Intercontinental Capital Group Broadhollow Rd, Melville

So, we refinanced our home in order to save money (lower payment and interest rate) and pay off creditors. This was at the height of the pandemic, and I was forced to give up a sizable portion of my income. Daniel assured us this was a good time and got us a very competitive loan rate. All cost estimates and timeframe were accurate. Daniel and his team were very knowledgeable about all aspects and if he did not know something he would get the answer. Payments were as promised, and this was one less worry for my wife and me. I would definitely do business with Daniel and ICG again and would certainly recommend to anyone looking to finance or refinance! Great Job Thank You!

Kara Read was top notch from beginning to end! She was very detailed and communicated in a very timely manner. I was very impressed with her knowledge and ability to get things done! I would highly recommend her to handle all mortgage needs!

Julio is a dedicated professional. He is an excellent communicator and was always available for questions. He worked really hard for us and never swayed in his determination to get our house closed. Would gladly recommend his to anyone!

ICG is an absolute scam. My wife initially worked with Jonathan Evans for refinancing our home in October. It took 4 months for Jonathan to submit paperwork and throughout those 4 months he constantly ignored my phone calls. The loan was finally sent over to underwriting where I received an approval letter. Then - no one called, no one picked up our calls - they completely ghosted us for another month. I then finally got a hold of Jonathan's manager, Michael Cabales. He was initially nice and apologized for the nonsense that went on. I resubmitted paperwork and he told me he would get it approved by underwriting to get me a rate (not to mention, they obviously couldn't give me the rate I was approved for 4 month prior). Michael has now ghosted me, never picking up my calls or calling me about my approval. If you read the other reviews, this happens to a lot of people who work with them. My advice - stay far, far away.

Started my refinance with ICG. My loans processor changed every week. We did have a family emergency happen in the middle of the process, twice, where I was unsure of continuing with the refinance. But my loans person changing repeatedly really discouraged me so I chose to change to a different company, my current lender, and go that route for my refinance. I had already had an appraisal done through ICG. I have now been calling for over a month to request that my appraisal be transferred to the other lender. The current lender is no longer willing to wait so I’m forced to pay for another appraisal. Not that this is relevant to my loan situation but my transmission went out in my truck during all of this & as soon as I got it back my engine blew. I could really use the $500 that I’m going to have to pay for ANOTHER appraisal. I’m just having a hard time understanding why they can’t just transfer the appraisal. I’ve been calling every few days for a month now.

I highly recommend Bernadette. She was professional and supportive all the way. She provides moral support and she cares and fights for her clients. She made the process smooth. Thanks so much for all your help.

Emily Valentin is a terrific loan officer. She is very knowledgeable and guides you every step of the way. She communicates regularly and my my dream of homeownership a reality.

Christine was awesome, she answered every question and took the time to tend to all of our needs. She worked her magic and made sure the Mortgage payments were the amount we needed them to be

My husband and I started the process over a month ago and we keep getting the runaround. There has been a change in staff, turnover, then they start to request things that were already provided. We have credit scores over 800, substantial savings and.cash and other investments and still today need more info.

Danielle Mallon is and always will be our agent. She was absolutely outstanding. Danielle was very clear to communicate and always had our interests at heart. We’ve purchased many properties commercial and personal and have never had someone like her. We will always reach out to her for our banking needs now.

Avoid this business at all costs. Their process took a simple primary mortgage re-fi and dragged it out over FOUR MONTHS with endless “just a few more documents and we’ll be done” again and again and again. I thought doing it all over the phone/via email would be quick and easy - it was neither. Poor communication from the processors and an insane underwriter department make this mortgager not worth even considering. I’d give them ZERO stars if I could.

My banker was exceptional and always accessible to answer questions. As a new home owner we came into this process knowing nothing. She was so knowledgeable and even before we were ready, she gave us the guidelines to be ready for the process. Everything went smoothly and I recommend them for their efficiency, knowing that they’re working towards the best results and in your best interests.

Watch out for this place. Our loan officer Jeffrey Hopkins didn't work in the correct escrow payment to our loan (either on purpose to dupe us into thinking it was a better deal than it was or because of negligence) so now we actually owe money back to the bank. I would warn others against doing business with Jeffrey or Intercontinental Capital Group.

