Glenwood Springs Ford Dealership Storm King Rd, Glenwood Springs

Worked with them for a 2019 Ford Ranger. Salesman (Korey) did an excellent job working with me to fix the tiny issues with the used truck. Not a high pressure guy, just works with ya to get something you are happy with. Also made getting an after market spray in bed liner very easy through their partner company. I seriously freaking love this truck and am very happy I went local to get it! I did but finance with them but the finance department was seamless and I ran into zero issues.

Edwin was absolutely wonderful throughout the whole process. He kept us informed and was clear and honest about the vehicle we were looking at. Maybe we got lucky, but the whole process took a lot less time than we were anticipating. Would recommend.

A fantastic experience from another state. Stay tuned for a LONG post. I am in Illinois. I was at a dealership in Crest Hill, IL looking at a 1998 Jeep Grand Cherokee Limited 5.9 w/ 122k miles. It was a disappointing experience (rusted out rockers, bad a/c, bad stereo, bad cooling sensor) & they would not budge from $4,700 & its been for sale on their lot for 95 days. Apparently, because it is a rare Jeep... they won't budge. So I went to Cargurus.com & tried finding another 5.9 for sale. One happened to pop up (from Glenbrook Springs Ford). I called & they had just uploaded the listing during the previous 30 minutes. Serendipity. The price online was unlisted (it was a mechanic special due to an apparent replaced instrument cluster & the odometer possibly not being "true" miles). So, they said $1,500. After I got my jaw off the floor, I asked what was wrong with it (surely, it was a basket case). The salesman (Luis) took it on a test drive up to 20 mph (which he then described to me). He then had the Used Car manager (Alan) take it on a test drive the following morning (and Luis promised they would not sell the Jeep from underneath me). I looked up their google rating, & it appeared that they were an honest dealership. So decided to take a chance & trust them. Luis then sent me pics of the Jeep cleaned up (including engine bay & under carriage), I received a call immediately the following day & Alan described the condition & how it ran (an issue with the door, the moonroof wouldn't open & the rear shocks were soft). I was also told a mechanic was interested in it, but that I had first dibs on it since I was 1st in line. I told them, consider it sold (& I gave them my credit card to pay for it). They were honorable despite one of their own mechanics being interested in it & sold it to me since was the 1st one interested in it.. So, I made flight arrangements into Grand Junction, CO the following day... and they sent a shuttle to get me from the airport hotel the following day (an hour drive). And they did this gratis. So far, this is unheard of - a classy dealership who gives a damn about their customer. When I arrived, the vehicle was parked next to a new Bronco. They let me take it for a test drive. I took it thru a car wash to test for leaks, & then took it on the highway (to the legal speed limit). And it drove like any Jeep with solid axles (no issues except for a slight grind in the front bearing... & 1/32 tires all around - which was tolerable for the trip back to Illinois). We then did the paperwork & there were no crazy document or other fees that dealerships normally throw in. The title work was sent to the Illinois DMV & I left with a 60 day temp registration (I'll need to register it in IL & pay IL sales tax). I also gave the finance guy money to pay for a pizza lunch for the dealership staff (who had treated me like gold). So, Luis & Alan then took a pic in front of the dealership & sent me on my way. On the way back to IL, I stopped to see youtube's "The Car Wizard" in his shop in Kansas - so he could assess the Jeep for me (he thought it was in pretty good condition - & really needed tires). There wasn't time for him & his staff to make a Car Wizard video unfortunately, but he took me on tour of his shop... treated me like a human being... and took some pics with me (despite how many requests he gets, he took the time on a late Friday afternoon). And we discussed his shop possibly doing a EFI upgrade to my 1972 Cougar XR7 convertible in the future. And if I am lucky, his shop will also work on my (new to me) 1998 Jeep Grand Cherokee Limited 5.9 (which are getting harder to find). I am SO glad I called Glenbrook Springs Ford from the Rides Unlimited parking lot. Luis & Alan treated me like Gold, You can be sure, that if I was to ever buy a new ford (Mustang-E anyone???), I would make the trip to Glenwood Springs Ford. GREAT Dealership. :-)

We weren’t even in the market for a new car but happened to come across a great deal on an Atlas on their lot that we couldn’t pass up… Not only do I recommend this dealership, but I highly recommend working with Chris Clarke! He goes above and beyond to make sure you know the ins and outs of the vehicle you are purchasing and works fast on getting you a loan approval, at the best rate possible. He’s also extremely patient and sweet if you have a toddler in tow! We couldn’t be happier with our new car and will absolutely be returning customers!

