KeyBank Detroit Rd, Westlake

Easy and friendly to deal with. The manager, Bill went the extra mile for me when Mom passed away and placed an order for free checks so her bills could be paid and it was all handled with one call.

In November 2016, I visited this branch with my new wife to add her name to my checking account and have a debit card issued in her name. Simple enough task, I thought. But not for this branch. They seemed to sit on it for about 6 weeks before I involved a manager. She followed up, dutifully enough, however I had to answer questions that had already been covered. Then it was another couple weeks before I received a debit card in the mail. Imagine my surprise when I discovered my wife's name misspelled on the card. So, I visited the branch to have them correct their problem. According to their "bank rules", my wife has to come in personally, presumably to provide the same information for the THIRD TIME. How hard could it possibly be to spell a name correctly ? I hate to imagine if I ever have to request a wire transfer from this branch !!!