Huntington Bank E Main St, West Jefferson

I have been a Huntington Customer for years, I have went to this particular office a few years ago, and had the same experience. However, I thought I would give it another try. I live in Plain City. I usually drive to the Hayden Run Huntington, they are wonderful there. ALWAYS HAPPY. Not this office. I dont know if it is the area, or what, but ugh. I was told if you were a Huntington customer that you can fax for free. So I was in the west jeff area, I didnt want to stop, however, it was close and all I had to do is fax tax documents to the state. Didn't think it was a big deal right? wrong. I was in line, looked over and seen a fax machine and thought oh, thats nice, they leave it there for your convenience, no sign to say do not use or office use only, nothing. So I walk over and start faxing, waiting about 10 minutes with no confirmation, I faxed again. A Banker name Shelley walked out of her office, like I was stealing, embarrassed me and yelled like I was a little child instead of saying hey miss Im sorry you cant use that, she yanks my papers out of my hands, forcefully, and said hey what are you doing, you cant do that... first of all, you are not to place your hands on me . period. I responded with I am faxing, and was told if your a customer you could do it for free. She said yeah your trying to fax something I cant see? what in the heavens is going on here???? I felt like a victim of robbery or something, I was just faxing, and didnt want to bother people as they looked busy... WORST CUSTOMER SERVICE EVER, it is assault to take peoples property from them, no matter the case, She needs a new job, or to get laid, either way. she is a horrible customer service rep, However, as I said, I have been a customer of Huntington, and Love the customer service at Hayden Run and Britton Parkway. And will keep my business there.

Terrible customer service. They make up their own policies and does not actually follow by the company policy. I have had a Huntington account for 15 years and have never had any issues with any other branches except this one. Wouldn’t recommend going here!

Great experience. The teller was extremely helpful and very friendly. Beautiful bank!

Closes at 12 on Sat not at 2pm like the website says.

The girls here are absolutely amazing. I couldnt find a way home because i had cash and no card so they went above and beyond to help me absolutely appreciate them. For sure going to get a bank account with them. Thank you Ellen amd Adrianna.

Enjoyed working with Kevin, the Branch manager to get a new account set up! He took care of all our issues and made the process easy!

Very busy all the time. Long wait Tellers take their time