Hancock Whitney Bank N Loop, Houston

WORST CUSTOMER SERVICE EVER! When there is a bank on every corner in Houston, take your money elsewhere. Their lobby is empty and no customers. WONDER WHY!? You can stand there for days and noone would come to help 12/08/21 @ 2:45pm CST. Management should review the staff on the cameras

Incompetent idiots at best. Carrey Bonner can't tell a dog from a horse. She opened a business account that was later closed for no apparent reason which caused great distress for my business. She blamed everyone else and contradicted herself repeatedly with numerous lies. She is indubitably not competent to be a banker. Customer service is as worse. I received a generic letter with no details as to why the account was closed. Carrey then decides she would just say anything to make herself seem competent but she still contradicted herself too much to trust anything she says. Do not do business with Hancock Whitney Bank. This location is ridiculous! Consumers know your rights!

Took an insurance check in as it had myself and mortgage co. (Whitney) i was told they didn’t have a stamp in HOUSTON to endorse back to me,and that it would have to be sent to New Orleans to have that done. Said ok, and waited over 2 weeks and didn’t here a peep,so i called an apparently they had been trying to get in touch with me for something minor,bu your telling me they didn’t have a phone number or anything on me to get a hold of me, they could have mailed me a letter,as they mail me my monthly bill. Horrible,if i could switch i would, starting to think about it now.

I only used the outside ATM machine. As such, I can't say much except I like the architecture. Conveniently located too.

Great staff! Always friendly and helpful. Great Bank. If you need help with anything see Carrey Bonner!

Bank employees are always awesome but its very inconvenient to be closed on a Saturday. Also money transfers, for some reason take forever. Their app isn't very good either.

We’ve been banking with Whitney Bank, now Hancock Whitney for as long as I could remember upwards of 20 years. Personalized, first class service is all we have ever received. Annette Miranda has helped us since the beginning, and she is still our go-to person to this day.

Worst experience ever. Sent me a promotional mailer to open a business checking account with a $400 bonus. Come in to close the account, and I am told I will be charged $20 to close it. CSR Rico lies to my face, claiming he never represented that the promo was valid when I opened the account. He had specifically asked to confirm my address information so I "wouldn't have issues receiving my promotion." I bank with BofA, Chase, and Capital One as well as with a credit Union. All are better options. Work on your communications and professionalism before soliciting deposits, Hancock Whitney.

Went to open a bank account, the lady who was shuffling through files asked us to have a seat, kept doing her work and then starting friendly chatting in her cube with a person who entered after us. We left after sitting for 20 minutes. Thanks, I'll take my money elsewhere.

Everyone has been extremely helpful for me, no matter what, how I need it. They have been very very helpful.