ICG is my preferred lender of choice. Big part of it - my relationship with the loan officer Richard Byllott who represents ICG well and does what's necessary to have a competitive deal closed on time.

It was a very long wait, but it's all worth it. Our loan officer Christian Dennis worked very hard communicating, updating us and following-up with our loan to make sure all required documents are completed and that we closed as soon as everything were all put together. It took 5 months and he explained the delays and we fully understand. Trust him, he will surely help you. I also appreciates the help of the team. Overall, we are happy.

Jing and her team get the job done. The process was super simple and we closed with any issues. Great experience and great people!

I’ve been working on refinancing home since July 2021, my broker has been trying to answer all my question. There has been several delay, once again due to a very low appraisal of my home done by a third party that was hired. His appraisal came in $125,000 or more, less then my house is valued at. Now they are telling me they are trying to negotiate with the appraisal company to accept another appraisal that was done by another bank less then a month before ICS home appraisal came up with. Feeling very frustrated with all the delays. I was suppose to close in August then September and now here we are in October without a closing. Every few days I hear give us more time. I ask if all my documents are all still good? My agent says he’s is working hard to closed it for both of us. Any help please send. If anyone has any way of helping to finish this loan please step in and help this is been going on way too long. Still no closing date.

I refinanced my mortgage. It was the most efficient process I have ever been involved in. My mortgage loan officer was knowledgeable and explained all the options available. I would highly recommend this company.

I should have read these reviews before I started this process. There’s no way this place can be legit. Everything started out great and now I’ve been left with silence. I’m so upset and can’t get ahold of anyone. Now I have to start this process all over again with another company. I wish I could give them ZERO stars.

Our mortgage loan originator Carol and her assistant Sonia along with other parties involved made my very stressful experience worth it. Carol was always 10 steps ahead resolving any issues that occurred. She is a people person and is very easy to work with. Thanks to her we were able to close on a first home yesterday.

The service that we received from ICG was Excellent in every aspect of the services that they provide. We highly recommend them for all to use in obtaining a mortgage.

It was a difficult loan to process from start to finish, but Jason Mulzoff, Katherine Soultanis and Magali Varela held my hand through the whole process. It was a long road but we closed with confidence. 10 stars highly recommend Jason and ICG for a mortgage.

He is very professional and helped us in the process from the beginning to the end, thank you for making our dream of buying the house come true.

Jing Ren and May Reyes are the Wonder Team! Not only was my refinance process smooth; it was without complication and the expected anxiety one would anticipate! I highly recommend them! They held my hand through every step of the process and completed my refinance in a time frame that worked well for me.

Brian has made the refinance of one home, and the purchase of another, so stress free. He's accommodating and extremely understanding. I highly recommend him and ICG for your home purchasing and refinance needs

I'm not going to say that ICG is a full scam but it became clear, after waiting for over 5 months for them to process my refinance, that they were not going to be able to close my loan. Do not waste your time with them! They had to run my credit twice, pay to extend my rate lock and recertify my home appraisal because those items expired before ICG could get their documentation together.

ICG Was A Wonderful Company To Process Our Refinance On Our Home. Jason, Rebecca and the entire team were so professional. We would definitely use ICG again in the future.

I absolutely had the BEST experience!! Melanie Blake and Michelle Huff are an amazing team! They helped make my refinance an easy transaction and I was extremely happy in the end. They both took the time to address any concerns I had a long the way and I truly appreciate that! I would highly recommend them!!!

Mr. Gore was very friendly and professional. He did a great job keeping us up to date with the status of our home refinance. Any questions we had were answered quickly and without hesitation. I highly recommend Mr. Gore and his team for all your financing/refinancing home needs.

Steve Pinello, Armando Frazier and Luis Lopez went above and beyond for our mortgage. Great team and great experience. I would highly recommend this company took a nerve wracking experience and got the job done!!

Only reason I’m giving four stars is because when you talk with them they throw a lot at you. You also have to deal with multiple people and it gets confusing at first. However, they are patient with you. Sometimes I need reminded to do things. They send emails and will text with you all the way up to you getting all the info they need to get the loan approved. Everyone I spoke with and emailed with was very friendly and they do make it easy for you. They don’t nag you about getting your info over to them they send daily reminders and are very understanding if you’re busy. All in all I’d say it was a very stress free operation. Everything went smooth and easy.

