Imperial Toyota Fortune Blvd, Milford

I stopped by on a weekday to look at potential cars and ended up leaving in a brand new car just hours later! Matt Auger was super easy to work with! He was straight forward and transparent while negotiating the deal. He has been very pleasant and communicative the entire process which made it very efficient for us. I am so happy with the car I ended up with and thought we landed on a great deal!

Loved the experience of buying a new truck. David Souza made all the arrangements and aided in a smooth transition from old truck to in my opinion, my dream truck! Imperial Toyota has a ton on selection and they really try to work with you to find what you want. Desiree got me a awesome loan under my budget and took me into detail on everything they offered. 100/10 would shop there again!

This is the third vehicle since 2012 I have purchased from this location and more notably from Hany Arian. I have always found him and everyone at the dealership to be helpful, fair, and most importantly very reasonable when it comes to price and negotiating. If you are looking for Toyota, I would highly recommend you stop by or call the dealership and ask for Hany. Special mention to Bob, Sales Manger. Fair, trustworthy, and committed to doing what right for the customer.

This is my 3rd car from this dealership and the experience continues to be great. Nick, our salesperson, was fantastic to work with. He was very knowledgeable and did a great job laying out our options and negotiating our deal. The service department is also top notch. Highly recommend!

I had a positive buying experience with Imperial Toyota. I got the car I wanted at a fair price. I did have to wait for the car to be delivered from the factory before officially buying it - but that is an issue at many dealers right now. However our sales rep, Jose M, kept us updated through the delivery process and was very responsive. Once the car was in, we were able to quickly finalize the deal and drive off with our new car. I would return here if I were buying again.

Purchased my new truck from Hany Arian at Imperial Toyota and had a wonderful experience from start (Feb 2022) to finish (Apr 2022). It’s a competitive time to buy a vehicle, but Haney helped me find the right truck at the right price, and proactively kept me updated as it was being built, freighted, and delivered. If you plan to buy a Toyota in New England, go see Hany at Imperial Auto. I had many non-standard requests that Hany helped me navigate with ease. It was the best experience I’ve had buying a vehicle. I can’t say enough great things about Hany and his team— was a joy doing business w him.

My parents and i went to checkout some cars on a Sunday, we called before just to confirm if they would have anyone that spoke Portuguese there that could probably assist me with translating for my parents as they do not speak much English. They told us that the manager spoke Portuguese and was glad to help, which was a quick relief for us.When we arrived at the dealership, everything was very organized and pleasing.We were immediately approached and assisted by Pat ( salesperson).Let me tell you if you ever go there request PAT and DESIREE! He was so patient, welcoming, informative, kind, and professional even with my parents having a language barrier. So after looking down at some cars, my mom came down to a decision of what she wanted, we headed back in and did paperwork and were introduced to Desiree who took us in to talk over insurance and payments. Desiree has the most amazing personality, she is hilarious ! We absolutely loved her. She was very informative and knew what she was talking about. She held in a lot of patience with us and we really do appreciate it, you can really tell she is a great person inside and out just by when you meet her.The manager there that helped us with translating in between when needed was also very polite and educated. We truly really appreciated them! Overall, we wouldn't change our experience for anything especially because we got the best people to help us ( PAT and DESIREE). <3

I’m very impressed with the sales and service staff at this Toyota dealer. They all treat me, like I’m a part of their family. My service advisor- Gene Desroches. Is just top notch. Pat Patel in sales has always been helpful to me and all my friends & family. If you want to be treated like royalty then ask for Gene or Pat. Keep up the good work gentlemen. Thank you for all you do!

Went to buy a new car last week. The team went above and beyond to ensure that I received a car that fits my own lifestyle. I'm happy with both the purchase as well as the overall service I received. Amer Hajou went above and beyond to make sure I understood how to use all of the functions my car is capable of. He let me test drive it, set up the remote starter app with me and most importantly made sure that I understood exactly how to access all the features my new ride offers. I can't thank him enough and will happily be returning to the dealership and Amer in particular for all future car purchases!

This was my third experience getting a leased vehicle at now Imperial Toyota. I’ve obviously come back time and again because of the great service I’ve experienced. This time Haney Arian worked with me. He was kind, friendly, helpful and professional. And I came home with a new Corolla Cross! Especially wonderful considering the shortage of new vehicles and uncertain delivery dates.

Hany is one of the best car salesman I’ve ever worked with. Found a car that matched what I was looking for, was super courteous and welcoming. I didn’t feel pressured to buy, but wanted to after the killer deal he gave me! Highly recommend these guys for your next ride!

I had spoken to Dave when I was at the lot, and was more than helpful from his knowledge of the vehicles I showed interest in, his approach, to the way he presented himself and the company. Didn’t feel pressured or uncomfortable at any point in time and was very relatable. I will be coming in soon to purchase my first Toyota, and highly recommend anyone who plans on purchasing from this dealership to ask for him!

My daughter brought her car in today and worked with Jarett. She said he was respectful and got the work done at the time he said he would. Very happy to know she was treated right and told exactly what her car needed. She wasn't pressured into buying anything unnecessary. Glad to know a young female with no knowledge of cars had no problems. Me and my husband will be servicing with him in the future.

I have had a wonderful experience of getting my dream truck, thanks to the efforts of Amer Hajou, who is a salesman for Imperial Toyota. Amer kept his communication with me at all times and cleared up any concerns. My purchase of my truck was very easy, and everything was clear, thanks to Amer who was always up to date with everything. I recommend this seller to anyone who is looking for a vehicle. Thank you Amer!

I Great experience at Imperial Toyota. My salesman Matt Auger Was very straightforward honest NO BS. He made the process extremely comfortable. Matt went above and beyond what a salesman would normally do. I appreciate it very much. I would recommend to everyone if you’re looking for a vehicle go to Imperial Toyota Milford and talk to Matt Auger.

My wife and I just purchased a car from there yesterday. Majed our sales guys was very knowledgeable and very helpful. We planned on coming back to pick up the used vehicle later in the week, however we were out the door that day in a matter of a few hours. Financing options were great and all of the folks that we worked with from Sales, to Finance all the way up to the GMs; were all very positive and low pressure. I would 100 percent go back there to buy our next car. Thank you! Dan Brenn

It was my first time visiting and Roger Barron was one of the best people I've ever had a chance to come across. I came in with a bunch of questions and he was so helpful and thorough in answering them. I was in and out quickly and the service was top notch.

I had a wonderful experience shopping for my car with Parker Jackson. Request for him during your next car shopping trip! Not only did he help me by being available literally 24/7 but also followed up and had the car inspected and ready for me. Check out how happy I look!

Hany Arian did help me find the brand new CHR in the time that Brand new cars are very hard to get , Thanks to Imperial Toyota and Hany Arian , Definitely will recommend Family and friends.

Finding a car these days is not easy. After months of looking for (and avoiding the car buying process), I was finally pushed by family into going to a dealership. I picked Imperial Toyota as our first and it was our last stop. We were greeted by Hany who knew exactly what I was looking for. He made the car buying process so easy and was so kind and personable. I can barely believe that we bought a car, it's like a dream. There was no fuss or stress. I would recommend Hany and Imperial Toyota to anyone dreading the car buying nightmare.

