Guild Mortgage Company Hewitt Ave, Everett

This is a general comment not specific to Jason as I did not have direct communication with him through this process. I actually started the home purchase application with Michael Jefferson but transitioned to a home refinance after experiencing a volatile buyers market that I was not prepared to be competitive in. Michael and his team always set clear expectations for first the home approval process then the transition to the refinance process. Michael always made himself accessible via text and telephone to answer question about qualifications requirements sometimes explaining twice when my spouse was not able to attend a telephone call. He was extremely pleasant, professional, and easy to do business with. He was also extremely candid in his responses and I never felt like he was just trying to close a deal. He established trust. I applied with my bank in tandem for both the home purchase and refinance process to try to get a competitive rate. While I had an initial positive experience there as well, when we got to underwriting review things were off kilter with my bank. I felt like my loan officer there needed me to jump through hoops and burdened me with gaining additional rate match information that may have won my business had he not. Guild’s rate had already beat theirs so the burden should have been on them to at the very least match. I don’t know if Michael’s internal relationships with Guild’s underwriting team gave him a leg up here but things were always just easy. If he didn’t have the answer right away I trusted that he would get back to me with it. The processing team was also exemplary. Alexa quickly got me acclimated to the portal and our responsibilities for the application process. She gave me the blueprint we would follow and primed me for anticipated requests for underwriting. At no point was I confused about my expectations. Tara was also excellent. She was very responsive and gave us weekly updates on progress towards closing. We actually started a refinance with our original lender in Sept 2021 before we decided to sell. That process went on through January 2022 and by comparison to Guild, was awful. We had an originator who met her quota with us for FHA to Conventional with cash out conversion. We then got turned over to an inept processor who repeatedly bungled our loan. It’s ironic that his title was Customer Advocate because he never served that function. It was a nightmare and we ultimately decided to walk away right before close because of their inability to communicate and accurately process our loan. We had a more favorable rate with them but they just could not get their act together especially at the end when it came to scheduling the close and we were fed up. I share this experience because I truly believe in the importance of customer service and the client experience. I see that Guild shares those values as well. Big Kudos to Michael, Alexa, and Tara. They made this a great experience beginning to end!

Jason and his team with Chris Bodin and Ari were great to work with! They made the entire process so simple and easy to understand! They communicated the whole time and constantly gave us assurance that everything was on track and going well, and gave us a lot of notice when anything additional was going to be needed. They really make you feel like they want you to get the loan as much as you do which was a great feeling! We will definitely recommend friends, family and others to Jason and guild mortgage! We look forward to working with guild going forward!

By far the best mortgage experience ever! I've done business with Jason before and it just keeps getting better, easier and more streamline!! The first mortgage I did with them was a VA loan, it went so nicely and quick that our real estate agent started to refer all VA loans to them. If you are looking for a painless mortgage experience I strongly recommend Guild and Jason!

Hands down to Michael Jefferson and Team Guild for going above and beyond for my parents refinance. They are very professional and communicative. They guide you thru the entire process. They kept everyone posted from initial contact all the way to funding. Very Highly recommended.

My experience was great with guild mortgage and working with Aleksa Draganic, Michael Jefferson and Jason Gosser was amazing! They helped us with the whole process from start to finish and answered all our questions as soon as we had them! they are total professionals and would recommend highly to anyone!

Jason Gosser was great to work with. He actually contacted me to inform us that we could save a good amount on our monthly mortgage payments by refinancing. Everything fell into place like he said. Thank you Jason.

The Gosser team is an incredible team of loan officers, they just completed my latest purchase with 0 hassle, I am also a real estate professional of 16+ years and I refer them to all my clients and they never disappoint. Thank you for always doing a fantastic job!

Working with Guild Mortgage was a very fun and well organized experience. I have processed 2 loans through Jason's company and I am delighted to say that he has gathered a fine team together that are very pleasant to work with. I will definitely go to Guild for all of my mortgage needs and refer them to all my friends. Thank you Jason Gosser and all of your team members Rick Trenchick

Chris Bodin, Alexa and Ari all did a great job. Can’t say enough good things but it was a pleasure to work with such friendly, knowledgeable and hard working to get the best loan possible in the timeframe we needed. Thanks!

Just completed our third mortgage / refi with Jason Gosser and his amazing crew. Very happy with the whole process and would recommend them if you're looking for a bowl full of accurate, friendly, and efficient service, with a big dollop of great rates on top, and a garnished with a cherry of excellent communication.

From start to finish our experience with Jason and his team was so amazing! The time you spend with your lending team on the phone, email, in person etc. is a lot through this process and I couldn’t have felt better about every interaction I had with them. The personal touch they put into everything they do is amazing! I’m very thankful we chose them to buy our first home with, we would hands down recommend them and will absolutely use them in the future for anything we need.

Just did a refinance with Guild and I had an incredibly positive experience. Kevin Daniels and Christina Ramos were amazing to work with. They were both extremely responsive, informed, and kind. The Guild website is easy to use and made the document processing much easier. Thank you Kevin, Christina, and Guild!

My husband and I had the BEST experience buying our first home and financing it through Guild Mortgage! Our loan officer Taylor was phenomenal. She was so easy to keep in communication with and always so informative! If we had a question she was so quick to respond. Being our first time purchasing a home she was over the top helpful and explained things to us so we could understand and feel less overwhelmed . She still checks in with us making sure things are going well. Guild sure knows how to hire the right people! Great company, great staff and a great experience.

We did a big move during one of the scariest times ever 2020 COVID! Jason and his team made sure everything went through smoothly and made sure there was nothing holding us back from getting our new home. I appreciated all the communication and professionalism. He also made sure we were locked in with the lowest and best interest rate.

Jason was really great. This is the second time he's helped me. The first time he helped me get a loan when I could barely afford to qualify for one a few years back when I first bought the house. And when the loan was sold off, he helped me refnancei a rate back with his company that was very difficult to obtain and helped me save during these difficult Covid times. He and Kaitlin were very good in shepherding me quickly through the process. Thanks again guys! Looking forward to refinancing again if the rate drops even lower!