I tried to refinance with this company for over a month and the only thing that was good was they locked me in at 2.71 percentage but unfortunately nothing else panned out from the high House appraisal fee which was over 600 dollars and then the appraisal came in lower than expected, to the debt that they were going to pay off that didn't happen, to trying to get me to pay for different flood insurance. I Went to Rocket mortgage and they basically got everything done in 1 day 😃

Gave easy to understand instructions. Had great support staff from Bobby Stewart to Diane Fuscetti that walked me through each step. Quick turnaround on mortgage processing. Website had use friendly interface to review and sign documents.

Erik Arroyo made the difficulty of applying for and getting a mortgage so easy starting with a detailed overview of the mortgage process. He talked us through every step, promptly and courteously. Without him, I would have never knew where to start in our search for a home. Thank you, Erik and ICG!

We were looking to refi our mortgage to get a fixed rate. Danielle Mallon of IGC was our loan officer. She works out of New York office and we were skeptical about doing an out of State transaction. Danielle prove to be a person anyone would be proud to have as their loan officer. She is professional, proficient, has exceptional customer service skills, and is a person of integrity. She stayed in communication with us being intentional about keeping in communication and taking care of all our concerns with researched explanations to our questions, with detailed and clear instructions. As a representative of ICG, we would recommend ICG and Danielle Mallon to anyone looking for a mortgage or refinance. Her and her team worked together to give us an experience we will never forget. Our transaction was completed in a timely manner and we are grateful for ICG for being a company involved in the process. Antonio, Deborah, and Christopher M.

This has been a terrible experience overall. It is now March. We've been working with this company since before Christmas to refinance our home. The "man" we've been dealing with - ALEX FURTADO has been pretty unprofessional in my opinion, texting, taking forever to get back to us or rushing certain things so that he could leave early for the day. Just recently I called Alex with a question and he went on to tell me that the entire branch he worked in was being shut down and that the entire staff was going to a different company. He proceeded to bad mouth the company and co workers. This immediately raised red flags for me, even though I've had a weird feeling about this situation the whole time. A couple of nights ago, my husband reached out to Alex with a question and was told that he was no longer handling it, but that we should receive a call or some kind of contact from the person taking over. We haven't heard from anyone. Today I sat down and have called 10 different numbers - that company and any other number I can find in our paperwork. Some ring and cut off, others have a voice-mail but haven't called back. I've given up. I sent an email, hopefully someone will see it or this review. We are done. Please research companies or go with someone trusted, don't make the mistake we did.

Despite the fits and starts with my old mortgage company, the team at ICG worked tirelessly to get the refi completed. They worked through several options to get me the most funds available on the house so that I can do much needed repairs.

Working with Danielle Mallon was a fantastic experience. She is so knowledgable and kind. Her responses were quick and thorough, always making us feel heard and safe!

Intercontinental Capital Group is the best company to use for your home buying process if you want a headache free and straight forward experience. Jason Kubat was the best. He was with me from start to finish. He is very professional, honest and will tell you the facts just how it is so you don’t feel blind sighted. I never felt neglected or in the dark during this process. Providing documents was easy on the web site and someone will always get back to you right away. Their communication skills are great. Everyone is professional and respectful. Thank you so much.

Our mortgage loan officer, Ngoc Lee was fantastic! She was friendly, knowledgeable and efficient. She took the time to explain the process and what was needed from my husband and I and responded very promptly. She also checked-in and kept us informed throughout things as well. She made everything so convenient and easy, I felt very catered to.

I just loved the service I received from this company. They were always in contact with us, they walked us through every phase of this process. I was able to call Mike any hour of the day. I just loved the customer service, that's important to me. They treat you like family, I would just like to thank you for your honesty and integrity. Thank you for being trust worthy in a world where people are so dishonest. I will pray that this company continues move forward and be successful. You guys ROCK!!!!!

Joe and his team did an excellent job reviewing my situation and getting me the best results possible! Joe made the entire process very easy for me and everything happened quickly and efficiently. This team is on their A-game! I’m very happy with my results and would highly recommend working with them!

