Johnson Lexus of Durham Southpoint Autopark Blvd, Durham

Nice staff. They had the exact car I wanted. At a good price. They were the only dealership that had it. Best buying experience, great staff, above and beyond first class showmanship!

Great experience! Good service, friendly staff, and military-friendly dealership. I received an awesome deal on my 2015 Jeep Patriot thanks to Mr. Tom Higgins, who assisted us during the process.

Candice in the service dept is a liar! And this time she gave us an Unsanitized vehicle and refused to do anything about it. With Covid running rapid who can trust with stains all over the car that there is any sanitation protocol whatsoever

Knowledgeable staff. I received excellent service from Joe Huntley, Bo Derrick, Bradley, and Jerome in finance. I was treated with courtesy and respect and I feel like I received a great deal on my UX purchase. Everyone was so nice and polite and fulfilled every request and exceeded my expectations. Thank you all. Recommend this dealer highly. Buy with confidence!!

I was looking for a 2015 Rx with the saddle interior for a long time. Finally, I came across this vehicle at Johnson Lexus of Durham with sales associate; Mr. Marquise. I traveled 1&1/2 hours via car service just to see this vehicle. Definitely worth it! It was better in person than the pictures on the websites. No disappointments, and I drove away a couple of hours later after getting better interest rates than my current Credit Union as well! I would definitely buy here again in the future! I had a lot of questions and all were answered patiently by the Sales staff and Finance Dept. Thank you!

The dealership did a great job taking care of everything and having everything ready when I arrived to view and then pick up my vehicle. I love about an hour and a half away but felt very confident in what I was purchasing based n our back and forth communication. My Salesperson Marquise Dalrymple was excellent I couldn’t have asked for anyone better and he’s very professional but up front on all details. He has years of expand it shows. If you want a good experience go to this dealership and ask for Marquise. Fiancé was also easy to work with, fast and explained important details thoroughly. Great experience!

Big thanks to Roger Yui, Executive Manager, and Jeff Lyons, Internet Sales Manager and Stephen Parson, Technology Specialist, at Johnson Lexus of Durham who were able to get me the car I wanted at the price I wanted. Their customer service was nothing short of exceptional and was very attentive to my needs. If you're in the market for a new Lexus, don't look any further! Thanks again! 🙌 🙌 🙌

These guys are amazing. We have bought several cars from them and the experience is great. They work around our schedule, have everything ready, no hassle, etc. we will buy all future cars from them.

I visited this location to get my son a vehicle for graduation. I admit the 1st night I was late and wasn't able to test drive the vehicle but the sales preson Ms. Martinez was still pushing me to buy. I wanted to get the car for a pre purchase inspection and they were trying to give me the vehicle to drive home the night before but now that I meant getting it inspected and test driving it properly she seemed to have an issue with it assuming I was gonna buy the vehicle without doing so and kept pressing meon that. Long story short I was able to get the vehicle and take it in to another dealership to get inspected and come to find out that it had transmission issues. She called me 1st thing Monday and I mentioned it to her and she didn't seem surprised at all which was shocking. I will never do business at this location and wouldn't recommend it to anyone else. I know sales is a tough job but to push a lemon of a car on someone is beyond bad business especially when you spending 15k In case they try to get you don't get the 2014 Nissan Rogue!!!

Everyone with whom I worked was great - personable and professional. Eryk Rippenhagen gave me all the options and information I needed to make an informed decision. Once made, he facilitated every step needed to implement my decision. He introduced me to Steve Weinberg and Devin McCullough who made the transaction seamless and as smooth as possible. I will definitely recommend them to anyone.

Joshua was my sales person and he was awesome. He and one more person did everything they could to work with my wife and I on our new vehicle. I highly recommend this place to ANYONE!

April 2022 update: I bought an extended service package when I purchased my ES350. That was one of the best decisions I've ever made. It was completely worth it. I know people say don't purchase the warranties from the dealership blah blah blah... However I have no regrets about every warranty or extended package that I have purchased. I haven't had any issues with my car so far, but just with the regular maintenance having the package has saved me so much. I feel very confident knowing my car (Louie) is than hands of knowledgeable and caring Lexus technicians and service advisors who treat my car like their own. Brenda my service advisor is amazing. You're very lucky if you get her as a service advisor She knows her stuff. She knows Lexus. And she is a great representation of what I expect from a luxury dealership. I hope she stays with Johnson Lexus forever! With that being said I have not met a single person at Johnson Lexus and the service department who was not helpful. While in the waiting area I can see they all work together as a team to get stuff done and make sure every customer is happy. Update: I still love my car and the service I am receiving from Johnson Lexus!!! Give Chris and Tommy a call you will not regret it. They are the best salesmen. I should have written this review a a few days ago, but I've been too busy enjoying my new car. Johnson Lexus is not just a great Lexus Dealership, but a great dealership overall. From the first call to the moment I drove off the lot, I experienced nothing but Superior service that I am sure no one can match. Chris, Tommy, and Jason went above and beyond to make sure I purchased a car I would love. I didn not feel pressured, and they made my car buying process hassle free. The level of care, compassion, and thought that went to making sure I felt secure about my purchase was something I have never experienced at a Dealership before. This is my first Lexus, and it will not be my last. No matter where I live I will always travel to Raleigh-Durham to purchase a car from Johnson Lexus.

Joshua W. and the rest of the staff went out of their way to make my deal on a vehicle happen. Everything from optimizing my trade-in value to getting me an excellent financing rate. Well done Johnson Team!

This was by far the best car dealership experience I have ever had. I was able to work with Dominick Ross and right from the beginning he was extremely professional and actually showed compassion when dealing with me. I have been trough allot and he understood that but worked with me above and beyond what most would do. Even when it was looking like a sale wouldn’t happen he searched for options and worked it out to make sure that sale not only happened but he made it happen with the numbers I was looking for. This guy is definitely salesman of the year and I am thankful to him and the Johnson Lexus team for doing an awesome job. This dealership is amazing and I truly mean amazing. It was an awesome post birthday gift and this veteran thanks you with all my heart for taking the time to make sure I was happy. You guys rock.

Every detail at Johnson Lexus is marked by thoughtfully applied customer service. It’s truly surprising. I’ve put 155,000 miles on my ES 350 bought at Johnson Lexus. Here and there I’ve tried other discount mechanics/ service centers to try and save a little money. After a few years of experiencing the difference in service quality I’ve realized that getting the job done correctly at Jonson Lexus is not only more pleasant, but at the end of the day more cost effective as well. They only need to do the work once after all. Definitely recommend.