I just had the service today at Imperial Toyota Milford. The Service advisor Bill Mangano was very honest and revealed the realistic condition of my vehicle and not pushed for all the services they may want to offer. Imperial Toyota is growing big these days. Seems they improvised their offers and services.

After an issue with another mechanic I brought my Highlander to Imperial Toyota in Milford for assistance and from start to finish Gene Desroches provided excellent service, from answering my questions, providing me updates on the status of my car and scheduling the shuttle driver for my transport. It was a smooth process - thank you very much Gene - I appreciate your professionalism and thoroughness! Thank you to Shuttle driver Dan as well. Ann Bremser

We drove an hour to the dealership, and kind of liked the car but due to some serious issues we decided to move on but manager (Eric Mamede) agreed that we can negotiate few hundred bucks, but then when we went inside he was like my price is already too low, I cannot even do a dollar discount and I will not get you a 2nd car key. He was rude not even sorry that he can’t lower the price or that he cannot make extra key within the car price. (Note: car had bad dog smell, all 4 door panels were scratched from top). Worst ever experience of my life at the dealership. I was shocked espacially because it was an authorized large Toyota Dealership, i could never imagine Toyota managers would be that rude, unfriendly. Yes, i can understand sometimes they cannot negotiate the prices but there is professional way to have conversation with customers. We were 100% willing to buy the car, but the way he spoke to us and the way he rejected our demands (which he initially willing to negotiate) we were not gonna buy even if he were to give us $1,000 discount. Worst experience. You can’t say you are willing to negotiate the price and then 10 minutes later you say u cannot even take a dollar off because the price is already low enough. Shame on you!

I was in the market for a new GR86, living in NY, it was hard to come by. But Amer from imperial Toyota made that process so much easier. The customer service there was top notch and he definitely made me feel like I was a priority.

We were pleasantly surprised to have a super positive car buying experience at Imperial Toyota in Milford, thanks to Hany Arian, our sales rep. At no point did we feel sales pressure. Hany was sincere, friendly, and thoroughly knowledgeable about the vehicle; a true professional. He kept us informed about the status of the vehicle, he was flexible about when he could meet with us, and had everything prepared for us when we arrived. We will not hesitate to recommend Hany and Imperial Toyota to any of our family or friends who may be looking to purchase a vehicle.

Super satisfied with my experience purchasing a new car with Nicholas and the Imperial team. Nicholas made it so easy and straightforward. He was honest, genuine and transparent. Highly recommend Imperial Toyota in Milford.

I recently had a great experience buying a new RAV4. The salesman I worked with, Peter Josephs, was extremely helpful and responsive throughout the process. Overall I was very pleased with the people and the experience as a whole!

Great service!!! I bought my 2022 Camry with the help of sales consultant Nicholas. He was very honest, helpful, and resourceful.

Found a 4Runner TRD Pro online and called to check availability. They confirmed it was still available so I told them I’d be there in an hr. They took down my info and said they’d be waiting. I was met with a smile and a handshake by Hany. I let him know I called etc. He brought me right to the truck and started showing me the feature etc. No pressure whatsoever. We talked for a bit about the changes for the new models vs. my 3 year old truck. He brought the truck outside for me and after a nice test drive I decided I wanted the vehicle. They offered a fair amount for my trade. And after a very brief back and forth, I had a new truck! The staff were all great and friendly and I never got any pressure to buy. They just wanted me to have a good experience. And I did! I took delivery of the truck yesterday. The runner (Bob) for the DMV was amazing too. Hany text me and called me throughout the process to make sure everything was going smooth. A great dealer top to bottom. I hope to buy from again and highly recommend.

Went in the other day and had Gene help me with some issues with my vehicle. He was more than helpful and friendly. Staff knocked out the whole situation with a breeze and had me rolling in no time. Couldn't recommend Gene and the staff more!

Recently purchased a new rav4 hybrid from Pat Patel. He made the process easy, explained all the new features of the car, and was very easy to work with. He was friendly and knowledge, and I would recommend him to anyone looking to purchase a car.

My salesman Nicholas Oden was very helpful in the purchase of the Silverado, he listened to my needs for financing terms and he got it done! He was in constant contact with me thru the hole process and went the extra mile in getting me a veterans registration and helped with the vehicle setup when I arrived for pickup. The hole process left me very satisfied, I also would like to thank Shadi in financing who answered all my questions regarding warranty, financing terms and researched my previous warranty and got me a rebate!! Well done to all involved and I would not hesitate to send my family and friends to see these two gentleman for their vehicle needs! Thank You for the experience gentleman. Sincerely Robert Ray

Gene Desroches In your service department deserves a raise. Recently while traveling mu vehicle broke down on me. Called your business and he was Johnny on the spot. Assist me with towing, worked me into the clearly busy shop, had my issues figured out and repaired in no time back on the road again. Greatly appreciate him and everything he did for me.

If you are looking to purchase a new car from the Toyota Milford location then I highly recommend Amer Hajou for your sales consultant. He is very knowledgeable, takes time to answer all your questions and makes a stress free environment when purchasing a new vehicle.

Both Emile and Desiree were incredibly helpful and knowledgeable during my car purchasing experience. They worked with me every step of the way to get the perfect car!

Gene took care of us while up visiting family for Memorial Day! Thanks Gene! Now we can get back to having fun! Definitely the person to see if you in a pinch!

This post is a tribute to Eugene "Gene" Desroches, Service Advisor Extraordinaire at Imperial Toyota. I needed help with my RAV-4 and my call was directed to Gene. From prior experience with "Service people", I didn't have much hope for a successful conversation...however was I wrong! Gene gave me the time I needed and was polite, engaged and eager to assist. From our conversation, I required specific documentation and Gene took the time to make that happen and provided that documentation via both email and text. He went the extra mile and I couldn't be happier! Imperial Toyota? Congratulations...you have one terrific Ambassador in Gene! Folks reading this...Gene is the real deal! ---- Reply "STOP" to stop receiving text messages from Imperial Toyota

Brought my truck in for brake noise. I even narrowed it down to the side and wheel. Was told by the advisor “no noise was heard”. This noise happens daily. They already replaced a caliper on the same side, and it is clearly the other caliper as well. I had the truck making noise, 5 minutes after i left the dealership, clearly no one drove the vehicle except for around the dealership, to find this brake noise that is easily diagnosable. This place is disappointing to say least, coming from someone who is also in the automotive service business. I need to find another dealer, too bad since i bought the truck from them too. Incompetent techs and advisors who dont listen or care.

Had a great experience purchasing a RAV4 here. Matt Auger was excellent to deal with and took care of everything. I will definitely be back in the future when I’m in need of another vehicle.

I recently bought a new car here. I was helped by Majed, he did a great job. I feel like I was fairly treated, the new car came in a day earlier than expected and I 'm very happy!

Amazing customer service provided by all staff. Informative and professional. You have the choice to drop off or wait. If you do decide to wait they have restrooms, a complimentary coffee area, vending machines, television, comfy seating, phone chargers, and a small store filled with car accesories and Toyota merch. Down the road from Enterprise Car Rental. Highly recommend and will return.

