Landmark Credit Union W National Ave, West Allis

Barb was a pleasure to work with for refinancing our home. Very professional and responsive which made the whole process seamless. I have been a member for years with landmark and its because of service like Barbs that we continue to enjoy banking here.

I love the experience I've had for my personal and business accounts. There are a few tellers at the National and 92nd location who are exceptionally kind and helpful whom I love seeing! In 5 years I've maybe had 1 not so exceptional experience; I recommend them all the time.

Normally the banking is fine, I was in there on Tuesday, June 29th and there was an elderly marine veteran at one of the tellers. He was very polite and wished her a very happy day, and she couldn’t even look up and acknowledge him. I thought she was very disrespectful. Here he yet remained polite and happy and wished somebody else a happy day as he was leaving the bank, I’m sure he’s used to that kind of behavior from the younger generation. I have family who have been in the military and police force and I have the upmost respect that they voluntarily gave up their life to protect us. All I am asking is for your staff to at least acknowledge and be polite to everyone.

I worked with Barb on refinancing my house and Cameron on refinancing my car. They are both polite, knowledge and easy to work with. I Have been a member for almost ten years now. They truly care about their customers.

I just had the most terrible experience yesterday. I recommend people please take their business elsewhere. I went in with my 24 year old son to help with his pre-approval for his first home loan. The lady that we met with was rude, insensitive (my son is legally blind), and completely dismissive of us. She refused to help us, started creating barriers to processing the pre-approval and completely unprofessional and rude. I addressed these concerns with the manager directly today. I feel they treated us this way because of how we looked (our ethnicity) and/or because of my son's special needs. My son has an excellent credit score and is an IT Specialist. We left Landmark, went to Chase bank, and had his pre-approval within a half hour, with the same exact paperwork that Landmark needed me to fill out.

I'm really sick of Landmark closing lobbies. Between masks, vaccines, plexiglass barriers and almost 3 feet between the teller a customer at their window, theres no reason for this. 12-16 cars in 2 lanes of drive through and no ATM is extremely poor customer service.

Slowest bank. Follow up… would be nice if they had someone to let you know where to go for what you need to do instead of waiting in line for a teller… Chase does this. Catch up landmark

I've had landmark for years, it's the only account I can never actually access online and have to go to the ATM to find out how much money I have. Then when I go to get to the ATM, this branch has the absolute worst layout ever. It says there is space for two way traffic, but if you've ever been there you will clearly see it is pretty much one way. If you are parked and attempting to leave, the line of cars waiting for the drive through will block you for until the end of time while you wait with your reverse lights on until they no longer shine.

This is the only location I have had a bad experience. I set up to have my photo ID on my account so if I don't have my wallet with me I can still pull out money and every location does that except this one

In all honesty, this was a horrible experience... One that has now made me want to switch banks. I had to file a dispute because someone made charges on my debit card and drained my entire account. When I filed the dispute, the lady assured me I would get all of my money back. After only receiving a portion of it and not understanding why, I called and left her a voicemail... Heard nothing back so I emailed her... Still nothing. Called customer service and they told me to leave another message. Still. Nothing. With two weeks and still nothing, I was very upset and called again and was told she was available and they transferred me.... to her voicemail. So I call the customer service line again, get put on hold so they can look into it... Someone else answers the phone and tells me the man helping me is now away from his desk and asked if I would like to leave him a voicemail now... After finally speaking to a manager I got the remainder of my money. Wendy was, however, very nice and helpful.