I didn't purchase my car from Johnson, but brought it in for a diagnosis under warranty. Service advisor was Kevin Miles, and he was professional, listened attentively to my questions and concerns, and above all communicated extremely well throughout. He explained everything in detail and never seemed bothered by the extra question/inquiry. I do most of my own routine maintenance, but wouldn't hesitate to bring my vehicle in again if needed due to the exemplary service.

My experience with Johnson Lexus of Durham was excellent from start to finish! Timothy Carnes was, hands down, amazing and ensured that I had the absolute best sales experience! From the time I first reached him by phone, he was attentive to all of my questions, concerns, and needs. I purchased a 2021 ES350 in Moonstone quartz color. I am 110% satisfied with my purchase! Thank you Tim!🤗💜

Edit: May 2021. Picked out my gorgeous '21 NX300h with the help of Tim! A1 customer service every time I go there.

My wife and I purchased a pre owned Ford C-Max from Brad Rogers. The service we received was exemplary, the price was fair, and the vehicle itself is hard to distinguish from a brand new model in its condition. I would absolutely purchase again here. Whatever Johnson is doing they need to keep it up! One of, if not the, top dealership experience we have ever had.

Our buying experience with Johnson Lexus of Durham was absolutely fantastic! From our salesman, Chris Brust to our finance manager, Darius Mingo, our purchase experience was so pleasurable. We truly appreciate Chris. He was very professional while being thoroughly enjoyable with whom to deal! A true pleasure and that goes for Darius, too!

I would never recommend anyone using this dealership for a car purchase. If there was less than 1 star, that would be my rating. They are unreliable, disorganized, unprofessional and terrible at communicating. The sales agent, Kristen, talked everything up but did not follow through on anything. On top of that, her and the service department spoke negatively about each other as if they did not work for the same dealership. Very very unprofessional. The manager that I was able to work with was more helpful. Less than 90 days after purchase my vehicle engine died on the side of the road. I guess that should be no shock based on the experience with the service department. They do not take responsibility for anything and look to push responsibility to anyone but themselves. DO NOT trust this dealership, they are very dishonest!!!

I bought a pre-owned Lexus from Leo Diaz at Johnson Lexus, and he was so fantastic to work with. He made time around our busy schedule, was awesome with our teenager, and helped us get what we needed. Devin McCullough was friendly and helpful in finance, and the whole process was super smooth. Thanks to everyone for such a great experience.

I had the honor of being assisted by Sales Associate, Danny. I can assure you, he certainly does not fit the stereotypical “car salesman” description. As a first time car-buyer, Danny was very intentional about being extremely patient and thorough throughout the entirety of the car-buying process. In fact, my dad (who accompanied me) was so impressed with his attentiveness, that he’s decided that he would be seeking to do business with Danny on his next car-buying venture! I also had the pleasure of working with their Financial Director, Mr. Hines. He, too, was very patient and very informative in response to all questions that were posed. He offered his professional opinion, all while still welcoming our feedback and respecting my ultimate decision. I couldn’t recommend these gentlemen enough. I received professional and attentive customer service from beginning to end. I love my new car & these two made my transition into the Lexus Family an enjoyable one!

I cannot say enough good things about my car buying experience with Johnson Lexus of Durham. Travis Riddick was the salesman I worked with and he is THE BEST!!! I was very discouraged after having a bad experience at another dealership. From the beginning to the end I was treated with respect, listened to and also treated fairly. He literally went above and beyond. I received the price I wanted and a few other perks! The Manager, Devin McCullough, was just as great. He also worked hard to make sure I was satisfied. They are committed to making sure you are happy versus just putting you in a car. And their prices are GREAT! Trust me! I am picky and extra and I have never had an experience like this. I love my brand new, fresh from the factory car. ZERO REGRETS!

I recently purchased a used car from Johnson Lexus of Durham. I found it on the web , they had just what I was looking for. I live out of state however and wasn’t able to to go into the dealership to take it for a test drive or see it in person. My salesperson, Mr. Leo Diaz was so helpful and patient with me. He gave me a visual tour of the car on the video chat and I even got to hear it running. I liked it a lot and he told me that they could ship it to me. It arrived at the house a couple days later and was perfect. Thank you Leo. I would Highly recommend Johnson Lexus of Durham and Leo Diaz to help you find your next car.

Our buying experience truly could not have been better! Beverly A. went above and beyond our expectations during the process. Highly recommend!

My wife and I recently purchased a new RX350 from this dealership. We had absolutely amazing experience with their sales person (David Zales) - professional, hardworking, and pleasant young man! I am looking forward to coming back to service our vehicle and (hopefully) purchasing another one from this location. Thank you, David!

Not really the type to leave reviews but my experience was that bad. I initially came in to trade in a vehicle to purchase another vehicle they had on the lot. They looked at my vehicle for 10 minutes and claimed there was a ticking noise on my 2019 vehicle and that ticking noise would cost 5 grand to fix… no diagnostic no in depth look but they thought it made sense to take 5k off the trade value because of a noise they couldn’t tell what cause it. I asked for them to diagnose it since it was a lexus and whatever the amount was to fix it I’d pay because to me to just go off a extremely minor ticking noise and say it’s gonna cost 5k to fix is extremely unfair. Mind you I AM PRE APPROVED AND READY TO SPEND 55k ON THEIR VEHICLE They refused to diagnose it unless I paid the $160 diagnostic fee out of my pocket even after offering to fix whatever problem if it’s that major… their deal was to me was “if they pay for diagnostic then I have to take whatever they offer after diagnostic” I was not sure if I was at a dealership or a game of the price is right. I later asked to speak to the manager or whoever was behind all of these games and nobody could direct him to me but would rather send messages behind his sales people and I did not mind waiting however long it was going to take. Just my advice to anyone that tries to go in please be aware of this sketchy customer service. I also was already pre approved from my bank to purchase another vehicle and had plenty of cash to add ontop of my down payment for whatever the issue was. I ended up deciding to go elsewhere and buy a different vehicle and my car was bought and deal was done within 20 minutes! Goes to show there difference when you want to make a deal happen versus playing games all day

Danny made my out of state purchase completely painless. He was extremely professional, extremely understanding, ready and able to address all of the concerns I had. He set up the PPI I requested and made sure I was 100% comfortable buying my car. Excellent experience.