Majed was super helpful in getting a car that worked best for my budget! He was knowledgeable and professional which made my first time car shopping experience that much easier!

Condescending to young buyers. Salesman felt he needed to explain how to turn on a push button start vehicle, how to adjust my mirrors and how to work the window controls. I do understand explaining different aspects of the car is part of a salesman's job, but smug laughter is never subtle.

What a great car buying experience! We were greeted by Jose Tseng and immediately knew we were in good hands. He treated us with respect and helped us find the car that we needed. The manager and finance representative was amazing as well, they made sure we understood all of the ins and outs and options. Thank you all for your support and keeping things moving during these challenging times!

Matt in sales was very nice and helpful. But David in financing was the exact opposite. After saying no to some things he tried to add on to the vehicle we were 100% buying, he became extremely rude and barely spoke to us. He was mad. Proceeded to give us statistics of break downs and problems. Should we even be buying this vehicle if Toyotas have this many problems? He wasn’t doing a great job at selling Toyotas being a reliable product. He didn’t want to deal with us anymore and didn’t want to answer any of the questions we had. I don’t recommend financing with this location. Not worth the aggravation or the mistreatment.

I was looking to trade a 2015 Jeep Wrangler Unlimited with 60K in pristine condition on a new 4 Runner Sport listed on the Imperial website for $47, 059. Met a nice salesman who gave the manager my keys and a list of upgrades I had typed out that were done to my Jeep (including new Rubicon wheels/tires and a $900 Sony infotainment system). He comes back with a “generous offer” of $12500. I was sure he got the numbers mixed up, but no, that was the offer. I then showed him the KBB trade in value (taken from the Imperial Toyota website) showing the book value of my Jeep as between $25,437 and $28, 754. All of a sudden, the trade in offer changed to $25,500 and they were willing to give me a Veterans discount of $500. I was leery of their initial shady dealing, but it seemed like a good deal so I accepted it. I go to sign the papers and suddenly the price of the 4Runner jumps to $51,604! At that point, I walked out the door. I might be an old Vet, but I’m not a dumb Vet. Go elsewhere. Photos of my Jeep and the KBB valuation enclosed in case someone thinks I’m exaggerating.

Absolute worst auto shopping experience ever. I Identified a vehicle I wanted to purchase from a web search. I clicked the "check availability" button on the website and was contacted via SMS by their representative that the vehicle was, in fact, available. I set an appointment for that day via SMS with the same representative which concluded with "please text me if the car sells before I get there." She acknowledged and directed me to the person I should speak with upon arrival. I drove from New Hampshire to Milford, found the assigned representative who was expecting me (name on whiteboard behind him) who cavalierly told me vehicle is in transit and expected to show up in 2 to 3 weeks. The "Sales Manager" didn't apologize - told me that "it is available" - guy right out of central casting. I am writing a formal letter outlining my experience to the District and Regional Management Teams as well as to Toyota Corporation of America. I'm a busy guy and never write reviews - this treatment was so egregious, I'll make an exception in this case. Toyota I am extremely disappointed you let people like these damage your brand with their carelessness and lack of customer orientation

Recently brought our rav 4 in for service and had a great experience with Roger Barron. He was polite, professional and very knowledgeable. He was upfront with us with the issues with our car, and kept us notified of all that was going on. We will definitely be coming back for any other services that we need.

I had a great experience at Imperial Toyota. Fawad listened to what we wanted and there was no pressure that you often find when purchasing a used car. Desiree did all our financing and she was amazing- explained everything and made sure we understood everything we were signing. I’m loving my new car!

I bought a preowned highlander from Imperial Toyota Milford. Matt Auger was the sales consultant who helped me. He was of great help and made the whole process very easy from testing the car to signing the contract. He helped me in selling my car to them too. I am very happy with my experience and give him 5 stars. He deserves it!

Everyone ask for Dave when looking for a new car. I bought a car for the first time by myself last week and didn’t really know what I was doing. Dave was patient and helped me through the entire process without making me feel dumb, and I felt confident that he was getting me the best deal he could! Cannot recommend Dave or Imperial Toyota more. Thanks so much! Love my new car!

Man if you need a vehicle go see Melvin on the sales floor. He’s nothing other than helpful. He came in on his day off to take care of me and replied to every call or email with speed. Couldn’t have been more happy. Dude is a breath of fresh air when it comes to buying a vehicle!!!!!!!

I just purchased a 2018 Certified Used Toyota Rav4 SE from Imperial Toyota in Milford, Ma. My sales rep was Kevin Fortes-Silva. Kevin was EXCEPTIONALLY HELPFUL during the entire experience. He was very professional. I especially liked his wonderful positive attitude. I appreciated the cooperation I received from management also. Buying a new or in this case "new to me" vehicle can be a very stressful undertaking. Thankfully, Kevin and management made it much less stressful for me.

The service was fine, nothing above and beyond, but adequate. The sales representative was responsive to phone calls and texts. The financing manager wasn't the friendliest guy in the world but got the job done. I am excited about my new Sienna!

Great experience! We visited many dealerships before making deal with Imperial Toyota. Matt Auger is the guy who makes the difference. The most professional sales person I meet for very long time. No pressure experience, and we got great price, even though the car we bought is out of stock pretty much everywhere. Process was super quick and easy.

I picked up my dream SUV at Imperial Toyota! Florian and the rest of the staff were great to work with. The process of negotiating for the vehicle was what we thought it would be and when I picked up the SUV to drive it away it was spotless...and I'm picky! Thank you all and I will be back to have it maintained there in Milford!

I came in with a ton of questions and salesman Dave was super knowledgeable and really took his time without being pushy or rushing me. Best experience I’ve had at a dealership.

Terrible experience. I called Imperial Ford to schedule an oil change / tire rotation and was directed here for express service (which couldn't be further from the truth). After calling on the phone, being given two options for a time to come in, and choosing a time I headed to the dealership (which was 45 minutes away). Upon arriving one of the service advisors was visibly upset at an issue which became worse when I attempted to check in. He called the Ford dealership to complain about them sending me here, that they had no record of me coming (other than my phone record), telling me it would a be 2-3 hour wait, then proceeding to go to lunch before even checking me in. Luckily at least one of the advisors was acknowledging me and asked if I had been helped before being stunned that I wasn't after the advisor abruptly left for lunch. Eugene made this experience much better by assisting me when he overheard and noticed the issue. If not for him this would be a 1 star review. I appreciate his prompt and courteous service and hope he is recognized for it. This at least made the almost 3 hour wait bearable.

A big thank you to Jarett Viens for helping me with my oil change. Amazing customer service and it was Great to meet you and will be back for other services here.

I had a great experience with Nicholas. He was kind and very helpful. I will always do business with imperial!

I just purchased a 2020 Supra from this dealership with the help of Hany. Fantastic service and everyone was so nice. Absolutely would recommend this dealership and ask for Hany!

I had a great experience with Matt ! He’s was so quick to help me out with my new car !!!! Thank you so much ! See ya in 3 ;).