Carol Satizabal Mortgage Loan Originator Is amazing and I will recommend her to any and everyone, she knows what she is doing. 10/10 (the best)

We started a refinance with this company last January. We paid $650 for an appraisal. We were sent a commitment letter in March but our closing didn’t happened. They said there was a title issue. In June our loan processor told us that she didn’t know if or when our loan could be completed. We asked to speak with a manager who only responded to us after I wrote a google review about our experience. The manager sorted out the title issue within days but told us our credit report had expired. We agreed to have another report done, a few weeks later we were told our appraisal had expired, the loan officer said that they would only cover the cost of a new appraisal if I deleted my negative google review about the company. Once again we agreed in hopes that our loan would get closed. It is now the end of July, we have decided to withdraw our application with this company. The is no compensating us for our lost time but we did send a email requesting reimbursement for our financial loss but we haven’t received a response. I hope that other people don’t end up in this situation, go with a reputable company even if the interest rate is higher.

This has been the worst experience. My refinance went into processing on 3/29/2021. This is now 8/24/2021. It is a few days shy of 5 MONTHS!! Credit reports have to be run again because they have expired. Paperwork you have already sent needs resent. Paperwork they should have requested in the first month is being asked for in the 4 month. Underwriting is saying student loan needs paid first, ummmm this is part of the reason for the refinance. Please spare yourself 5 months of time and go with another mortgage company. I am so frustrated that I trusted them and they have done nothing but waste 5 months of my life. I spent $700 on an appraisal. Other reviews I have read said the interest rate went up before closing. So, in the off chance mine even makes it to closing, I am expecting my rate will have gone up too. My loan officer just left the company because of these ongoing issues within the company. Now I feel like I am starting all over again. This is very very frustrating. I will say they lost a good loan officer because of their incompetence. Please stop wasting people’s time and money. I have read many reviews with the same issues. Why do you comment on the reviews and tell customers to email you with their complaints? The review is the complaint. Why don’t you reach out to the customer and see what you can do for them? The bottom line is you just don’t care. I will be filing a complaint with the Better Business Bureau.

Refinanced My mortgage with Richard Polanco and ICG. Very satisfied with the whole experience. It is great to have a local contact in the community that you can meet and work with in person. My first mortgage was with Chase. Absolutely horrible experience. I would never go with them or one of the big banks again.

I can’t say enough good things about Rich Byllott and his team. Excellent communication, timely information, and always had time to answer my questions . Every time I called I was treated like I was the top priority for their business. Rich and his team took great care of me. I would Highly recommend ICG for your mortgage needs.

I spoke to several loan officers at several banks before speaking to Danielle Mallon at ICG. But I knew right away she put her clients first. She didn't simply send me a link to fill out an application. She supported me and was an advocate throughout the process. Since I'm retired and no longer have a W2 the loan process could have been very difficult. But her support and intervention made all the difference. As a former project manager I know the importance of ongoing and meaningful communication. Danielle was great at keeping me informed every step of the way. I could not be more satisfied.

This is the second time I chose ICG for my mortgage refinance based on my first refinance experience many years ago (they had a different name back then). I worked with Loan Officer Ryan Spanich, his assistant Brianna Truesdale , Loan Processor Deanna Cammarata, and my first contact person Jeanny Bryant. They have been very helpful, responsive and kept me in the loop of my refinancing progress. I feel ICG business trustworthy and its process streamlined. I couldn't be more happy with my refinancing experience with Ryan and his team. I would highly recommend ICG for mortgage refinance.

What a great company to work with. Very understanding and prompt responses to any question I had. I'm not a computer guy but these guys made the process easy for electronic signings and papers back and forth. Would definately recommend to friends and family. In the future if I need to do business again these are the guys I'm calling.

My refinance with ICG has been a nightmare and now I’m stuck with them due to rate increases. It has taken 4 month, at least 3 changes and a frustrating lack to of communication from everyone involved. I recommend you look elsewhere for your refinance needs. Nothing about this process has been smooth and the company has lost me roughly $2000 in possible savings had the process taken an appropriate amount of time. Also after repeated requests to talk to a supervisor, one has yet to pick up a phone or call me back. I really have nothing good to say about this company.

Great Service. I am a satisfied customer. My loan officer Ashok Tecksingani and loan processor Tanique Munroe were extremely helpful throughout the entire process. I would definitely recommend this company to my friends and family members or anyone who is interested in getting a mortgage/bank loan.

