InTouch Credit Union-MK W Eldorado Pkwy, Mckinney

After a HORRIBLE experience I recently had with a Credit Union in Oklahoma, I was quite gun-shy about working with any Credit Union on anything. However, our financial advisor encouraged me to seek out a Credit Union to replace a loan I took out on a newer vehicle in order to get a better interest rate. In Touch Credit Union is literally around the corner from us so I called. The rate was almost a full point lower than what I had and everyone from the initial call to the loan closing was fantastic to work with. I want to commend Amir, Paige and Sarah for their friendly, professional demeanor in working with me. Barry

Poor customer service. I have been going to this location for a few years and every time I have to go inside the bank, I leave feeling rushed and unwelcomed. It's rare when I have to go inside the bank (I usually talk to a teller in the drive through - I never have a problem with them probably because they are not at this location). My mom and I have been members for over ten years but are contemplating changing to a different credit union. Their website has too many updates/errors, the customer service in the bank is poor, and the communication is lacking with this credit union entirely. It's a hassle going here when it should be convenient.

Third time in a week this credit union (Mckinney) has given me the run around. I made an appointment for a shared branch transaction and was notifed system was down across all its credit unions. Gave them another try and managed to complete a transaction on a separate date. I was told no appointment was needed next time. To cover my bases I made an appointment and recieved yet another call stating SYSTEM is down for SHARED branching. I will be calling SSFCU in San Antonio to get this InTouch credit union OFF their list. As a veteran this is a MAJOR inconvenience for me. I will be taking my business transactions and wallet elsewhere. Prestige Credit Union was HIGHLY recommended to me!! HOOAH!

Terri was an absolute delight. Witty and more helpful than I can thank her for. With her help I’m now adding to an old savings account with big plans ahead. Malcolm, on the virtual ATM, was awesome and pleasant to talk to as he walked me through the process. This location’s cleanliness was of obvious importance which made the whole visit comfortable. Will be recommending to friends and family.

I've been with InTouch Credit Union for 5 years now and I really like this credit union. They seem to be very friendly and are always willing to help out when you need something. I purchased a new vehicle and they gave me a really good rate for my loan. They also offer credit card and other lines of credit for you to use. I have read some of the other reviews and I've never experianced some of the things others have exprianced. They have always been super nice, friendly, and very helpful when I've been inside the branch.

Had an excellent experience with Proa, she helped me open a new account and apply for refinancing, everything went very smooth and they did a lot to get me in the same day for an appointment. Cindy also was very helpful to get me in.

Just wow! From the moment I applied for my new business account Neha has helped me every step of the way ! From what I needed, to where to submit everything!!! She never left me hanging! Very professional and amazing customer service! Couldn’t have done this without her! Thank you Thank you Thank you Neha!!! All though everyone at this branch are just as nice, but Neha did more for me then any other banks has ever done! Thank you again! Go see her, you won’t be disappointed!!! ⭐️⭐️⭐️⭐️⭐️

One of the most horrific and traumatic experiences of my life courtesy of Oscar at InTouch credit union! I went in looking to draw $1200 from my savings account and he asked to speak with my husband. I told him that I’m not married and he asked to speak with my father. I informed him that I am a grown woman who can withdraw my own money from my own account and he told me that a “new era of phallic supremacy” was being ushered in and got very aggressive with me. I demanded to speak with a manager and he threatened to “let the dog loose” on me. He then started growling and snarling at me and I was so scared I literally ran for my life! And worst of all he FOLLOWED ME OUTSIDE howling and snarling like an animal. Luckily I got in my car and on El Dorado before he could catch up to me. I’m considering filing a police report. It was so traumatic and I was shaking for hours.

I am not much of a fan of living reviews, but this time is worth it! My husband and I went on Saturday 12/19 to the office at Eldorado, McKinney to do a name change & refinance our vehicle. Although we did not have an appointment, we were welcomed and friendly introduced to the Supervisor and then to Terri. Terri took care of our need in a very friendly, polite manner. We are very, very thankful for her help! This girl is amazing!...We were impressed by the over all Customer Service. Keep up the good work!

Terri was absolutely amazing! Professionalism exudes from her being along w/ a joke here and there! she kept me laughing and I was still in and out within the hour. She was knowledgeable about every question that I had and provided addt'l resources for my future! I'd recommend her services to anyone whether it's opening a new checking/saving acct, loan services, credit counseling, she's your one stop shop or could point you in the right direction!

Went to this branch for an auto loan. Employees are very knowledgeable and helpful. Really made me feel like they wanted to earn my business. I have recommended this branch to several of my friends and family. I will be moving my banking relationship from another institution to this location. Very organized and amazing customer service. Everyone was very friendly at this location! A+ thank you intouch Eldorado branch keep up the good work!

Terri Dedmon, with the McKinney branch, is absolutely amazing! She is not only professional, but extremely insightful regarding account options and best solutions for your individual financial needs. She was delightful to work with and answered every call or email quickly. I had to go by the branch to tie up some loose ends, and by the time I left, I felt like a part of the ITCU family. She is a rare gem!

Great Staff, always friendly when I come in and has helped me when I needed help with anything. They even helped me open new accounts for my daughters with no problems. Thank you.