Industrial Credit Union Northwest Ave, Bellingham

I have never had a good experience with ICU in any instance - but especially the NW branch. Doing any sort of business there is beyond difficult. Anything you do ANYWHERE at any other credit unions, even not being a member, is easier that doing ANYTHING through ICU. They are the epitome of “rules” not “help”. Customer service should really be #1 and hasnt since I NOW have had enough 10 years later.

I have been a member for over 12 years. 4 years ago they turned me down for a car payment and I had to buy my car through a different credit union. I have never missed 1 payment or been late. A couple of months ago I went to them for a home loan. Although my credit is over 800 and my husband is a disabled vet who has a great income ( mine isn’t too shabby either) they barely gave us 5 minutes of their time. But another credit union was all too happy to get us financing. What do I need with this lousy institution?

I have been banking here since the early nineties. I highly recommend ICU over any other bank especially over WECU. However the customer service at the Northwest branch has gone way down hill. Go to any other branch and you will be happy. I recommend State street, half the size but twice the tellers.

Bad. Archaic and no ability for atm deposits. Not a bank for convenience at all. They use pop to send money but most banks use zelle. Asked for mobile banking deposits twice and still no customer service follow up. Its been over 3 months now. Done with this terrible experience.

Great people, great service, and have great hours. There are many locations around Whatcom County so they are incredibly convenient. Banked with them for as long as I can remember and have been very happy.

Talked to a woman named Amy.. very stuck up, rude individual. Wasn’t professional at all. Seems like she takes “Vacation” way to much instead of doing her job duties. Bosses her employees around without actually helping them out. Idk... I’ve been a business owner for over ten years and this sort of work ethic spent sit right with me. Other then that great credit Union and wonderful employees they have there! Highly recommend them to anyone. Just don’t deal with Amy

I like this credit union. Nothing fancy with great rates like we want them

I have been a member for years and now live out of state and they still take great care of us either by phone or on the website or even the app. I’m very happy with the credit union and don’t foresee changing

Love love LOVE this place. Truly free checking plus all the other services any commercial bank offers at half the costs. As an account holder I'm a shareholder. So, me (and thousands others) own this credit union.

This is a great bank filled friendly smiling employees. I have been in nearly every branch and get the same cheerful welcome.