Georgia's Own Credit Union Cobb Pkwy, Marietta

I've been with Georgia's Own since my first account at 2 years old, so I can give you the honest perspective that this credit union has gone to absolute garbage in the last several years. If there happens to be a service or function you like, they will take it away. Customer service has gone from pretty good to non-existent. Basic functions are spotty at best, and their response to any kind of request is to call them instead of just handling their mistakes - they know you'll get frustrated and hang up before they finally take your call. Find another credit union - this one is awful.

The customer service my husband and I have experienced has been an absolute nightmare. He has been with the bank for 12 years and is being talked down to, talked over, and his loan officer is literally never available to to complete the simple task of getting the boat loan he applied for. Not to mention, I just spoke with another representative that told me our loan officer had the information needed and would be calling my husband shortly, for the loan officer to then email my husband and say she never got the information she needed. So now we have moved onto just simply lying territory. It is very disheartening and frustrating to sit on hold and hear how “easy it is to get a boat loan” when we have been waiting for over a week and nothing is completed because the loan officer is never in the office when we call and no one else will help us just complete this task. You people are wasting your customers time and you show absolutely no care for your job. I will be leaving reviews in every possible place letting people know how poorly this place is being run and for people to not waste their time and energy with this bank.

I received an extremely low apr (the best rate I found) for my auto loan. I came into this branch at 5:15pm on a Friday, but I was not confident I could recieve help as it was so late in the evening. I was certain I'd have to wait until Monday to purchase my dream car. However, Michelle was there to help. She went above and beyond to help me receive a check on Friday: working until 6pm to ensure there were no errors in the paperwork and the amount was correct. Her patience and willingness to help on a Friday afternoon was exemplary. Michelle made my first experience at Georgia's Own and first purchase of a vehicle an extremely positive first-class experience. I will be recommending her, this branch and Georgia's Own to friends and family.

My husband took off early from work to make our car payment in person, so we would not have to pay the fee to pay over the phone, arrived there 5 minutes before closing time. There was someone else at the ATM, so by the time he withdrew the money for the payment they locked the door without saying a word. At the drive-thru they also refused to take the payment. This is most definitely NOT a customer oriented approach.

Absolutely the worst customer service. The online portal is ancient. I can't setup automatic deposits. No one can help me. Just the worst, absolute worst. Not sure how they are still in business. Their consistent 3 rates on google is very reflective of reality.

Do not, and I repeat, DO NOT bank with Georgia's Own Credit Union. Today was the last straw with the unfunctional customer service. So lets start with the first problem being, the branch location numbers are hidden. There is no way to contact branch locations before actually going there, so there is no way to even verify the simplest of services are available, such as the branch being open at all or the coin machine working. So eventually, I was able to get a number for the Marietta Branch location so the next time I would be able to call directly, right? Wrong! Several calls just lead me to a voicemail. So i wait on the main hold line for over 30 minutes, and finally reach someone who tells me THEY CANT VERIFY IF THE CHANGE MACHINE IS WORKING. Thats right, they literally DONT have the ability to contact anyone at the branch and verify this extremely simple question before I drive 15 miles to the location. She says shes the "overflow" and that she needs to send me back to the main hold line, where ive been now waiting for about 45 minutes for a simple question. I honestly dont think ill even get an answer before the branch is closed. This is an example of one of MANY issues Ive had with customer service. Read the other reviews and youll get the message that my experience is far from uncommon, completely impersonal, rude, and apathetic reactions are what you can expect when you finally reach someone. I once had a customer service rep HANG UP ON ME after telling me the overdraft fee I reveived wasnt a mistake and she wouldnt refund it. After waiting another 30 minutes on hold, i was able to get in touch with someone who was able to verify it was an error and reverse the charge. Good that it finally happened, but i had to wait over an hour and be told that Im wrong in a rude fashion before it could be fixed. Im still waiting for anyone to answer me about the coin machine, been an hour and five minutes now and Im still waiting, despite going through the entire hold line once and being told that the information was unavailable to the person I reached. I honestly wont be surprised if someone finally does answer and tell me they can't help me either. After 6 years I will be swiftly closing my account as Ive just had enough. My friends have reccomended LGE credit union to me after i told them about the BS, hopefully they are better. Again.... DO NOT BANK WITH GA OWN CREDIT UNION!!!

Not a single good experience. Ordered an ATM card through the mail because my branch's hours were inconvenient. Card never came even after complaining twice. When I complained the 3rd time, they told me to go to the nearest branch (genius) instead of waiting for the mail. After finally receiving the card, I was charged a $5 replacement fee for "losing" the card that I never got. Find another local bank. It isn't worth your time.

I highly suggest for anyone especially a student not to bank with Georgias Own. They will always charge you unnecessary fees that will overdraw your account then charge you a $35 overdraft fee. At the time I didn’t have the money in my checking account, but I did have it in my savings. So instead of them just taking the money out my savings they took what was owed and then charged me $35 overdraft fee, and a $6 overdraft protection fee. Which I know I never signed up for when I was opening my account. I was like a dollar and some change short for what I needed to pay. It’s already difficult enough that I have to pay for my tuition, books and fees. Now I have to deal with a bank “stealing” money from a college student. I am closing my account from now on and taking my business elsewhere. Never bank with Georgia’s Own.

I've been w/ Georgia's Own for years since it was Georgia Telco. Unfortunately, they have begun acting like a bank. Too many services are outsourced. It's impossible to get people on the phone. I've been trying for hours to report suspected fraud, and I get transferred to a company that doesn't speak English and can't discuss it.

Georgias own need to improve their customer service. I was on hold 15 minutes before being offered the option of a call back.. Shantel returned my call approx.45 min. later. Her tone while speaking with me was not professional ,and she was not helpful resolving the issue I called about. She said she would transfer me to someone who could better assist me. But ,instead she placed me back on hold and I had to start all over again after being put on hold. I ended up having to go into the bank for something that could have been taken care of over the phone. I have been with Georgias Own for several years. Enough is enough! I will be looking eles where for banking.

Was on hold for over 30 minutes. Representative was not extremely helpful. Had questions about upcoming changes to their bill pay feature . Still have questions. Definitely not the quality customer service of previous years.