I purchased a 2015 LS 460 on December 16, 2020 from Johnson Lexus of Durham. In the new paperless paperwork system, I was told my paperwork would be emailed to me. No problem. In the 9 or more weeks since then I have called and spoken with the sales person, the sales manager and others in an attempt to get my paperwork/contract for the purchase of the vehicle. Always friendly, great talk, yes Mr. Weeks, we'll get it right out, but after more than four attempts by phone to both the sales person and sales manager, I still do not have my paperwork. Totally unacceptable. If my paperwork does not arrive soon, I'll have no option but to file a complaint with the NC Attorney General, something I thought I'd never be saying having purchased three vehicles from Johnson Lexus and being a very satisfied customer up until now. Very displeased.

I had a amazing experience at Johnson Lexus of Durham. Travis Riddick made this the smoothest process from beginning to end. He was absolutely the best salesman I have encountered during my search for a car. He exceeded my expectations and I couldn’t be happier with my purchase. Go to Johnson Lexus of Durham ask for Travis Riddick, you will not regret it.

I’ve never owned a Lexus before but I think I’m hooked. Besides loving my new car, I was totally impressed with Johnson Lexus. Our sales consultant, Brett Huntley, was so patient, knowledgeable and professional. We certainly recommend seeing Brett for your next vehicle. Jamie made sure I had a handle on all of the cool features of my new ES and Ed handled the business end, all with expertise. Thank you so much!

I recently purchased a RX350 at Johnson Lexus of Durham. From the initial contact to closing the deal was the best experience ever!. Nick was very personable, answered all of my questions and worked with me to make sure I was getting my perfect retirement car. The entire team made me feel like they appreciated my business. This was my first time purchasing from Johnson Lexus of Durham as I live in another city. I would not hesitate to make the 2 hour drive again to purchase another car here. I absolutely love my car & have already recommended Johnson Lexus of Durham to everyone I know that is looking to purchase a Lexus.

I purchased my vehicle from here back in January this year. I love it, I had Thomas Graves as my salesman and he worked with me thru the whole process, he sent me a full walk around of my car, a video of it and showed me the out the door number that I asked for. With the heavy stuff done I was ready to head up there, I’m originally from Florida and I bought a plane ticket up to Durham to purchase it. I really appreciate Thomas with working with me before even actually seeing me, and also they expedited my tag to me. 10/10 review. If I was in the market again for a new vehicle I would call them.

We had an outstanding experience buying our Lexus from Johnson Lexus of Durham. We’ve bought many cars in our lifetime, and this purchase was by far the easiest yet. Everyone was very straightforward and eager to please. We are very happy with this dealership, and we will definitely be back for our next vehicle.

My experience with Lexus was nothing less of excellent! The service was professional, quick and no hassle. My car was delivered to my home which was very thoughtful of Lexus. I absolutely love my new car and I will continue to recommend Lexus of Durham. The sales representative Johnathan Foster was amazing in being clear and helpful with the informations which was extremely appreciated. Thank you Lexus

Purchasing a vehicle at home from Johnson Lexus was awesome!! Everyone I had the opportunity to work with, Devin, Danny and Mike who delivered the vehicle provided exceptional customer service. Devin and Danny are very patient and kind. I'm happy with the purchase of my Santa Fe Sport, it's a beautiful and well kept vehicle. It's exactly as described on the website. Thank you again to everyone at Johnson Lexus of Durham.

Kristen was great to work with. They made it easy to understand our out the door cost, and took care of minor issues that took a few days to get resolved more thoroughly. We appreciate their professionalism and low pressure culture. I would definitely buy another car from the folks at Johnson Pre-owned.

Just bought my third car from Tim Carnes at Johnson Lexus of Durham. Great guy and quality dealership.

Great customer service... specifically Tim Carnes. His no-pressure product guidance and advocacy is refreshing. His recommendation, education, follow-up and follow through was very much appreciated from the beginning through the completion of the process. I am thrilled with "Misty"!

My wife and I had a great experience with Johnson Lexus of Durham. Your salesman will make all the difference. Rick Singletary was awesome. He answered all our questions, treated us with the most respect. We drove a few cars and left. We were not pressured in any way to buy then (we all have experienced that !!!). Once we decided on what we liked we called Rick. He met with us and we took car home overnight. Just an awesome no hassle experience for our first Lexus purchase from Johnson Lexus of Durham and our salesman.

Super excited for our new truck. Johnson's Lexus was amazing helped us every step of the way especially Marqees he answered all of our questions and concerns.It was a very easy and straight forward process.

I just leased my new GX at Johnson Lexus of Durham and the entire process from start to finish was amazing. I have leased two other cars from other Lexus dealerships out of state and the service that was delivered at Johnson Lexus far exceeded that of the other two dealerships. I especially want to mention two exceptional employees, Jeff L. my sales rep who made the entire process efficient and seamless and Jamie P. who gave me the best tech run down on my new car. Great dealership!

Great Brand but used car mentality is the same. Looked at a 2019 Acura ILX and upon an independent mechanical check before buying I learned that the hood and bumper of this white car had been repainted although the Carfax was clean. No denial when I shared this but no apology either. Tried to take off $300 of the price. Nice knowing you. Emailed GM twice no response. Buy but have it tested. Good luck.

I bought a used car from Johnson Lexus and must admit I received 5 star treatment. They went out of their way to make sure everything was smooth from the initial test drive to the eventual purchase. Danny and Devlin were awesome and I am 100% convinced I got the same treatment as customers buying a top of the range new Lexus! Thank you !

Love my Lexus 2020 Rx 350!! It is my dream car. They have Great Prices and the Best Deals at Johnson Lexus of Durham, NC Plus you receive EXCELLENT Customer Service! Thank You, Johnson Lexus, for an Awesome SUV, a fantastic Deal and for Your Excellent and Fast Customer Service!!!.

Amazing experience. Came in to get a 75k tuneup, it was very well priced. They got me a loaner car so that I could get my son to his class, and kept me up to date on what was going on with my car while I wasn't there. If you've never been to the service department, it can be a little confusing, but you literally just drive under the awning and someone will come out to you. Wonderful, attentive customer service, clean service area. Will come here from now on!

Tim Carnes is my sales-person and he did a wonderful job of covering all the bases, (plus he’s a nice and an interesting man). He found exactly what I was looking for and gave me a price I could handle plus a few discounts. The staff was delightful. Jamie and Simon were efficient and very helpful. I’ve dealt with this dealer for many years and I have always been pleased with their service and response.

