Jordan Credit Union New Bingham Hwy, West Jordan

This credit union is Turing into a bank. The member service at the branch by Abby was like I was going to Zion’s bank who does not care about their customers there. Not the greatest and very unhelpful. Asked if they could waive a fee for getting official statements and she wouldn’t help out with that after being a member for over 15 years. Went over to Mt. America and they waived the fee for me when asked. The teller there was a lot more pleasant to deal with. Jordan CU is a terrible place to do any transactions. I would strongly suggest going to another credit union.

Beware. My son applied for their advertised 1.99% auto loan to refinance his 4.99% loan with VW credit. After two weeks of working on his loan application, they finally told him his loan was approved. But, when they sent him the loan documents, the interest rate on the loan was 15.42%!! America 1st CU approved him in 24 hours for 2.99%.

I went to get money out of the ATM and no money came out, but my account (from a different bank) still got charged. So now I have to go through the dispute process and I probably won't get my money back before my wedding in a week. I was going to use the money for a wedding ring for my fiancé. Very disheartening. Also, what credit union charges an ATM fee to other credit union card holders?

I had my young grandson with me, who was in his car seat so I went through the drive-through to get change for a $20, they wouldn’t do it because I didn’t have an account. And honestly I would never get an account there, that’s a poor policy and customer service. Also the fact that their credit union and they charge an ATM fee.

Was just into this branch and had a very stressful morning of trying to locate my wallet which had my SSN card in it.. after assuming it was lost I went in to get a new debit card since mine was frozen. My teller Jordan went to extra mile to make calls to other branch locations to see if they had any information about my wallet whereabouts. Jordan was able to locate my wallet and save me from loads of more stress! Thank you Jordan for going the extra mile!

First negative review I've ever left, and they earned it. I needed some $2 bills and the teller confirmed they had $2 bills. Woohoo! I tried two other banks which were out. I put my $5 bill up to get some change and the guy asked if I had an account with them. Nope, just live nearby is all. I was told sorry, we can't help you then. Definitely NOT a community or service oriented place. I won't go back there again.

The ATM at this location is barely functional. It asks for a card, then half the time it requests a pin number and works as expected. But the other half of the time it puts up a screen advising that the screen can be limited for security reasons and to press enter if the user wants the visible portion limited. No other options or buttons highlighted. The kicker is that pressing enter doesn't do anything. The screen doesn't change. After pushing all of the buttons I remove my card. Trying again is a roll of the dice to see if I can actually do something useful. But the whole reason I went to the ATM was to deposit a check. This ATM doesn't take deposits. 15 minutes of frustration and I couldn't even get my check deposited because of a faulty ATM.

This is a great place to bank. They are very friendly and way more personal than a big bank. We have done a few summer loans through them and they have been great to work with. We also do our checking here and have never had any problems. There are enough branches around the valley to meet our needs as well.

I spoke with Carly at the New Bingham Branch. I had questions on Money Market Accounts, CD's, Credit Card Rates, Security, etc. I was so impressed with the first line of defense (Carly) having the knowledge, proficiency, and pleasant attitude in answering my questions. What a great organization and group they have here. I feel proud to be a member of Jordan Credit Union

I stopped by to get change for a $100. They wouldn't do it because I didn't have an account. Stupid policy. I went to gas station no problem. Mt. America down the street is much better. Pretty sad when a credit union or bank won't make change.