Guaranteed Rate Walnut St, Philadelphia

Terrible customer service. Jeff is extremely unprofessional. I would never recommend him. My husband got a competitive refinance quote and when he wouldn’t share that information with Jeff, Jeff sent him the most unprofessional email I’ve ever read. Go with cardinal financial.

Mike and his team are the best in Philly! They have done a number of loans for me and just helped me close on another property. They always make me feel like a priority and are great at communicating, which is so important in a transaction. I can't recommend these guys enough!

So helpful! Moving to Philly from out of state, we found the home buying process a bit intimidating. Without our fabulous realtor and Guaranteed Rate, we never would have survived. Responsive, helpful, and thorough ... and we got a great rate to boot! Huge kudos to Eric and his team. Would recommend without hesitation!

Great service, highly responsive, answered all my questions, and got the best rate I found after shopping around.

I've sent a number of my real estate buyers to Jason, Nick and their team. My clients ALWAYS receive top-notch service, excellent customer service and great deals. They treat my clients like their business completely depends on their satisfaction each and every time. It' always a pleasure working with them. Keep up the awesome work... See ya on the next deal!!!

Do yourselves a favor and shop your loan with another company. I was supposed to refi earlier in the year, and after 3-4 months the loan never closed. Jeff and his team weren’t exactly honest throughout the whole process. Numbers kept changing between conversations from one person to another, after all that time and aggravation the Loan never closed. Months later I reached back out to try again with Jeff and his team. After only one week I was told by Jeffrey Angelucci himself, “go get jerked around by another company”. All because I didn’t want to share information that was given to me by a rival company. He didn’t even have the courtesy or balls to call me, he sent me a cowardly email. His team is not qualified, the loan rep he assigned to me was more like a used car salesman, not once listened to what I wanted. Instead heavily pushing what loan was best for them, and not me. His pushy tactics weren’t that of a reputable company, more like a broke down corner ghetto fly by night car dealership. I have 18 years left on my loan and even after several times of telling him several times that I didn’t want to go back to a 30 year he just kept pushing it. After receiving a very competitive package from Cardinal I told Ross once again exactly what I wanted him to spec out for me. After a voicemail still pushing the 30 yr and an email doing the same he asked for me to send over what Cardinal had sent to me. When I stated that I was not sending everyone’s pricing back and forth this is when I received the bs email from Jeffrey Angelucci telling me to F off. Wonderful business model you guys have over there. I’ll be using Cardinal for my loan as they provided what I asked for, not what they thought I should have. Do yourselves a favor and shop your loan with multiple outlets and don’t just settle for guaranteed rate, they’ve burnt me twice now… never again

“I have done about a dozen loans in my life having purchased four homes with several refinance loans plus one home equity loan. So my experience with lenders, I feel, is extensive over four decades. For the latest city home, I shopped with three lenders and decided to go with Rob Wisnick at GuaranteedRate based on the best quoted interest rate, Rob and his teams' responsiveness and ease of working with the technology (Secured Portal). Plus Rob was able to send me pre-qualification letters in a matter of minutes as we made bids on two homes (one fell through). As we proceeded into the loan process my expectations were exceeded. Once we got into document collection and underwriting process, Rob and his team (Paul Thumm, Angela Vitale, Kristen Frederick, Marc Hirsh) were on top of everything, professional and always available and responsive to any question. The Secured Portal is a solid website for uploading all documents and easy to navigate. Then to my delight, a few days before closing, I learned from Rob that they were dropping my fixed rate by 3/8 points (even though I locked in at the beginning!) I met Rob face-to-face at the closing and he orchestrated the process to take only 45 minutes to complete. And he gave us some terrific swag! Overall, I would recommend GuaranteedRate without question and give a score of 11 on a 1-10 if it was possible. And I would give Rob Wishnick an even higher score!”