HAPO Community Credit Union N Union St, Kennewick

Ana will absolutely take great care of you home loan and right next to her is MJ who can help with his expertise on your auto loan! 2 amazing individuals

Teller didn't believe me when I said I was vaccinated. What did she want, for me to show her my card? Do these people not respect privacy anymore? It is a HIPAA violation to ask about private medical records. Very rude and cold with me after I told her a second time that I was vaccinated, she even suggested that I wait for another teller. Again that is discrimination under the HIPAA.

I usually have a great experience at EVERY Hapo. But this morning I went through the drive thru to cash my check, I was the ONLY car in all lanes and still waited almost 10 minutes for a hello, as the two ladies inside were just chit chatting. Once talked to I had asked for a certain amount in smaller bills to be easier to break up for bills. Counting my money while leaving I had came across the fact I didn't get the amount I asked, promptly turned around and went back to the window to get another 100 broken into smaller bills. At that point the other lady was helping me and didn't even bother telling me to have a great day after fixing her co-workers mistake. Definitely disappointed in their customer service and how they handled this transaction.

I’m not sure what the point of making an appointment is, if they are never on time. I’m sure if I was late they would cancel my appointment. So unprofessional for a bank not to know how to be on time with their members. If it wasn’t for us they wouldn’t have a job. So disappointed.

I called and asked if my account could be deposited into for a week and a half before they finally told me my account was "frozen" due to inactivity. I needed to figure this out and could have lost my job, please make it a point to go over all of the account so that way your customers dont feel stupid wondering what's going on. I talked to 5 different people over the phone before 1 could apologize and tell it's been fixed.

Love this branch, not only amazing people like family they have a great location and vibe. Highly recommend Mj in auto financing, goes above and beyond for clients and very knowledgeable.

tried to use the drive thru atm and my debit card got stuck. i went inside to inform them and try to retrieve my card from the machine and they told me that they don’t have access to it and when they do have access to it they’ll shred my card. hapo took my card and shredded it without a single effort to get it back.

I really want to take the time to say how truly happy I have been with HAPO. Moving out of the state I still bank with HAPO because of the reliability, attention to detail, and care this bank provides to its clients. Anytime I have had issues, every teller I speak to is there to help me and make sure everything is right again. Not once have I been on the phone with a teller who didn't sound like they wanted to be there. I recently had fraudulent charges made on my account and they were able to start the process of getting my funds back into my account the day of. Hanna, the teller who was helping me, was amazing. She hopped on the phone with the Fraud Department and got the ball rolling immediately, she kept updated with their process throughout the day and was very reassuring about the whole situation. I just can't say enough how pleased I am with HAPO and the staff. Thank you so much.

I have been a Hapo Member since 2008 and have always had an excellent experience with them. Their staff is always eager to help me with my banking needs and they are always friendly. I have had several car loans through Hapo and they always have the lowest interest rates. I would recommend Hapo to anyone who is looking for a credit union that cares about it's members and the community.

Horrible and rude tellers that dont know how to give customer service. I will never do business with them ever again and I hope that they train their tellers on how to treat members. Numerica and Gesa are amazing and know how to treat their members and non members. Check them out instead and avoid HAPO at all costs.