KeyPoint Credit Union N Wolfe Rd, Cupertino

A mixed review for Keypoint CU and this specific branch. The folks at this branch are quite nice and have been helpful, with one gentleman specifically being just a joy to work with. However, trying to get things done remotely (phone or web) is problematic. The published phone number takes you to their corporate office instead of the branch and the wait is always long. Regarding corporate Keypoint CU, I don't have so much nice to say. We flagged a fraudulent charge on our ATM/debit card so the card was cancelled. They promised a new one quickly. After two weeks without a card I called back and they said I'd get a call the next day - no call. I then had to call again. To expedite things, I had to visit the branch which is inconvenient since they've closed the two branches that were closest to me. To add insult to injury, their last comment about the fraudulent charge was that they were still investigating. I've been a customer for 30 years but I'm seriously considering moving my money somewhere else.

I've submitted an application, provided all the detailed, got pre-approved - all seemed to work out fine. After putting a deposit on the vehicle and providing the documents, they informed me that because the vehicle is currently located on a different state - they will not finance the load. Now, don't get me wrong - it's within their right to withhold service from anyone. The main gripe is that this sort of information should've been transparent from the get-go, their sudden setback caused a delay with the purchase schedule, delayed the vehicle shipping date, resulting with the need to rent a vehicle for an additional time. All for nothing. (and they couldn't care less about the situation, from their perspective, I should've guessed that I'm not allowed to purchase a vehicle outside of California). So to conclude my experience: - Interest rate was OK - Response time was bad (2 days just for an email reply) - Pre-approval meant nothing, since they disapproved on the very last moment - Did not care whatsoever to the customer's experience (that's probably the worst part) I'd take my business elsewhere.

Just two words - "Excellent staff"

I had the best experience ever while doing business in this branch of Keypoint Credit Union. The customer service, the atmosphere, and everyone who works here is so welcoming. My new favorite personal banker is Be Hoang she is the best.

Recently moved here, use them for banking. Highly recommended. Everything is fast and easy.

Everyone here are always very helpful