Hilltop Nissan NJ, East Hanover

Just a routine Oil Change, but I've gotten to know Service Mgr Leigh over the years and she is just terrific! She's always very positive and friendly, always contacts me on a timely basis when my car is ready, and is usually spot-on predicting when it will be complete. Kudos!!

My experience with customer service has always been great! I love the honesty and they let you know exactly what you need and they don’t try to put extra stuff on you, very, very happy going there Liz is always very pleasant and professional.

Went today to look at cars and was treated very rudely by one of the saleswomen. We spotted some broachers on the cars and she very nastily told us we need to ask for them as well as "would you walk into someone's house and start taking their books". I wouldn't buy a car from this place if you paid me. If you want to horde your booklets on the cars, why are you even selling them to people? If customers need to ask for them, why not have a sign up saying as much. The lecturing saleswoman totally put me off their dealership and I'll never go back.

I appreciate the salesman Pete. He was the most helpful person at Hilltop Nissan. If you’re looking to buy a car go see Peter

After unsuccessful trips to two other dealerships (both being under the same ownership 🙄) we landed at Hilltop. Although I haven't noticed an increase in their inventory two weeks after the initial visit (we came to get the tags) and the sales team seem to be stagnant, but the overall experience of purchasing the vehicle there was outstanding. Without a doubt I would recommend the one I dealt with (apologies to the rest of the sales force on the floor), Peter (Pete) Surdi. No pressure, no BS. Honest, accommodating and respectful person. Helped us through the whole procedure, worked with us and I can definitely say he did it with dignity and respect. Being that we've been proud owners of various Nissan cars since 1997 and always used the same dealership, nowadays experience makes me think we were wrong. Try Hilltop, share your opinion.

Had the most wonderful experience purchasing our new Platinum Armada from Hilltop Nissan, Pete and Bill from the sales team were absolutely stellar, there were no gimmicks or shady dealings here. We felt like family. Thank you again guys.

Recently purchased a certified pre owned 2020 rogue here and was told it had been fully serviced before we drove it home. Not only was the cabin air filter original to the car but so was the brake fluid, battery and engine air filter. After constant lies from the sales associates and them sending copies of service work to the WRONG car they could not provide an ounce of proof that anything had been done to the car. It's been months since we drove the car home and we still haven't gotten the spare key from them and are forced to drive two hours back there to get an hours worth of work done that should have been completed in the first place. They are scam artists and deceitful people and highly recommend taking your hard earned money to and actual dealership. This has all been documented in messages and pictures for all too see.

According to this dealership. Your appointment time doesn’t matter unless you are waiting in person. People who are waiting in person are a priority whether your appointment was 8am or 12pm. They spend more time asking if you need a thousand items done to your car instead completing the job you requested from them. The complimentary oil change is a way to get their customers to buy more cars. Waited 4 hours for an oil change with a 9:30am appointment. Shop at a different Nissan dealer.

Always a welcoming experience. Staff is so friendly and always trying to help and never upselling unnecessarily.

Brought my car in for a recall and asked the service department to check a tire that had a slow leak as well as just an overall check. Received notification that I needed a new tire and due to where the bolt in my tire was, it could not be patched (new tire = ~$200). Also told my caliper was seized and this was very dangerous and I needed to address (~$1200). I went in for a recall (free) and then was told I should spend $1400... not a great feeling. I decided to just pick up my car and get a second opinion on these suggested repairs. When I picked up the car, the service person told me the caliper again was dangerous and mentions now it could start a fire... I took a chance and had absolutely no issues or fire. (Phew!) I got a second opinion on both items and was shocked to find: - I did not need a new tire. The place I went to was able to patch it for $20. - The caliper was seized but the second opinion informed me it was not yet dangerous and it would not yet cause a fire. The caliper had not come touched, or come close to touching, my rotar and that is when it would get dangerous. They said it was good to address and repair but it was not as scary or causing danger as the service manager at Nissan told me. I cannot help but feel the service manager tried to scare me into these repairs saying the words "danger" and "fire". I am a loyal (7 years at Hilltop Nissan Service) female customer that almost always says "yes" to the suggestions of Hilltop Nissan Service Dept. Bob always took care of me and explained things well and would make proper recommendations and not scare me into $1400 of repairs. I will be reconsidering where I bring my car for repairs following this recent experience at Hilltop. Things have been going down since all the front of house service employees changed over...

Always a great experience, especially when Leigh is there. She always goes above and beyond.

Pete was incredible helpful and courteous, everyone in the industry should take a page from Pete's book.