I was so lucky to get Kevin Miles as my service manager at Johnson Lexus of Durham a few years ago. He is so professional and such a great person to work with. He cares about his customers and takes great care of their cars! He is always there to help. Thank you for always providing world class service!

This was an amazing experience. I purchased from out of state. Devin with Internet Sales and the sales person Eddie Ruth were great to work with and made this a great buying process. Eddie even picked my wife and me up from the airport. They had a red bow on the car and my wife was amazed. Dee did an awesome job showing us all of the cool tech packed in to our RX 350L. We purchased a car that was previously used as a loaner and it was in like new condition. All proper social distancing was also followed by staff.

I drive 30 minutes to Johnson Lexus of Durham for my periodic maintenance for my Lexus and it is well worth the drive. They are courteous, prompt and do an excellent job with whatever maintenance is performed. I also made an appointment to meet with Jamie Perry (Lexus Delivery Specialist) and she did an excellent job explaining every aspect of my car inside and out. I would definitely recommend meeting with her. She has a lot of knowledge about the GS350 and has a great personality. Thank you Durham Lexus Staff

Johnson Lexus of Durham is absolutely amazing. We felt comfortable in every aspect of the buying experience. It was a pleasure doing business here and would highly recommend to anyone looking for an honest stress free environment. Thank you so much, we are so thrilled with our purchase!

I normally pick my vehicle off the internet and have it via auto transported to me because I really hate the feel of dealerships.....I am very happy report I am so happy I went into Johnson Lexus of Durham because Brandon and the manager Ron made my transaction so smooth.... I would not have traded the experience for anything...I will be the first to admit I'm not the easiest customer to deal with...but by far they are the greatest dealership I have dealt with....Even the finance department was low pressure for additional add options. They beat every dealership between NC and New Jersey on pricing...if you aren't sure just give Brandon a call and he will be happy to take care of you..Thanks again.....I am so in love with my new 2020 GX460.

Everyone was extremely helpful. I was purchasing a new car because of a total loss and as a result was driving a rental car. I had no way to get to the dealership after dropping off the rental at a nearby Enterprise, who was less than helpful with my dilemma. I was also waiting on payment from the insurance company to finalize before I could complete the sale. Mani, the sales agent I was working with, came and picked me up in his own car, on his day off to complete the sale on the time-line that worked for me. The "big reveal" with the big red bow and a personalized card on the dash is corny and a bit embarrassing, but a nice touch. I bought 3 other new cars in my life and no other dealership has ever done that for me.

Got a gift for my wife. Was in no mood to buy car but Garrett Brewer did amazing job in giving me great deal. He was great, patient and really knowledgeable to work with. Ask for him if you are in mood for new Lexus.

Another excellent buying experience at Johnson Lexus. Just bought another vehicle and they continue to Exceed my expectations with their customer Service. Everything from their Sales Staff, all of the managers, and the Service Team have always gone above and beyond to make sure our vehicles are taken care of. I trust them and the quality of work they perform. Its why I keep coming back. Thank you for the Great Car buying experience!!!!!!

Professional atmosphere and transparent sales process....I was pleased with the experience at Johnson Lexus when we bought our ES300h. Brett Huntley was very good to work with and truly seemed to work toward our satisfaction with the purchase. Five-star recommendation from our first experience.

I had an absolutely outstanding experience at Johnson Lexus of Durham. Beginning with Corey as my consultant, then Richard as the sales manager, followed by Simon in finance, and finished up with Steve in delivery. I’d give 6 stars for professionalism, and service if I could!

We received excellent service and attention to our issues of concern. The service department was responsive to us, did a great job for us, and loaned us a nice car to drive while our vehicle was being serviced. We could not have asked for more. The car was cleaned inside and out when we picked it up and was ready as promised. We have never dealt with a better service department situation. Thanks so much for the excellent service and treatment as customers. We love the quality experience we have with Lexus of Southpoint.

I just purchased my third Lexus through this dealership. The first time I worked with Patrick Kelly and had a stellar experience. The second time he wasn't available and I worked with another salesperson, not so great. This time I made sure to work with Patrick again and everything went smoothly. Patrick is a real human being and not at all sales-y. He made sure I got the car I wanted, and then Ryan Meagher, general sales manager, made the price negotiation easy and sweet. They have serviced all of my cars too - I have always found the service technicians to be top notch, and my service adviser is always helpful.

This is our 2nd Lexus from Johnson Lexus of Durham. Once again, the entire car shopping & car buying experience was a first class experience all the way! Go see Brett Huntley; he is an awesome Sales & Leasing Consultant.

Got an RX350 from Johnson Lexus last night, they are great, Jonathan took great care of us. Very professional, not pressure whatsoever and very easy to negotiate a deal that I was very happy. He will look up every rebate that he can get you. I have been driving Lexus for the past 8 years, first time getting it from Johnson Lexus and I AM EXTREMELY HAPPY

Tommy Graves and Ed was AMAZING! Tommy worked so effectively with getting me my dream car that was so limited! I appreciate his work and effort! He’s so patient, knowledgeable and personable! Ed was great with educating me on the financial side! 100/10 would recommend!!! They are GREAT and they treat you like FAMILY! I was so skeptical being a young, 25 year old black female but I was taken care off! Thank you thank you thank you Johnson LEXUS of Durham!

This is my second Lexus and as usual I had the best experience. My sales person this time was Carl Marshall.. He was very patient with me and took time to explain all my concerns. Eric Hagen also made my transition very simple. Everyone was just so accommodating for me to get exactly what I wanted, even the sales manager and the personnel at the receiving area just made this a wonderful experience and also because of the Lexus vehicle itself I will purchase another Lexus when the time comes.

I found the car I wanted online and luckily Johnson Lexus still had it. We live 5 hours away so we done most everything by phone. Our salesman Brandon Bennett was AMAZING!! Such a nice young man. He even called us the next day to make sure we got home safe. Very professional. We will recommend this dealership and of course Brandon to all our friends. Thanks again!!