Mo was very helpful, courteous & friendly, made buying the car easy! No pressure, always polite & knowledgeable! Would highly recommend him! Took time to explain the process, plus helped explain the new technology.

I bought my used Toyota Prius here years ago and I keep coming back for service because the people are so friendly and helpful. They will tell you when don't need something done as much as when you do need something done. I actually like waiting here because they have such comfy chairs but also they have desks where I can actually get a lot of work done while waiting--sometimes more than my office! Ivan helped me the last two times I visited and he was great.

5 star service experience, Devin in service has always been very helpful getting my car in and out in a timely fashion, thanks again imperial toyota!

I have never experienced an awesome service like I did at this location. My Sale guy Dave Souza was very fantastic and very lovely. He did everything I asked for and I can’t believe I ended buying 2 brand new cars. Just get to this place and you will experience a service like you have never had before. Trust me on this.

Came in for an oil change. Was greeted promptly by Jarett Viens. He was polite, and got me in & out without any issues. Will be back to this location for sure because of him !

Amazing experience! I’m in love with my new car. I would like to thank Matt Auger for his willingness to help and being such a great professional. The staff was really friendly and helpful. They worked hard to ensure I would get the best deal they could offer me. I definitely recommend this store. Thank you so much guys!

Matt at Imperial Toyota made the deal happen as quickly and pleasantly as possible. The car we chose was at another location when we signed all the paperwork yesterday afternoon and it was ready for us in Milford (transferred plates, inspected and full tank of gas) this afternoon!

worse car buying experience. said I only wanted 60 month loan and came back with a 72 month loan not telling me until I was signing the papers. went from telling me I could drive it home that night to taking over 3 weeks. asked about trailer wiring never heard back. was set to meet at a local DMV to register it and told us the wrong one 1.5 hr away. and delivered it with 3 leaking tires.

I cannot say enough about the customer service at Imperial Toyota in Milford , MA! I met with Nicholas Andreoli and he was the best salesman I have ever dealt with. Nick met with me multiple times and was very patient , knowledgeable and personable throughout the whole process. When working with Nick you feel like you are working with your best friend because that is how he treats you! I would recommend Imperial Toyota and Nick to anyone that that wants a fun and stress free experience when purchasing a car!

When I went to Imperial Toyota in Milford, a couple of days ago, I had a car on my mind. After I had closed the deal, I realized that I could not afford that car, yet. I had to choose a more affordable car which could have made me feel unhappy, but thanks to Matt Auger’s patience and willingness to help, I left the Imperial dealership feeling very happy because I got an amazing car with a monthly payment that fits in my budget. Matt Auger’s professionalism did not end when the papers were signed. I had a ride problem. Imperial could not provide a shuttle ride because my town is out of their catchment area. Matt offered to deliver the car to my front door. I cannot find words to express how amazing this experience was due to Matt’s kindness. I strongly recommend Matt Auger.

Mo made buying my new Tundra simple and smooth. I came from out of state so there was a little extra work to be done and Mo stayed in touch with me through the whole process and was excellent at explaining what the next step would be. It was great working with him and one of the best things about Mo was that he kept reassuring me I could still reach out to him with any questions even now that the deal is done. Thank you to Imperial Toyota and especially to Mo!

Was passing through traveling, they took great care of me and my truck. Thanks Gene, you made my trip much easier. Kudos‼️

My truck needed a bunch of work to get back on the road and jarett helped me prioritize what was the most important so I didn't spend over my limit. Will be back to finish the work and so grateful for the excellent service

I just had a wonderful experience at Imperial Toyota! Ivan Cardoso took very good care of our car, and I felt like I left with a much safer vehicle. He gave me advice on how to maintain our car so we spend less money!

Had an amazing experience here! i’m very picky and annoying and my salesman David helped me find my new baby! after searching the lot for specific cars i had seen listed online he kept having them ready for me as i came back from test rides! they even let me ring the bell myself after i purchased it! 10/10 experience. see for yourself!

I had a great experience purchasing my new Sienna at DCH Toyota of Milford. Thanks again for going above and beyond to return the CD I left in my trade-in.

I highly recommend that you go see Erica Carbone (Yes, another Erica!) at Imperial Toyota if you are thinking about buying or leasing a Toyota. I had been to numerous dealers over the course of several months before going to Imperial. Although I had dealt with some very nice salespeople, no one matched the level of service that Erica provided. She was determined to find exactly the right vehicle to meet my needs, and she seemed to have endless patience! When it came to signing a contract for the lease, I was very nervous, since I had never leased before, and she was willing to answer all of my questions once again and to clarify every single detail. I am 100% satisfied with my leased RAV4 hybrid. I also returned to the dealership a few times with questions about bluetooth connection, android ap usage, etc. Erica explained everything very patiently. With a little bit of help, I was able to easily manage the bluetooth and ap technology. I am very impressed with all of Toyota's new technology; the driver safety system, the sound system, and android ap interface are all very user friendly. The JBL sound system is outstanding. All in all, driving the new RAV 4 is an enjoyable, low-stress experience.

Purchased a used Toyota Tundra from Pat Patel this week, he was friendly and helpful and answered all of our questions. Quickest and easiest car buying we have ever done.

Matt Auger was great to work with. Was able to get us close to twice the initial offer for trade in and had a very fast turn around from walking in the door to signing for the case. Was also able to get a tow package and roof rack added to the car inhouse

Salesman, Nicholas Andreoli, exceeded all expectations. A top-notch guy! His friendly professionalism and broad range of knowledge truly stood out. As soon as he greeted us walking in, he continued to make sure we were satisfied and taken care of throughout the whole process. He went out of his way to find exactly what I was looking for, and went over every possible question and option on the vehicle once purchased to make sure I knew how to use it! I referred my sister to Nick a few weeks after I purchased my Highlander and he got her into a brand new RAV4 with ease. I would highly recommend Nicholas to anyone looking for a smooth, stress-free car buying experience. Many thanks to Rocco, Mike Penner, GM, and Kevin Meehan, Owner, who also made my experience exceptional! What a great dealership.

Kevin Silva is the absolute best, hands down, salesperson I've even dealt with. He helped me purchase my Highlander I had been leasing. He knew exactly what he was talking about. He was very professional, honest, and didn't try and jerk me around. KEVIN IS MADE FOR THIS BUISNESS!! DEFINITLY ASK FOR HIM YOU WONT BE SORRY!!! He is the person you want when making such a big investment!

I recently visited Imperial Toyota for service. I pulled right into the service bay and was greeted immediately by a friendly technician. The mechanics had my truck serviced and ready to go in about 30 minutes. Gene D took care of all the paperwork and explained to me everything that was done. Everyone I dealt with was very professional and friendly. I won't hesitate to give Gene a call the next time my truck needs repair.

Excellent service! I was able to buy and obtain a new car in a day! Emile is an amazing cars salesman and so easy to work with! He went above and beyond to meet all of my needs and ensured I was driving away with a nice and safe car! Emile was so communicative throughout the entire process and helped me find the right car at the right price. I highly recommend Emile and Imperial Toyota to anyone that needs a new car!

