Jourdanton State Bank TX, Jourdanton

This bank creates so many roadblocks when you are trying to handle an issue it borders on insane. I found out my Grandmother's caregiver was allegedly forging checks and stealing money out of her account. Per Texas APS I filed a durable power of attorney (POA) and attempted to provide the main branch in Jourdanton a copy. After 2 weeks of excuses (fax machine not working, we must physically see your social security card, no returned phone calls, etc) I am finally at the point where all they need to do is forward the POA to their main office. I received a call that the COO of the main Jourdanton branch stated that I needed a Statutory POA. Here's the rub: the Statutory POA covers 14 areas of control whereas the durable I filed covers 15 and states legal venue (more than the one they wanted). Without reading the POA they stated that I need to get another one (Statutory). So I am supposed to take my 91 year old grandmother, already being victimized by a caregiver, through this process again because no one at the bank's head office will actually READ the document? I knew I was in trouble when I walked into their San Antonio branch at 12 noon on a weekday and NO customers were there, just 3 employees entertaining themselves. This is quite possibly the worst bank you could ever use in my opinion and if something were to happen to you where you needed a POA you are screwed if you try to work with them.

If you like frustrating, old websites and systems this is the bank is for you. Highly recommend to people older than 50.