Justice Federal Credit Union N St, Washington

The main reason I opened an account here was that it looked like JFCU had decent mortgage rates. The problem was that once I found a home I was told they couldn't promise they could get all my paperwork done in time. Nobody seemed to be in a hurry or care anything about my real estate deadlines. Long story short - I went with a different lender. I also had a credit card with JFCU. My card was compromised (which I know was not their fault) however, i had several days in a row that had charges over $600 to the same merchant out of my state. When I called to report the fraudulent use of my card, I asked what the next steps were and they told me I had to wait a week to ten days to get paperwork to fill out. Good thing I took matters into my own hands. I had 2 pending fraudulent transactions (one for $1200 that I was able to get reversed since I took action and called the merchant to let them know what was going on). I am so disappointed to feel that first of all that JFCU must not have very good, if any, fraud prevention. I'm just glad it was not my debit card that was compromised. After all my bad experiences with them, I chose to cancel my account. To add insult to injury, they charged me a fee to cancel my account before a year had expired. So sad!

No access except for government employees (like the credit union across the street).

I’ve ALWAYS had a great experience with JFCU, specifically my branch, in the 2CON building. Georgia is always patient, knowledgeable and helpful!! Nothing but good experiences there.

Horrible service rude and thats if you can get anyone to answer