Grand Valley Bank W 8th St, Palisade

My family held a business account at the Vernal branch for two years. Our business may be “Mom & Pop”, however we are high volume. We have staff that have been with us for over 20 years. We opened a few accounts, that included savings at the Vernal location. We utilized direct deposit and bill pay features. When a family member with a mental illness walked in, three weeks before the Covid pandemic, Vernal management slammed our accounts closed. The sane family members that conduct everyday business were advised, it was due to “Bank Risk”. When we walked into our new bank, we were treated with open arms. Told by the new bank we could have credit products on the spot! Grand Valley management told us “All lending requires collateral”. We miss the relationships we had with tellers and bankers at Grand Valley, even back office and/or accounting. We do NOT miss a disconnected management team, closing accounts and denying credit products from arms length. -DRC