Interest Smart Home Loans Plaza Pointe Dr, Laguna Hills

We had a great experience with Mr. Paul Kim through the refinance process. He was extremely attentive and responsive during the whole process. I was so happy with his service I referred him to my colleague at work as well as my parents. We all went through the process together and Paul made sure to update us in a timely manner. It’s hard to find such great customer service-thank you Paul for all the hard work to get our refinance completed this month. If you are looking to refinance, call Paul-you won’t be disappointed.

Interest Smart Home Loans & Andrew made our refinance process so easy and convenient. Andrew fully explained the details of the loan process and we were able to scan all the documents he needed to him. He communicated with us almost daily until the entire thing was complete! I would recommend them to anyone with mortgage needs that is looking for quality service.

We were extremely happy with the excellent customer service from Interest Smart. He responded almost immediately to all questions via text/phone and kept us abreast of the loan progress. They even went above and beyond to resolve some title issues from a previous lender. Interest Smart were able to get us an interest rate below the other lenders that we checked with. We highly recommend Interest Smart for your loan/refinancing needs.

Andrew Christie at Interest Smart Loans is awesome. He was cool and easy to work with. He got us the lowest rate on planet earth. (Believe me, I shopped around.) I would not hesitate to recommend Interest Smart Loans to my friends and family. In fact, I already have. Great guy. Solid business.

Communication with interest smart home was hard. The loan officer mixed up my case with other cases and asked for documents for other properties creating confusion. She was very slow to respond to any emails and her communication was not very clear. The auto generated messages get sent out via emails and text messages after certain mile stones but they did not match with the actual status of the case which got me freaked out sometimes and got me very confused. My realtor was blocked on the phone and they did not communicate with her after some heated communication due to closing date being delayed. I had to do all the communication myself and keep asking for the status update which was a battle. The closing date was delayed over a week and we weren’t given the exact closing date until a few days before the date. They blamed on the underwriter for the delay but what made it difficult for us was not the delay itself but unclear communication on the progress and we had to keep extend our moving truck rentals and hotel stays. Lastly, what made me unhappy was that my wife was told on the phone by Jared that “his patient level was very low with us and we could find other bank” when she asked him about the buy down points that we were not aware of, which we had signed on early in the process unknowingly. We couldn’t afford to loose our earnest money and it was too late to change the lender so we closed with them. But we weren’t too fortunate with their level of service. It is very uncomfortable for me to leave this review since they would know who I am but I hope this honest feedback help them improve their service.

Great doing business with Brain got me a great Refinance on my home thanks Brain, so with you need a home loan or a Refinance go see Brain K at interest smart you'll be glad you did !!!!

We started working with Justin at Interest Smart after our previous lender was not responsive to our request to refinance (they stated that Covid was causing delays on refinancing and could not get to our application right away). Justin went above and beyond (multiple times) during Covid to ensure that the process was as seamless as could be for us during these trying times. The process of refinancing was very smooth overall (despite any complications due to the current pandemic) and we are very satisfied with our loan terms. I highly recommend working with them for your home loan needs!

I just wanted to say thank you to Jared, Allyson and the rest of the team! I was in contact with half a dozen mortgage lenders and Interest Smart loans gave me the best interest rate with tremendous service. Even the title company was very surprised by my interest rate. They communicated on a regular basis with the status of my loan. I highly recommend Interest Smart Home Loans for any of your mortgage needs.

We just closed our new home refinancing mortgage! We would like to thank our loan officer, Julio Espinoza for helping us out. The process went smoothly and efficient. Julio's team effort is commendable. Julio is so helpful in answering our questions and queries and in walking us through the process. We highly recommend!

Julio was AMAZING and so was Scott!!!! My refinance went smoothly and Julio was there to explain everything to me in details. He was readily available every time I called him to ask questions. He responded quickly every time I called, texted, or emailed. I’m very pleased with the Customer Service that I was provided. I will definitely refer all my friends and family to him. I really appreciate you for making my refinance possible when NO-ONE else was able to help me. You guys made the Impossible, POSSIBLE... Thanks Again!!!