Kalamazoo County State Bank N Grand St, Schoolcraft

I love banking here. The only few things I wish they would improve on is...... 1. A 24 call number for fraudulent issues or any card issues. This would make it super convenient for those who have the issues on the weekends and then can resolve it right then and there. 2. Mobile banking upgrade. Yes I know they have the mobile app, but does it offer online adding of your check like Huntington? No. 3. Could we have more branches in the near future? 4. Have card image choices. I just don’t want to make the decision to leave a very well managed bank because they don’t want to upgrade services. I love coming here!

As a resident of Schoolcraft, I appreciate that they have kept their small town values. If there has ever been a problem with my account and I called them they have handled the problem quickly and efficiently. Additionally, when they noticed fraudulent use of my debit card they contacted me. I am happy with their service.

I am a client at the Vicksburg location. This location is not person friendly. The branch manager, Mary, does not return business calls. On three separate occasions she was suppose to call me regarding banking issues, and she has NOT called. This past occasion, on 3/18/19 my bank account was -1.58 and within two hours I deposited $49.50 to cover this. YET, I was charged $35.00 for overdraft. (all this is ironic too, as I tried to get an overdraft protection on my account about 8 months ago, and Mary again never returned my call after I filled out the application.) I have called Mary twice regarding this current matter, once I was put on hold for about 10 minutes; so called back and was told 'Mary had someone in her office and would call me back.' NO she never did. So how do they continue to operate? A year ago, it took them 8 days to cash a check, which we both know in this day of technology is extremely long. They are not ppl friendly. Do not use them, go with a larger banking institution.

NOT FRIENDLY AT ALL IN VICKSBURG LOCATION, LADY IN DRIVE THRU NEVER SAYS HELLO OR HAVE A NICE DAY OR ANYTHING. DOESN'T EVEN ASK ANYTHING! ALSO THE HOURS OF OPERATION BEING ONLY OPEN TILL 4PM REALLY IS INCONVENIENT SINCE I WORK TIL 5PM. IF I DIDN'T HAVE MY CAR LOAN THROUGH THIS BANK I WOULD NOT BANK HERE AT ALL. CUSTOMER SERVICE NEEDS TO IMPROVE.