Genesee Valley Agency Main St, Arkport

A sweetheart name Karen made a change on a policy for a customer of mine. She was closed and walking out the door when I called. She kept me on hold while waiting for the new docs just to make sure my customer could leave in her new car. Thank you Karen!

My hometown insurance agent even though I haven't lived in Arkport since 1988! The service reps are always friendly and professional.

Michelle is and as always very helpful. We really appreciate she took the initiative to review our policy and call to make suggested changes. She explained everything very , clearly, carefully did not get frustrated with power cell service.

I so appreciate Michelle and all the help she has given me through the years. Her level of expertise and knowledge is one of the reasons I have been with her agency since the 80's. Expertise, knowledge and caring for her customers seems to be the guiding light for her and her agency. -- Joseph C

Trisha was great and she took care of everything I needed with 2 e-mails and 1 phone call!! Excellent service!! Jeanette

Always very helpful and will explain details of the insurance if there are any questions.

I was very disappointed with our recent experience with this agency my husband was hit by another driver and when we contacted them to discuss a rental while our truck was being fixed I was asked by an agent why I needed a truck are you kidding me? Is this professional behavior? We only have one vehicle and I depend on it for my business as well as work on our farm we ended up doing everythingnoretty much ourselves we will be moving our insurance somewhere else when this is over DO NOT RECOMMEND THEM!!!!!

Kristie S. @ Genesee Valley Agency: Thank you for your support and assistance in finding new auto & homeowner insurance policies at a great price. I truly appreciate your quick responses to our various questions and your overall exceptional customer service! It was a pleasure working with you. Wendi S.

One of the easiest groups to work with. The time I'd normally spend waiting on hold to establish initial connection with an agent at larger agencies is now the time I spend making easy communication back and forth for a fix action at Genesee Valley Agency. The rates were also substantially lower which could be summed up as the cherry on top, really. Trisha has helped me out now on numerous occasions-- via phone, email, and an in-person encounter--without a glitch since, I switched over in summer of 2020. Cheers.

Very thorough and always available to take your questions/calls. Do an excellent job of finding the lowest quote to meet your insurance needs. Friendly staff and knowledgeable.