Beware of the General Manager here. Very unprofessional and would not help me with my lease return because I am not buying another car from them. I wasn't on the phone with him for 1 minute trying to resolve an issue and he aggressively told me "he's not going to tell me again" and hung up on me. I was just trying to schedule my lease return and he wanted me to call Nissan Corporate because "He's not Nissan" and "It's not my problem". Before that I was kicked around from sales, to finance and someone who handles lease returns. None of them would help me and directed me to the General Manager who obviously was no help. All of them once they realized I wasn't buying a car again from them had the same dismissive reaction.

Peter Surdi started my experience on the right foot. Easy and attentive, Peter was welcoming, well versed and accommodating. Returning for my registration and plates, I had an issue with a tire that was addressed and resolved in the same visit. This is my 2nd car from Hilltop and I’m glad to have a dealer and salesperson I can trust.

Best car buying experience I ever had!!! Needing a car for our 17 year old, we came across a used Lexus IS 250. Perfect car for a young man heading to college. Anyways, I called the dealership to confirm the car was still available, Rocco replied that it was and had the car ready for us when we arrive at a little past 8pm. The car was immaculate, ran well and had all the security features we needed as parents but also the bells and whistles for a young man. Only reason I dont think we were able to drive the car home that night was due it already being late, and Rocco needed to confirm with my financing in the morning. By 10 am the next day, Rocco had already called that everything is in order and the car was ready for pickup. Once again upon arrival, a cleaned car with full tank of gas was waiting for us. After about 30 minutes or so finalizing paperwork and signatures we were on our home. WOW, Im impressed!! Rocco you're the best! Cant wait to bring my next buying experience to you.

I will never step foot in this dealership again! Went in to just look at a couple of brochures and we were greeted with possibly the rudest saleswoman I have ever encountered in my life! Practically smacked my hand for looking at brochures which we were told after the fact they were only intended for the salesmen. No signs were posted to indicate as such. Even after I apologized, she went on how we were not allowed to touch the brochures without permission. I know a lot of people in this industry and I am going to recommend people never patronize this business.

The one star is for a very courteous service rep when I went in for service. However, hugely disappointed for 2 reasons 1) I was signed up for marketing emails for Nissan and for Carfax without my permission. 2) I went in for a recall notice and was told the part had to be ordered based on my VIN, never got a call back and it's been just over 5mos, yet keep getting emails for recommended service. On top of that, Nissan makes unsubscribing from marketing emails unnecessarily complicated. Luckily just traded in both of my Nissans and don't have to deal with them.

I had my 2018 Nissan Maxima's hood replaced and painted here. Chris, the service manager was a pleasure to work with and partnered with Nissan Corperate to get ny car looking great again and all under Nissans fantastic warrenty to boot. I recieved my car back in great shape and also the outside is clean as can be. I put 4 stars do two only two things. 1. There are no loaner cars which can be a pain 2. I was quoted the repair would take 5 days and it ended up taking 8 days. Both of these things are minor and mostly out of control of the employees here. Overall great service, great communication, and great work.

We finally found the exact car we were looking for and a great dealer after several weeks of searching! We visited 5 other dealers before visiting Hilltop Nissan and Hilltop was by far the best. Everyone made the car buying process incredibly pleasant! We worked with Anthony and he was especially helpful! Anthony helped us find the exact car we wanted and worked with us to get to the price we were looking for. I plan on using this dealership for any future automobile purchases and I highly recommend Hilltop Nissan if you're in the market for a new car.

My car was taken in and dealt with ASAP. They listened very carefully to the problem I was having and resolved the issue immediately! Great service team!

The team at Nissan Hilltop is very professional and helpful. Moreover, I am always pleased with the service I receive.

Excellent sales representative very helpful to us.help us from beginning to end . Thanks Anthony, you are outstanding, very knowledgeable about the car and very compassionate to customers! Thanks , everyone showed a helping hand to us!

Great Experience! Usually I'm cautious of dealerships when it comes to vehicle maintenance but I was referred to Hilltop and I've gone there ever since. They have an incredible service department that is incredibly helpful, hardworking and treat you great. I highly recommend!

The customer service person was really helpful and tried to help me as much as she could. This makes me happy and pleased.

Do not buy a car from this dealership. I recently bought a 2019 Nissan Rogue . When purchasing the car Anthony Freda told us we would get free oil changes for a year if we financed through Nissan, which was a lie. We also only got one key fob. When I called him up about this he first told me he would work on it. After not hearing back fro him I reached out to him and he texted me back that the contract only stated that I was to receive only one key. Again a bold face lie. I bought a Nissan certified car which entitles me to two car fobs. I reached out to the general manager several times and all he does is avoid my calls. Save yourself the aggravation and go to a reputable dealership

Always excellent customer service when I come here.I purchased my car from here and I also have it serviced here. Tonya (the service advisor) always gets me in and out and makes me aware of any concerns she has about my vehicle. Amazing place!

