IBC Bank Expressway, Penitas

I went in running a minute before closing and was told it was closed by a worker and I told her it was 7:59 so she told me "the gate is down", but it was open enough for me to go in standing. So I left so I won't create a scene. Embarrassing is all I have to say that I was told to leave and that a worker who is just supposed to represent the company not change the way the company has its hours told me to leave when it still wasn't 8.

The girl attending me was very very rude i was indignated by the fact that why does this bank hire people with a mean attitude i went today 07/14/2021 around 5pm, the girl was just being lazy and didnt want to attend me when i asked her if she was going to attend me she rolled her eyes and said no i wish this matter is attended as soon as possible she had brownish hair white complexion not so short hair, medium long and she was skinny i didnt get her name because she wasnt wearing a name tag to add to the fact og how she was behaving 😠😡😤😤😤

Great staff, great service, ibc is one of those banks that's rare cause they open on Sundays and it's rare to find a bank open on Sundays

Today Tuesday September 7, 2021 I went to make a deposit .to make a payment .it is not my account .i deposit to a debit account. If to comment that the service was fatal, I was online for 1 hour and 45 minutes. There was only one cashier. That when I asked him for information about the reason for the delay, he bothered my question. I wanted to know if it was through the internet or the system. To decide whether to go online or stay online. There was another employee who I deduced that she is the one who works in the "office" cubicles with a client. They took extremely long. I don't know what the issue would be, but to me, seeing the employee who is doing nothing and apparently was the one who attended "the office" could have attended that client in its slow process. So that the cashier could give continuity to the service. There were customers who left upset. The ATM was not working. I think they were able to make decisions to provide better service. The two employees. For me. It was a very bad experience to make this deposit today at your bank. Thank God. I don't have an account and I don't want to, but I am forced to go to your bank to deposit to a business that I make payments and I require the receipt. Because I could do it in apps. Anyway, I think you should know that employees worked today at around 10 and 11 AM on September 7, 2021. And when I was retiring after an hour and forty minutes, apparently when they saw annoying people on the line, they called another employee to come. . But while I was there, the employee had not yet begun to attend. Very bad image of her bank in terms of its employees today

I had a check i needed to deposit and have available for today the lady said it would be available and I never saw it show up in the bank app so I called the ibc bank voice and the lady said it wouldn't be available til Wednesday. If I would have known I would have just cashed it somewhere else now my bills are gonna be late. Thank you lady who lied to me. I've been with this bank for years and never had problems until now.

Closing time should be changed to 7pm. I've drove in a hurry to catch them before 8pm and there's never anybody there by 7:30 and the time that there were staff I was told the boxes were already closed.

Bad service, like 6 people just standing and talking there while there’s a line waiting👎

Very good attention, very friendly and attentive staff