I can't begin to express my gratitude for the super smooth process it was for purchasing my Nissan 370Z Roadster at Johnson Lexus Pre-Owned at Southpoint. Ask for STEVE WEINBERG, he was by far the best car salesman I have ever had the pleasure of working within my 11 years of buying cars. He went above & beyond to provide great service alongside his hospitable manager, Mustafa not just to me, but my entire family who was with me at the time. I will be sending all of my friends, and families to this dealership as they care about the experience to cater to your needs & wants instead of making a quick sale. Thank you again, and I look forward to my continued business with you in my future vehicles!

Steve Weinberg, amazing service! Superb communication and just a genuinely nice guy! We highly recommend this dealership, and ask for Steve!! We got the car we wanted and had the best experience. Give that man a bonus 😊 Thanks Steve for making the car buying process fantastic! Jamie and Ed

I have been a long-time customer of Johnson Lexus, but I’m afraid my time with them is over. They are misogynistic and use predatory tactics to try and fleece the customer out of money, For example, they gave me a price for tires on my car, which seemed very high. I asked the sales person to print me out a sheet with the tire information on it because I was going to shop around. He proceeded to tell me that the tires I buy elsewhere won’t be the same and my car won’t drive correctly. He said other customers who don’t buy tires through the dealership will come back begging for new tires! Now I’m no car expert, but this is ludicrous! I took the sheet to Costco and ordered the EXACT same tires for $400 less, plus a free warranty and maintenance plan. Guess what, my car drives just fine! My other issue is with salespeople being disrespectful and pushy. Johnson Lexus is using the car shortage to prey on people who have limited options for a new vehicle. I am in the process of purchasing my leased vehicle and have had nothing but problems in trying to get this accomplished. They are tacking on outrageous fees and trying to sell me an extended warranty on my vehicle that costs thousands. I specifically requested that Eryk please stop trying to rip me off by offering me these warranties over and over - they clearly do not stand behind their vehicles after 50K miles (but realize they want to line their pockets with extra money). Johnson Lexus clearly hates women and will prey on people in this time of national car shortages. I will never buy a Lexus again after this experience and do not appreciate being taken as a fool!

Purchased our first SUV today from Johnson Lexus of Durham. Our salesman Joshua Winstone was over the top helpful. He explained everything to us and made the buying process way more simpler than we expected. Definitely recommend this dealership and Joshua.

I had a wonderful experience at this dealership! Leo was amazing and professional and worked with me to get the payment I wanted! Thank you to all the awesome staff that helped me with the car buying process for my first big girl purchase! Also shoutout to Leo again for letting me take my car into the showroom for a little photoshoot with the big red bow for the gram. Highly recommend this place!! I will be back!

Corey Martin found the perfect ES-350, exactly what I was looking for. He assisted me in a warm and professional manner, and within less than a day everything was arranged. The car pictures wasn’t posted online as yet, but Corey took the initiative and sent me pictures inside the car interior as I am picky with the interior color. The paperwork went smoothly and fast, and Corey went the extra mile and placed a big red bow on top of the car in order for me to take pictures. Corey’s professionalism, friendliness and expert customer service is top notch! Great buying experience from the test drive to out of the door in a couple hours. Finally, Steve Parson, Delivery Specialist took the time to explain the entire Car from top to bottom on how to operate all of the features before I drove off the lot. I highly recommend Corey to the management of Lexus as an example of what I expect from an employee at Johnson Lexus Dealership. Corey Martin is a fantastic Sales and Leasing Consultant! I love my car!

after went through 3 other dealers . …. This store was my # 4 and David Wang is great. I bought my car at bad time August 2021, but he didn’t try to make more money on me He was very fair . I love this place everyone were so helpful . definitely recommend.

I have to give a huge shout out to this, Mr Arthur Wright and the rest of the staff we dealt with at Johnson Lexus of Durham. Arthur was the absolute best car salesman I have ever dealt with and has set an impossibly high bar for any future salesman. I always dread car shopping because I have experienced so much blood-boiling misogynistic behavior from former salesman. First and foremost, I hate when we are shopping for a car for me and the salesman only ask my husband questions and treat me like a second-class citizen while we shop for what will be my car. Arthur was completely different. When we got to the Lexus dealership we told him we were there looking for my next car and Arthur directed all of his questions to me for the entire process. Additionally, he never once talked down to me and applied zero pressure after I test drove four different cars from the lot. I ended up with an IS 350 F-Sport and I could not be happier. He just called me to check and see if everything was going well with the car and was just as nice to talk to as he was through the negotiation process. I would easily give him a 15 out of 10 and hope to work with him for years to come.

Eryk Rippenhagen was great to work with throughout our car buying experience. Thank you for all your efforts to ensure we got a great vehicle at price we were happy with. You stayed well after your scheduled shift to ensure our purchase experience was perfect. We cannot stop telling everyone how amazing you were. This was our first Lexus purchase but thanks to you we are already thinking about our next.

We had an amazing experience at this Lexus!! We are a military family that just arrived in NC and we were needing a new, good and reliable vehicle, Mr. Ruth helped us lease two vehicles and made the process super easy. We drove over an hour just to get the vehicles from this dealership because of how attentive Mr. Ruth and all of the staff were. we were super happy with them and we absolutely recommend!

Tommy Graves and his management team took really good care of me and my husband in helping us get our Suv. Awesome people and great customer service. They bent over backwards to help me and Curtis. Thanks so much! Will be back ! Highly Recommend.

I won’t waste your time with a big story. Candice in the service department hung up on me when I asked to speak to her boss. That was after she lied to me and told me she didn’t have a boss. Buy a car here if you want to waste your money I’ve owned Lexus and Toyota vehicles my whole life and the newest one is the worst quality one I’ve had.

Worked with Bo Darden, great experience. Explained every option available to me.,,,,including new insurance options. Wonderful experience...... Didn't keep me there all day long... Which was great. After completing the paper work..... The Lexus delivery experience was awesome.....Lexus has always had the best customer service experience compared to other luxury car companies that I have experienced. It's the little extras that give it that extra special touch to the car buying/service experience.... Thanks again Bo.

Five star experience at Johnson Lexus of Durham. Michael Allen was my salesman who went above and beyond to ensure I was happy with my purchase experience.

We purchased a vehicle from salesman Michael Allen over at the pre-owned lot. Let me tell you he went above and beyond to satisfy our every need plus more. When I tell you this man was the most incredible, compassionate, funniest, all around great guy PLEASE believe me! This was the first time I've ever bought from a dealership and he did NOT disappoint. When I left I had tears in my eyes!!! Actually, everyone that we came in contact with was so nice and friendly. Also, a BIG shout out to the finance manager Devin McCullough who also was an absolute blessing! When I'm ready to purchase again I will definitely be back to see these awesome guys! Thank you all again for making this an experience I will never forget<3

What a terrible experience.Been 3 and half weeks I sold them my car and still haven’t got money yet. Don’t sell these scammers your car go to EchopPark or Carmanx and get paid same day what a joke.

