Happy State Bank Olton Rd, Plainview

I've been with Happy State for many years. I appreciate all the workers. They are very helpful and nice. I have never had a bad experience in the 10 or more years that I've been there. My children bank there to. Nothing bad to say. Thanks Happy State for making banking easy.

I have to look Happy State Bank and I've only deal with two branches Plainview and one of them in Lubbock and they're both really awesome and the people our great Associates

this location does not have high security for anything!!!! Someone went dumpster diving and found one of my voided checks and cashed it in the drive through without ID!!!!! The president told me they don’t ID through the drive through when your cashing a check!!!!!??????????? Now I’ve been after this bank for a few weeks and still haven’t got anywhere with this incident!!! They want me to pay the money back into my account when this was ALL THEIR FAULT!!! The president told me that on that “PARTICULAR DAY” they were changing their cameras and they cannot find the person who cashed my check without an ID!!! Now I’m almost $700 negative in my account and I have to pay $35 fee for every time! She guarantees me when they find the person I won’t have to pay it back and I’ll have to go file charges!!! Like, for real?!? Why is this taking so long? Also why is your security not bumped up? Every other bank uses your ID to cash a check! Looks like I need to get an attorney!

They are always helpful and nice.

I was a centennial customer, and my account benefits changed without my knowledge and prior to travel I asked if my international atm fees were still waived since that was what my account type entailed. They assured me they were. I went to Mexico and used my debit card at the atm and they charged me 4 different fees. Yolanda was my account officer and was told by someone in customer service she’d fix it. 2 weeks passed and it wasn’t fixed. I finally had to reach out to a lady name Jennifer B. in Lubbock and she waived the fees. I’m closing my account with them, because of their inconsistency. They then told me it was a communication error on my part, but they’d adjust the fees as a courtesy. This was the second thing that happened that didn’t set right.

If you don't look like you got money, this bank will treat you like you don't got money. Unfortunately this southern town in the south still makes minorities treat each other like second class citizens.

Personnel are friendly, knowledgeable in their customer service. Good options for banking from individual accounts, business accounts, other types accounts.