I went in for service on my transmission and was informed that it was under warranty and would be receiving a new one at no cost, the Service Consultant LEIGH DELLE -HAMILTON is very professional, cortious, and knowledgeable. My wife, and I are very impressed with this particular dealership and its staff, keep up the good work, Thanks Leigh

I will never return to this dealership to have my car serviced ever again. I went to the sales floor and spoke with Michael. I told him that o was interested in training my car and the car that I was interested in getting. I eventually asked him of it would be possible to test drive the car. He starts to get flustered and proceeds to ask me a million questions, if I live in the area, if I work in the area, am I visiting etc. He then starts toand then changes it to tmake up excuses as to why I can not test drive the car. That I needed to make an appointment. Then he changes it to say that the car that the car would need to be put into the shop to test the fluid levels. I started to look around and noticed that I "stood out" and realized what was happening so I left. I later called to speak to a manager of the sales department and was directed to the manager of the finance department. He took my information and told me that he would have the sales manager return my call. It never happened.

I was promised a full refund for faulty service over 7 months ago by the Service Manager Chris Parks. Despite promising every 2 weeks that a "check was in the mail" or that "the charge was going back to the credit card," nothing ever materialized. There was always a new excuse (weddings, covid, etc) and obviously I was given the runaround until I just gave up. I would not take my car back here and I encourage anybody else looking for an honest dealer to skip this place entirely. They do not honor their promises and worse, just straight up lie to you. Next stop, Nissan Corporate with the full email chain.

DO NOT PURCHASE A VEHICLE FROM THIS DEALERSHIP. I purchased a 2020 Nissan Rogue on March 20, 2021. I worked with Anthony Freda, who at first, seemed like a nice guy, but I soon learned how much of a lying, deceitful person he was. The first issue arose with my plates and registration. I was given a temporary plate that expired on April 18th. However, I did not receive my permanent plates/registration until May 4th. I messaged Anthony to see if he could get me another temporary plate just to get me by until my permanent plates/registration arrived. He said he could only issue new temporary plates after mine expired due to state law. I understood. Come April 19th, I messaged him to see if he could get me a new temporary plate. On April 21st, he said he sent a request for a new temp to the state. Then... crickets. Next issue - I purchased the vehicle knowing full well that the car only came with one key. However, Anthony informed me that he would be sending me a second key. I followed up on April 29th, and was informed that he was “waiting for the right match”. On May 22nd, I went to my local Nissan Dealership to get my oil changed as the oil change sticker was still on the car for the 16,000 mile mark. I had purchased my car at 20,788 miles. Therefore, that was not done. Once my oil change was completed, I was informed by the advisor that my brake fluid was not changed plus my cabin filter and engine air filter were not replaced. The service advisor was very surprised at this as he mentioned these are things that are normally taken care of before purchase. My fiancé reached out to to the dealership - Anthony got involved and sent a picture of a service report. IT WAS FOR THE WRONG CAR - a 2017 Nissan Rogue that wasn’t mine. When my fiancé called him out, he said everything I had listed had been done, but no picture of a service report for MY car was sent. My fiancé also called the dealership to speak with Bill, the sales manager, to see why this wasn’t taken care of. He was nearly impossible to get ahold of via phone. Whenever I called, I asked if Bill was available and wanted to make sure that he was at his desk before I was transferred. Lo and behold, I kept getting transferred to voicemail by various employees. My fiancé somehow got ahold of him and inquired as to why I didn’t have my second key yet after two and a half months, why the three items weren’t taken care of before I drove away with the car, and he also threw in the fact that Anthony lied about the battery being changed when, in fact, the battery date marker said 2019. Bill didn’t seem sympathetic at all. He even got Anthony on the phone to try to defend himself. He swears he never mentioned that the battery was new, but we have proof via text that he said so. Bill then said, “The battery works though, right?” That’s not the point. The point is we were lied to on more than one occasion. I told them I would be there Saturday, May 29th, to get my second key and get my other items taken care of. When my fiancé and I arrived, we told service what we were there for - to get the filters replaced, brake fluid drained, pick up a second key and have it programmed to the car. We asked the service advisor to please ensure we got our old filters back... this was to prove a point. While we were in the service area waiting, Anthony walked right by us and didn’t say a word. He did know we were coming as he told us the time to be there and informed us they had the key in stock. Kind of ironic how they had the key the day I threatened to show up and not for the past two and a half months. Once the servicing was complete, my fiancé checked over the car. All looked fine. He went back inside to show Anthony how disgusting the filters were... they were literally black - Anthony just shook his head and walked away. Can’t lie yourself out of that one, buddy!