Gulf Coast Educators Federal Credit Union Fairmont Pkwy, Pasadena

To whom it concerns, you have an "AWESOME" Employee working for you. She was very Polite, Professional, Considerate, Knowledgeable and very Understanding. Most of all a Blessing in forming the transactions for me in a timely manner. Please give her a raise, a real raise for making me feel special, appreciated and thankful! Thank You Jesus 😇

This past Saturday Victoria did a great job helping me reset my online information while making sure i didn’t have any remaining questions before leaving! She was professional, quick, and very nice!

Pam Ladd a loan processor made a careless mistake that affected our company. But we are all human we make mistakes my complaint is how she handle the situation afterwards. Very unprofessional and rude. I hope her day gets better or find something she enjoys doing as a carrer.

I am Highly dissatisfied with the loan officer *** Bob Hedrick! *** Our first scores were Mine 615, my husband's was 630 (via phone). A few days later our scores were mine 591, my husband's was 626! That's a big difference, when nothing has changed, and we have not done anything but apply for this loan! Something is not adding up! Now our scores are lower than before because he pulled our scores! *** Request another loan officer***

I have been with you for over 20 years and i still have the best experience as the first time. Love this credit union and their professionalism!!

My teller was so sweet and very professional. She even mention a credit card with my bank.

I was excited to be able to deposit on the new atm however it did not give me the option as in if it was the old one I don’t understand why if it clearly did have the deposit cash slot

Great Customer Service, The sweetest ladies Ive had the pleasure of working with.

The process was easy and quick. The customer service reps was very helpful and friendly. Excellent credit union!!!

Customer service is an absolute joke. My husband applied for an auto loan and Ashley Rosewell in the loan department ran my husband’s father’s credit by mistake even though my husband provided OUR account number. They have the same name (Sr/Jr situation). The quoted interest rate came back higher than we were expecting so we didn’t go through with the initial vehicle my husband wanted. It wasn’t until we were purchasing a different vehicle that Ashley was finally asking specific questions about the account that she realized her massive mistake of running the wrong person’s credit. Her and Cathy Latholais are beyond difficult to get ahold of. They don’t respond to emails or answer their phones unless you threaten to get higher management involved. Not to mention, apparently all GCEFCU customer’s debit cards weren’t working a couple of months ago due to a server issue yet we were never notified. My husband kept trying to fill up with gas and his card was declined over and over regardless of having funds in our account. They finally deemed it as fraudulent activity and it was when he called to see what was going on that he was informed of the server issue and no debit cards were working. There was absolutely NO communication from GCEFCU to us customers about this issue. We are incredibly disappointed in the customer service we’ve received over the past few months. We are moving our finances over to a completely different institution soon.

And okay Bank the upside is I get paid two days early. Downside is I am never approved for any loans. I’ve been with the bank for years but refused even a small loan of $200. Customer service is OK if I have to make large transactions I do have to plan to be there more than three hours. Once I requested a travelers check from the ATM and was told to go inside to pick the check up. Needless to say instead of the representative saying the printer was broke went back-and-forth to the printer trying to fix it and had me sitting there three hours before being told the printer is broke and if I would like I can pick up at the Pasadena store which is 45 minutes away from the store. This is supposed to be an educator’s credit Union. However I do not see any service that I am approved of as an educator.

Updated January 2022: My review went from 5 stars to 3 because the credit union no longer has a 24-hour ATM available at the Pasadena location. I even went to their website but there’s no information about the reason for taking out the ATM (see pic) nor any reasonable alternative. I was already frustrated because the ATM could not accept cash deposits as other banks/CUs do (e.g., Chase) but removing the ATM altogether is unacceptable and poor customer service. Original review: I've been a member for 4 years now. They are very friendly and have good hours. They take good care of their members.

Anita Jordan was a wonderful at explaining the terms of my personal loan. Honestly I have had only positive experiences since I joined gcefcu

The service my parents received from Kirsten Gibson Villarreal was excellent. After contacting the office on several occasions they were unable to speak to a loan officer while theirs was out of town. Kirsten stepped in to help us through the process and was extremely patient and demonstrated an elevated level of professionalism. My parents are seniors and were being taken advantage of at the dealership and Kirsten was concerned and empathetic remaining on the phone with us through the entire transaction. We want to sincerely thank you Kirsten for your amazing service!

Our financial and member services experience with GCEFCU was awesome, as usual. Great job!

Nicholas M was professional, efficient, and patient with our new car auto loan.

Kristen provided excellent service. She was very efficient, kind and thorough. Kristen took care of our financial needs in a timely manner.

I have been a member with the credit union for over 10 years and although I’ve had exceptional service I will say it’s slowly declining. I don’t think it’s the employees themselves it’s just the lack in numbers. You’ve recently expanded your consumer base statewide but still have the same amount of employees. Specifically in your contact center, when I used to call for questions about my account or services I’d never be on hold and if I was it was for less than a minute. Now sometimes I’m on hold for 10 minutes or longer depending on the time of the day. I can only assume it’s because you now have more members which makes sense but if you had more representatives to answer the phones it would probably avoid having to hold for so long to speak with someone. Other than that I love the place but if this continues I may have to look into other credit unions.

Getting ready to leave for Marine Boot camp and go serve the country. When i call to have my car payments paused (Note: I have a federal document that states they have to pause the payments, its illegal if they dont and im out of time to try to take this to court) they tell me they dont pause payments and they dont have to no matter what paperwork i have. I was only given the option of reviewing my interest rate (which does nothing because my interest rate is already super low) or basically just saying screw my credit. There were no other options no matter what I asked. Currently refinancing through another bank that will work with active service members and I will be closing my account when I come back 0/10 do not reccomend

Excellent customer service! My mom passed away and I had to close her account. I was emotional. Imanol Rodriguez was extremely comforting and professional in taking care of my needs. I appreciate the services provided by GCEFCU and how they treated my Mom when she decided to join. She was treated with respect and courtesy each time she came in to complete a transaction. I am a member and I would not bank anywhere else. Thank you GCEFCU for being a personal, family bank.