KeyBank Bay St, Port Orchard

Nothing but great experiences with this branch 🥰 the employees here are very kind and work fast. They go above and beyond make me feel like my needs matter. They are genuine and honest. All of them deserve a raise!

I mean, there's not much you can say about this place, it's a bank, you handle money here, and that's it. I mostly just use the ATM, but whenever I've actually gone in, it's always been in-and-out, no long lines, no hassle.

15 minutes of wait time on the drive through.... I thought service was supposed to be quick

This is my "branch of origin" from when I lived in Port Orchard. The first couple of years, Key was fine. However once i moved away it became more difficult to get things done. Now, I live in Arizona and had an issue, so called the 800 number. I was told they cant help me, I have to call my branch of origin. Passed up the chain and no resolution as I am told the issue has to be handled at the higher levels so I'm told to call the 800 number. Played as the ping pong ball for a couple of exchanges only to find out that branches use one computer system, customer support uses a totally different one that doesn't communicate with the branches. Now I'm told if I go to any branch they can help me. Well, the nearest branch is 850 miles away, so how is that supposed to work? Online banking is a joke with them. Avoid them and get a Credit Union. At least then you are more than just a number.

I had an account with this branch up until about 4 years ago and also had an account with Kitsap Bank. Both were business and personal accounts. At that time I felt that having 2 bank accounts was sort of confusing. So, I closed this branch out. I have come to realize that I closed the wrong bank account. Why? Because this branch was always fair with me and when I had some troubling legal issues (child support in CA) that state had all of my accounts FROZEN. I took care of the problem and soon after, my child support case was paid off and done. Here is the kicker: Kitsap bank would not re-open my account even though CA had sent them a fax of facts showing the they had lifted the freeze. Kitsap said "We need original INK not a fax which took 17 days as my money remained frozen and bills continued to grow. KEY BANK at this branch immediately accepted the fax and UN-Froze my account. So, yes I should have stayed with them. I'm going to close this Kitsap account and visit and re-open both business and personal accounts with this KeyBank on Monday. Thank you guys who read this far. This branch will work with you.

They are Super ! I enjoy my visits there .