I've never enjoyed the process of buying a car. I've now purchased 2 vehicles from this location, and Hany by far has made it the easiest process ever. He was in constant communication, is so kind, patient and makes the process rather fun! Thanks Hany!

Team is very good…. 4.75 stars from me. Hany provides excellent service. He drives to give best service and represent his client. He may have to go back to the ‘blocking’ sales manager but continue the negotiation and let Hany be there in your corner. Always strive for best price, quality and deal you can get. Desiree in the Finance team very pleasant and expeditious…. Im all about quick, quick with little time….and Hany wants to make sure you leave happy with a vehicle you will enjoy. Happy buying and riding with Imperial Milford. We recently bought 3 cars at Imperial Toyota Thank you Imperial Ford, Hany and crew.

Had a pleasant experience at Imperial Toyota for a used car and trade in our old one. Salesman “Moe” Mohammed A. was very polite and knowledgeable. He was quick and attentive with making sure the vehicle was the right fit. No high pressure which is typical in big name dealerships. Thank You Moe for securing us to the best test drive for last. Overall experience is a 10. Keep up the good work!

I drove to this Mass dealership from CT to look at a 2021 Toyota Tundra Pro they had just taken in on trade. The salesman Hany had the vehicle parked out front and waiting for me when I arrived. Both he and Sales Manager Bob were super friendly and knowledgeable. I’m honestly not a big fan of David in their Finance Dept but Hany & Bob more than made up for it. They kept their word and even cut/programmed a 2nd key for me. They quickly responded to texts/emails. I got a great used (Certified Pre-owned) truck at a fair price. Highly recommend Hany, Bob, & Imperial Toyota to anyone shopping for a new vehicle!

Received great service from Jose Monteiro who was my sales rep, he is very nice and very helpful to help me find my needs. Very resourceful and communicative during the whole process, he made sure my new car was in top shape! In finance I was served by Desiree who was amazing at helping me understand everything in detail. She was nice, friendly and very helpful! Overall they had great customer service to help meet my needs.

I worked with Matt Auger to purchase a used car for my son. Matt was very helpful, and loved that we could communicate throughout the process via text messaging. He always responded and got the extras that we needed when asked. I always appreciate good service, and we will be back!

I had the pleasure of working with Kevin Silva. He was amazing. Very personable and felt like I was making the right choice for me. Also he was available whenever I needed him. Definitely recommend going to there to get your car. Service was amazing. Top notch

I recently purchased a 2020 Jeep Grand Cherokee from Hany at Imperial Toyota. The entire experience was positive from beginning to end! The entire team was pleasant, efficient, and fast! I was in my new vehicle and heading home in just a few hours. They even fed my husband and I lunch! I highly recommend this dealership!

Hany, the salesman who took care of me was amazing. He took very good care of me knowing that I had back issues and my old car was filled with my things that I still couldn't put in my apartment after I moved. He moved all of it into my new beautiful car, and though embarrassing to have gone through it, I had to announce it because he happily helped me even when I told him to leave it. Everyone else is also very nice. I would buy from here again.

GO SEE NICK! I have had not great experiences at car dealerships in the past, but that changed when I worked with Nick at Imperial! I wasn’t expecting to leave with a car that day, but I left with a car and changed outlook on the car buying processing! He showed us all of our options. His knowledge and honesty was so helpful. Instead of being wrecked with stress, I had a great time and left with a car I love!! If you’re looking to buy a new car and still reading this, what are you doing?! Go see Nick! He will make you a lifelong Imperial customer!

I had stopped in the other day and the gentleman Devin, the service advisor, ran out to help me because he had noticed no one came up to me. I just wanted to write this review because his performance was outstanding! By far one of the friendliest people I’ve met, his service was amazing, and he answered every question I had and if he couldn’t he found an answer for me within a timely manner. I highly recommend asking for Devin on your next visit to imperial Toyota! 5/5

Great experience with Imperial. Tough market to buy a car right now of course, with inventory selling before it even arrives. We talked to Imperial in March, and they called us anytime they had notice of the car we wanted coming to them. Got a call Friday night about a shipment coming in late night Friday, made an appointment for Saturday afternoon, and they held it for us even though another couple was already looking at it when we arrived. Julio and Jose were great to work through the whole process with us, and we would look at going here again for next car needs.

Had a regular customer traveling; he called in a panic wasn’t sure about his extended warranty etc and car had a no start. I reached out to the service department and Curtis was awesome. He took care of our customer just as we would of, if not better. Customer came by today to thank me for making sure they where taken care of and bragged on Curtis for their great experience.

I recently went to Imperial Toyota and had such a great experience. Pat Patel helped me through the process of buying a Highlander and made it very stress free. He also took the time out to help me understand packages that were being offered. I really recommend going to Imperial Toyota and ask for Pat Patel if you want A+ customer service!

We purchased a Rav4 Prime from Imperial.Our sales contact was very helpful and kept us updated with expected delivery times for the car. Everyone we worked with, including finance, was very customer service oriented. It was a very pleasant experience altogether.

I very recently went to Imperial Toyota to buy a new 2022 Toyota Camry TRD. I had the pleasure of working with Nick Andreoli who showed me everything I needed to know about the new Camry. He made the process of buying a new vehicle very seamless. Any questions I had he was able to get me an answer. Very nice staff, amazing service, and overall just a great dealership. If you go to I highly recommend you ask for Nick when you enter the showroom. The man knows his stuff.

3 years ago I purchased a RAV4 when this dealership was known as DCH Toyota. I was desperate to get into a car and Matt Auger helped me find a vehicle that worked perfectly for my hectic life as a mom! Fast forward 3 years I wanted a change; a more luxurious car but had no clue what I wanted to buy. I knew I could trust Matt to get me in a car that works for me, yet again! He is professional, efficient and follows up with you even after your purchase. I am sure I will be going back to him in a couple years when it is time to trade in. Thank you, Matt!

I had a wonderful experience working with Amer Hajou and the rest of the Imperial Toyota team. They were able to quickly find the exact RAV4 we were looking for and provided regular updates on the status of the vehicle's delivery. While at the office, Amer and his team were friendly and easy to work with. Overall this was a great car buying experience and I will definitely look to Imperial Toyota for any of my future Toyota vehicle purchases!

I had a need to change my car recently. My ssearch landed me to Imperial Toyota; specifically to David Souza the sale representative. I had a pleasant professional experience from Dave. We initially encountered a little challenge and must say I love the was he worked around the clock to ensure my satisfaction at last. I will always recommend to all who may need a car to v8sit the facility. Thank you David.

Great experience all around. I primarily worked with Hany. Hany was great all around- very easy to get in touch with and very responsive.. I am new to the Toyota brand and I purchased a 2022 Highlander with confidence and rather quickly thanks to him. Dealer was clean, there was a kids area which is great when trying to make a big purchase with a big family. Vending machines on site if you get hungry while you wait for your new car lol. I would definitely recommend considering making your next purchase here, you won't regret it.