Do not do business with this company. Below details my experience and I sent this over a month ago with still zero response. They pulled my credit three tines and I have spent $650 dollars and I received zero response from Dalen Jackson. I did not hear from anyone for over a month regarding this refi. In fact the last email I received was on Aug 12th where I was told not to make my August payment as we were definitely closing. I also have emails stating we would be closing in June and July. Instead what has happened is you guys have pulled my credit twice and now are telling me you need to pull third time which will lower my score again. You have also requested expedited payoff quotes on 6/7, 7/19, 8/4 and 8/31 costing me $100 in addition to the $550 I paid for the appraisal all the way back in March. So I am out of pocket $650 so far and have zero confidence in ICG. Resend these "favorable loan terms" so I can make a decision on how I will proceed which possibilities include turning this over to my attorney to deal with CFPB and HUD.

Christopher Fiacco has been in the business for close to 20 years. His experience,combined with his knowledge of the banking system, makes him incomparable to most brokers. I’ve done business with him on several occasions including one purchase and two refinances. In every instance the information I received was quality, accurate, and most importantly HONEST. He completely simplified the refinance process, and answered any concern I had regarding each loan directly. I’ve already referred several friends, and I’ve received nothing but positive feedback. They’ve told me that he made the experience much easier than most bankers, was very informative, and also never felt pressured to make any hasty decisions.

Started the loan process (refinance my mortgage for lower rate) in April, it was a good start, until I found out my loan officer quit her job. I was assigned new officers whom I got 1 email and phone call. Then never heard from him again. A new guy was assigned again and then out of the picture again and latest one another female loan officer who just told me that due to some circumstances this might not work. First of all April,after submitting everything they ask for, they gave me closing date in May. Then get my house appraisal out of pocket for almost $600. And then they reach out to my Home Insurance to include their company name on it. Now looking at closing by end of June. And now July it will not go through. Very disappointed and frustrated how this turned out. Also just thinking that my house is actually worth more of the loan amount. My precious time of waiting for update and continues follow up was a waste. Please next time just be upfront. Don’t drag people’s time and energy. There’s a lot of financial groups that can make this happen. Will never recommend this experience…😖😫😩

Intercontinental Capital Group is an establishment committed to helping their clients through the mortgage application process. I had the pleasure of having an excellent loan team that consisted of Steven Bertone, Richard Vargas, and Zachary Stevans. Communication is key in any relationship and they are great at communicating. They were always available when I had questions and my questions were answered promptly. Zach seems to live in his inbox because 99% of my emails were answered within five minutes of him receiving my email. Don't hesitate to use this bank for your mortgage needs. You won't be disappointed!

The refinance process with Emily was a pleasant experience. Emily made the refinance process easy to understand, explained the available options and responded promptly to all inquiries throughout the entire process. We managed to complete the closing process sooner than originally expected, and the closing costs were consistent with the estimate. Emily treated me like a person instead of a number. I recommend her to family, friends, and anyone else looking to refinance.

So when the company tells you that you are approved and now can't even get a closing done. Really waste of my time with them. Should have stayed with current bank. Sounds like two guys working out of a basement. There service is not good.

One of the worst experiences I have ever had in dealing with a bank. Do yourself a favor and find another mortgage company or bank to handle a refinance or home purchase. I have been trying since April to refinance w/ this lender but I have been ignored, redirected, put to task for more documents, and basically lied to for months. Not to mention I have had to pay for appraisals and processing fees, and still the refinance never came through. There is zero communication if you don't hunt them down. I don't wish the experience I have had on my worst enemy. Not sure how this company is legit.

I was contacted by ICG after going through the Costco Mortgage program. Initially it seemed the loan officer was responsive, but once I paid for the appraisal on my home, it all went down hill. The loan officer had the loan processor being the point of contact for everything, and she was very unhelpful and unresponsive. It took several times before finally getting any response from her on multiple occassions. I even tried to call a few times and her contact number must have not been turned on because it beeped and automatically disconnected. I have since closed and even that was a disaster with little to no communication or confirmation of any information that I needed before the notary arrived. Since the closing I have received several pieces of mail that say "final notice" yet when I contact my loan officer and processor they have no answers for me, just say we'll get back to you and I hear nothing back. I have tried calling the number on the letter and their website and was unable to reach a person, as it said the loan number I entered (which was on the letter) didn't exist. At this point I am unsure if I actually went with a legitimate company. This has been beyond frustrating and I encourage all people to avoid ICG.