I had an amazing experience at Johnson’s Lexus Durham. My entire family got excellent deals and we thoroughly enjoyed. The staff was really helpful throughout, especially Jeremy Bridges and Jeff Lyons. They were exceptionally professional and knowledgeable and walked me through all the features. I wasn’t sure what car to get but they helped me find the perfect one. I definitely recommend asking for their advice as they will go out of their way to help you. Drove there all the way from Greensboro and had one of the best experiences.

My car buying experience with Johnson Lexus of Durham was above and beyond my expectations! From start to finish, Josh W. provided excellent customer service and made this experience one to remember. Highly recommend!

Candice the supposed service manager is just downright ignorant human being. She is full of hate & Prejudice. I have experienced a lot of discrimination in my day, but this place is by far THE WORST!

I was getting my windows tinted at another shop and just went to go look around at cars and was about to walk back when my man Brayden offered me a ride back. Give my man a raise. Thanks Brayden!!

We had an excellent experience purchasing our new vehicle at Lexus Johnson. Jeffrey Lyons and Jeremy Bridges were fantastic. Jeff made the whole process very quick and smooth and we could tell that he really cared. The best dealership around giving 5 stars to the amazing staff and service.

Unbelievable service!!! My plan was to simply drive to the dealership and just LOOK at a Lexus for my teenage daughter. But, because of the AMAZING service, we left with a Lexus. This dealership believes in no pressure selling. They practice no pressure selling. Our young salesman was named Brandon. He was so patient with me and so polite. I understand that this is a part of their job. But, it's easy to tell when it's only about selling and less about the customer. Then came Devin, the finance manager. Devine talked to me about the financing and explained everything in elementary terms, so that I had no questions. It was the way that he did it. Devin wanted talked to me like I was family. That made a huge difference. Again, no pressure to purchase a vehicle. Then came Mostafa, the general sales manager. He asked me what they had to do to put my teenager into that Lexus. I listed my requests, and they made it happen. This is a buyer's market. People are buying cars left & right. So, the dealership did not have to do anything to cater to my requests. They could have said sorry and offered no perks to win my business. But, they did. And, they went further than what I had expected. When it was time to sign the paperwork and work with the finance department, they advised me that Devin was working on an important project. I thought we ran him away with my list of requests. Ha! But, that wasn't the case. So, a young man named Jerome was assigned to us. This young man did not skip a beat. He was professional, kind, and eager to make sure that we had what we needed for daughter to be safe with the extended warranty. Again, no pressure selling from this dealership, not even when selling the warranty. I was so impressed by their entire staff's friendliness! Even the associates who were not involved in selling me the Lexis greeted me & smiled. Thank you so much for your kindness and for attempting to cater to my list of requests! Brandon, Devin, Mostafa, & Jerome make a great team! I plan to refer as many people to this location as I can.

Just had a great experience working with Joshua Winstone and the team over at Johnson Lexus of Durham. Joshua did a great job of explaining the features of the car and made the whole buying process easy. His professional demeanor and service were exceptional.

Their sales team will outright lie to you. The service department is even worse especially candice the customer service manager. She is an outright bigot.

I had the most amazing buying experience from Johnson Lexus in Durham. Brett Huntley was my sales advisor and made my buying process so effortless and professional! Simon in the finance office was fantastic and so professional! I have leased many cars and I have never have had such a positive experience such as this one! I’m so happy with my 2021 GX460! Thank you all so much!

Working with the professionals at Johnson Lexus has been HANDS DOWN the best car buying experience we have EVER had. They made the process absolutely seamless. We were able to arrange the whole deal online and over the phone, and our new vehicle was delivered with a big red bow! Mike was the gentleman who delivered the car, and he was friendly, professional, and explained how to work all of the different features on the car. And the sales manager Richard Amadin was just amazing to work with. I don’t think I will ever buy a car from anywhere else....and I live in Greensboro, but it’s definitely worth the drive!

I purchased a great car from Johnson Lexus of Durham ,,,,,,,so this is a real person. Brandon was my salesman and he was professional, intelligent, honest, eager to help, and extremely polite. He went out of his way to get the price in my range. I highly recommend him. Mostafa not only saved me time and money with financing AS well as saved me from getting a serious traffic ticket by recognizing a flaw in my former title on the car. He explained to me how to fix it and was very patient with my questions. Ben the inventory manager was very kind and worked with me about a question I had. He addressed my concern immediately and was more than fair IMO. Finally Alex the financial manager was super prompt, clear in the finalization and paperwork. I was pressed for time to pick up my children and he worked hard to get me out on time. And DID. These guys are on the ball. I highly recommend Johnson Lexus of Durham. Thanks again fellas. Damon.

Had the pleasure of working with Marquise Dalrymple on a recent purchase from Johnson Lexus of Durham. He was very helpful, knowledgeable and responsive throughout the entire buying process. He was also extremely considerate of how I make decisions and he did a great job of being present but not pushy. I would recommend Marquise and the Johnson Lexus team to anyone in the market for a vehicle.

Excellent customer service from the moment we stepped on to the lot! Salesman was accommodating and helpful without being overly aggressive or trying to upsell. Had a great selection of RX 350s and RX 350 F Sports, and we were able to narrow options to two, make a purchase, and drive away with the one we loved most. Would definitely revisit for next Lexus purchase!

I had great experience at Johnston Lexus of Durham. Travis Riddick my salesman was outstanding throughout the buying process. He was honest about everything about the vehicle and options available to me.If you are looking for a vehicle reach out to Travis you want be disappointed.

What a wonderful Saturday experience! Mr Edrington made the purchase flawless and enjoyable, which can be more of a headache in the past with other dealers. He was knowledgeable , patient and worked with us to get the most for our money! The staff treated us like family. Great team at Johnson Lexus of Durham!! Definitely make a visit... worth the time!

I have been a customer dating back over 10 years. I continue to come back because the quality of the cars and workmanship is beyond compare. The most important reason however, is the quality of the people who work for Johnson Lexus. I have never felt pressured. The physical plant is clean and well kept. The personnel are all wonderful and treat you like you’re their friends. I would not hesitate in recommending them and I will continue to buy from them in the future. Mr. Johnson can be proud of his staff.

