Lakeland Bank Corporate Office & Call Center Oak Ridge Rd, Oak Ridge

ABSOLUTELY THE WORST CUSTOMER SEVICE EVER!! ONLINE BANKING IS A TOTAL LOSS OF TIME 30 MIN ON HOLD TIMES AND CONSTANT PASSWORD RESET! DON'T GO HERE

Did my Christmas shopping all for my debit card to get declined so had to use my credit card. I did a stop payment on a check that got lost in the mail and they ended up freezing my accounts I asked them to unfreeze it they refused and gave no answers. I had been a customer of theirs for 20 years then months back my debit card expired I had to contact them because I never received a new one in the mail so it took about 2 months to get a new one but after being locked out of my account a few days ago I pulled all my funds out and went to a different non lakeland bank. I think corporate lost their touch with their customers and no one contacted me either when I got locked out.

Worst bank Ive ever dealt with. Heard nothing but bad things about them but gave them a try because of location convenience. I should’ve listened. Horrible customer service wasted hours of my time. Seem very unorganized and very poorly managed. Steer clear from the headache!

1 star is too much for this bank.. bad bad service. they have my money somewhere in there bank and they dont find it wowwowwow never do business there ,

Worst customer service EVER, made numerous phones call, on hold for over 35 minutes,more then once, wrote 2 letters and still the problem was NOT resolved. Can't wait to close out my account and go to the wonderful Credit Union I am now working with. I would also give them 0 stars but I can't post it if I don't give them 1.

At times a very difficult place to work. Very unorganized and no strong leadership. The HR and IT departments are a complete joke. They were some nice people there but the majority were out for themselves. Nothing really ever gets done there without having meetings and conversations for weeks about it. More talk less actions.

I have my business and personal accounts at Lakeland bank over 20 years. Never had any problem in fact they have always gone out their way to meet my needs.