Diagnosis of my truck cost $623.02. No work done, just diagnosis to tell me that the part I need is discontinued and they are unable to work on my truck.

I called in for a safety recall. I was told the part would need to be ordered first. A month later I call back to check the status and I find out that nothing was ever ordered. I would expect a safety recall to be taken more seriously - especially with Ford's history in this department. I'm hopeful that this bad experience is remediated by a quick turnaround on getting this part ordered now on my second attempt.

Brought my car in for service about 4 months ago with a rattle in the sunroof. Problem was identified, but the part took nearly two months to get here. I was also informed that the work needed to be contracted out due to it requiring body work (how can a car company not be able to work on their own cars?!), and had me setup a time with their partnered body shop for the fix. A week later, and several miscommunications between the dealer and the body shop about the actual work being performed (I had to call each place several times to get them to talk to each other), the body shop determined that the part was was broken on arrival. The body shop told me this and I had to call the Ford service to get the details. At this point, the service department promised when the round 2 replacement part came in, they would take my car and deal with the body shop directly (and specifically promised a rental when this happened). Another month, another part shipped over, and was informed from the body shop (not the Ford Service Dept) that the new part arrived. I just called the service department to have them handle the car handoff. I received audible silence on the phone when I asked when I could drop the car off and grab the rental. I was informed there are no rentals and there won't be in the future since my problem is not "engine problems," and that I needed to call the body shop directly to schedule the service and drop the car off. Best part was I dealt with the same service rep both times who apparently lied to me when making all these promises a month ago. I realize some of these problems are out of their hands (part delays are common these days), but it's a bit insulting that I was lied to and then followed up with zero help. Its too bad this is the only Ford Service in the Valley, since I am still under warranty (its a 2020 Ford Escape) and will have to deal with them for future problems too. I should also point out that during this entire process, I have never ONCE received a callback. I always had to call them to get updates or dealt with the bodyshop delivering news first. Way to drop the ball, Ford.

Great dealership to work with. Jesus and Alan were very helpful at getting the deal done. I didn't realize the windshield was cracked in the truck I bought until I was leaving the lot, I called them right away and they lined it up to be taken care of at a local auto glass dealer. I would recommend them 100%. I will shop their dealership first next time I'm in need of another vehicle.

My wife and I were on our way to a family reunion on the western slope when my F150 broke down in Vail. My warranty company had it towed to a shop in Avon who, unfortunately, could not fix it due to programming codes Ford will not give them. They suggested having it towed to the nearest Ford dealer, which was Glenwood Springs. We rented a car at $100 per day and proceeded with our weekend. The truck was towed to Glenwood Springs where I spoke with Brystal about the problems with the truck and that we were renting a car until it was fixed. She told me since we were travelers, she would get to it ASAP. The truck arrived at their facility on a Monday morning at 10:30am. It was finally done 8 days later. Every time i called or texted asking about progress, I was told they hadn't gotten to it yet. They finally looked at it when I said I would have it towed back to the Denver metro area. 8 days to do 3 hours of work. Then, when I was presented with the bill, it was $2,600! I said that my warranty should have paid for most of that. Brystal then said oh, I forgot to put that in. At no time did I feel reassured about the work getting done and I certainly didn't feel valued as a customer. I emailed the general manager to make him aware of the issues I encountered and have yet to get a response. The worst vehicle service experience I have ever had. Go elsewhere!

We were traveling and towing a camper. Our truck started having problems and it needed immediate service. We limped into the dealership just before closing and met with Sammy. He let us park our camper in their back lot and got our truck in first thing the next morning. GS Ford diagnosed the problems and had everything fixed that afternoon. We can't say enough about the great service that Sammy and GS Ford provided. Thank you, thank you!!!!

It may sound kind of strange but it was like our Glenwood Springs Ford experience was meant to be... we had been trying to find a larger truck and were having difficulty because the one we wanted is not common. We were on vacation and I though since we are going to be going though a state that is more apt to have what we're looking for, I'll see what I can find. The first ad I came to was for just the truck we had been looking for (including color) and we were going to be passing through Glenwood Springs in the next couple days. If I were to sum up our purchasing experience I would say, "very reasonable". Korey was great. I think we made reasonable requests and Korey responded in kind. I would not hesitate to recommend Glenwood Springs Ford or to purchase another vehicle from them. Thank you, Chris Rockwell

Fast, friendly, no pressure. Very good experience. Love my new (42k miles) Ford Fusion!