Corey Martin found the perfect ES-350, exactly what I was looking for. He assisted me in a warm and professional manner, and within less than a day everything was arranged. The car pictures wasn’t posted online as yet, but Corey took the initiative and sent me pictures inside the car interior as I am picky with the interior color. The paperwork went smoothly and fast, and Corey went the extra mile and placed a big red bow on top of the car in order for me to take pictures. Corey’s professionalism, friendliness and expert customer service is top notch! Great buying experience from the test drive to out of the door in a couple hours. Finally, Steve Parson, Delivery Specialist, took the time to explain the entire Car from top to bottom on how to operate all of the features before I drove off the lot. I highly recommend Corey to the management of Lexus as an example of what I expect from an employee at Johnson Lexus Dealership. Corey Martin is a fantastic Sales and Leasing Consultant! I love my car!

Lexus of Durham North Carolina was very personable and caring. Everyone took the time to answer all of my questions and to make sure I had a wonderful,Excellent experience. Mustafa, Bo And Jamie Perry were awesome! They were very patient and took the time out to make sure I was comfortable before leaving the dealership! I was referred By Donyelle Bryant…

I cannot recommend this dealership enough! I came in on a weeknight, about an hour before they were to close, expecting to be made to feel like that annoying customer that makes everyone stay late, but that was not the case at all! Everyone there was so kind and attentive. Ian was my sales consultant (I highly recommend him). When I came in I was very anxious; this was only my second car buying experience and my first time going in to it alone. He could tell I was on edge and made me feel at ease by explaining to me what my options were. He was very blunt and honest, which I greatly appreciate. He didn't sugar-coat or exclude any details, for the sake of the sale. I felt so good about the experience that I came in the next day to pick up my NX300 (she's a beauty). When I arrived they had my car waiting for me in their showroom with a big bow and a sign on it, congratulating me. They gave me an opportunity to take pictures and look at the car while they got the paperwork together. Steve gave me an in-depth overview of all the technology that the car is equipped with. Ed, the Finance Director, went over all the financial documents with me and did a great job at explaining everything I was signing off on. Overall, everyone there made me feel so comfortable. Both nights I had to come in at night, after I got off of work, and no one made me feel like a nuisance. I feel really good about my decision to switch over to Lexus and think I will be sticking with them for the foreseeable future.

This place is a disaster. Not so much the sales team they’re very good at their jobs. The service dept however tries to get out of any and all obligations their general mo is to act like you’re crazy until the warranty runs out and then agree there’s a problem when you have to pay for it yourself!

Wow!!! Great car buying experience. My husband and I were looking at purchasing a BMW from here even though we lived over an hour away. When calling to ask if the car was still available I was transferred to Chris Brust. He even held the keys for us to ensure the car wasn't sold before we got to look at it. When we arrived he had the car out front waiting on us. Chris was very patient and not once pressured us or hovered while making out decision. Garrett Brewer worked with us in financing and was very straightforward and helped us find the best rate for our vehicle. Both Chris and Garrett stayed well after closing on a Saturday without even a slight complaint to assist us with the purchasing of our new car. We were treated extraordinarily well and I am so pleased with the experience. Furthermore, they made the waiting fun! Couldn't recommend them enough. Doubt you will find any pushy car salesmen or finance officers here. Now a proud owner of a beautiful 228i! Thank you Chris & Garrett!! Nikki Luviano

Buying at the Johnson Lexus was a great experience! My husband and I bought several vehicles from different dealers over the years. However, all the dealerships we went and bought cars, Johnson Lexus is the best and the most pleasant place for buying a car. This time, I found the right sales person and an expert for car buying. That's Mr. Bob! Mr. Bob is knowledgeable about the car he sells, and he is outstanding sales person. As I contacted the place via online, he sent me a detailed break down price right away. I was quite impressed with Mr. Bob's willingness for listening from me when I sent a message or called him. Mr. Bob is like a long time friend, and I felt he honestly guided me to buy a new Lexus at Johnson Lexus. You don't see this kind of salesmanship any more!!! I was blessed to meet Mr. Bob! While we were at Mr. Bob's office, the manager came to greet to us, financial person prepared paper work while we were dealing other paper work. Lastly the technology specialist Mr. Steve guided with us how to use all new tech. in the car. So impressed, Mr. Steve! I am good to learn new technology in the car. Mr. Steve is an expert!! I am very happy that I found the Johnson Lexus in Durham, NC!!! Johnson Lexus has offered me the best price and the price actually beats all dealers around. It was worth it that we drove to Johnson Lexus from a distance to buy my new Lexus. Thank you, Mr. Bob! Thank you all of you helping me buy my new Lexus! Thank you, Mr. Steve! I may see you again to learn more about the new technology things in the car. Thank you to all of you guys at Johnson Lexus! Yes! I highly recommend Johnson Lexus for anyone who wants to buy a Lexus.

I have never had an experience like I did with Johnson Lexus. Johnson likes is treated me like family from day one. Brett ( our sales associate) was extremely patient, helpful and really went the extra mile for our car buying experience. I ended up buying a car as much for the dealership as for the brand and car itself. In talking with several other Lexus owners, every single one of them felt as I did about Johnson Lexus. The service, quality and resources are phenomenal and it has my highest recommendation!

Johnson Lexus was amazing, probably the best experience we have had buying a car. Our salesman was Jonathan. He is professional, patient and knowledgeable. He followed up with us which was perfect because we are busy people and his gentle yet patient reminders were useful. We determined the price over the phone and when we arrived, the numbers matched with no surprise price changes or hidden fees. We were in and out of the dealership quickly. It was such a good experience that we are considering a second Lexus.

Wonderful experience at Johnson Lexus. I bought from out of state and my salesman, Eryk Rippenhagen, went above and beyond to make everything as easy and straightforward as possible. The vehicle was exactly as described and the condition actually exceeded my expectations. Beautiful showroom and outstanding service.

Disappointed at the Parts department. Needed differential fluids for my 2016 IS350 and they told me it needs 6 quarts. Not sure if they're trying to upsale me or just new to the job. I then ask politely for them to double check the their service manual and they told me "you're doing the service, you should know how much it takes." Glad I didn't buy the 6 quarts from here because I only needed 2 quarts to get the job done. Definitely won't be visiting this place again.

