Horizon Credit Union E Sprague Ave, Valley

So its Thursday morning around 10:45am. Just like all people we have things going on in life. I was just rear ended by a car without insurance and it made me rear end trailer in front of me. My Audi is parked in the parking lot of horizon credit union. Needless to say I'm super upset, waiting on the tow truck I kindly went and asked if I could use the restroom to wash up my hands and also I needed to use the restroom, I was about to pee my pants. There were 2 people working. A Male and a female. Both were extremely rude and refused to let me use the restroom. Not 1 customer in the building. This is a perfect example of women being mean and caddy. As I walked out the lady yells sarcastically "have a great day" as I'm already in tears over my car. Its absurd to me that businesses want people like this working for them. I would be ashamed if that were my business. No reason to treat people like that. I hope that management takes this serious. You never what someone's going threw. I am disgusted!

Great people and service. They gave me a opportunity to own my first newer car by approving me for car loan😁 I'm very greatful

They are here to help you

We had no problems banking with horizon in Coeur d’ Alene. But this branch has been one problem after another. We had to give them our new address three separate times before they updated it correctly. My husbands chip stopped working so we went in and they said they’d send another card in the mail. The order was obviously never placed because we never got the card. Then we went in to cancel my card because I lost it and instead she cancels my husbands card so now we have no cards. Will be switching banks since we cannot get any help at our local branch with horizon. Just called out why we haven’t got the debit card, they entered the wrong address and the card was sent to my neighbor. Canceling all our accounts today.

I have no problems with this location at all. I have been with Horizon CU for 31 years.