy our Newest vehicle he is amazing to work with and has away of relating and making you feel comfortable. A special thanks to Scotty for equally amazing. We will definitely be back for future purchases.

Quick and easy. Tess did a great job for me and I didn’t even have an appointment. Thanks

I called to ask about a vehicle and a salesman, who said his name was Jason G., tried to tell me that there was only about 12 available in the country and that if I was not going to come in that night, I should come in the next day because it will most certainly sell that day. I gave him my home phone number and he said I will text you to set up a test drive the next day. I said the earliest I would come in would be on the weekend and that this is a landline phone, so I would not be able to receive a text. He asked for my cell phone and I said I do not give it out. Jason then stated that he needed my cell phone number. I insisted that he did not need it. He said he needed it to allow me to test drive the vehicle. I asked why, since he would have my driver's license and proof of insurance. He then said, "why would I allow you to test drive it if I would not give him my cell phone number." Mr. Jason and Larry H. Miller Ford just lost a sale on a brand new 40K+ vehicle because Jason was rude, a liar, and a high pressure salesman when it was going to have no impact on the price or my decision to buy the vehicle. I went to another dealership instead and GOT exactly what I had wanted.

I never felt pressured! I felt listened to and respected and felt like someone valued my business and was there to help me, get my needs and wants as much as possible in this weird world. Ralph surprised me!!! I'm so grateful. Loving my purchase.

I serviced my Lincoln MKZ here for the whole time that I owned it. Then, I sold my car here with Randoleh. Everyone who works there is professional. I really recommend working with these guys. You will always feel that your car is in safe hands.

Really great experience! No pressure, no slimy sales people that are slick with their words only to not mean what they say. This dealership is really awesome! I purchased a 2021 f-150, with specific needs. They found it for me, communicated clearly, and they held it for me for two weeks! Gave them my deposit, and kept in touch about my situation, and they were totally cool with it. They also allowed me to use my family A-Z plan, which gave me some great savings! Flexible, friendly, and accommodating describe Lakewood Ford. Thanks!

Great experience buying a new F150 with Ed. Really easy to work with.

Was the greatest salesman of all time. Never was i pressured, or shown any typical games. The world would be a lot better with ppl like this. I appreciate you all more than you know. Thankyou

Jason has great customer service to his customers and is very helpful in getting you into your new vehicle, i would definitely refer him to someone looking at a ford product.

it was good the salesmen Jason Garcia was good. The only complaint i have is he did not have respect for time. I repeatedly told mu grandaughter had to go to work at 5:00 he was pushing us to go to the finace guy. i left with her to get her there. she was still 10 minutes late. i did go back and finish up the deal.

WORST customer service!!!!!!! You schedule an appointment a month out, thinking that your appointment is the time they will be looking at your vehicle. Come to find out two days later my vehicle still has not been touched! Then when you try to call to see what's going on no one will answer or return your message. DON'T TAKE YOUR VEHICLE HERE!!! Wish I could give no stars!!

Standing here at 5:15pm waiting for my service. Dropped the car off (with an appointment from 4 weeks ago) and they haven’t done anything with the car. What’s the point of an appointment? Who can just hand their car over for 3-4 days so they can do it on their schedule? How about if you tell me it will be done today, then get it done today. Told them I couldn’t wait and needed the car back. 15 minutes later the service coordinator still smashing keys on his keyboard. Not sure if it’s Ford, this dealership, or just service but I won’t be back and advise others looking for service to schedule elsewhere.

This was the second time my wife and I bought a car here. David our salesman was friendly and knowledgeable. We were told that he was new to the dealership, and he did a great job. There were a few miscommunications that caused and extended amount of time to get everything done. (6)hrs. But we had an unusual situation. We traded in 2 cars. So the financial part was a bit to get through. Rachel the finance person was awesome! We got a good price on our new Bronco. She was quick and thourgh when going through all the paperwork. After a long day I just wish we had the time to get familiarized with the Bronco, while there. Their's a lot of tech in this Bronco. (We had to get home to take care of our 2 fur babies) We went back to buy a second time because we had a Good experience the 1st time. Knowing that we can walk in get a new car with relativity no problems is good to know. The 1st time here. We arrived at 5pm and were driving away in no time. Yes if we're still in the Denver area in the next few years, we'll be back.

Jason has great customer service to his customers and is very helpful in getting you into your new vehicle, i would definitely refer him to someone looking at a ford product.

Matt (salesmen), Tori (sales manager) Scott (finance manager) & Todd (GM) and the LHMiller team took incredible care of me. Do not fear, LHMiller is honest, reliable and will get you into the right vehicle for your family.

Great place to go they help you out in any situation and find things that work for you and they let you know everything that goes on and everything your paying for unlike other dealerships that give you unknown balances for stuff you didn’t even know you had to pay for and they are so helpful we were there for 6 hours today but we didn’t even notice because we weren’t left sitting and waiting they made 6 hours feel like 1 hr really great people and place !!!!!

Damien and Emily were so helpful throughout the whole process of my experience at Larry H Miller, if I could rate more stars for this I would. We scheduled an appointment Tuesday morning signed for my 2021 Tremor Tuesday evening and was out of the dealership in under an hour on Friday of the same week when the truck arrived. I have already recommended friends and family in the Denver area to use this dealership as they help in any way possible to get the vehicle you need. Could not be happier about the experience!

Service center is very well run and service-oriented. I walked off and forgot the leave my key. They drove out to get it instead of asking me to come back.