My experience with the dealership is phenomenal each time I’m there! My consultant, Ms. Lacy is fabulous and the service is superb! I elected to wait during the service vice utilizing a loaner. The spaces are very quiet and peaceful; conducive to a relaxing or reading. I cannot conceive of a better place to maintain your car! I wholeheartedly recommend Ms. Lacy and Johnson Lexus of Durham.

Leo went above and beyond to make sure that our purchase was the best fit for us. Very friendly and personable experience and will definitely refer anyone who is looking to purchase any Lexus type vehicle from him. Thank you so much for our new car!

Our salesperson, Ian Edgington, was very patient with us as we test drove 5 cars and visited the dealership 3 times before buying a 2012 Rx 350. The entire purchasing experience was very smooth & relaxed. Would recommend Ian & Johnson Lexus to anyone looking for a vehicle.

The people at Johnson Lexus could not have been nicer. I got a great price right from the start. My car was ready and the paper work prepared when I arrived for pick up. So the process was quick and easy. The technology technician (something I really needed help with) was great and patient with me. Would buy a car there again!

Received an excellent experience in the purchase of a Lexus from the Johnson Lexus Team, special recognition to my sales agent Michael P. and finance manager Darius M. for outstanding service, thank you for everything!

I am writing about Mr. Timothy Carnes. I never met him nor did I buy a car from him., But the phone calls to and from him were handled quite professionally while I was looking for a Lexus. I bought a 2017 Lexus 2 days before Timothy called me that he got a 2018 Red Lexus in. Must say I wish it was he that I bought the car from. Timothy made me feel as if I bought it from him. Told me to come back to get service there or any other problems or concerns I may have. He is enthusiastic, personable and knowledgeable, I will see Timothy next time I trade this one in. What a joy to talk to.

Everyone was highly professional and no high pressure sales! They respected what I was looking for and did not steer me toward any other vehicle. Finance offered different warrant products but did not use high pressure sales tactics. The technical instructions were impeccable.

This was a great experience today with every person I came in contact with. My salesmen was Eryk (I spelled that right Eryk 😉) and he did an amazing job at reviewing various options, explaining the features, reviewing the differences in leasing versus buying, and was very attentive to every detail. Ed, The finance guy was great as well. I couldn’t think of one thing that could have improved my experience here today. I drove my new Lexus home and what a ride! Thanks to everyone there who helped in the process! It is definitely a team effort! Janet Carter

My salesman, Derrick Rhodes, was so professional in his support of my interest in purchasing a CPO 2018 RX 350L. He listened to my needs/desires and guided me toward a great buy. Most importantly, he was very patient. He allowed me to consider options prior to the sell. Everyone at Johnson Lexus makes you feel special. I look forward to my service experiences at Johnson Lexus.

The review: Shopping for a car has a bad reputation because, unfortunately, the majority of dealers and their representatives are more interested in themselves than doing what is right for the customer. If you want to have the complete opposite of that experience, you must reach out to Abdel at Johnson Lexus in Durham, NC. Abdel treated me like I would imagine he would want to be treated if he were shopping for a car. He was knowledgeable, professional, patient,and understanding. It was an absolute pleasure to meet him and have the opportunity to work with him. In the end, the GM couldn't recognize that I was actually offering value well over the actual asking price but it certainly was not for Abdel's lack of trying. The rest of the industry could learn a lot from him. Thank you, Abdel!

I will like to Express words of sincere Thanks to the Johnson Lexus sales team, especially Mr. Brandon Bennett for his professionalism and cordial working spirit as he assisted me with the purchase of my Lexus vehicle. Job well done Mr. Bennett. I appreciate your kindness and I pray God's Blessing upon you.

Johnson Lexus of Durham (specifically the used car sales arm) is the epitome of everything wrong with car dealerships and car sales. When we initially decided to go to the dealership, they prided themselves as being like "the Carmax of used car dealerships" in how they offered the best upfront price with no haggling and a seamless and non-pushy sales experience. However, in our experience, the exact opposite was the case. The sales staff were incredibly pushy, going as far as to corner us on the way out with a "What will make you take this car home today?" when we said that we were interested but wanted to sleep on it for the weekend. Furthermore, they wasted our time by initially stating that they didn't want to negotiate, then backtracking on that and saying that they were if it would get us to take the car home today, then backtracking again and saying they do not negotiate. If they weren't going to negotiate to begin with, they should have said that from the beginning and let us think about buying the car. Finally, after leaving the dealership obviously both not interested anymore in the vehicle we came to see and upset from our treatment at the dealership we received three phone calls (one of which left a several second voicemail where nothing was said) and several text messages. By contrast, we went the following weekend to purchase a car at Carmax and it was exactly as expected: no haggle, no pressure, and a great sales staff. Not once did we feel like the team was wasting our time. Thus, Johnson Lexus of Durham claims to be the Carmax of Used Cars but, by contrast, performs the exact pushy sales practices and beat-around-the-bush style tactics that pushes people to Carmax in the first place. If you're looking to buy a used car, I highly recommend that you look elsewhere.

Buying a car is typically a fairly stressful and aggravating process. That was not the case at Johnston Lexus of Durham. All of the staff were extremely friendly and helpful. I worked with Brandon during the sales process and he was very knowledgeable and helpful about answering any questions about the car I went to see and through out the sales process. 5 out of 5 in every aspect of the process.

First rate customer service. From the initial greeting, top notch salesman, finance consultant and tech guru. Everything made easy and effortless. The outstanding customer experience and service is why I purchased another Lexus RX 350. No other car dealer compares!

My experience began working with Nick the general manager. He was very customer oriented, knowledgeable, and helpful throughout the entire process. From finding the right vehicle to paperwork, delivery and post sale assistance. I also worked with the finance manager and technical guy to get everything set up and it was a a very smooth and friendly transaction. I’ve dealt with many dealers from Nissan, Acura, a local Lexus dealer and now Johnson. None of them compare to the service I have received. Their honesty is refreshing. I would recommend them to anyone. I live in a different state and still went to them to buy bc my father has purchased numerous vehicles fro them. A+ all around.

Great Customer Service. I had a 7:30 appointment today; greeted with smiles from staff. I dropped my car off to get serviced to my air bag due to a recall on it, I was given a loaner vehicle to complete my errands in between time. My vehicle was finished before estimated given time. Picked up my baby nicely washed ready to go. Thanks Jennifer Huff and staff. Keep up the amazing work.