Went in to have a noise checked out on my car. Jarett Viens was great. No only did he explain what my car needed now but told me what wasn't needed now but that I should plan to have done. I really appreciated the honesty. I will definitely return for the next service.

I’d like to give a big thanks to one of the service advisors, Jarrett, who went above and beyond. I brought my Highlander in to have a flat tire repaired. The tire needed wasn’t due to come in until 2pm and I had a meeting that I needed to leave for by 3pm at the latest. Jarrett gave me multiple updates all day and as soon as the tire came in he called to let me know. When I pulled back in he immediately came out, jumped in my Highlander, and drove it down to the service area. He had my keys back in my hand and walking out the door by 2:55pm, and on time to make my meeting! Thanks Jarrett and Imperial Toyota! Great Service!

Hany A. was wonderful to work with, very efficient and knowledgeable. He made the whole process of leasing so easy and quick. There were no problems, he was quick to keep me updated and happy knowing the process was so smooth.

Most pleasant car buying experience I have ever had. I did a ton of research and shopping on line. From the Imperial website I was able to Identify a couple of Tacomas that I was interested in and that were in stock. I requested more info from the website and was put in touch with the internet sales manager (Sabrina?). From there I was able to inquire about the availability of specific trucks and get my other questions answered by text. We then setup an appointment to visit the showroom. When I got there I was greeted by Kevin Silva. He was able to help me test drive a couple of different Tacomas and work out a deal that included my trade in. I took care of financing and signing all the paperwork with Emad Sadeek and drove off with my new truck. All of this took about 3 hours on a Friday afternoon! It was truly one of the most seamless car buying experience I have ever had. I’ll be back!

I had my 4th wonderful experience at now imperial Toyota and with Hany as the sales representative. Hany had been in contact with me re my lease ending and I was nervous as this was my first car negotiation as a widow and going in alone. Haney and the entire sales team were kind, professional, respectful and sincere with providing the options. I felt some Devine intervention as I drove home my 2022 rav 4 identical to the 2019 that my husband and I enjoyed, what are the odds! I have had only positive experiences with this dealership for 9 years. I highly recommend Haney at imperial Toyota!

I just got a pre- owned vehicle and was very pleased with the sale process. Desiree in Finance and the sales department Pat has done a great job. I would recommend buying from Imperial Toyota any day.

I went into Imperial Toyota when no intention of purchasing a vehicle. Well, I purchased a Camary from Kevin. Kevin was absolutely fabulous. He was very knowledgeable and helpful. He made is so I could not turn down his offer. I walked out driving a new Camay the same day. I had to go back to ask him questions on how to do certain things with the vehicle and he explained immediately. The only thing I'm disappointed with is the car has no CD player; this is not Kevin's fault. I would highly recommend you seek Kevin out if you're purchasing a vehicle from Imperial.

Do not come here there is a complete lack of attention to detail. Bought a brand new vehicle here last month and today I find out that I was given a voided inspection sticker. It’s the dealerships job to make sure when I leave the lot with my new car it is in perfect working condition. I wish I went to both Toyota in Norwood instead.

After having a very bad experience at another car dealership, I went to Imperial. I dealt with Dave Souza and Bob Baillargeon, who were both professional, direct and honest. They listened to me and offered me excellent value for two trade-ins and quoted reasonable prices for two new cars. I had done my homework prior to going to the dealerships and I knew what the KBB values of the trade-ins were as well as the average amounts that Toyotas were selling for above MSRP. Dave and Bob did not play games and the purchase experience was efficient and pleasant! We have already picked up on of the cars and my wife loves her Venza.

I was very pleased with my experience at Imperial Toyota! Matt Auger was extremely helpful and clearly communicated every step of the way. Made the car buying process less intimidating. Highly recommend!

Had a pleasant experience receiving maintenance on my vehicle at Imperial Toyota. Jarett Viens, the service advisor, was very professional, friendly, and polite. He communicated clearly what the service to my vehicle entailed.

Buying a new car was easier and more pleasant than we expected on account of the FANTASTIC customer service given us by Majed, Bob and Imad at Imperial Toyota in Milford. Majed was patient, kind, thorough and worked with us to get us exactly what we wanted. Bob, the manager, was warm and welcoming; Imad, the business manager, was personable and efficient. We are very happy with our new Toyota and grateful to these gentlemen for making the experience a good one.

Honestly, showed up to a Toyota dealership not wanting to buy a Toyota. Weird right? Well, when most salesmen would turn away, Hany helped me out. We looked at a few cars on the lot and discussed my options, he even made sure to note NO TOYOTA on my account with the dealership! I have yet to purchase a vehicle from this location, however I am certain that they will be able to assist me finding my perfect fit. This place does not feel like a LARGE dealership, everything feels personal.

Good experience at this dealership. Ask for Kevin. My husband and I were originally paired with another associate, but they didn’t seem interested (or perhaps not knowledgeable enough) in helping us find a car nor working out a deal. We were about to leave to consider going to the Norwood dealership when Kevin approached us and started asking us questions about what we were looking for. He showed us several different options and when we decided on a car, he worked with us to get the best price. Very pleased with his service!

Jean Dupuy was very professional and gave all the attention I need to buy my car. And soon my car was delivered in the dealership he called me to notified as he promised. Thank you Look for Jean when you get there to be your sales person. Thank you 😊

If you’re looking to purchase a vehicle, look no further and ask for Mo! This was by far the easiest and best experience i’ve had purchasing a vehicle. Salesman Mo was very friendly,patient, knowledgeable and always took the time to answer any questions that i had. The finance manager Desire was very patient and broke down all options that were available to me. Thank you imperial Toyota for making the out of state vehicle purchase simple.

I hate going into the dealership. But I had a surprisingly great experience. I was dealing with Devin. Service was good, he was very friends and everything was done in a timely manner.

Went to Imperial Toyota looking for a specific car that was advertised on their website. When working with the sales team, I was told that the car was actually going to be over $5,000 more than advertised. (Advertised price was MSRP of vehicle). They spoke to us very condescendingly, and were not willing to negotiate on the vehicles sudden markup.

Amazing customer service at toyota in Milford, MA Love my new 2022 corolla 😍 Thank you Amer Hajou

I had a great experience at Milford Toyota. Got my dream car at a great price! Staff was helpful and friendly.

Emile was the best! Purchase experience was a breeze without the usual car buying back and forth. Pleasure doing business with Imperial Toyota!

Great! I had the experience with the service department…we in and out very quickly. They were so professional and courteous. Roger Barron was my service advisor

I have never had such an easy or pleasant experience at a car dealership in my life!! We walked in, were greeted by Matt Auger, sat and told Matt why we were there and 3 hours later we were driving home in my new car. Matt was surprisingly honest and upfront, which I’m not used to at car dealerships, and made everything SO EASY!! When I go to a dealership, I know what I’m looking for, what I’m willing to put down, what I want my monthly payments and terms to be. It should be a simple yes or no question of whether they can do it or not but that has never been the case until Imperial. Matt was very forthright. Although he introduced us to the manager, we only spoke with him once which was a pleasant surprise!! There were no games, no schemes and no frustration. I will DEFINITELY go back to Imperial and would recommend Matt to anyone. He isn’t a smooth talking “salesman”, he’s a nice, honest young man who happened to sell me a car that I LOVE and am so happy with! I highly recommend everyone I dealt with at Imperial (Matt, manager, the woman in finance) and couldn’t be happier!

