Hoosier Hills Credit Union Teke Burton Dr, Mitchell

Hi, Thomas! We hate to hear this, and have looked into the situation a bit more. Our staff have been in contact with your wife to resolve your concern. If you need further assistance, please give us a call at 800.865.2612 and we will be happy to help. Thank you.

We appreciate your membership, Adam. And we are glad to hear you are finding value in the number of ATMs we have in the area. We are very sorry to hear about the debit card delay. We do our best to serve our members, which does include sending replacement cards as quickly as possible. In terms of the account issues you mentioned, we value your financial security and will not discuss your private details in a public forum. If you have any current concerns, please contact us at 800.865.2612 so we can better serve you! Below is some general information about HHCU’s comprehensive fraud prevention efforts. Hoosier Hills Credit Union prioritizes fraud prevention, as do all financial institutions. Not only are incidences of fraud damaging to the members we serve, but they are damaging to the financial institutions that very often cover losses to fraud. HHCU takes several measures in preventing fraud losses to our members and our member-owned organization. These measures include: • Blocking suspicious transactions until we can confirm unusual purchases with the member (Please note the timing a transaction posts does not always correlate with the time of the purchase.); • Rejecting potentially fraudulent deposits so that members do not eventually incur chargebacks and overdraft fees; • Assisting members with replacement cards when their information is compromised through malware, social engineering scams or use on counterfeit websites; • Proactively blocking and reissuing new cards to members whose cards have been compromised through merchant breaches; • Offering the CardValet app free to members so that they may control card security on their own personal device at any time; • Offering transaction dispute from within Online and Mobile Banking so that members can immediately begin the recovery process, even if it is discovered outside of business hours; • Sharing frequent tips on how to keep your card numbers safe from fraud through email, webinars, social media and in our website Fraud Center (hoosierhills.com/fraud-prevention); • Informing members of new and local fraud attempts in our Fraud Center and on social media as we learn of them, and • Protecting our members by reporting incidences of fraud or financial abuse to authorities.

Hi, RandiMarie! Feedback is very important at HHCU as that is what helps us grow, learn and be better for our members. If you'd like to give us a call at 800.865.2612 and discuss what did not go great, we would appreciate it. Happy to have you as a valued member of Hoosier Hills Credit Union. Have a great day.