Great experience working with Korey Cranor to upgrade our truck! Professional, yet super personable; knowledgeable and helpful but not pushy at all. Really made it enjoyable from start to finish. Thanks Korey!

Bought a new used truck here. Sales guy Eric was very nice, not pushy at all. Manager Alan was very easy to work with and kept his word. Told me he could get a certain interest rate for me and they got better than promised. Finance guy Mike was also enjoyable to work with. All in all a GREAT experience here and would recommend to anyone to stop in a bit a new or used car here.

My husband and I had a great experience at Glenwood Springs Ford. We had never purchased a vehicle from a dealership before, and they were very helpful. Everyone was extremely nice and accommodating. We appreciated the fact that they gave us the lowest price possible on our new car. Cassandra helped us greatly, and we would absolutely recommend Glenwood Springs Ford to anyone we know looking for a car!

We Live about two hours away and Glenwood Springs Ford was the only one that had the vehicle we wanted. Korey Cranor Set up a time to test drive the van. He texted back and forth with me several times to make sure the van was there and available . He was very helpful with all the details we needed. He has also followed up with us. I highly recommend Korey.

We had a wonderful experience buying our truck from Glenwood Springs Ford. Our Salesman Chris Clarke was very helpful in finding us the exact truck that we wanted. From our initial call all the way to handing us the keys it was a pleasant experience. I would highly recommend Glenwood Springs Ford to anyone.

I’ve been around a time or two, the customer service reliability doesn’t exist. These guys made me take my truck back and forth 3 times to fix one issue. They lied to me multiple times about a tire rotation. I asked before I drove 1 hour if it was finally done. They mentioned to me that it was. On arrival I noticed it wasn’t done, now I’m here waiting an hour for something I’ve asked 3 times for. If you wanna go to a true ford dealer plz go to rifle. Done with rant and done with service at Glenwood

I bought a used Ford F250 from Glenwood Springs Ford last November. I walked away feeling good about my experience. The salesman, the manager, and the finance guy were all very friendly and helpful, the service was not the problem. I am not a mechanic and I know very little about fixing trucks, I relied on Glenwood Springs Ford to be honest about the truck they were selling and the condition of it, in fact i was told that Glenwood Springs Ford did all of the maintenance on the truck for the previous owner. Within 24 hours of driving off the lot the problems began. A warning light came on that I had never seen before and when I got home I noticed a puddle under the truck. I called Glenwood Springs Ford right away to discuss the problem and they got my truck in right away for repair. The warning light issues was fixed at the expense of the dealership about $700, I was pleased. However I was told that there was no leaks in the engine and that everything was fixed.....wrong...after each outing, upon my return home there was always a small puddle under my truck, not being a mechanic and trusting the dealership, I though this was normal for a diesel engine so I went about my business. When I finally got tired of seeing this puddle everyday I decided to get a second opinion and took the truck to a different dealership to have it looked at, Turns out the radiator and lower radiator hose were both leaking and then to add insult to injury I was advised that the turbo was also leaking and appeared to have been leaking for a significant time all to the tune of about $5,000. I bought the truck with no warranty and in as in condition...I understand that. I bought the truck on the reputation of Glenwood Springs Ford, they sold me a lemon, and I am confident they new what they were selling before they did it. I will never return to Glenwood Springs Ford for anything. Super Disappointing.

Edwin was very helpful! Very informative and he always has a smile on his face! We bought our first truck with him and we appreciate the way he treated us. His communication was on point and always had an answer to our questions. Will definitely recommend him!

I recently bought the new Bronco Sport and just wanted to give a shout out to Korey for being an amazing sales person with great follow up, empathy and integrity. I thought i was going to buy a Toyota Venza, but was unimpressed with my experience, so Glenwood Springs FORD now has a fan for life. Thank you Korey for your patience and kindness.

I had a great experience buying my new truck at Ford with great help from Korey. He definitely worked magic and I was able to drive away with a beautiful reliable truck. Thank you to Korey and the staff at Ford for making the buying process simple, quick and a great experience. Thank you Korey for all your help.

Best Maintenance Service Experience Ever! Wow, I am still in shock that I found the best Ford service department on the planet....seriously. Fast, efficient, on-time, they're customer lounge is acceptable, and their service staff is super professional and polite. They had four tires in stock and scheduled that service at the same time as the maintenance, but the kickers are these: 1) the mechanic does a short video of your vehicle and the service areas they addressed, showing you the health of your vehicle (how comforting is that to have the expert tell you directly about your vehicle health!); and 2) I mean gosh, sorry other Ford dealerships but Glenwood Springs has fresh alpine air and the natural beauty of the Rocky Mountains....there's no comparison on location (plus if you go near halloween time, there's a Spirit Superstore for entertainment right in the shopping center next door, and a hardware store).

