Kemba Credit Union Northland Blvd, Cincinnati

They're probably okay if you can get in touch with someone. My loan officer J. Keller was unresponsive and unhelpful in providing basic info about my pre-approved auto loan. I tried calling and that didn't help thanks to long hold times. I let them know I'd be seeking other options and the rep just said "Okay," without trying to salvage the interaction or investigate further. Just unprofessional and frustrating overall.

I opened an interest free credit card to stretch out a large purchase. I am trying to make my first payment and I have never experienced worse customer service. I won't go on to tell the entire story. My experience is so bad If I can ever get to someone I am paying it off on the first payment just so I don't have to deal with Kemba again!

Horrible experience. Loan officers do not know the difference between an approval and a preapproval. Was told we had an approval and was given the okay to pick up a vehicle that it was for. We were helped by Brenda B in the loan department. They make you open an account with them to have a loan so we did this with Trinity at the Springdale branch. We had to drive a total of 8 hours to get the vehicle that we were buying. We were told that the paperwork would be done by Monday and encouraged to go ahead and pick up the vehicle since we were being helped on a Friday and needed to do this over the weekend if possible. We get back with the vehicle and call them on Monday (no one from the bank called us) and are told that the loan wasn't approved. We have never done business with Kemba before and we never will again. You can not take them at their word. We spoke with the manager and his story is different from his staffs. They are really lost.

On June 26th 2019 i called to see if i could get a deferral for my auto loan payment for the month of August, they had sent the request out to management and told me id have to call back in a day or two. When i called back to see if i had been approved the girl told me that yes i was approved for the deferral for the month of August and that i was good to go. August 1st came around and they had still taken the payment out of my acct, so i had went into the branch to see what happened and see about getting it reversed because i was told i was good to go on the deferral. The girl at the branch took care of it got the money back, fast forward to September 4th and i got a notification from credit karma saying i missed my auto payment for August, so i called kemba to see what happened and was answered with an attitude and was told that i never signed anything when i replied that i was never told nor was i given anything to sign she snapped back saying yes i was because she was the same one who i talked to last time over the phone. After going back and forth with her spending my entire lunch break i said ill just go into the branch. When i got to the branch was given the same kind of rude attitude and basically called a liar by the same person i delt with when i went in to see in August 1st about why the money was taken when my deferral was approved, she told me that it was cancelled because i never signed anything and when i told her no one had told me or gave me anything to sign she said i should have known that id have to sign something on my own they shouldn't have to tell me. When i asked if they could at least reverse it from mine and my father in law's credit because of the confusion and lack of information they said no because no matter the issue or whose fault it remains that i still missed the payment for August (I've never missed a single payment before it's always been automatically taken out a week before it's due). When i asked why they couldn't do it they said its at the banks discretion. If i could give negative stars id give as many as possible ive been with kemba for over 3 years never missed a payment or late and to be treated this way is inconceivable and when my auto loan is paid in full ill never work with this company again and i suggest that if you decide to go with kemba for anything do as much research on them as possible.

Do not open up a business account here. It is pathetic that this day and age it will take you seven to 10 days to get a replacement card for your account. Definitely not an easy way to do business.

I have had some horrible experiences and good experiences. However I must say the drive thru teller Brandy is so friendly, respectful, patience, and excellent customer service skills. It always make my day to have Brandy as my teller I know my transitions will always be smooth. She makes this branch super pleasant oppose to other tellers. Maybe other tellers can learn something from Brandy. Thanks Brandy

Kemba is not a friendly place. PNC is worse but Kemba not far behind.. rude tellers, loooong wait times at Northland Blvd location, even though they have the most drive thru lanes.. Bridgetown location is a little more tolerable.. Harrison isn't bad but not far behind Northland

If I could give zero stars I would. The credit union is not properly training and educating their employees on the policies and procedures of the credit union. A vice president no less at the main building in West Chester, OH stated she would call me back on them morning of 2/22/2018. There are many other credit unions that have better rates, more flexible and convenient locations, better trained employees and the list goes on.

Ome of the worst waiting times I have ever had for at a bank. Both in person and on the phone. Waited over 30 minutes before someone answered just for them to tell me they couldnt and would have to transfer me, and then proceeded to end my call

Slowest bank I've ever been to. If you can do it online or over the phone, you're better off than going there because it'll be an all day event. Very friendly but unbelievably slow.