Kirtland Federal Credit Union Corrales Rd, Albuquerque

I've been looking for a vehicle for over 3 years and I finally found the perfect car with the help from KFCU on Alameda. Laura H was very helpful and helped me every step of the way. I will recommend people here and it's always best to stay local. Thank you Laura and the staff at Alameda!!

They service a loan for my car and h helped consolidate my credit cards for a way lower interest rate. I honestly have never had a problem the 3 years I've been calling. Actually no, one time I went to make a payment and it was deposited instead of applied to a loan which resulted in me getting a letter in the mail threatening repossession. That was annoying but as soon as I called they figured it out and reversed late fees

Waited in the lobby to open a new account. Was my turn when someone jumped in front. I asked if they had an appointment. He said yes, my appointment was at noon. It was 1:30 PM and the banker said oh he's next. That person was never waiting in the lobby at noon. I know because I was there the whole time. Based on principal, I left because that person showed up at 1:15 PM. Terrible customer service practices.

I've been with KFCU for over 10 years now and haven't had a reason to leave. I've had numerous auto loans and credit from them and they tend to always have great rates.

Banking with KFCU for 27 yrs and they have treated us outstanding every step of the way. Great institution.

Very unhappy I have never had a bad experience with this bank and I give the benefit of the doubt with the very outdated systems and processes. But to tell me you cannot release a hold on a check because of the way it was deposited is absolutely a lie! I am a nursing student as well as a hospital employee. Before working in Healthcare I worked in banking for over ten years!! I do not like being lied to!! Things have been rough and my partner recently changed jobs which changed our pay schedule not to mention it is the weekend before a holiday! I am told that my deposit will not be released. I.am honestly looking at a new credit union now. I have other products and I have no problem moving them.

Horrible company that steals money from military families!! Do not get a bank account here. They will screw you out of your money and purposely take your account negative so you have to pay out more. I worked closing with KFCU regarding a charge that I did not receive the items for. I was told by the company to dispute the charge with my bank. I did so and filled out all the necessary paperwork needed to dispute the charge meanwhile never told that the credit could be reversed if the merchant deposited funds. The merchant did just that and with no notification or call, KFCU reversed their credit and took my account negative $60. This has been one of multiple problems I have had with this credit union. Go to Mountain America. DO NOT TRUST THIS BANK. They are shady and worse than Wells Fargo and take pride in screwing over military families.

Their computer systems needs up a dating. My payment was later because of the system. My online account had a zero balance but on there's I owed. My fault!!! Thanks kfc...

Sandra is great she helped me to get out of debt, I have referred several people to this credit union Sandra is the best everytime I go in everybody is great!!! Thanks =0)

Love this bank the staff is super helpful towards your needs and I wouldnt suggests any other place to put your money.