KeyBank Hope St, Stamford

This bank can’t even do their one job, accepting deposits. Made a check deposit at the ATM only for the money to disappear and never appear in my account after 8 phone calls and 3 trips to the branch no solution was made and the treatment was deplorable. When I asked to speak to a manager all that was said is that there is no manager. After days of work we cane to the simple solution that I recommended the day after the deposit of pulling the check out of the ATM and depositing it in person. I wish I could give a rating of less than one star as this is all around a poor customer service experience as well as failing to perform the basic duties as a bank.

Elena and Joe always are professional and pleasant to interact with. They help you find exactly what you need based on your finances and make it easy to work with. Whenever their are some new faces who dont exactly know the buisness yet it gets a bit stressful but ob days that they are their i know everything will run smooth.

Forget bank, this is one of the worst businesses I've ever encountered and had to talk with. This is not a bank that cares about customer service, community, or its neighbors. I wouldn't put a penny of my money in their hands.

Don’t answer phones , don’t call Back. Customer service.... phones not set up, no direct lines

This is a wonderful bank. ELENA and JOE make me feel welcome and are extremely helpful. They had a few not so helpful people at one time but all gone. Even my dog knows how nice. She always gets a treat when go through drive in.

Absolutley diplorable. I called to see why they took Money out of my REGUALR checking account for doing a balance inquirie at an atm. they have accused me of harrasment and given me absolutley no solution to my problem. they charged me an over draft fee for Checking my balance KEY bank is absolutley the worste bank in history they are liars and frauds and I will make it my lifes work to get to the bottom of this get my money and sue the people who found it so convienent to claim I harrased them over the phone when im a customer mind you a long time customer whos gotten loans and paid them off through First niagra and this is how I am treated I recomend NO ONE and I REPEAT NO ONE USE THIS BANK EVERY FOR ANYTHING they are terrible and should be shut down for theft

They are very helpful and Kind. Fast and detailed service from Manager and their staff.