Illinois Community Credit Union W State St, Sycamore

I have been with Illinois Community Credit Union for approximately 21 years now. There has been a lot of changes. Have I had problems, yes but they get right on it and help me resolve any issues for the most part I've had threw the years. Only problem I have is wish the Genoa Branch was still open to the public. ;)

Poor customer service. Lack of transparency on loan costs. Lost paperwork, staff that do not give the same answers. The $5 charged to close an account was not disclosed at account opening. Uninterested in improving either.

I’ve been banking with the credit union for years. I just recently had an account error and after speaking with the call center and receiving the run around. I finally was able to connect with Kim. She was literally a total life saver. She put me at ease with my account and went above and beyond to help me with my situation. Thank you so much Kim!! I appreciate your kindness and patience.

WORST BANK EVER. $5 ACCOUNT CLOSING FEE, $10 INACTIVITY FEE. I SUPPOSE IF YOU ONLY HAVE $5 AND YOU ARE INACTIVE THEY WILL BILL YOU $5. AVOID.

I want to say the credit union is unparalleled in service and friendliness. Nicole Hurley is an awesome personal banker there and the team at illinois community credit Union is unmatched , from car loans to home mortgages , it tops the lists for banks in the northern illinois area .And if you are looking for these loans contact Kim at DeKalb’s office, she does an awesome job. Thank you all for your time and service during the pandemic also …

I've been with ICCU since the purchase of my 1st car and I don't see myself financing with anyone else. I recently purchased my 5th car and this time was no different from the first, the loan process was seamless!!! This go round I worked with Marisa Burgin, she was amazing! She answered all of my questions during and even after the purchase. I also appreciate the swiftness in her completing the process...she was definitely on top of things! Thanks Marisa!

Worst choice for a credit union. 1.) Minimum credit of 580. Credit Karma doesn't seem to match where ever they get the score from. 2.) Have to put $25 in. $5 of which, they keep when you close the acct as a fee. 3.) If your address doesn't match your ID, you must supply with 2 forms of recent mail. Not one, but two. They won't tell you that though until you get there. 4.) Even if you had a co-signer, both have to have the minimum credit score. 5.) The first direct deposit made, they hold on to for 7 days. Yup a whole week. 6.) If you only get a savings account, you don't get a card. [Some places have where u can get a card] Lady tells us, once you raise your score you can apply again. The whole point of us getting the account was to set up direct deposit from the new job...So for anyone else in a similar predicament, go with the Chime app! They're awesome.

I just want to say that you guy’s have a 5 star employee working in customer service by the name Evita. On more than one occasion Evita has went above and beyond to help me with concerns that I had with statements on my debit card, all the while being patient, joyful, helpful, and just a pleasure to talk to. She exemplifies, and is the quintessential customer service rep. I’m glad to know that Illinois community credit union has someone like Evita on the team, and so should you guys.

Been a member for over 30 years. Literally always a problem when I go. I work in the banking industry and I'd say the main issue is high turnover and no one is on the same page. Will be closing my accounts soon. Can't handle the constant issues.

I deposited my paycheck today and Maddie was very knowledgeable and helpful! She deserves a raise! At the Sycamore Illinois branch of ICCU. I've been banking here for about 15 years and I've never gotten bad customer service! I suppose some people are used to being pampered that caused some of the bad reviews! If the owner of the Sycamore branch of ICCU reads this please follow up with Maddie and give her a raise at least and/or a promotion! Thanks!