Horizon Bank Indiana Ave, La Porte

Great service, knowledgeable and friendly service. I switched from Woodforest National Bank due to the bank itself stealing my money.

Best bank ever! Great customer service! Very friendly people!

My parents banked with LaPorte Savings Bank, Horizon's predessor at this location, for over 30 years.  When Horizon bought their bank, it was not a welcome change. Fast forward another twenty plus years.  My father, now in his 90's, loved the Horizon bank on Lincolnway in LaPorte .  They knew Joe when he walked in the door and he never had a problem getting a check cashed. Dad recently passed away and our 97 year old mother has been trying to tie up all the details associated with losing a spouse.  One of the account conversions required a Medallion Guarantee Stamp.  This requires a financial institution to do sufficient due dilligence to guarantee the validity of a transaction.  We made an appointment to complete the paperwork thinking that we had accumulated the correct documentation. We had not.  Fortunately we mistakenly went to the downtown Horizon on Indiana Avenue and Ms. Bigg, the assistant branch manager, offered to assist us although we had no appointment with her.  She gave us over an hour of her time and a generous amount of good advice and pulled us through to the finish line.  It took three visits in one day.   Ms. Bigg even gave up part of her lunch hour to facilitate the second discussion.  She was amazingly patient, good-natured, and exceptionally respectful.  By the end of the Friday, she felt like family. This bank has supported us in small and also very significant ways for many years.  They are a great example of why regional banks make so much sense in an otherwise automated, impersonal financial world.

Horrible customer service and outrageous fees!