As a first time buyer at 21 Hanya and forgive me if I spell it wrong Desiree went above and beyond helping me. They explained everything very simply to me and gave me plenty of time to comprehend the whole car purchasing and financing process. If you’re in the Milford area looking for a car they will help you out.

Mohammad is the man. GO TO HIM!!! He’s very understanding and sweet. I drove an hr away from my house to check out this dealership to look at a car and the same day I ended up signing papers for one lol. They really take care of you here 💘

BUYER BEWARE, DO NOT DO BUSINESS WITH THIS DEALERSHIP. I recently financed a 2016 rav4 SUV from this place. The "owners son" Tommy did a great job, until I actually received the vehicle. I had it WRITTEN in the paperwork that a few issues would be taken care of before I picked up the car. I go to pick it up, they ordered the wrong part supposedly and would contact me when it came in. One month goes by, two months go by, no call. I call the dealership, they say the part came in, but they had no idea what it was going to so they sent it back -_- now they're saying I need to get in contact with Tommy to get this taken care of, who has mysteriously disappeared and won't return any calls or texts. Seriously considering taking this to the better business bureau, this is ridiculous I've been playing phone tag for 4 months

My first experience with Imperial Toyota, and I’m very happy with the whole process! I’m loving my preowned 2018 RAV4 with all the bells and whistles and limited miles! Hany was great to work with- personable, knowledgeable and genuine. He listened to what I wanted and found the car he knew I’d love. He was patient and never pressured me to buy the car. Emad, in financing, was patient and helpful when working with me to reach a monthly payment I was comfortable with. He even helped me find another preowned RAV4 with limited miles that would be less money— since it’s scary to take on a big expense! In the end, I was happiest with the first car… so he helped me find a comfort level with my payments. He listened to what I had to say and made it work. I’m very happy I went to Imperial Toyota in Milford! Thanks guys!!

Disgusting! Mr Disfresco in the service department was rude and honestly so unprofessional! I own a Nissan yes! However, I didn’t buy it at a Nissan dealership! I have taken it to every Nissan dealership here in MA only to have their service departments destroy it more vs fix it! So with our bumper to bumper warranty we are able to take Our Armada we own to any certified mechanic to do warranty work on it! We decided to try Imperial Toyota, they had great reviews! Told we could get a rental, walked in and told nope won’t get that for hours! Cool how are we getting home? Or how am I getting to work now? WALKING? Then the rude service person who wasn’t even working with us, was just being asked a simple question by the one who was working with us, decided to to start speaking about us like we weren’t there, or couldn’t hear him through the thin glass separating us in the cubicles saying, “ Why are they even here?” Which we answered with Nissan dealerships had ruined our vehicle! And he then made a third rude comment of, “they didn’t buy the vehicle here and it’s a Nissan tell them to take to a Nissan dealer!” Not once did he come over and try to speak to us about what our truck needed, or what our warranty covered, or where! Or why we thought we could take it to this service department which we can! Absolutely disgusting service! Absolutely uncalled for, and I wouldn’t recommend going here even with a Toyota! Happy holidays to you too bud!!

MO and his sidekick (I don’t remember his name ) sorry! They were both great and knowledgeable and no pressure. This was the best vehicle buying experience I’ve ever had. Everyone from manager to Finance was friendly and knowledgeable. My first non Jeep purchase but I’m very much looking forward to the amenities! My Bulldogs also love it! I’ll recommend to everyone. P.S. I miss the owners Xmas lights

Purchased a vehicle here and the customer service was amazing! Dave S was a great salesman, very knowledgeable and not pushy. Happy customer

Look, shopping for a vehicle is never awesome, we were looking at Honda, Hyundai, and Kias; we went to several dealerships and found some nice salespeople and some we’d never go back to. We went into Imperial not sure if we’d get the Highlander, but walked out getting one for my wife and pre-ordering a Tundra for myself. After walking around the lot, we were eventually approached by Pat Patel and after speaking with him for several minutes, ended up being very thankful, as Pat was extremely polite, respectful, and very knowledgeable about the vehicles and the differences between the models, the trims, and differences between the years. Pat made the purchasing experience very pleasant, and we recommend him. Also, we had a bad experience with Toyota in the past with the previous ownership at this location. We had to bring our 2006 Highlander into a dealership for work recently (195k and still going; did not trade in), and brought it to Imperial, and the new ownership under Imperial seems like they righted the ship. So again, we recommend Imperial in Milford, MA and salesperson Pat Patel. Desiree in financing was awesome too. (Did I spell Correctly???, sorry!)

These guys got me skiddish before I could even go to the dealership, so I trusted my instinct and skipped them altogether. And here's why they get the stars (if you're interested). I believe the review about the questionable dealing because of what I've seen from my corporate website. I get the 'chip shortage' and inventory issue. But while looking for Toyotas specifically, this dealer always came out with an offer... that was on average 10-11K over MSRP. That means a CHR, with an MSRP of about 25.5k, was coming in at over 36k. That's a 4 cylinder compact. Toyota Corollas, with starting MSRP's of 21k, are coming in at 30k or above on many cases. I can only imagine if it was a car I wanted for me like a 4Runner - they probably marked those up 30-40k. Range Rover or 4Runner.. hmm.. They might be nice and have good service. But with that kind of markup on a basic compact and sub, I'll never get to find out. You do pay a bit for better service with Audi, Lexus, etc. But it's crazy to me to see those prices on cars not even in that tier. Less for more.

RYAN was wonderful in helping me find the exact car I needed! He went above and beyond to make sure I was perfectly happy with it with no pressure. I love my Chevy Malibu!

Jarett Viens helped me with my service needs and I am so happy he did. He is very knowledgeable and listened to what I told him and then explained what I needed. I felt no pressure at all, I felt very informed. He is a very honest man and I will be back.

Got my oil changed today and tires rotated. Jarett promised it done within an hour and sure enough it was. With their coupons you can't beat the price. Couldn't do it myself for that amount.

Had some out of town car issues and had no idea where to go. Was referred by a local to stop here. Gene took my vehicle in and was very professional and awesome. Would definitely take my car there more often if I lived here.

I can't say enough great things about this dealership! It was my first time ever buying a car and I inquired about a car I saw online and they responded in minutes. The next day I drove and hour to the dealership where I was introduced to Jim, who took great care of me, He was such a great help. Jim made the buying experience a breeze and had me in and out. Its an all around great dealership and I would 100% buy from them again.

Everybody at this dealership was very nice an welcoming! Mohamed was a great salesman and actually had one of their salesmen Seal who was great drive an hour to pick me up an bring me to the dealership to pick up my car. Definite 5 stars for this dealership and the people working there. I highly suggest you make Imperial Toyota your next stop for a vehicle. 🙌🏼

Came in for an oil change, my advisor Gene got me in and out real quick and the pricing was pretty reasonable.

