KeyBank Shiloh St, Pittsburgh

I called with a question about my account. Some Female Manager treated me with such disrespect, I've never been spoken to as if I was a child, like that before. She was astonishingly rude, upon asking for clarification on something I was confused about, they just repeated a pre-scripted response, 4 times. Ignoring my confusion and concerns. I'll be transferring my account to another bank, Today.

There's only one person to help you with issues that go beyond regular deposits and withdrawals. I waited an hour for this one person to help this other customer out. I don't know why it would take that long, but there didn't seem to be any urgency to get to me, so I left after an hour of waiting. I called later to get my card off of hold, and the one person there said he would relay that info to the teller, because only they can take it off. It's Friday and the hold was never taken off. Now I can't use my card or account until I can contact them again on Monday. This is the worst experience I have ever had with a bank. Do yourself a favor and bank with someone else, or use a banking app since they don't charge you any fees.

Staff is nice but service can often times be very slow! There are always technology issues preventing many services from being possible to complete.

Every visit I've had has been very pleasant!

I’m not a big fan. I still need to write down everything and track every purchase due to their systems being slow. My account is never accurate over the weekend. I’ve had direct deposit hit and their not able to put the money into my account till noon because their system is down. I’ve been punished by them for overdraft. They in return held my paycheck for 5 days. Leaving me unable living to do anything such as put gas in my car. I wouldn’t recommend opening account with them.

I needed to get to the bank one day and found that this bank was open till 6 pm on Thursday's. I talked to the manager that day and found him to be very knowledgeable and helpful. I am very glad to have found this branch. Thank you.

Great bank and very nice people to deal with!