Kensington Finance, Inc. Laurel Lakes Ave, Laurel

Protect your credit score, do not use Kensington Finance. They didn't report to Equifax until 2.5 years into the loan. Once reported, it dropped my credit score by 80 points. I COULDENT MAKE PAYMENT ON TIME BECUASE THEIR WEBSITE WAS MALFUNCTIONING, AND THEY REFUSE TO CORRECT IT ON THEIR REPORT. NO help, NO courtesy, ZERO customer service. This doesn't even include the extremely high APR. Preying on the inexperienced and first time car buyers.

Tried calling to make a payment on my loan. Started calling at 4:15pm. The mailbox was full and after going through all the prompts and pressing #0 I kept getting disconnected. The website won't let me do anything. No payment options.

I paid off my car in July 2020 and Kensington still has lien on car. Called and talked to Pat and Secretary and neither is helpful. DMV says I dont own my car, Kensington still does. Website is only paysite. Do not do business with this company. Have reported to consumer affairs Pam S

This is in fact a terrible business and I strongly recommend that you do not pursue business here. They have a complete disregard for others and have the worst service I have ever encountered. While in the midst of pandemic, they shut off access to the sole vehicle in our household vehicle despite Governor Hogan passing the Vehicle Repossession Moratorium. They will do what is necessary to make sure that they can swindle you out of as much money as possible.

Horrific customer services, not only did they threaten my fiancee for being 2 days late on a payment, sorry payday was on a Wednesday and not Monday, but they also suggested to me to use another bank after hanging up on my fiancee, than also me after the disrespect. Avoid them at all means, I took my time to write this review in hopes of saving someone else from this stress. I really want to give them -5 stars

Believe every bad review about them. They are the worst I never seen a company that always keep threatening you to take ur car on a regular basis. It’s like that’s there ya tactic they use to scare u. I will be trying to get my bank to Refiance my car loan threw them. They charge u 68 dollars of late fees u can’t even make payment arrangements with them STAY AWAY FROM GETTING A CAR FROM THEM STAY AWAY TAKE UR MONEY AND BUSINESS ELSE PLACE.

This is a horrible company I financed a jeep through them it was my first car purchase so I didn’t think anything of the high apr but from having them for 8 months they never once even reported to the credit bureaus so I could even build credit to refinance for a lower apr and then when you call them they never go by there word they tell you one thing and do the next they say you won’t be charged and late fee then be told you have to pay a late I’m and honestly happy and relieved that I don’t have to make payments to this company they don’t care at all if you loose your job or anything they are not sympathetic At all if a payments is going to be late they will threaten a repossession when ever they can

Stay away from this place. All they do is charge you “late fees” but your actually not late. Try to charge you additional payments when you have receipts of payments already made that were due that month. Customer service is absolute trash. There is a gentleman that works there, he will treat you as if your inconveniencing him. Useless. Place needs to be shutdown.

We’re in a pandemic and I thought that there wasn’t supposed to be late fees attached to your payments nor your loan? When I spoke with Maria she had advised that I pay a $20 fee in Order for me to skip 2 months of car payment and if I was to sign off on it that my loan payment will increase. During my research I was told that during the COVID pandemic there wasn’t supposed to be any late fees attached to any loans or payments. If someone is out there to help me to take this company down now please reach out to me as soon as possible this company needs to be gone Capital one or none of these other banks has ever been in the process to do anything like this ever in history..... If you are looking for a car loan because it’s in finance is not the company to be getting any loans from they are disaster their communication their respect level it’s a zero. Amanda Higdon is the women who works for Kensington finance this why she’s giving that many stars Kensington finance is a low ball finance company there interest rates are set for people to fail go to your credit union or capital one or wellsfargo. Trevor Fontenrose is another person that works at this company frauding innocent people who just wants to build their credit. Pay attention to the reviews ONLY (5) out (18) people gave a 5 star rating they are the people who work for the company or their family members and they asked them to write a review to give them a positive feedback

Harass and harass. This place wants to take your car starting 1 day of you being late. I have never seen a bank try to take your car immediately. I work out of state and can only pay in person. They would not allow me to pay by phone, so I have to use my sick time to come all the way back just to make a payment instead of waiting for me to come back and pay the balance. If you need to finance a car, stay away from these people. They dont start putting your money towards the principal until after the interest is paid. For your sake, stay away.