This is a great dealership to take your vehicle to for service. The team was very accommodating and got the job done timely. They also provide a shuttle for local destinations so I was able to get to work, leave my car for the day and then had them pick me up at the end of the day.

Bought a vehicle that was slated to go to auction, for probably pennies on the dollar less than the full lot price I paid. I got the car I wanted though and they raked in more money than they would have had it gone to an auction. Anyway, not even a thank you from anyone there. Literally couldn't have made it an easier deal on them, paid cash, sight unseen, didn't get it inspected. It's just another indicator of how big business really doesn't appreciate or value it's customers.

Amazing experience. They got me into exactly what I wanted and more. The sells associate Tony is a boss! Thank you Glenwood Springs Ford!

I'm just going to give these guys five stars, because before I had even made it in, they knew everything I was interested in online and they always answer my questions! Great Service!

The team that helped me was very nice and Allen Syr is the best and Joe made the perfect team. I believe the rest of the people are good too, I did not have the opportunity to interact with them. Thank you for your support, I do recommend.

they take for ever to do an oil change i been sitting here for almost 2 hours it was my first time here and am pretty sure its gonna be the last time just go to greasy monkey same money less time

The car broke down outside of Glenwood Springs. Got it to dealership to have repaired. Had Brystal as the advisor. WOULD NOT RECOMMEND HER. She was rude when we called about the car. We were stuck in Glenwood Springs had to rent a vehicle to get back home, and let her know that would like to be able have car done when I had to return rental. Called the day before rental had to be returned, she said she would find out about car.No call, when my husband called she RUDELY told him that she told him that she would call back.She was rude when we picked up the car and when I wanted my name corrected on the service invoice. I would give ZERO stars.

Hannah was AMAZING!!! She is smart, funny, and an extremely helpful! Hannah is willing to stay late and come in early to find you the perfect vehicle. She us willing to search the state for other dealers, if she doesn't have auto that you are looking for! She is understanding, knowledgeable and patient! Hannah is the perfect Ford Sales Person at Glenwood Springs Ford. We won't go anywhere else! Thank you Hannah!!

Took my F150 in for a misfire in cylinder 1. They had my truck for a day and replaced spark plugs and boots for $500. The next day my trucks check engine light came on for a misfire in cylinder 1. Called the manger and he said he would stand behind the dealers work. When I opened the hood they installed a broken part. When I asked for a refund they said they could do anything for me because they would have to take my truck for the full day to replace a part that would take 5 mins to complete. If you buy parts from them make sure to call Rifle Ford dealer, Glenwood Springs parts department will charge you significantly more for the same part.

I drove 3 hours to Glenwood Springs Ford for a specific car they had, and left not only with the car but with the best car buying experience I have had. Luis was my salesman whom I had been in touch with via e mail prior to meeting him there. Luis was good natured, friendly, straight forward and no pressure. He filled the tank up before he let me take it for a test drive. At sales time everything went smooth, the whole team involved in the process was great. It was the shortest time I have spent in a car buying process and the paperwork was simple and straight forward. I would go back again, as this team added a personal touch to the buying process and have a sense of integrity that most car salesman do not. Thank you Glenwood Springs Ford :)

We had a great experience at Glenwood Springs Ford. From the video that Lori and Chris made to help us out, as we don't live near Glenwood, to the experience once we got to the dealership to pick up our truck. They really made the process of buying a new truck painless. I loved the thorough walk-through of the truck after we purchased it as well. Chris Clarke, our sales rep, was by far one of the best people I've ever worked with in purchasing a vehicle.

We bought our Ford Explorer from Glenwood Springs Ford for our home in CO. We planned to shop at home and ship the car, but, decided that it was smarter to just buy locally. We basically did it over the phone and had great service and a great price. The same price, or better, than we received in person at home. Our salesman, Eric, was very helpful and spent a great deal of time reviewing the car features with me upon pickup. Will definitely use this dealership again.

Went in to talk about my current lease and ask about a new one. The team was very helpful in giving me full information so that I could make the best fincancial decision. They were able to get me into a brand new car, and made the process super easy.

My experience at Glenwood Spring Ford was awesome. They were very nice and helpful in helping me choose my first vehicle to buy. They were kind to my whole family and offered us food and water as we waited. Everyone had a smile and was very relaxed. I am very pleased with my experience and will most likely be back in the future to purchase another vehicle.