Excellent experience with Matt Auger at Imperial Toyota! He was very helpful with all the steps of the car buying experience. He was able to get me the best deal with my trade in and also my new car. The entire staff was helpful and knowledgeable about their vehicles. From the test drive to ordering my car to driving away it was a seamless transaction. Would definitely recommend Matt Auger and all the staff at Imperial Toyota for your next Vehicle purchase!

Good service. Got car service in Milford with no issues and was pretty much in and out in an hour for a replacement mirror switch.

Great customer service, easy to get appointment online, never have to wait long for service.

I recently trade and buy a new hybrid rave4 the services are amazing I was serving by jean Dupuy this guy was very kind and amazing and friendly I’m strongly recommend this place

I just purchased a beautiful 2020 Tacoma TRD Pro from here and I had the best experience working with Florian Bixho. This sales rep will go over and above to make sure your satisfied in every step of the way. Thank you again Flori and Imperial.

I had a phenomenal experience at Imperial Toyota. I was in and out, having returned an old lease, test driven two cars, and leased a new car with all the insurance wrapped in - in less than 3 hours. All the while, the team I worked with was calm, knowledgeable, friendly and in a great mood. I walked in with a number I wanted to spend, and they worked with me to make us both happy. I worked with Moe as my salesperson and he was efficient, professional, very well versed in all things Toyota, and friendly - I highly recommend reaching out to him should you need to buy or lease a car.

Thanks to Hany Arian for helping my mother find a car (Update) Just got the car and it’s just what she wanted. Thanks again Hany! -Kyle

Dave is very professional and was attentive to our needs, we highly recommend him as he helped make the transaction smooth!

Amer Hajou was amazing, by far one of my favorite saleman I’ve ever dealt with. Thank you much for rav4 hybrid! I love it!

Kevin Silva was my salesman and he was fantastic. He made the deal come together while maintaining courteousness and professionalism throughout the process. He took the time to make sure I knew my new car inside and out before I drove it off the lot.

I had a wonderful experience at this dealership buying my beautiful Rav4 from Kevin DaSilva. He went a ouve and beyond and exceeded my every expectation from the moment I walked into the dealership! If you need any car go here and ask for Kevin! He will take great care of you!! Thank you Kevin. Give your cute little boy a big hug for me 🤗

Went into And worked with Matt Auger as my salesperson. He was extremely helpful and knowledgeable. Got me into my new 2022 Highlander with no issues

Gene Desroches was fantastic in our recent time at imperial Toyota service . We needed to replace the tires on our truck . Really did not know what to expect . Gene spoke with us , listened to what we needed to do and made some recommendations . He took great care of us , we had a tight schedule , he communicated the time line , cost and what to expect . He met all of our expectations delivering the service on time and at the price we agreed on . Gene Desroches is a very dependable and honest person . I will defiantly recommend him to my friends and and family . We will defiantly be return service customers

I'm very happy with their service. I recently just went to look into getting a new car and Kevin Silva helped me get into the car I wanted. I'm super happy and he did such a great job at helping me. I'm very thankful to finally have the car I want. Everything went very fast and smoothly. I had no trouble and I would definitely recommend them to anyone that wants great service and help.

Brought my car in for an oil change, I made the appointment first thing in the morning for a 12:30 appointment. The dealer knew the make and model of my car prior to the service. I waited for 2 1/2 hours for an oil change. The service advisor told me at the end of appointment that the wait was because they did not have the appropriate oil filter for my car and had to go get one. I understand these things happen but just a little communication would’ve been nice to give me the option of having someone pick me up so I didn’t waste 2 1/2 hours of my day sitting in the dealership.

We stopped by Toyota Imperial to shop our next car last Saturday. Nicolas was the first person that approached us and asked if we need any assistance in the busy showroom. Nicolas gave us a very great first impression. Nicolas was very knowledgeable and we like his great customer services. He went over multiple vehicles with us and we tested drive them. He patiently answered our questions about any additional features we were interested in. If he did not know an answer, he would try his best to get the answer for us. We had great experiences with him on our car shopping. Therefore, we would like to continue to work with Nicolas for our future car purchases. We will refer our friends and family to Nicolas if they want to buy a car in the future. Therefore, we asked Nicolas for couples of his business cards when we left last Saturday. Then, we can give Nicolas’s business cards to our friends and family. They can also keep Nicolas in their mind for their future vehicle needs. We will rate Nicolas FIVE PLUS STARS for his awesome customer services and great personality.

I switched to Imperial Toyota in the past year for my service needs after dealing with another local dealership for many years. When I arrived at Imperial for a CEL issue which turned into a three week warranty repair, I was happy to see that Eugene Desroches had also transitioned over from the previous dealership service department. Gene made sure I was taken care of properly by the team at Imperial then and again this morning when I stopped in for another recall repair. It is the staff that make the dealership, not just the vehicle manufacturer.

Purchased a vehicle from this dealer in late December. Always dread the car buying experience but from the moment I walked into the dealership I was immediately greeted by a Sales Consultant, Matthew Auger, who put me at ease with his friendly laid back approach yet willingness to help. Throughout the process Matt was there to handle all my little requests and he was very attentive to detail and always responded timely. The Sales Manager, Bob Bailargeon, was also terrific to work with in finalizing the deal and was upfront and very fair with my trade-in and, along with Matt, was instrumental in making my overall experience in buying the car from this dealership a great one! I highly recommend this dealership as I would definitely use them again myself and if you can try to get the tandem of Matt and Bob to have a very smooth car buying experience. Matt and Bob, really appreciate you going above and beyond for me!

Happy with the service team. Have had Jenn Anderson as a service advisor several times and been most impressed. She is personable and efficient. She will get the job done for you.

Update: 11/18: Finally got my money back! Old Review: My service rep Kevin was terribly rude and unhelpful. When trying to resolve a service issue where I paid for work that was not done by DCH which they took over for, their service manager originally said he would give me my money back or do the service. I tried to get the service but it did not happen for 4.5 months so I asked for my money back but then they refused. Very difficult place to do busy. Kevin would not return my call to see if the part was in before my appointment. Just read all the terrible reviews in yelp to see that this is not a place to do any business with.

Apparently you can only test drive a car if you are willing to sit down and negotiate immediately. They have no tolerance for you to look at other cars.during the pandemic. They wouldn't let me take two models for a 2 minute test drive. Dealers pay attention...Tesla is killing it because the test drive experience is by far the best on earth. Even when inventory is back to normal numbers I have no patience to deal with high-pressure dealers. I don't think I want a Tesla but if this is the norm with all dealers then I will.

I bought a vehicle and I actually had fun! My salesman was Kevin Silva and the Sales Manager was Bob Baillargeon ? Maybe? Anyway they were great to deal with. Fun to be around and did their best to give us a good deal. Sincerity and honesty is something you rarely find at a car dealership and yet I felt these two were honest and sincere. These are the kind of people more dealerships need to employ in order to dispel the pushy "Car Salesman" reputation and win comeback customers.

Went in for an oil change and the service was awesome. Jarett viens was very polite and got me in and out. Great experience and I would go back again