KeyBank Martin Way, Olympia

The worst experience ever and the manger told me for a company that I own I have to have a letter from everyone on the account to add someone to the account even though it is a single member llc which it states that on file . Also told me that the teller can help me close my account she could not be bothered with something so small.

Twice now money was pulled out of my account by a person with my same first/last name. It happened at a different branch location but the Martin Way branch wasn't helpful in anyway about helping me get my money back or providing me with an update. After waiting for a return phone call and two visits later I called the fraud department again and they informed me that the Martin Way branch did have the info to assist me further. Apparently they just didn't want to. I detest this branch and the people who work there. Thankfully the fraud department told me I can use another local branch to deal with this and close my account so I never have to set foot in the laziest, worst customer service bank/branch ever. Update: I called the Seattle branch who made the mistake and was immediately taken care of by their branch manager. Thanks for nothing Martin Way branch!

Charges you 7$ to cash a check their customer writes to you. . When asked what the $7.00 fee is for they simply say its the fee for cashing a check if you don't have an account with us. Then she asked if I'd like to open an account. Sorry but punishing potential customers with a fee like that wont get any business from me. Not to mention the sub-par service with a several person line but only two slow tellers and yet theirs 8 vacant teller stations in a rediculiously gigantic bank. maybe they're offsetting their exorbitant overhead and shotty service.

I've been waiting almost a month for a new debit card. Called customer service and it over a week ago and was told that they would have it sent out on a rush, still haven't received it.

Closed? All signage off building and drive thru boarded up. Can't find any notification as to why.

Thieves, absolute thieves. They don't even care that they steal from a child trying to learn banking. Good lesson, banks are people who steal from the poor to give to the rich. Open an account for a kid and was promised this and that and he could learn all about banking with just a couple hundred dollars. Next thing you know the kid is hit with fee after fee until he's overdrawn. Fvck Key Bank and everyone that works for this thieving company.

My husband and I have had a joint account here for years with no problems. A few months back you hired a male teller that only gives us grief! I've brought my husband's check in to cash and deposit, no problem. I send my husband to cash and deposit my check, that's a problem! So now I have to endorse my check to my husband to cash and deposit. EXCEPT today! I endorsed my check to my husband, who's on the account, yet they wouldn't cash and deposit it! So sick of the every other time rules!

Trying to recover a lost debit card from the drive thru atm. I called the bank and was basically treated like a criminal. I was told at first that they didn't have my card then told it was destroyed because they "didn't know" if it was a fraud situation. I used the atm to get cash... with my pin... not sure how that's fraud. I live 3 miles from this location. I asked to speak to a manager and was hung up on. Rude and unprofessional.

I miss the other girls who worked there

Help me open a hassle free bank account very simple and easy