Jeremy Brock NMLS ID 1170125 - Branch Manager / Senior Mortgage Advisor W Grandridge Blvd, Kennewick

I found Jeremy through a first time home buyer class. He made the process of buying my first home effortless and stress free. The process was so enjoyable, that I ended up going through Jeremy again to refinance my home. A process that I thought would be stressful and cumbersome, Jeremy once again made look easy. Jeremy goes above and beyond for his clients. There is a transparency to the process I was not expecting. He helped me learn without being overwhelming and instilled complete confidence in myself to make the decisions right for me. Jeremy will always by my first choice for mortgage funding and my #1 recommendation.

Nothing but great things to say! Jeremy was awesome about answering my questions and addressing my concerns. As a first time home buyer I needed reassurance and guidance throughout the process. After a six month journey with my new construction home, I am finally settling in. Even after closing I received a call checking in, a very much appreciated small gesture.

Been dealing with Jeremy for the past 3 years and hes helped us with everything we’ve needed and has answered any questions we’ve had. OnQ and Jeremy have made the home purchase/refinance a very simple process! He’s been a great financial advisor and friend!

I am not sure what happened. I provided the requested documents in order to pre-qualify for a home loan. I was told it was processing. My Realitor reached out to Jeremy and he told her that he would email a copy of the pre-approval to her and she would have it next day. That was in January. March and it still hasn't arrived. It's like he or I just fell off the face of the planet from the other. Last communication I had from him was an automated email saying "Haven't heard from you in a while" which was dated for the week after promised documents were not delivered to my Realitor. I responded to this email asking for what was pending me since the last update I had was he was processing my application, and then never heard back. Not sure if I was a low priority because my income wasn't high enough or what. But in the time I've waited for follow up from my Janaury email, I've already found a new loan person, found a house, and am scheduled close in April. The person that told me to work with Jeremy has apologized seven times. A note, this is a 2* rating instead of 1* because Jeremy did provide me some useful information when I first spoke with him. This information helped me better understand what to look for in my next conversation with a Loan Agent.

I have tried for two days to get in touch with someone in this office about a “unique situation” I have. No one answers the phone or has called back. Don't be fooled by the commercial.

As a real estate agent working alongside Jeremy was a great experience. I really enjoyed the follow-up along the way throughout the process. With Covid-19 much more of the process is automated and I found that the email communication was very straight forward and easy to navigate. My clients were so happy to close on their new home on-time and so smoothly. Thanks Jeremy!

Our experience was Excellent from start to finish. The whole process seemed effortless. This is my first home purchase and I have heard stories on the process dragging on. I felt everything went quickly and smoothly compared to people I know. Any of my questions were always answered quickly and efficiently. Even if I called 4 times a day. I would recommend working with Jeremy to anyone.

Had great service was there for every question and every step of the way. Made everything go smoothly. Jeremy Brock was very professional and a great help. He answered every question and made the process go smoothly and with out stress or problems. The communication and help through every step of this process was 100%. Would recommend Jeremy and OnQ financial to anyone. Thank you for all your help.

Jermey Brock is the guy you want to deal when With when your trying to buy a house this guy will go the extra mile for you.! Good Job Jermey thanks for all your hard work really made it easy for me thanks buddy will do more Buisnes soon thanks again.!

Although eventually my refinance got completed, I cannot express how frustrating and disappointing this process was. Never once were numbers correct and it's weeks post closure and I am still waiting on my money. Communication failures at every turn. Stick with going through your bank instead.