Heritage Financial Credit Union Boniface Dr, Pine Bush

We had an auto loan and I would make the payment monthly at the branch. Everyone was always so kind and friendly to me and their other bankers .

My debit card was compromised. This caused my checking account to be overdrawn. The explanation of "pending" vs "posted" was confusing. I could not take cash out of my account for 2 days. However, the branch manager, Raquel Martinez, was helpful and had all fraudulent charges and service fees reversed within 5 minutes of making a phone call to the appropriate personnel. I believe in local banking, and this experience has strengthened that belief.

The sign on the side of the building suggests this is a financial institution. But I've never walked into a bank that would not accept cash. I walked in with a $10 bill and requested change. I was told that if I didn't have an account I couldn't get change for a $10 because they have to enter it into their system. Silly!!! The car wash across the street (obviously a more capable financial institution) was able to handle this complex transaction. No account necessary.

I have accounts with all 3 banks in Pine Bush. Hudson Heritage holds my biggest account and they have always been attentive, professional and friendly. Not sure what the negative reviews are about but I highly reccomend them.

Stay away from them if you are shopping online, they keep blocking the card, less than 2 hours of getting it unblocked, it got blocked AGAIN!

At 4:59 pm this evening I tried to enter to the branch lobby sadly the manager said that they were closing and if she allowed me to go in they can get in trouble for me not to take it personal but yet inside the lobby there was a client. I expressed to her that I drove from Ellenville and that I simply need to withdraw some money. She told me to use the atm. I'm fully aware of all the functions on the atm however the amount I needed to withdrawal exceeded the amount on the atm. After being a member for 5 years I shouldn't had to experienced the service I did. As a manager all she need to say: 'We closed at 5pm since we have a client let me take care of you since is one transaction but for future reference we must closed the door at 5' o'clock.' To conclude, now I have to drive back but this time will be to closed my accounts.

This is a very inviting, friendly credit union. Wonderful facility, including a coin machine for members! After reviewing all the banks and credit unions in the area, I felt most comfortable here. I asked to join and an hour later I was a member. I met both the manager and the loan manager, both very professional and very friendly. I'm very happy with my choice and I highly recommend them! I'll continue to add to this review as I continue to do business with them. I take google reviews very seriously!

I wanted to choose Zero stars, but that's wasn't an option! Do not use this Financial institution, Here's two scenarios to explain why: My parents have had multiple issues using this CU even as members. Last year they had my sis's wedding in Italy and informed the CU that they would be travelling overseas and not to be alarmed if there card is used in Italy. When they got to Italy and used their card, the CU blocked them from using their accounts. And they had no way of paying for things for the wedding or travel. A huge headache for the whole family. And they did nothing to compensate for it. But unfortunately my parents kept the account. This year, I wrote my parents a whopping check from my California acct and the CU bounced it saying my account is closed, when it is most definitely open and active and has more than enough funds to cover the check amount. Then they gave my parents the incorrect telephone number to give to me thinking we wouldnt just look online to get the right one. It seems like the people who work for this CU are lazy and love making problems for other people, and think they can get away with it. Ive had to chase them to get anything taken care of and they are completely impossible. Choose some other place if you can, I wouldnt trust them and will definitely be taking our funds elsewhere.

Very nice people and friendly service by the way I actually signed for my heritage rewards program the lady was very nice by the way I went to her and said may I please sign up for it she said sure by the way but I’d didn’t know my member number she helped me out and it started working she does me that I get points for on my debit card and it works.